Retail Call Center Software
CUSTOMER SERVICE THAT SCALES WITH YOU
Offer consistent, responsive support, both online and in-store. From product questions to post-purchase care, Voiso connects your entire retail operation.
Retail companies are using Voiso
Everything your retail contact center needs
Retail conversations, unified
Whether a customer is browsing online, calling a store, or messaging your brand on social media, Voiso keeps all conversations in one place — so nothing slips through the cracks.
Your agents can respond faster, switch channels instantly, and deliver consistent service across digital and in-store experiences.
Build support flows that fit
Route calls and messages based on store location, department, language, or business hours — automatically.
Voiso’s visual Flow Builder helps you create tailored experiences for everything from returns and order tracking to loyalty inquiries and in-store promotions.
No-code, no bottlenecks — just faster service and fewer missed opportunities.
Let every call tell you more
Analyze every call to uncover insights by region, store, or team.
Voiso’s AI surfaces common issues, sentiment shifts, and missed opportunities — so you can improve staff training, product feedback loops, and customer satisfaction chain-wide.
Track service. Optimize. Repeat.
See which stores are getting the most business, track response times, and measure service quality across all touchpoints.
Voiso’s dashboards help retail teams make fast, data-informed decisions — from staffing to customer experience improvements.
Reach more shoppers, faster
Drive more footfall and campaign engagement with outbound calls that reach shoppers at the right time.
Whether promoting in-store events or following up on loyalty signups, Voiso’s AI dialer helps your team connect more and convert faster — without manual dialing.
Get started in
less than 24 hours
FAQ for Voiso's Retail Contact Center Solution
How does Voiso support both in-store and online retail operations?
Voiso centralizes all communications — calls, chats, and messages — so your team can support customers consistently, whether they’re online, on the phone, or in a store.
Can we route calls based on store location or region?
Yes. With Voiso’s Flow Builder, you can automatically route calls and messages to the nearest store, regional center, or specific departments based on customer needs.
How does Voiso handle busy retail seasons or promotional peaks?
Voiso helps you scale support effortlessly with features like queue callback, smart routing, and live dashboards — perfect for handling spikes during sales and holidays.
Is Voiso useful for outbound campaigns like store events or loyalty offers?
Definitely. Use Voiso’s AI Predictive Dialer and campaign tools to promote in-store events, follow up on signups, or re-engage local shoppers—quickly and at scale.
Can Voiso integrate with our existing CRM or POS systems?
Yes. Voiso integrates with major CRMs and can sync data from other tools to ensure your agents have the context they need to help customers effectively.
How quickly can we get started with Voiso?
Most retail teams are up and running in less than 24 hours. Our onboarding specialists will help configure everything to match your store structure and workflows.
Does Voiso support multilingual or multi-regional teams?
Absolutely. You can route inquiries by language or region, and manage distributed teams across multiple locations from a single platform.