Loans Contact Center Software
BUILD TRUST WITH EFFORTLESS CONNECTIONS
Lending is about trust – Voiso’s call center solution helps you build and maintain lasting relationships with borrowers that support them at every stage of the process.
Loan companies are using Voiso
From first enquiry to final repayment
Convenient borrower communication
Voiso’s Omnichannel solution lets you connect with borrowers across multiple platforms – like phone, SMS, or messaging apps – in one place, ensuring smooth communication at every stage of the lending process.
Provide personalized and convenient experiences that allow borrowers to get in touch via their preferred channel, whether they’re sending payments, asking questions, or just seeking advice.
Intelligent claims routing
Automatically direct calls and messages to the right agent based on policy type, inquiry reason, or region.
Whether it’s underwriting, claims, or renewals, Voiso’s visual Flow Builder ensures every customer reaches the right team — faster.
Perfectly-timed interactions
Voiso’s AI Predictive Dialer intelligently connects agents with borrowers at the right time – and not a moment before – allowing your team to minimize downtime and improve response rates by prioritizing calls based on predetermined criteria.
It keeps your agents focused on meaningful conversations, eliminating wasted time and maximizing talk time.
Insightful client conversations
Voiso’s AI Speech Analytics detects keywords, sentiment, and compliance triggers during every interaction, giving your team access to crucial borrower data.
Leveraging these insights enables more personalized conversations, better loan application processes, and stronger client relationships.
Full performance visibility
Voiso’s Real-Time Dashboards give your team a complete view of their interactions, from borrower engagement to agent performance and everything in between.
Your teams can monitor everything from compliance to call resolution times and sentiment trends to satisfaction rates, fostering data-driven decision making and better borrower experiences.
Get started in
less than 24 hours
FAQ for Voiso's Loan Contact Center Solution
How does Voiso support both sales and servicing for loans?
Voiso helps you manage new loan inquiries, document requests, status updates, and collections — all from one platform.
Can Voiso help us follow up with leads faster?
Yes. With the AI Predictive Dialer and real-time CRM sync, your team can contact new leads the moment they arrive — no manual delays.
Does Voiso support compliance with call regulations?
Absolutely. Voiso includes call recording with retention settings, call attempt limits, and consent management to help you stay compliant.
Can we personalize communication by borrower type or stage?
Yes. With Flow Builder and wrap-up codes, you can route, tag, and segment calls based on loan type, stage, or outcome for more tailored interactions.
Does Voiso support multilingual teams or regions?
Yes. You can route borrowers to agents based on language preferences, and manage international teams from a single dashboard.
Can borrowers reach us on their preferred channels?
Voiso supports voice, SMS, chat, and messaging apps — so borrowers can connect however they’re most comfortable.
How quickly can we get started with Voiso?
Most lending teams go live in under 24 hours, with full onboarding support and custom workflow setup.