Text-to-Speech
Real-time, natural-sounding responses to customer queries
Automate your query handling in over 20 different languages for greater call flow efficiency.
Provide personalized support at scale
Transform your call flows with dynamic TTS
TTS in Flow Builder
Our Text-to-Speech (TTS) functionality can be used in Voiso’s Flow Builder — a visual tool that lets you build your inbound call flows.
TTS can help you provide personalized service at scale, often without the need for any agent involvement.
Together, Flow Builder and TTS empower Voiso users to create seamless customer experiences that bring about a higher level of resolutions.
Next-gen self-service
67% of customers prefer self-service over speaking with an agent. In Flow Builder, you can easily create dynamic and personalized TTS messages — using data from your CRM — that offer customers swift resolutions to their queries.
- Check order statuses
- Provide account balances
- Make or modify bookings
- Schedule appointments
- FAQs and troubleshooting
A global solution
Level up your CX by catering to customers in over 20 different languages including English, French, Spanish, and Arabic.
Boost engagement with natural-sounding speech with specific dialects and choose between male or female voices.
With Flow Builder and TTS, you can create limitless multilingual call flows to accommodate your businesses’ key geographical locations.
Build a better experience for your customers
Check out Voiso's other features
Omnichannel
Boost productivity by 25% by handling interactions across 8 channels in a single interface.
Integrate with your trusted business tools
Get started in less than 24 hours
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FAQs on Voiso's Text-to-Speech (TTS) Software
What is TTS?
TTS stands for Text-to-Speech. It’s a technology that converts written text into spoken words. In the context of Voiso’s contact center software, TTS allows businesses to automate responses to customer queries in a natural-sounding voice. This can be used to provide information, assist with self-service tasks, or route calls to the appropriate agent.
How does TTS work?
Voiso’s TTS functionality is integrated into Flow Builder, a visual tool for designing call flows. You can use TTS to create dynamic and personalized messages that are triggered by different events in the call flow. For example, you could use TTS to:
- Greet callers with a welcome message
- Provide account balances or order statuses
- Offer self-service options
- Route calls to different departments
- Play hold music or announcements
What are the benefits of TTS?
TTS offers several benefits for businesses, including:
- Improved customer experience: TTS can help you provide faster and more efficient service, while also freeing up agents to handle more complex issues.
- Increased accessibility: TTS can make your services more accessible to people with visual impairments or other disabilities.
- Cost savings: TTS can help you reduce costs by automating tasks that would otherwise require human agents.
- Multilingual support: Voiso’s TTS supports over 20 languages, so you can provide service to customers around the world.
- Personalization: TTS can be used to create personalized messages that address customers by name or provide specific information about their accounts.
- Scalability: TTS can easily handle high volumes of calls, making it a valuable tool for businesses of all sizes.