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Insurance Contact Center Software

RELIABLE COMMUNICATION FOR A TRUST-DRIVEN INDUSTRY

Streamline claims, support policyholders, and simplify agent operations, all from a secure, omnichannel platform built for insurance providers.

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Insurance companies are using Voiso

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Meet policyholder expectations
Faster claims handling
Route claims and service calls to the right agent or department instantly to reduce resolution times.
Consistent support
Deliver timely, professional assistance across voice, SMS, chat, and email — no matter the channel.
Proactive Outreach
Automate renewals, payment reminders, and policy updates to keep clients informed and reduce churn.
Secure communications
Maintain compliance and safeguard sensitive data with enterprise-grade security and encryption.
Peak-ready performance
Scale your operations during storms, outages, or open enrollment periods without service delays.
Actionable insights
Track response times, issue types, and resolutions to continuously improve customer experience.
AIRPAZ
“We have been using Voiso for years, and it has helped drive our NPS. I highly recommend it to any looking for a reliable call center software solution.”

Vanessa, Head of Hotel Products

KARMA GROUP

"We have smoothed our entire business process by integrating systems with the Voiso platform. For example, Facebook-generated leads drop into Zoho and are made available to Voiso, and the call outcome is then communicated back to Zoho."

David M. Scheckter, COO

BOOKINGAGORA

At BookingAgora, we’re proud to utilise Voiso, our trusted online call center solution. Its efficiency and reliability enable us to deliver exceptional support to our global customer base. Voiso is a key part of our success.

Kadri Ciga, Co-Founder

Purpose-built for service and sales

Omnichannel

Policy support on every channel

Voiso brings all customer communication into one platform, so policyholders can get help by phone, chat, SMS, or messaging apps — without repeating themselves.

Agents have full context at every touchpoint, ensuring a seamless and consistent support experience across all channels.

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Flow Builder

Intelligent claims routing

Automatically direct calls and messages to the right agent based on policy type, inquiry reason, or region.

Whether it’s underwriting, claims, or renewals, Voiso’s visual Flow Builder ensures every customer reaches the right team — faster.

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AI Predictive Dialer

Accelerate follow-ups and renewals

Connect with more prospects and policyholders using Voiso’s AI-powered dialer.

It auto-adjusts pacing, detects voicemail, and uses local caller IDs to increase pickup rates — ideal for outbound sales, policy renewals, and missed payment reminders.

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AI Speech Analytics

Understand conversations at scale

Voiso’s AI listens to every call to detect key moments, track sentiment, and flag compliance risks.

Surface objections, improve scripts, and stay ahead of service issues — without manually reviewing a single recording.

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Real-time Dashboards

Instantly track service and sales

Monitor key metrics like response times, quote-to-close ratios, agent availability, and campaign performance — live.

Voiso’s dashboards give sales leaders and service managers full visibility to take action when it counts.

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Other Features
More key features for Insurance companies
Over 200 tools for enhancing contact center performance
Call Recordings
Store and manage call recordings securely with full audit compliance.
Sensitive Data Access
Track who accessed call recordings or customer data for transparency.
Number Masking
Hide client phone numbers from agents to protect sensitive data.
Real-Time Queue Assignment
Move agents between queues instantly to manage surges or shifts.
Bulk Message Sending
Send policy updates or reminders to multiple clients via SMS or WhatsApp.
Multi-Language Routing
Route calls based on language preferences for better service.
Time-of-Day Routing
Route calls based on business hours, regions, or shifts.
Wrap-Up Codes
Tag calls by outcome to track trends and streamline reporting.
Advanced Call Search
Search interactions using filters like outcome, policy, or tag.
Customer Surveys
Collect feedback after calls or chats to measure satisfaction.
Integrations
Seamless integration with your CRM
Sync with your favorite apps in just a few clicks to leverage the power of Voiso’s contact center features.
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Integrations
Pricing
Prices and features suitable for all sizes
Whether you are an enterprize or a medium-sized business, we've built a flexible platform that scales with you while providing a fair pricing based on your needs.
Go to pricing

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* For licensed industries such as Healthcare, Telco, Collections, Fintech, and similar regulated sectors, we require you to undergo a compliance procedure and submit country-specific licenses and relevant company documentation for each jurisdiction in which you operate.

FAQ for Voiso's Insurance Contact Center Solution

How does Voiso help improve claims handling?

Voiso routes calls and messages based on policy type, urgency, or region — helping claims reach the right team quickly and reducing resolution time.

Can Voiso support both service and sales operations?

Yes. Voiso is built to handle inbound service and outbound sales or renewals — with smart routing, AI dialing, and campaign tools all in one platform.

How does Voiso support compliance and data protection?

Voiso includes GDPR-compliant call recording, role-based permissions, number masking, and full audit trails to help insurance teams stay compliant.

Can we integrate Voiso with our CRM or policy system?

Absolutely. Voiso integrates with leading CRMs like Zoho, Salesforce, and others — syncing contact and case data to give agents full context.

Does Voiso support multilingual teams or regions?

Yes. You can route inquiries based on language or geography and manage distributed teams with centralized oversight.

Can Voiso help with renewals and missed payment outreach?

Definitely. Use Voiso’s AI Predictive Dialer to follow up on lapsed payments, upcoming renewals, and new policy quotes — at scale.

How quickly can we deploy Voiso in our contact center?

Most insurance teams are up and running in under 24 hours with help from Voiso’s onboarding team.