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Non-Profit Contact Center Software

BETTER CONVERSATIONS FOR A GREATER CAUSE

Voiso helps non-profits manage outreach and support with fewer resources. From donor calls to volunteer coordination, Voiso powers consistent voice and messaging across channels — so you can connect, engage, and serve more effectively.

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Non-profits are using Voiso

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Powering conversations at scale
Do more with less
Automate repetitive tasks and stretch your team’s impact without adding headcount.
Omnichannel outreach
Call, SMS, and chat — all in one place. Reach donors, volunteers, or staff with ease.
Stronger donor engagement
Centralize conversations and follow up faster to keep donors connected to your mission.
Inbound made simple
Handle enquries from volunteers about events, sign-ups, or logistics — all in one place.
Secure by design
Keep donor data safe with robust security, built-in compliance, and audit-ready logs.
Self-service options
Use IVRs or chatbots to provide support and facilitate donations during peak times.
WEBLIO
"Voiso's AI-Powered Dialer revolutionized our communication processes at Weblio. With its seamless automation, our team now efficiently contacts thousands of customers daily, significantly boosting our productivity."

Ody Aporado, Dispatch Supervisor

KARMA GROUP

"We have smoothed our entire business process by integrating systems with the Voiso platform. For example, Facebook-generated leads drop into Zoho and are made available to Voiso, and the call outcome is then communicated back to Zoho."

David M. Scheckter, COO

HF MARKETS

"I would recommend Voiso over other VoIP services based on its ability to meet the specific needs of our business. Voiso’s service best aligns with our operational demands, making it the preferred choice for HFM."

Features for campaign success

AI Predictive Dialer

Connect with more donors

Maximize campaign efficiency with an AI dialer that skips voicemails, auto-adjusts pacing, and uses local caller ID.

Whether you’re running a donor campaign or community awareness drive, Voiso helps your team connect more people in less time.

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Omnichannel

Every conversation, one platform

Whether it’s a donor checking in, a volunteer confirming a shift, or someone responding to an outreach SMS — Voiso brings it all together.

Calls, texts, and digital messages are unified into one easy-to-manage view, giving your team full context to act quickly and meaningfully.

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Flow Builder

Smarter support flows

Route inbound calls based on need — donations, event inquiries, or community support.

With no-code logic, you can easily adjust call paths for special campaigns or seasonal surges. Voiso Flow Builder helps you reduce wait times and make sure the right person answers every call.

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Real-time Dashboards

Track performance, amplify impact

Get live visibility into call volume, donor response, wait times, and campaign success — all in one dashboard.

Monitor regional performance or zoom into agent activity to keep your efforts aligned and responsive.

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AI Speech Analytics

Know what matters most

Voiso automatically analyzes every call to flag common questions, donor objections, or campaign challenges.

Use real-time insights to improve outreach scripts, train new volunteers, and surface trends — without manually reviewing hours of conversations.

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Other Features
More key features for Non-Profit companies
Over 200 tools for enhancing contact center performance
Bulk Message Sending
Send SMS updates to volunteers or donors at once — great for event days.
CRM Calling List Import
Pull lead lists directly from your CRM into Voiso for fast, seamless dialing.
Redial Counter
Track how many times each lead has been contacted to fine-tune your campaigns.
Time-of-Day Routing
Route calls based on shift schedules or after-hours availability.
Time Zone Mapping
Automatically dial leads only during appropriate hours in their local time zone.
Call Recordings
Record and store calls securely for quality and training — with full compliance.
Sensitive Data Access Reports
Audit who accessed supporter call records for full transparency.
Wrap-Up Codes
Tag call outcomes like "donation secured" or "volunteer rescheduled" to analyze trends.
Multi-Language Routing
Direct callers to the right volunteer based on language preferences.
Queue Callback
Let callers request a callback instead of waiting on hold — ideal for smaller teams.
Integrations
Seamless integration with your CRM
Sync with your favorite apps in just a few clicks to leverage the power of Voiso’s contact center features.
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Integrations
Pricing
Prices and features suitable for all sizes
Whether you are an enterprize or a medium-sized business, we've built a flexible platform that scales with you while providing a fair pricing based on your needs.
Go to pricing

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* For licensed industries such as Healthcare, Telco, Collections, Fintech, and similar regulated sectors, we require you to undergo a compliance procedure and submit country-specific licenses and relevant company documentation for each jurisdiction in which you operate.

FAQ for Voiso's Non-Profit Contact Center Solution

Can Voiso help us manage donor and volunteer communication together?

Yes — Voiso centralizes calls, texts, and messages in one platform, making it easy to manage conversations across fundraising, volunteer coordination, and support.

How does Voiso support campaign outreach?

With tools like AI dialers, SMS blasts, and CRM integration, Voiso helps you reach more donors and supporters efficiently, without overwhelming your team.

Is Voiso suitable for non-profits with small or remote teams?

Absolutely. Voiso is built for flexibility — remote access, cloud-based setup, and live dashboards help lean teams stay connected and effective.

Can we track the impact of our communication efforts?

Yes. Voiso provides real-time analytics on calls, agent performance, and campaign results, so you can measure success and adjust strategies.

Is Voiso secure and compliant with non-profit data practices?

With Flow Builder, you can route inbound calls from leads or campaign responses to the right agent or team — fast and automatically.

How quickly can we launch with Voiso?

Most non-profit teams can be up and running in less than a day. Our team will help configure workflows that match your mission and scale.