Fintech Contact Center Software
Accelerate Fintech success with an AI-driven contact center solution
Empower your Fintech business with Voiso, the contact center solution designed to boost your team's efficiency and drive business growth.
Fintechs are using Voiso
contact center excellence
A solution designed for Fintech leaders
Supercharge outreach to global clients
Boost efficiency and drive growth with Voiso’s advanced contact center solution.
Make high-quality VoIP calls using Local Caller ID for better answer rates, while Caller ID Risk Check ensures your numbers aren’t flagged as spam.
Maximize outbound performance with AI Predictive Dialer and Answering Machine Detection, increasing calls per hour by 400% and talk time by 3.5x.
Seamless Fintech messaging
Engage clients effortlessly on WhatsApp, Telegram, and Viber with Voiso’s pre-approved Fintech message templates or create your own within the platform.
Automate messages using CRM data to streamline communication for product announcements, order confirmations, margin calls, trade alerts, account statements, KYC verification, and market insights—ensuring timely, personalized outreach.
Omnichannel and chatbot support
Allow clients to reach you on their preferred channels while managing all conversations within Voiso.
Handle messaging apps and web chat in a single interface, assigning agents to provide professional, brand-aligned support.
Use Voiso’s chatbot for instant, 24/7 assistance, offering self-service options for quick and efficient resolutions.
Leverage powerful integrations
Integrate Voiso with your preferred CRM to streamline workflows and enhance client interactions.
Access a complete view of client history, trading activity, and preferences while making calls, sending messages, and logging conversations—all without leaving your CRM.
Benefit from native integration with top CRMs like HubSpot, Salesforce, and Zoho, as well as Fintech platforms like Leverate, Proftit, and Panda Trading Systems.
High-level compliance using AI
Voiso’s Real-time Dashboards provide a live view of client interactions, while AI Speech Analytics extracts key insights and ensures compliance.
Available in 10+ languages, this free tool for Fintech helps Forex businesses flag custom keywords, score conversations, analyze sentiment, and identify topics with AI-powered precision.
Beyond compliance, Voiso safeguards your business with advanced security features, including multi-factor authentication, number masking, call recording encryption, ID management, and ISO 27001 certification.
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FAQ
1. Why is a contact center solution important for fintech companies?
Fintech companies rely on seamless customer interactions to build trust in digital services. A robust contact center solution helps manage customer inquiries, resolve issues quickly, and maintain a high level of satisfaction, which is crucial in the competitive financial technology sector.
2. How does a contact center system ensure data security in fintech?
Contact center systems for fintech incorporate advanced security features such as encryption, multi-factor authentication, and compliance with financial regulations like GDPR or PCI DSS. These measures protect sensitive customer and transactional data from breaches.
3. Can a contact center system support the growth of digital banking services?
Yes, modern contact center solutions are designed to handle the unique challenges of digital banking. They provide tools for real-time customer support, automated queries, and personalized assistance, enabling fintech companies to scale their operations and improve customer retention.
4. What role does artificial intelligence play in fintech contact centers?
Artificial intelligence optimizes fintech contact centers by automating repetitive tasks, such as account balance inquiries, and providing real-time insights from customer interactions. It also supports predictive analytics, helping businesses anticipate customer needs and deliver proactive service.
5. How can voice recognition technology benefit fintech customer service?
Voice recognition technology allows secure and efficient authentication, reducing the time required for manual verification. It also supports interactive voice response (IVR) systems, streamlining customer interactions and ensuring quick access to the right services.
6. What makes cloud-based contact center systems ideal for fintech companies?
Cloud-based systems provide scalability, cost-effectiveness, and flexibility. They enable fintech companies to adapt quickly to changes in customer demand, ensure uninterrupted service during high-traffic periods, and support remote teams with secure access to tools and data.
7. How does omnichannel communication enhance the customer experience in fintech?
Omnichannel communication ensures customers can reach support through their preferred channels, such as chat, email, or voice calls. This approach creates a seamless experience, allowing customers to switch between channels without losing context.
8. Why is compliance monitoring essential for fintech contact centers?
Fintech companies must adhere to strict regulations to protect customer data and ensure transparency. Compliance monitoring within contact centers helps track interactions, enforce security measures, and maintain detailed records to meet legal requirements.
9. What features should fintech companies look for in a contact center solution?
Key features include AI-driven analytics, voice recognition, CRM integration, data security tools, and support for omnichannel communication. These functionalities help streamline operations, enhance customer satisfaction, and maintain compliance with financial regulations.
10. How can automated customer support benefit fintech companies?
Automation reduces the workload on agents by handling repetitive queries like account status checks or transaction updates. This allows agents to focus on complex issues while ensuring customers receive quick and accurate responses.