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Healthcare Call Center Software

MAKE PATIENT CARE SMARTER

Streamline healthcare communication with Voiso — from scheduling to follow-ups. Reduce wait times, personalize care, and stay connected at every step.

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Healthcare companies are using Voiso

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Put patients first, every time
Patient-first communication
Engage patients through preferred channels. Send reminders, updates, and consultations across multiple platforms.
Connect your CRM
Integrate your CRM to access real-time patient data, personalize every interaction, and elevate care quality.
Appointment management
Automate reminders to reduce no-shows. Provide timely updates and confirmations to patients every time.
Customize call flows
Build dynamic call flows with a visual builder. Prioritize cases and connect patients efficiently.
Safeguard patient data
Protect data with HIPAA-compliant, ISO 27001 certified software. Maintain strict security and access controls.
Real-time insights
Use analytics to monitor interactions, improve performance, and address issues quickly with key insights.
MEDORFIA
“Voiso’s professional attitude and prompt support make a huge difference. It’s great that they specialize in the medical sector and that they’re platform is so easy to use — and the good price is certainly a bonus!"

Suhib Qabrtay, Sales Marketing Manager

DENTFIX

"Voiso has helped us reach more prospective patients, faster. Local caller IDs and the AI dialer has boosted our connection rates, and we’re converting more leads into bookings. It’s now central to how we grow the practice."

VITRIN CLINIC

"Voiso has transformed how we connect with patients. Appointment reminders, follow-ups, and urgent inquiries now run seamlessly across voice, SMS, and WhatsApp. The CRM integration was quick, and we’ve seen a real drop in no-shows."

Drive personalized experiences

Omnichannel

Smooth patient communication

Voiso’s omnichannel platform enables healthcare providers to connect with patients across voice, SMS, web chat, and messaging apps from one place.

It provides patients with the smooth, easy interactions they deserve, whether they’re scheduling appointments or getting follow-up care.

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Flow Builder

Personalized care workflows

Voiso’s Flow Builder tool makes patient communication easy by automating inbound workflows and offering self-service capabilities like appointment management, prescription services, and billing.

Flow Builder gives your agents time to focus on what really matters — providing attentive and personalized interactions with patients.

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AI Speech Analytics

Better patient understanding

Voiso’s AI-powered speech analytics identifies patient sentiment, tone of voice, and even emotional cues, to improve care quality and compliance.

It allows agents to understand patient needs better and provide enhanced experiences through data-backed insights.

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AI Predictive Dialer

Smarter patient outreach

Voiso’s predictive dialer helps healthcare providers reach more patients with less effort — combining care-driven follow-ups with strategic outreach to boost engagement and efficiency.

Automate calls for appointment reminders, wellness checks, and post-visit follow-ups, while also promoting new services, filling open schedules, or reactivating inactive patients. Your team stays focused on meaningful conversations — not manual dialing.

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Real-time Dashboards

Improved care delivery

Voiso’s real-time dashboards empower healthcare supervisors to track live metrics such as response times, call volumes, and appointment scheduling efficiency.

They can quickly identify emerging trends, address process inefficiencies, and make informed decisions based on live data to improve patient care on the fly.

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Other Features
More key features for Healthcare companies
Over 200 tools for enhancing contact center performance
File Transfer in Chat
Send and receive insurance forms, lab results, or prescriptions via chats.
Sensitive Data Access Report
Audit who accessed patient call recordings or sensitive data.
Number Masking
Hides patient phone numbers from agents — ideal for privacy.
GDPR-Compliant Recordings
Secure call recordings with search, export, and delete functionality for compliance.
Voicemail to Email
Automatically forwards voicemails to email for easy access and response.
Multi-Factor Authentication
Adds an extra layer of login security for patient data protection.
Queue Callback
Lets patients request a callback instead of waiting on hold.
Whisper Coaching
Supervisors assist agents live without the patient hearing — great for training.
Mobile App
Lets healthcare staff manage calls and messages while on the move.
Wrap-Up Codes
Label calls with reasons (e.g., refill request) for better reporting.
Integrations
Seamless integration with your CRM
Sync with your favorite apps in just a few clicks to leverage the power of Voiso’s contact center features.
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Integrations
Pricing
Prices and features suitable for all sizes
Whether you are an enterprize or a medium-sized business, we've built a flexible platform that scales with you while providing a fair pricing based on your needs.
Go to pricing

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* For licensed industries such as Healthcare, Telco, Collections, Fintech, and similar regulated sectors, we require you to undergo a compliance procedure and submit country-specific licenses and relevant company documentation for each jurisdiction in which you operate.

FAQ for Voiso's Healthcare Contact Center Solution

Is Voiso compliant with healthcare regulations like HIPAA?

Yes. Voiso is designed with security and compliance in mind. Our platform supports encryption, secure data storage, and access controls to help healthcare organizations meet HIPAA and other privacy regulations.

How does Voiso help reduce patient no-shows?

Voiso enables automated appointment reminders via voice, SMS, and messaging apps. Our integrations with CRMs and your custom tools help ensure patients stay informed and engaged with minimal manual effort.

Can Voiso integrate with our existing electronic health record (EHR) system?

Absolutely. Voiso offers robust APIs and integration capabilities, making it easy to connect with your EHR, CRM, and scheduling platforms for a seamless experience.

Does Voiso support multilingual communication for diverse patient populations?

Yes. Voiso supports multilingual agents and real-time language detection features. This ensures clear communication with patients from various language backgrounds.

How quickly can we deploy Voiso in our healthcare business?

Most healthcare clients can get up and running in less than 24 hours. Our onboarding team ensures a smooth transition with minimal disruption to your existing operations.

Can Voiso handle high call volumes, especially during peak times or emergencies?

Yes. Voiso is built on a scalable, cloud-based architecture that can handle large call volumes reliably. Our Flow Build tool with smart routing and IVR features helps manage spikes in demand efficiently.

Is Voiso suitable for telehealth and remote care use cases?

Definitely. Voiso supports secure voice and messaging tools that can complement telehealth workflows, ensuring clear and private communication between patients and providers.