While Ooma is celebrated for its simplicity and cost-effectiveness, Nextiva stands out with its feature-rich platform and scalability.
Whether you’re managing a small team or planning for long-term growth, understanding the nuances of each platform is critical. In this article, we’ll dive into their strengths, pricing structures, support systems, and more, helping you figure out which one aligns best with your business goals.
Key Features
| Feature | Nextiva | Ooma | Notes |
| Omnichannel support | ✅ | ❌ | Nextiva supports multiple communication channels, while Ooma focuses on voice. |
| Predictive dialer | ❌ | ❌ | Nextiva includes advanced call center tools like predictive dialing. |
| Speech analytics | ✅ | ❌ | Nextiva offers AI-driven insights, which Ooma lacks. |
| Sentiment analysis | ❌ | ❌ | Nextiva analyzes customer sentiment for better engagement strategies. |
| Global number coverage | ✅ | ✅ | Both offer international coverage, but Ooma is more regionally focused. |
| Pay-as-you-go pricing | ❌ | ❌ | Both platforms use subscription models rather than pay-as-you-go pricing. |
| Custom API integrations | ✅ | ❌ | Nextiva allows custom integrations, enhancing flexibility for businesses. |
| CRM integrations | ✅ | ❌ | Both integrate with CRMs, but Nextiva offers more advanced options. |
| Call recording | ✅ | ✅ | Both platforms support call recording, although Nextiva provides more customization. |
| Workforce engagement tools | ❌ | ❌ | Neither tool has advanced workforce engagement options. |
| Detailed call analytics | ✅ | ❌ | Nextiva’s analytics offer more insights for decision-making. |
| Dedicated onboarding support | ✅ | ❌ | Nextiva assigns account managers for onboarding; Ooma provides basic support. |
| 99.9% uptime guarantee | ✅ | ✅ | Both platforms ensure reliable uptime for consistent communication. |
| Customizable dashboards | ✅ | ❌ | Nextiva’s dashboards allow tailored views, whereas Ooma lacks this feature. |
| Interactive voice response (IVR) | ✅ | ✅ | Both platforms support IVR, but Nextiva’s system is more advanced. |
| Local compliance (GDPR, etc) | ✅ | ✅ | Both comply with global data protection standards. |
| Third-party app marketplace | ✅ | ❌ | Nextiva offers an app marketplace for extended functionality. |
Pricing
Nextiva
Small business
| Plan | Price (per user/month) | Includes |
| Digital | $20 | Competitive monitoring, messaging apps, social media channels, review management, and digital service helpdesk. |
| Core | $30 | Everything in Digital, plus inbound & outbound voice, business SMS, video meetings, screenshare & file share, and call routing. |
| Engage | $40 | Everything in Core, plus customer-to-team SMS messaging, toll-free number & minutes, advanced reporting, MS Teams integration, and web chat (both live and bot). |
| Power Suite | $60 | Everything in Engage, plus inbound sales and service call center, priority and skills-based routing, unified team interface, supervisor dashboard, and ACD callback. |
Enterprise
| Plan | Price (per user/month) | Includes |
| Essential | $129 | Inbound & outbound channels, full workflow engine for journey orchestration, workflow automation and APIs, transcription and summarization, and customizable skills-based routing. |
| Professional | $159 | Everything in Essential, plus full customer journey context & history, omnichannel communication, advanced AI bots, real-time supervisor support, and secure payment agent assist. |
| Premium | $199 | Everything in Professional, plus full workforce management, optimized workflows for interaction deflection, and CX analytics for all business functions. |
Ooma
| Plan | Price (per user/month) | Includes |
| Essential | $19.95 | 50+ standard features, unlimited calling in the US, Canada, Mexico and Puerto Rico, virtual receptionist, and mobile app. |
| Pro | $24.95 | Everything in Essentials plus desktop app, up to 250 texts per month, video conferencing for up to 25 participants, and call recording. |
| Pro Plus | $29.95 | Everything in Pro plus CRM integration, up to 1000 texts per month, video conferencing up to 100 participants, team chat, hot desking, and call queuing. |
Who Has Better Customer Support?
Nextiva
Nextiva has built a reputation for its hands-on, personalized customer support, providing 24/7 phone and chat assistance across all plans to ensure businesses get help whenever they need it. Plus, their dedicated account managers add an extra layer of care for businesses that require close guidance during setup and everyday use.
Ooma
Ooma focuses on a straightforward support model with 24/7 phone support, live chat, and a knowledge base that covers most common issues. It’s ideal for smaller teams that appreciate quick and accessible solutions without needing advanced customization.
Verdict
When it comes to customer support, Nextiva takes the lead for businesses that value a tailored approach, offering dedicated account managers and around-the-clock assistance to ensure smooth operations and personalized care. Ooma, on the other hand, has a more straightforward and efficient support structure, making it a great option for smaller teams that need quick, accessible help without additional complexity. Ultimately, your choice will depend on whether you prioritize hands-on guidance or simplicity in your support experience.
Integrations
| Integration | Nextiva | Ooma |
| CRM platforms | Salesforce, HubSpot, Zoho CRM, SugarCRM | Limited; primarily basic tools like Salesforce via third-party apps |
| Helpdesk tools | Zendesk, Freshdesk | Zendesk (via third-party integrations) |
| Communication tools | Microsoft Teams, Slack | Google Workspace, Microsoft 365 (basic integrations) |
| Marketing & automation | HubSpot Marketing, Mailchimp | Minimal support, limited to Zapier |
| Custom integration tools | Zapier, APIs for custom workflows | Relies on Zapier or APIs for custom workflows |
| Other | Google Workspace, Microsoft 365 | Basic calendar integration with Google and Microsoft |
Pros And Cons
| Pro/con | Nextiva | Ooma |
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| Cons |
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Use Cases
Nextiva
Nextiva is the ideal choice for small-to-medium businesses seeking an easy-to-use, all-in-one platform. Its straightforward setup, combined with CRM tools and advanced voice features, makes it the go-to for customer service teams and small offices aiming for efficiency without complexity.
Ooma
Ooma is perfect for small businesses and startups looking for an affordable, no-frills solution. It’s great for teams that rely heavily on phone communication and don’t need advanced collaboration tools or integrations.
Security & Compliance
Nextiva
Nextiva prioritizes user data security with features like encryption, HIPAA compliance for healthcare businesses, and GDPR alignment. Their data centers are highly secure and certified, giving SMBs peace of mind.
Ooma
Ooma offers reliable encryption for voice communications and complies with basic regulatory standards like GDPR. Its simplicity means fewer advanced security features, making it better suited for smaller businesses with straightforward needs.
Making The Final Choice: Which One is Right for You?
Choosing between Nextiva and Ooma isn’t just about comparing features; it’s about understanding how they both fit into your business’s rhythm and long-term vision.
Ooma’s straightforward approach is ideal for businesses that value simplicity and need a no-fuss, budget-friendly solution. On the other hand, Nextiva brings a forward-thinking edge with its expansive feature set and ability to grow alongside ambitious teams.
The right choice isn’t necessarily about which platform has “more,” but about which one aligns with the way you work and the direction you’re heading. Think about your team’s day-to-day needs, your future goals, and the type of support that matters most to you.
Ready to elevate your contact center? Contact us to explore how Voiso can power your team’s success.
FAQs
Which platform is easier to set up for a small or mid-size team?
Ooma is generally easier to set up due to its plug-and-play simplicity and minimal configuration requirements.
How do the pricing models differ between Nextiva and Ooma?
Ooma offers lower-cost plans with basic features, while Nextiva has tiered pricing with more advanced tools and scalability at higher levels.
Which one offers more robust call center and dialer features?
Nextiva provides more robust call center and dialer features, including advanced analytics and workforce management tools.
How do they compare in terms of scalability for growing teams?
Nextiva is better suited for growing teams with its scalable architecture and extensive feature set, while Ooma is ideal for smaller operations.
Is Nextiva better than Ooma?
Nextiva is better for businesses seeking a comprehensive, growth-ready platform, while Ooma excels in simplicity and affordability for smaller setups.
How do I decide which one is best for my business needs?
Consider your team’s size, budget, and the complexity of features required to decide whether Nextiva’s advanced tools or Ooma’s straightforward solution is a better fit.
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