AI Predictive Dialer
Boost outbound calls and talk time
Our dialer uses AI to analyze historical and real time data for optimal outbound calling performance.
Make 400% more calls per hour
How the AI Predictive Dialer works
Start dialing in a couple of clicks
Easily achieve the optimal level of outbound call performance with Voiso’s AI Predictive Dialer.
Simply upload a CSV file of phone numbers or add contacts directly from your CRM and begin dialing immediately. It’s that easy.
The magic that powers the dialer
Our AI analyzes your real-time and historic call data such as agent availability, wait times, answer rates, and more.
This enables it to automatically adapt dialing levels and keep live call handling at a constant peak without the need for any manual intervention.
Watch your campaign roll
Through Voiso’s customizable dashboards, you can monitor the performance of your AI Predictive Dialer campaigns in real time.
Gain total visibility over a range of outbound metrics including dispositions, wrap-up time, average call duration, and more.
Proof in the performance
Across a study of 50,000 calls, our AI Predictive Dialer achieved a 73% lower call abandonment rate compared to other automated dialing methods.
What’s more, the dialer is proven to keep agents highly productive with an average agent idle time of just 17 seconds between handling live calls.
Get more from your AI Predictive Dialer
Try AI Predictive Dialer for free
AI Answering Machine Detection
Voiso’s AI AMD swiftly identifies and drops voicemail-answered calls with 95% accuracy for a 3.5x higher talk time for your agents, on average.
AMD AI is constantly trained on real calls and unique voicemail indicators to continuously improve its speed and accuracy.
Check out Voiso's other features
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FAQ
What is an AI Predictive Dialer?
The AI Predictive Dialer is a feature for boosting live outbound call handling and agent talk time. Outbound cold calling faces a number of challenges including low connection rates, lengthy agent idle times, and high call abandonment rates. The auto dialer software overcomes these issues by tuning the optimal dialing level to match the number of available agents, therefore resulting in a higher number of live outbound calls.
How does the AI Predictive Dialer work?
The AI Predictive Dialer is constantly analyzing a number of outbound calling factors, including abandonment ratio, agent ratio, average wait time, average call duration, and more. Where Voiso’s AI automated Predictive Dialer stands apart from other predictive dialing software is that its actions are based on both real time and historical data. This means it identifies patterns over time and adjusts its dialing rate accordingly to achieve better results.
What are the benefits of an AI Predictive Dialer?
The AI Predictive Dialer has a number of benefits, including:
- Optimal performance: The predictive dialer system automatically adjusts the dial level based on a number of real-time and historic factors with the ultimate goal of initiating as many live outbound calls as possible.
- Ease of use: The AI Predictive Dialer only requires contact numbers to start a campaign and these can be either imported using a CSV file or directly from your CRM.
- No intervention needed: Admins don’t need to manually change settings to keep the AI Predictive Dialer’s performance at an optimal level. It does this all by itself using its AI-powered decision-making.
- Continuous improvement: The cloud predictive dialer learns from masses of your unique real-time and historic call data meaning that it will only continue to get better the more you use it.
- Localized calling: The AI automated Predictive Dialer considers both time zones and contact locations using country code recognition will only call contacts during the hours you set and use local caller ID where available.
Are predictive dialers illegal?
Predictive dialers are not illegal. Call centers have a legal right to use a predictive dialer as long as they adhere to regulations across different countries. These regulations protect consumers from intrusive and unwanted calls. In the United States, there is the Telephone Consumer Protection Act (TCPA) that sets the legal environment for auto dialer software, while in Europe the use of predictive dialers is governed by the General Data Protection Regulation (GDPR).