IVR

Create smart IVR menus effortlessly

Say goodbye to complex IVR setups. Voiso's Flow Builder lets you design and deploy interactive voice menus in minutes using a single visual tool.

IVR Flow builder
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Build your perfect IVR setup

Build menus with ease
Craft new IVR menus instantly using a drag-and-drop interface in our Flow Builder tool.
Better self-service
Empower customers to find answers and complete tasks on their own for improved CX.
Multilingual text-to-speech
Craft natural-sounding, automated responses in 20+ different languages.
Boost agent productivity
Handle routine inquiries automatically, freeing up agents for complex issue handling.
24/7 availability
Offer automated and agent-less support anytime, day or night, 365 days a year.
Personalized call routing
Connect each caller to the most suitable agent, based on skills, language and more.

Scale your support the simple way

Easy-build IVR in Flow Builder

Voiso’s Flow Builder tool allows businesses to create customizable IVR systems that route inbound calls efficiently.

Using a visual interface, users can set up call flows, define actions, enable self-service, and ensure callers reach the right department.

This approach simplifies call handling and improves customer experience by offering tailored responses based on caller input.

IVR Flow builder

Add IVR keys effortlessly

Voiso’s IVR system supports DTMF Dual Tone Multi Frequency (DTMF) inputs, letting callers to interact with automated menus using their phone keypad.

With Flow Builder, you can easily add and configure keypad options that route calls or trigger specific responses, streamlining call routing and minimizing wait times for customers.

Use multi-level IVR

Need a more complex menu?

Voiso’s Flow Builder supports multi-layered IVRs, making it easy to give your customers more choices.

Whether you have multiple departments or service tiers, you can ensure every caller finds the right help with ease.

Build a better experience for your customers

Flow Builder
Orchestrate and automate your call flows in a single interface. Design routing and queues, build IVR menus, and personalize CX with an easy-to-use visual tool.
Call Queuing
Optimize call handling, minimize wait times, and elevate customer satisfaction with intelligent call queuing.
Call Queuing
Text-to-Speech
Automate your query handling with real-time, natural-sounding responses in over 20 different languages.
TTS

Check out Voiso's other features

Omnichannel

Boost productivity by 25% by handling interactions across 8 channels in a single interface.

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Integrate with your trusted business tools

Quickly connect with Voiso in just a few clicks
ai speech analytics features

Get started in less than 24 hours

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FAQs on Voiso's IVR system

What is IVR?

IVR stands for Interactive Voice Response. It’s a technology that allows businesses to interact with callers through pre-recorded or text-to-speech voice prompts and menus, and gather responses via keypad inputs or speech recognition. IVR systems can handle a wide range of tasks, from providing information and routing calls to enabling self-service options like bill payments or appointment scheduling.

How does IVR work?

When a caller dials your business number, the IVR system answers the call and presents a series of pre-recorded prompts or menus. The caller can then interact with the system using their phone’s keypad (DTMF tones) or, in some advanced systems, through voice commands. Based on the caller’s input, the IVR system can provide information, route the call to the appropriate agent or department, or enable the caller to complete a self-service task.

What are the benefits of IVR?

IVR offers numerous benefits for businesses, including:

  • Improved customer experience: IVR provides 24/7 support, reduces wait times, and enables self-service options, leading to greater customer satisfaction.
  • Increased efficiency: IVR automates routine tasks, freeing up agents to focus on more complex issues, improving overall call center efficiency.
  • Cost savings: By automating tasks and reducing the need for live agents, IVR can help businesses save on operational costs.
    Scalability: IVR systems can easily handle high call volumes and adapt to changing business needs, making them a scalable solution for growing businesses.
  • Data collection and insights: IVR can collect valuable data about caller interactions, providing insights into customer behavior and preferences.
  • Professional image: A well-designed IVR system can project a professional image and enhance your brand reputation.