IVR
Create smart IVR menus effortlessly
Say goodbye to complex IVR setups. Voiso's Flow Builder lets you design and deploy interactive voice menus in minutes using a single visual tool.
Build your perfect IVR setup
Scale your support the simple way
Easy-build IVR in Flow Builder
Voiso’s Flow Builder tool allows businesses to create customizable IVR systems that route inbound calls efficiently.
Using a visual interface, users can set up call flows, define actions, enable self-service, and ensure callers reach the right department.
This approach simplifies call handling and improves customer experience by offering tailored responses based on caller input.
Add IVR keys effortlessly
Voiso’s IVR system supports DTMF Dual Tone Multi Frequency (DTMF) inputs, letting callers to interact with automated menus using their phone keypad.
With Flow Builder, you can easily add and configure keypad options that route calls or trigger specific responses, streamlining call routing and minimizing wait times for customers.
Use multi-level IVR
Need a more complex menu?
Voiso’s Flow Builder supports multi-layered IVRs, making it easy to give your customers more choices.
Whether you have multiple departments or service tiers, you can ensure every caller finds the right help with ease.
Build a better experience for your customers
Check out Voiso's other features
Omnichannel
Boost productivity by 25% by handling interactions across 8 channels in a single interface.
Integrate with your trusted business tools
Get started in less than 24 hours
Let's chat about a solution that works for you
FAQs on Voiso's IVR system
What is IVR?
IVR stands for Interactive Voice Response. It’s a technology that allows businesses to interact with callers through pre-recorded or text-to-speech voice prompts and menus, and gather responses via keypad inputs or speech recognition. IVR systems can handle a wide range of tasks, from providing information and routing calls to enabling self-service options like bill payments or appointment scheduling.
How does IVR work?
When a caller dials your business number, the IVR system answers the call and presents a series of pre-recorded prompts or menus. The caller can then interact with the system using their phone’s keypad (DTMF tones) or, in some advanced systems, through voice commands. Based on the caller’s input, the IVR system can provide information, route the call to the appropriate agent or department, or enable the caller to complete a self-service task.
What are the benefits of IVR?
IVR offers numerous benefits for businesses, including:
- Improved customer experience: IVR provides 24/7 support, reduces wait times, and enables self-service options, leading to greater customer satisfaction.
- Increased efficiency: IVR automates routine tasks, freeing up agents to focus on more complex issues, improving overall call center efficiency.
- Cost savings: By automating tasks and reducing the need for live agents, IVR can help businesses save on operational costs.
Scalability: IVR systems can easily handle high call volumes and adapt to changing business needs, making them a scalable solution for growing businesses. - Data collection and insights: IVR can collect valuable data about caller interactions, providing insights into customer behavior and preferences.
- Professional image: A well-designed IVR system can project a professional image and enhance your brand reputation.