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eCommerce Call Center Software

BUILD A BETTER ONLINE SHOPPING EXPERIENCE

Deliver seamless, multi-channel eCommerce support that drives sales, loyalty, and trust.

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eCommerce companies are using Voiso

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Solve real eCommerce challenges
Faster resolutions
Route inquiries to the right team instantly for quicker answers and happier customers.
Unified channels
Manage voice, chat, email, and SMS in one dashboard for consistent customer experiences.
Order transparency
Keep customers in the loop with real-time order updates, shipping info, and delivery confirmations.
Proactive outreach
Automatically follow up on abandoned carts, restocks, or reviews to increase conversions.
Scalable support
Handle seasonal spikes and flash sales without missing a beat—Voiso grows with your demand.
Data-driven growth
Analyze trends in customer behavior and support efficiency to improve both service and sales.
BOOKINGAGORA
At BookingAgora, we’re proud to utilise Voiso, our trusted online call center solution. Its efficiency and reliability enable us to deliver exceptional support to our global customer base. Voiso is a key part of our success.

Kadri Ciga, Co-Founder

MYHOLIDAYS

“With Voiso, we have finally found a solution that covers our call center needs. Improved agent productivity by 50+% in just a few weeks”

Bernardo, Customer Experience Director

AIRPAZ

“We have been using Voiso for years, and it has helped drive our NPS. I highly recommend it to any looking for a reliable call center software solution.”

Vanessa, Head of Hotel Products

Power every step of the customer journey

Omnichannel

Frictionless customer engagement

Engage shoppers wherever they are—via chat, phone, SMS, or messaging apps.

Whether it’s a pre-sale question, delivery inquiry, or support issue, Voiso brings every conversation into one unified view.

Your agents respond faster, switch channels seamlessly, and deliver consistent, high-quality service at every step of the customer journey.

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Flow Builder

Smarter support routing

No more dropped calls or wrong transfers.

Voiso’s intuitive Flow Builder lets you direct product questions, shipping issues, and returns to the right team instantly.

Automate routing by channel, language, or order type — giving every customer a faster path to the help they need.

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AI Speech Analytics

Unlock voice-of-customer insights

Automatically analyze every call to spot trends, track sentiment, and uncover what matters most to your shoppers.

From product complaints to recurring issues, Voiso’s AI turns voice data into actionable feedback — so you can improve service, operations, and conversions.

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AI Predictive Dialer

Drive more sales

Maximize agent productivity with an AI-powered dialer that connects your team with more customers, faster.

Whether you’re promoting offers, recovering abandoned carts, or re-engaging lapsed shoppers, Voiso ensures you spend less time dialing—and more time converting.

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Real-time Dashboards

Instant operational insights

Track performance across every channel with live dashboards.

Monitor wait times, agent activity, resolution rates, and sales impact in real time.

Voiso helps you optimize staffing, respond to demand spikes, and make data-driven decisions—on the fly.

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Other Features
More key features for eCommerce companies
Over 200 tools for enhancing contact center performance
File Transfer in Chat
Send return labels, receipts, or product images directly in chat.
Number Masking
Hide customer phone numbers from agents for added privacy.
Queue Callback
Let customers request a callback instead of waiting on hold.
Voicemail to Email
Forward voicemails to email so no message gets missed.
Bulk Message Sending
Send WhatsApp or Viber updates to multiple customers at once.
Unique SMS Sender IDs
Brand your SMS messages with a custom sender name.
Time-of-Day Routing
Route contacts based on time and team availability.
Wrap-Up Codes
Tag calls by reason to track trends and improve service.
Browser Notifications
Notify agents instantly when a new call or message comes in.
Call Attempt Limit
Limit how often leads are called to avoid over-contacting.
Integrations
Seamless integration with your CRM
Sync with your favorite apps in just a few clicks to leverage the power of Voiso’s contact center features.
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Integrations
Pricing
Prices and features suitable for all sizes
Whether you are an enterprize or a medium-sized business, we've built a flexible platform that scales with you while providing a fair pricing based on your needs.
Go to pricing

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* For licensed industries such as Healthcare, Telco, Collections, Fintech, and similar regulated sectors, we require you to undergo a compliance procedure and submit country-specific licenses and relevant company documentation for each jurisdiction in which you operate.

FAQ for Voiso's eCommerce Contact Center Solution

How does Voiso help reduce cart abandonment?

Voiso enables your team to automatically follow up on abandoned carts via call, SMS, or messaging apps — helping recover lost sales and boost conversions.

Can Voiso integrate with our existing eCommerce platforms or CRM?

Yes. Voiso integrates seamlessly with popular CRMs and eCommerce tools like Salesforce, HubSpot, Zoho, and more. You can sync customer data, call history, and campaigns with just a few clicks.

Does Voiso support omnichannel communication with customers?

Absolutely. Your agents can engage with customers via voice, SMS, chat, WhatsApp, Viber, and other messaging apps—all from one unified dashboard.

Can we use Voiso to manage seasonal call volume spikes?

Yes. Voiso is built to scale with your demand. Features like queue callback, smart routing, and real-time dashboards help your team handle high volumes efficiently during peak periods.

How quickly can we get Voiso up and running?

Most eCommerce teams are up and running in under 24 hours. Our onboarding team will help configure everything based on your workflows and goals.

Is Voiso secure and GDPR-compliant?

Yes. Voiso includes GDPR-compliant call recording, number masking, data access controls, and multi-factor authentication to protect your customers and business.

Can we run outbound campaigns to acquire new customers?

Definitely. Use Voiso’s AI Predictive Dialer and built-in campaign tools to connect with leads, promote offers, and re-engage past buyers—all with real-time performance tracking.