Voiso aims squarely at organizations that thrive on high call volumes and advanced analytics, packing in features like predictive dialers and AI-driven insights. Ooma, on the other hand, is all about simplicity and reliability, providing a no-fuss VoIP service that’s easy to set up and manage; perfect for small businesses that just need things to work.
In this article, we’ll compare the two across key categories: features, pricing, security, and the pros and cons of each. We’ll also explore how their unique strengths make them suited to different use cases, whether you’re running a bustling call center or a local business looking to modernize your phone system.
If you’re torn between Voiso’s feature-packed toolkit and Ooma’s dependable VoIP services, this breakdown will help you find the solution that fits your business goals.
Key Features
| Feature | Voiso | Ooma | Notes |
| Omnichannel support | ✅ | ❌ | Voiso supports multiple channels like voice, email, and chat, while Ooma focuses on VoIP services. |
| Predictive dialer | ✅ | ❌ | Voiso includes advanced dialing tools for sales teams, but Ooma doesn’t offer dialer capabilities. |
| Speech analytics | ✅ | ❌ | Voiso provides AI-driven insights from call data, while Ooma lacks speech analysis tools. |
| Sentiment analysis | ✅ | ❌ | Voiso uses AI to analyze customer sentiment, while Ooma doesn’t. |
| Global number coverage | ✅ | ❌ | Voiso supports international numbers, but Ooma is primarily focused on domestic VoIP services. |
| Pay-as-you-go pricing | ❌ | ✅ | Ooma offers pay-as-you-go options; Voiso uses a subscription model. |
| Custom API integrations | ✅ | ❌ | Voiso allows for extensive API customization, while Ooma has limited integration capabilities. |
| CRM integrations | ✅ | ❌ | Voiso integrates with popular CRMs, while Ooma doesn’t have native CRM integrations. |
| Call recording | ✅ | ✅ | Both platforms support call recording, though Voiso offers more analytics tools for recordings. |
| Workforce engagement tools | ❌ | ❌ | Neither provider has tools for managing agent performance. |
| Detailed call analytics | ✅ | ❌ | Voiso offers in-depth analytics, while Ooma’s reporting is more basic. |
| Dedicated onboarding support | ✅ | ❌ | Voiso provides guided setup, while Ooma’s is simpler but lacks hands-on onboarding. |
| 99.9% uptime guarantee | ✅ | ✅ | Both platforms guarantee high reliability for their services. |
| Customizable dashboards | ✅ | ❌ | Voiso dashboards are fully customizable, while Ooma offers fixed dashboards with limited flexibility. |
| Interactive voice response (IVR) | ✅ | ✅ | Both platforms include IVR, though Voiso’s implementation offers more advanced features. |
| Local compliance (GDPR, etc) | ✅ | ❌ | Voiso ensures compliance with regulations like GDPR, but Ooma focuses less on international compliance. |
| Third-party app marketplace | ❌ | ❌ | Neither platform offers a dedicated app marketplace. |
Pricing
Voiso
| Plan | Price | Includes |
| Start-up | $49/user/month |
|
| Pro | $79/user/month | Everything in Start-up, plus:
|
| Pro+ | $129/user/month | Includes everything in Pro, plus:
|
| Custom | Contact sales for a custom quote | All the features you need, plus:
|
Ooma
| Plan | Price (per user/month) | Includes |
| Essential | $19.95 | 50+ standard features, unlimited calling in the US, Canada, Mexico and Puerto Rico, virtual receptionist, and mobile app. |
| Pro | $24.95 | Everything in Essentials plus desktop app, up to 250 texts per month, video conferencing for up to 25 participants, and call recording. |
| Pro Plus | $29.95 | Everything in Pro plus CRM integration, up to 1000 texts per month, video conferencing up to 100 participants, team chat, hot desking, and call queuing. |
Who Has Better Customer Support?
Customer support can make or break your experience with a communication platform, whether it’s during setup, troubleshooting, or ongoing use. Both Voiso and Ooma aim to assist their customers, but their approaches and levels of service couldn’t be more different.
Voiso
Voiso takes customer care seriously, offering 24/7 live chat and email support alongside dedicated onboarding specialists who ensure you get the most out of the platform from day one. Voiso’s hands-on approach is especially valuable for teams navigating complex setups or high call volumes; plus, its support feels personal and proactive, making it a true partner for businesses looking for a seamless start and ongoing guidance.
Ooma
Ooma, by contrast, focuses on simplicity, with a support system designed to complement its easy-to-use platform. Support is available during standard business hours through phone and email, and its knowledge base is helpful for straightforward troubleshooting. Ooma doesn’t offer the same depth of onboarding or 24/7 availability, which could leave more complex setups or larger teams craving additional assistance.
Verdict
If you value round-the-clock availability and detailed, hands-on support, Voiso is the obvious choice. But if you’re looking for a low-maintenance platform with straightforward support to match, Ooma delivers what you need. The right fit depends on how much guidance you want, and how much complexity your setup involves.
Integrations
| Integration | Voiso | Ooma |
| CRM platforms | Salesforce, HubSpot, Zoho CRM | Salesforce, Microsoft Dynamics 365, Zoho CRM, HubSpot |
| Helpdesk tools | Zendesk, Freshdesk | Zendesk, Freshdesk |
| Communication tools | Slack, WhatsApp, Facebook Messenger, Telegram, Instagram DM | Google Workspace, Microsoft Office 365, Twilio |
| Marketing & automation | Zapier, Make.com, Facebook Lead Ads, Lemlist, ActiveCampaign, Gmail, Google Calendar | HubSpot, AgencyZoom |
| Custom integration tools | Webhooks, Developer tools | API access, Tray.io |
| Other | Chrome Extension (click-to-call/SMS), Amazon S3, Amazon SQS | Square, Jobber, Clio |
Pros And Cons
| Pro/con | Voiso | Ooma |
| Pros |
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| Cons |
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Use Cases
Voiso
Voiso is an excellent solution for sales teams and customer support operations that manage high call volumes. Whether your focus is on outreach campaigns, handling numerous customer support queries, or both, Voiso provides the tools to optimize your contact center’s efficiency.
With predictive dialers enabling sales teams to make up to 400% more calls per hour and local caller IDs boosting connection rates by 5x, Voiso delivers results. Its omnichannel support and AI-powered speech analytics empower customer service teams with deeper insights into customer needs. Plus, Voiso’s affordability appeals to smaller businesses and startups, while its scalability ensures it can grow alongside companies of varying sizes.
Ooma
Ooma’s customers are typically small businesses and startups that want a cost-effective phone system that prioritizes high quality and reliability. It’s a great solution for any business looking for a simple, hardware-based telephony solution with quick setup and all the necessary features for efficient communication.
Security & Compliance
Voiso
Voiso ensures effective and straightforward security measures, including data encryption and compliance with GDPR standards, with features like security log streaming and Amazon S3 uploads to give businesses control over data storage and access. With sensitive data reporting capabilities, Voiso meets essential regulatory requirements, providing peace of mind for businesses handling sensitive customer information.
Ooma
Ooma employs advanced encryption protocols to protect call data and communications. While Ooma is not explicitly HIPAA-certified, it supports compliance efforts for businesses in regulated industries by offering secure calling solutions. Plus, Ooma ensures compliance with local telecom regulations, making it a dependable choice for businesses with security-conscious operations.
Making The Final Choice: Which One is Right for You?
Choosing between Voiso and Ooma ultimately depends on your business needs and priorities. If your operations involve high call volumes, complex analytics, and advanced dialing features, Voiso is the clear winner. It’s tailored for businesses that want a comprehensive, feature-packed communication solution that can scale as they grow.
On the other hand, Ooma shines in its simplicity and reliability, making it an ideal choice for small businesses or teams that need a straightforward VoIP solution without the bells and whistles. Its easy setup, affordable pricing, and solid customer support make it a dependable option for organizations prioritizing ease of use over advanced functionality.
The right platform comes down to what you value most: Voiso’s powerful tools for optimizing efficiency or Ooma’s straightforward approach for seamless communication. The choice is yours!
Don’t want to look too far? Reach out to us today to discover how our cloud-based contact center software can revolutionize your business, and make your life so much easier.
FAQs
Which platform is easier to set up for a small or mid-size team?
Ooma is easier to set up due to its simplicity, while Voiso requires more effort but offers guided onboarding.
How do the pricing models differ between Voiso and Ooma?
Voiso uses subscription-based pricing, while Ooma offers a mix of flat-rate and pay-as-you-go options.
Which one offers more robust call center and dialer features?
Voiso provides significantly more advanced call center and dialing tools compared to Ooma.
How do they compare in terms of scalability for growing teams?
Voiso scales better for large, complex operations, while Ooma works well for smaller teams with basic needs.
Is Voiso better than Ooma?
Voiso is better for feature-rich call center management, but Ooma is superior for straightforward VoIP services.
How do I decide which one is best for my business needs?
Choose Voiso if you need advanced analytics and tools, or Ooma for an easy, reliable, and budget-friendly setup.
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