Local Caller ID

Local Caller ID is a feature that allows you to display a local phone number to your contacts when making outbound calls, regardless of your actual location. This helps you build trust, enhance your brand image, and increase answer rates by making your calls appear more familiar and relevant to the recipient.

Voiso’s intelligent system automatically selects the most appropriate local caller ID based on the recipient’s location and your previous call history with them. You can also create custom caller ID groups and assign specific numbers to different teams or campaigns for greater control and flexibility.

• Boost answer rates: Experience a significant increase in answer rates as customers are more likely to pick up calls from familiar local numbers.
• Build local trust: Foster trust and rapport by displaying a local caller ID that resonates with your customers.
• Enhance your brand image: Project a professional and localized presence in different regions.
• Avoid call blocking: Bypass call blocking systems and ensure your calls reach their intended recipients
• Optimize call efficiency: Improve agent productivity and reduce wasted time with higher answer rates and fewer unanswered calls.
• Expand your reach: Connect with customers globally using local numbers in over 120 countries.

Local Caller ID increases call answer rates by displaying a phone number that is familiar and recognizable to recipients. People are more likely to trust and answer calls from local numbers compared to unknown or international ones. This familiarity reduces the perception of spam, bypasses call-blocking filters, and encourages engagement, leading to up to a 5x higher answer rate.

Local Caller ID enhances outbound campaign success by increasing answer rates, building trust, and improving engagement. By displaying a recognizable local number, calls are less likely to be ignored or flagged as spam. This ensures agents connect with more prospects, spend less time on unanswered calls, and achieve higher conversion rates, maximizing campaign efficiency and ROI.

Caller ID use is regulated to ensure transparency, prevent fraud, and protect consumer privacy. Key regulations include:

1. Truth in Caller ID Act (US): Prohibits displaying misleading or false Caller IDs with intent to harm or defraud.
2. TCPA (Telephone Consumer Protection Act): Requires businesses to use accurate and consistent Caller ID information.
3. GDPR (EU): Mandates transparency and consent when contacting individuals, including proper Caller ID usage.
4. National Do Not Call (DNC) Lists: Ensure compliance by avoiding numbers registered on DNC lists.

Local Caller ID improves ROI by increasing answer rates, reducing call rejection, and maximizing agent productivity. By displaying familiar, trusted numbers, call centers connect with more prospects, leading to:

1. Higher Conversion Rates: More answered calls result in more opportunities to close deals.
2. Reduced Idle Time: Agents spend less time on unanswered or blocked calls.
3. Cost Efficiency: Optimized connection rates reduce wasted resources on ineffective outreach.
4. Market Expansion: Establishing a local presence in new regions drives revenue growth without additional physical investments.

Local Caller ID data integrates seamlessly into call center analytics by providing key insights on call performance, such as:

1. Answer Rates: Track how local numbers improve connection rates compared to non-local IDs.
2. Call Outcomes: Analyze conversions, callbacks, and agent success rates tied to specific caller IDs.
3. Geographical Performance: Evaluate which regions respond best to local numbers.
4. Dynamic ID Impact: Measure the effectiveness of automatic Caller ID switching on campaigns.
5. Agent Efficiency: Identify reduced idle time and increased talk time due to higher answer rates.

• Dynamic ID Switching: Automatically selects the most relevant local number based on recipient location and call history.
• Global Coverage: Supports local numbers in multiple countries to expand outreach.
• Spam Avoidance: Tools to reduce call blocking and spam labeling.
• Caller ID Group Management: Assign and manage specific IDs for teams, agents, or campaigns.
• Integration Capabilities: Seamless integration with CRMs, dialers, and analytics platforms.
• Real-Time Reporting: Monitor performance metrics like answer rates and call outcomes for each ID.
• Compliance Support: Ensures adherence to Caller ID regulations and telemarketing laws.

1. Purchase and Configure Local Phone Numbers

Acquire Local DIDs:
– Log in to your Voiso admin panel (or contact your Voiso representative) to purchase local phone numbers for the regions you want to call.
– Ensure you have enough local numbers to cover your target areas.
Assign DIDs to Your Account:
– Once purchased, your newly acquired local numbers must be assigned to your account (or sub-accounts if you have a multi-tenant environment).
– Confirm each number is active and can be used as an outbound caller ID.
2. Map Area Codes to Local DIDs

Access the Local Caller ID Settings:
– Navigate to your Voiso admin or Dialer Campaign Settings.
– Look for a feature specifically labeled “Local Caller ID,” “Local Presence,” or “Dynamic Caller ID.”
Create Area Code Rules:
– Define rules that match the area codes you plan to call (for example, 312 for Chicago, 415 for San Francisco, etc.).
– For each area code rule, associate the local phone number you purchased. This ensures that when you dial a number with that area code, Voiso automatically chooses the matching local caller ID.
Fallback Number:
– Configure a default (fallback) outbound caller ID for any calls that do not match your listed area codes.
– Typically, this is your main company number or a toll-free number.
Enable Local Caller ID in Campaigns

Open Campaign Settings:
– In your outbound campaign configuration, locate the Caller ID settings.
– Switch the Caller ID mode from a static caller ID to the Local Caller ID feature (sometimes labeled “Dynamic” or “Based on Rules”).
Select the Correct Number Pool:
– Some platforms allow you to create different “number pools” for local caller IDs.
– Ensure the campaign references the number pool you set up in Step 2.
Save and Apply:
– Confirm your settings and apply them to the dialing campaign.
– If you have multiple campaigns targeting different regions, repeat these steps for each campaign.
Test Your Setup

Trial Calls:
– Test dial a few numbers in the targeted area codes to confirm the correct local number is displayed on the recipient’s caller ID.
– Check calls outside of defined area codes to confirm the fallback number appears.
Review Call Logs:
– Navigate to your Voiso call logs or reports.
– Verify that the displayed caller IDs match your configuration and that calls are being routed correctly.
Troubleshoot Issues:
– If the caller ID is not appearing as expected, double-check the rules and confirm the DID assignment.
– Ensure the outbound trunk configuration is correct, and you do not have overlapping or conflicting area code rules.
Monitor Performance and Compliance

Analyze Answer Rates:
– One of the main benefits of local caller ID is higher answer rates.
– Track your campaign metrics to verify improvement in connection rates after implementing local presence.
Compliance:
– Make sure you adhere to any local telemarketing and caller ID regulations.
– Remove or update any numbers flagged for spam or blocked by carriers.
Ongoing Maintenance:
– Update your area code mappings as your target markets change or as regulations shift.
– Periodically verify that your local numbers are in good standing to avoid disruptions.
Tips and Best Practices

Avoid Overuse of the Same Local Numbers: Carriers may flag numbers that show unusually high call volumes relative to local population.
Rotate DIDs: If possible, rotate among several local numbers for each area code to mitigate spam flags.
Regularly Validate DIDs: Periodically check that your local DIDs remain active and haven’t been flagged or blocked.
Leverage Caller ID Branding: Some regions or carriers may support branded caller ID (CNAM). If so, make sure your company name is displayed where possible.

By following these steps, you’ll be well on your way to implementing Voiso’s Local Caller ID. Always consult Voiso’s official documentation or support team for the most accurate, up-to-date information specific to your account configuration.