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Transportation Contact Center Software

DRIVE BETTER, SMARTER COMMUNICATION

From dispatch to delivery, Voiso helps transportation teams manage high-volume voice and messaging — resolving issues faster and improving satisfaction in real time.

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Transportation companies are using Voiso

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Keep your network moving, call by call
Coordination at scale
Keep dispatchers, drivers, and support teams aligned with instant call routing and live updates.
Go omnichannel
Centralize voice, SMS, and messaging apps to support every leg of a journey — from depot to doorstep.
Geo-based routing
Automatically connect contacts to the right depot, city, or regional team — no manual handoffs.
Fewer missed calls
Use auto-callbacks and queue controls to keep communication flowing during high-volume hours.
Faster resolutions
Automate routine inquiries and surface live insights to improve speed and reduce cost per contact
Self-service options
Let customers and drivers get quick answers or updates without waiting on an agent.
AIRPAZ
“We have been using Voiso for years, and it has helped drive our NPS. I highly recommend it to any looking for a reliable call center software solution.”

Vanessa, Head of Hotel Products

KARMA GROUP

"We have smoothed our entire business process by integrating systems with the Voiso platform. For example, Facebook-generated leads drop into Zoho and are made available to Voiso, and the call outcome is then communicated back to Zoho."

David M. Scheckter, COO

BOOKINGAGORA

At BookingAgora, we’re proud to utilise Voiso, our trusted online call center solution. Its efficiency and reliability enable us to deliver exceptional support to our global customer base. Voiso is a key part of our success.

Kadri Ciga, Co-Founder

Built for nonstop logistics and support

Omnichannel

Support every leg of the journey

From routing updates to delivery questions and missed pickups, Voiso helps teams respond fast across voice, SMS, WhatsApp, and chat — all in one unified interface.

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Flow Builder

Connect calls fast

Route inquiries based on region, issue type (e.g. delay, lost item, ETA), or partner tier. Voiso’s no-code Flow Builder keeps your dispatchers and service reps focused — not rerouting calls.

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AI Speech Analytics

Spot service issues early

Analyze calls to uncover trends — from late deliveries to recurring route issues. Voiso’s AI highlights customer sentiment, agent performance, and operational pain points at scale.

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AI Predictive Dialer

Speed up your calls

Quickly connect with drivers, vendors, or recipients using an AI-powered dialer that skips voicemails and adapts call pacing in real time — keeping operations smooth and on schedule.

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Real-time Dashboards

Monitor operations live

Track queues, agent availability, common issues, and campaign performance in real time. Voiso gives you full visibility across dispatch centers, call teams, and field support.

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Other Features
More key features for Transportation companies
Over 200 tools for enhancing contact center performance
Keyword Counter
Track how often key terms like “late,” “canceled,” or “wrong address” appear in calls
Report Scheduling
Automatically send queue or region reports to ops leads for daily visibility and planning.
Number Masking
Hide customer and driver contact info from agents to protect privacy.
Multi-Factor Authentication
Secure platform access for distributed or remote agent teams with extra login protection.
Real-Time Queue Assignment
Quickly shift agents to handle application spikes or busy times.
Bulk Message Sending
Send reminders or updates to customers or drivers via SMS or WhatsApp.
Multi-Language Routing
Route customers and drivers to agents based on language needs.
Time-of-Day Routing
Route calls by region, business hours, or shift time.
Advanced Call Search
Find past borrower calls by name, status, tag, or loan type.
Customer Surveys
Collect borrower feedback after calls to track satisfaction.
Integrations
Seamless integration with your CRM
Sync with your favorite apps in just a few clicks to leverage the power of Voiso’s contact center features.
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Integrations
Pricing
Prices and features suitable for all sizes
Whether you are an enterprize or a medium-sized business, we've built a flexible platform that scales with you while providing a fair pricing based on your needs.
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* For licensed industries such as Healthcare, Telco, Collections, Fintech, and similar regulated sectors, we require you to undergo a compliance procedure and submit country-specific licenses and relevant company documentation for each jurisdiction in which you operate.

FAQ for Voiso's Transportation Contact Center Solution

How does Voiso support dispatch and delivery coordination?

Voiso routes calls and messages based on region, depot, or issue type — helping your team resolve delivery updates, missed pickups, or routing changes faster.

Can Voiso handle communication with drivers and customers?

Yes. Your team can manage calls, texts, and WhatsApp messages in one place — making it easy to support both field teams and customers.

How does Voiso help reduce missed calls during peak hours?

With queue callbacks, auto-routing, and real-time dashboards, Voiso helps your team stay responsive even during surges or service disruptions.

Is Voiso suitable for decentralized or mobile teams?

Absolutely. Voiso is cloud-based, supports mobile agents, and includes features like call masking, role-based access, and multi-factor authentication.

Can we monitor service across different regions or depots?

Yes. Voiso’s dashboards let you track performance by queue, team, or region — helping you make fast decisions and rebalance support when needed.

Is it easy to update call routing when routes or teams change?

Yes. With Voiso’s visual Flow Builder, you can update routing logic anytime — no coding or IT support needed.

How quickly can we get started with Voiso?

Most transportation teams are live within 24 hours, with guided onboarding and full support from our team.