Virtual call center software

Remote-ready platform for global teams

From the office, at home or on the go, our remote platform simplifies sales and customer support.

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Booking Agora
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Operate your business anytime, anywhere

Made for remote
Through our desktop and mobile apps agents can take and make calls from anywhere in the world.
Manage remote agents
Monitor agent performance in real time and use call listening and whispering capabilities.
Scale with ease
Add or remove agents instantly and change plans to meet your operational demands.
Global yet local
Acquire new numbers in 120+ countries to give calls a local feel or freely use your own.
Rapid deployment
Fast onboarding means you and your agents can start using Voiso in less than 24 hours.
A trusted partner
PCI DSS and ISO-certified with end-to-end encryption and by 6 global data centers.

Equip remote agents with powerful tools

Cater to your customers

Omnichannel outreach and support lets agents meet customers where they are — via phone, SMS, and popular messaging apps, including WhatsApp, Telegram, Viber, Messenger and Instagram DM.

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bpo contact center

Monitor results in real-time

Track 60+ metrics with Real-Time Dashboards to monitor remote agents effectively. Interactions via mobile or desktop appear in the same dashboard, giving supervisors the full picture at a glance.

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bpo call center

Learn more from every call

Use AI Speech Analytics to easily evaluate agents’ performance with instantly-generated call scores. Gauge customer sentiment with in-depth analysis based on emotive language and tone of voice.

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call analytics

Reach 4x more customers

Our AI Predictive Dialer helps agents speak with more prospects in less time. Simply upload your calling list and let our dialer distribute outbound calls to available agents.

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AI predictive dialer

Customize caller journeys

Connect your customers to the right agent every time with our customizable, drag-and-drop Flow Builder. Simplify inbound with self-service options, skill-based routing, and more.

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Other valuable tools for remote teams

hospitality call center
WebRTC softphone
Enable agents to handle inbound and outbound calls via their browser
queue callback
AI AMD
Swiftly identify and drop voicemail-answered calls for a 3.5x higher talk time
bpo local numbers
Local numbers
Choose from over 200k local and mobile numbers in over 120+ countries
voiso mobile app
Voiso mobile app
Allow remote agents to securely handle calls on iOS or Android devices
local caller id
Local caller ID
Automatically display local numbers to contacts to boost answer rates
call recordings
Call recording
Store all call audio — with live listening and whispering also available
conditional routing
Conditional routing
Route calls based on agent skills, caller priority or time of day
hospitality cdr
CDR logs
Filter your historical call data based on multiple parameters and export as reports
postcall surveys
Click-to-call
Initiate calls from your CRM and other applications with a single click
hospitality call center
Dial by extension
Enable customers to dial departments or agents directly

Try Voiso for free right now

Integrate with your trusted business tools

Quickly connect with Voiso in just a few clicks
ai speech analytics features

Pricing as agile as our platform

No fees for setup or maintenance
Voiso clients only pay for their subscription and added extras. There are no hidden charges.
No minimum commitment
We only charge for your active number of licenses, numbers, and pay-as-you-go minutes.
Up and running in less than 24 hours
We provide dedicated onboarding with 80% of clients set up in less than 3 days.

Meeting telco and security requirements

sales call center

Global coverage you can count on

From the Americas to Asia, Voiso maintains a range of data centers and network operations centers (NOCs). This means dependable reliability, high-quality calls, and expansive coverage.

Local numbers in 120+ countries

Choose from over 200k numbers from around the world to give your business a global — yet local —presence. We also provide you with local caller ID and highly competitive call rates.

Protecting you and your customers

Voiso safeguards your business through its leading certifications, robust cloud measures, and platform security. We hold ISO/IEC 27001:2022, PCI DSS compliance, and abide by GDPR legislation.

Get started in less than 24 hours

Let's chat about a solution that works for you

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FAQ

What is Virtual Call Center Platform?

It is a platform that allows businesses to operate call centers without the need for a physical location. Rather than having on-premise workers, the software enables agents to work remotely from anywhere in the world with an internet connection.

By using a remote contact center platform, businesses can tap into global agent talent pools, reduce costs associated with maintaining a physical call center, and provide more flexible working arrangements for their agents.

What are some key features?

Some key features include:

  • Omnichannel: Empower your agents to handle a multitude of customer interactions seamlessly across several channels, including voice, SMS, web chat, and popular messaging apps.
  • AI dialer: Keep agents productive by automatically adjusting the dial rate based on real-time and historical data to deliver the optimum volume of outbound calls.
  • Click-to-call: Make calls to customers with a single click on their phone number to save time compared to manual dialing. Numbers can be imported from sources such as CRMs and calling lists.
  • Skills-based routing: Automatically direct incoming calls to the most suitable agents. Calls can be routed based on whether the call is from a new or existing customer, the caller’s language, and much more.
  • Queue management: Improve your inbound call flow by assigning caller queues to different departments. This helps to reduce call abandonment rate and ultimately resolve calls faster.
  • IVR: Present inbound callers with keypad options to help them resolve their queries faster. IVR options can include routing the call to the right department, self-service actions, and leaving voicemails.
  • Real-time dashboards: Monitor your operational and agent activities in using dashboards that you can customize your way. You can use over 60 different KPI widgets to track a multitude of key metrics.

What is the best solution for my needs?

  • Selecting the best hosted call center solution for your business depends on your specific business needs. However, there are several considerations you should make when choosing your solution.
  • Scalability: Given a virtual call center’s tendency to scale — depending on resource and market demands — it’s wise to consider a solution that enables you to adapt your solution whenever required.
  • Features: Virtual call centers can manage an extensive set of projects for which they need a diverse feature set to handle. Features such as omnichannel, dialers, routing, queuing and IVR are all recommended.
  • Monitoring: With agents based remotely, it’s pivotal to monitor their work closely. Real-time dashboards give you this ability by tracking productivity and efficiency in great detail.
  • Ease of setup: With no physical call center, it’s important to consider how easily your virtual call center software can get up and running to achieve operational goals as quickly as possible.
  • Agent onboarding: Inducting new remote agents can be a challenge. Therefore, it’s recommended that your virtual call center software makes it easy to register, onboard and manage new agents remotely.
  • Ease of use: Remote agents don’t have in-office support when using their call center platform. Consider how straightforward it is for them to use the software’s features and the simplicity of its design as a whole.

How do I create a virtual call center?

  • Define Your Goals: Identify what you want to achieve—enhanced customer service, increased sales, or streamlined support.
  • Choose the Right Software: Opt for a scalable solution like Voiso that offers omnichannel support, local numbers, and tools for remote management.
  • Plan Your Operations: Develop a business plan covering workflows, team structure, and expected outcomes.
  • Recruit and Train Agents: Hire skilled agents and provide training in customer service and software tools.
  • Set Up Infrastructure: Equip agents with Voiso’s desktop or mobile apps for secure remote work, and integrate with your CRM or helpdesk tools.
  • Implement QA Systems: Use real-time dashboards, call monitoring, and AI analytics to maintain quality.
  • Define Service Protocols: Standardize responses, escalation paths, and customer handling guidelines.
  • Track KPIs: Monitor key metrics like First Call Resolution (FCR), Average Handle Time (AHT), and Customer Satisfaction (CSAT) to ensure success.

How do I set up virtual calls?

  • Connect to the Internet: Ensure your device—computer, tablet, or smartphone—is connected to a stable internet connection.
  • Choose a Virtual Call Platform: Use a reliable platform like Voiso, which supports voice and video calls with high-quality transmission.
  • Log In to Your Account: Access the platform via desktop or mobile app and authenticate your credentials.
  • Set Up Preferences: Configure your caller ID, audio settings, and any integrations (e.g., CRM or helpdesk tools).
  • Initiate the Call: Use click-to-call functionality or dial the number directly through the platform.

How does a virtual call work?

A virtual call uses the internet to transmit audio or video between two or more parties in real time. Instead of traditional phone lines, it operates through Voice over Internet Protocol (VoIP) technology. Here’s how it works:

  1. Device Connection: Both parties connect their devices (e.g., smartphones, computers) to the internet.
  2. Call Initiation: The caller uses a virtual call platform (e.g., Voiso, Zoom, Skype) to place the call.
  3. Data Transmission: The platform converts voice or video into digital packets and sends them through the internet.
  4. Real-Time Communication: The packets are decoded at the receiver’s end, enabling seamless conversation.

How to set up a virtual phone system?

  1. Select a Virtual Phone Platform: Choose a reliable solution like Voiso that offers features like local numbers, call routing, and omnichannel support.
  2. Assign Phone Numbers: Get local or toll-free numbers for your business, or port your existing numbers into the system.
  3. Customize Settings: Record professional greetings, set up IVR menus, and configure call routing based on agent skills or time zones.
  4. Start Making and Receiving Calls: Train your team to use the platform’s desktop or mobile apps and begin handling calls seamlessly.

What is the difference between VoIP and virtual phones?

  • VoIP (Voice over Internet Protocol):
    VoIP is the technology that enables phone calls to be made over the internet instead of traditional phone lines. It often includes advanced communication features like video conferencing, team collaboration tools, and instant messaging.
  • Virtual Phone Systems:
    Virtual phones are a type of business phone solution that leverages VoIP technology. They focus on routing and managing calls through features like IVR, call forwarding, and local numbers. Virtual phone systems are designed specifically for remote teams and customer-facing operations.

Key Difference:
VoIP is the underlying technology that powers virtual phone systems. Virtual phone systems are tailored solutions built on VoIP to provide call management and routing features ideal for businesses. Voiso combines both, offering powerful call routing alongside VoIP-enabled omnichannel communication for a complete solution.