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iGaming Call Center Software

OFFER PLAYERS SMARTER SUPPORT

From registration to dispute resolution, Voiso helps iGaming providers manage global voice and messaging at scale.

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iGaming companies are using Voiso

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Keep players engaged and supported
Global player support
Deliver multilingual, 24/7 support to players worldwide with dynamic routing and chatbots.
Fast resolutions
Route players with payment, gameplay, or account problems to the right team in seconds.
Compliant communication
Meet iGaming regulations with secure call recording, keyword detection, and data handling tools.
Easy channel switching
Let players connect with you via phone, SMS, or messaging apps — without losing context.
Scale with ease
Handle campaign spikes, tournament traffic, and escalations without breaking service levels.
Boost player loyalty
Reduce churn by resolving issues quickly and keeping high-value players engaged.
HF MARKETS
"I would recommend Voiso over other VoIP services based on its ability to meet the specific needs of our business. Voiso’s service best aligns with our operational demands, making it the preferred choice for HFM."

BDSWISS

“Voiso is particularly attractive to businesses that require robust, efficient and globally scalable communication solutions. Other VoIP providers might offer similar features, but Voiso’s combination of omnichannel support, AMD efficiency and global connectivity make it a more compelling choice.”

TAUREX

"Voiso’s integration with existing tools, like our CRM, saves both time and money, and covers a wide range of business communication needs. This further reduces the need to purchase and manage additional third-party applications, which brings costs down even more."

Purpose-built features for iGaming

Omnichannel

Player support on every channel

Voiso unifies voice, SMS, WhatsApp, and more in one platform — so agents can respond to player queries across multiple touchpoints, without switching systems.

This keeps interactions consistent, reduces response times, and enhances the player experience across global markets.

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Flow Builder

Route queries with precision

From account verifications to technical issues, Voiso’s Flow Builder lets you design intelligent call and chatbot journeys with drag-and-drop speed.

Route based on account tier, language, or issue type — and adjust workflows anytime to match real-time needs.

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AI Speech Analytics

Understand what players care about

Voiso analyzes every call to detect trends like deposit failures, abuse, fraud risk, or frustration.

Spot agent issues, flag risky behavior, and improve scripts — all while staying ahead of compliance violations.

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AI Predictive Dialer

Maximize player outreach

Whether you’re re-engaging lapsed players or confirming KYC status, Voiso’s AI dialer boosts reach rates with call pacing, voicemail skipping, and local IDs.

Connect faster, increase callback rates, and deliver a seamless player experience.

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Real-time Dashboards

Monitor performance at scale

Track call volume, average handle time, satisfaction scores, and agent availability — all live.

Voiso’s dashboards give team leads the visibility they need to improve support, spot issues early, and keep service levels high during campaign spikes.

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Other Features
More key features for iGaming companies
Over 200 tools for enhancing contact center performance
WebRTC Softphone
Enable agents to handle inbound and outbound calls via their browser.
Call Recordings
Store calls securely for dispute resolution and audits.
Keyword Alerts
Quickly detect high-risk terms like “deposit issue".
Local Caller ID
Increase pick-up rates with familiar numbers for each region.
Scheduled Callbacks
Set up automatic callbacks for a time that best suits VIP players.
Call Monitoring
Listen to live calls to coach or assess agent performance.
Wrap-Up Codes
Tag each call outcome (KYC, fraud, payout) for better reporting.
Multi-Language Routing
Match players to agents by language or country.
CRM Sync
Update player records or launch campaigns instantly via integrations.
Advanced Call Search
Find calls by keywords, user ID, or issue tag to investigate quickly.
Integrations
Seamless integration with your CRM
Sync with your favorite apps in just a few clicks to leverage the power of Voiso’s contact center features.
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Integrations
Pricing
Prices and features suitable for all sizes
Whether you are an enterprize or a medium-sized business, we've built a flexible platform that scales with you while providing a fair pricing based on your needs.
Go to pricing

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FAQ for Voiso's iGaming Contact Center Solution

Can Voiso help us reduce response times during peak betting periods?

Yes. Voiso’s AI Dialer and real-time dashboards help you manage spikes in volume by connecting agents only when a live player answers and adjusting pacing automatically.

Does Voiso support global player outreach and support?

Absolutely. Voiso offers omnichannel communication, local caller ID, and language routing to ensure localized, compliant experiences across markets.

Can Voiso help us route VIP and high-value players faster?

Yes. With Flow Builder, you can instantly prioritize and route calls based on player tier, language, issue type, or promotion status — with no code required.

Can we monitor agent performance in real time?

Voiso’s dashboards give you full visibility into agent activity, call quality, and campaign outcomes — live — helping you track performance and improve coaching.

Does Voiso comply with iGaming industry regulations?

Voiso supports GDPR, PCI-DSS, and offers built-in tools like call recording, audit trails, and role-based access to help ensure compliance and player data security.

Can we use Voiso for both acquisition and support?

Yes. Voiso is built for both. Use our AI Dialer, SMS campaigns, and WhatsApp outreach for acquisition — and manage inbound support from one seamless interface.