IT Call Center Software
DELIVER SEAMLESS IT SUPPORT, ANYWHERE
Empower IT teams with Voiso’s call center platform — built for tech innovators to enhance customer interactions, minimize downtime, and streamline workflows.
IT companies are using Voiso
Enterprise-ready scalability
Seamless IT support
Omnichannel allows IT teams to support customers on whichever platform they prefer, whether it’s voice calls, SMS, or web chat.
Your team can resolve issues quicker, answer questions instantly, and improve customer satisfaction effortlessly, no matter where the conversation begins.
Tailored support processes
Voiso’s intuitive Flow Builder tool enables your IT team to design custom inbound workflows designed to meet your customers’ support needs.
Whether it’s automated call routing, a personalized IVR menu, or a FAQ chatbot, Flow Builder gives your team the tools to optimize support and improve service speed – without the need for any coding.
Optimal customer outreach
Voiso’s AI-powered predictive dialer accelerates outbound campaigns and maximizes productivity by dialing numbers in bulk at the best times.
By automatically filtering out voicemails and busy signals, agents are only connected to live calls, allowing them to focus on high-value interactions and better customer engagement.
Enhanced conversation analysis
Backed by AI, Voiso’s speech analytics gives IT teams a better understanding of customer’s needs with in-depth analysis into tone of voice, sentiment, and recurring issues.
Your IT teams can easily address technical issues and improve troubleshooting processes, providing customers with more effective resolutions.
Actionable insights
With Voiso’s real-time dashboards, your IT teams have instant access to key metrics like response times, agent performance, and customer satisfaction.
Its user-friendly interface makes it easy to track support team effectiveness and make data-driven decisions based on reliable information.
Get started in
less than 24 hours
FAQ for Voiso's IT Contact Center Solution
Can Voiso integrate with our CRM or ticketing system?
Yes. Voiso integrates with tools like Salesforce, HubSpot, Zoho, and more. Our open API also enables custom integrations with platforms like Zendesk, Freshdesk, or in-house systems.
How can Voiso help us scale our tech support operations globally?
With advanced routing, global calling coverage, and omnichannel support, Voiso makes it easy to manage distributed teams and scale without sacrificing response time or service quality.
Does Voiso support outbound engagement for onboarding or renewals?
Absolutely. Use Voiso’s predictive dialer to automate outreach for onboarding calls, trial conversion, feature education, or subscription renewals.
Can we monitor technical calls for quality or issue tracking?
Yes. Voiso’s speech analytics lets you transcribe and analyze calls, flag keywords, and detect recurring issues or customer sentiment in real time.
Is Voiso secure for handling technical and customer data?
Yes. We use end-to-end encryption, role-based access controls, and follow industry best practices to ensure data security and compliance.