Real-Time Dashboards
Actionable insights to monitor and improve
Cloud-Based IVR
Easily customize and build IVRs
Call Recording & Speech Recognition
Quickly and precisely analyze calls
Outbound Dialer
Accelerate sales with built-in tooling
Global Numbers and Porting
Numbers anywhere in the world
Agent Desktop
Maximize productivity
Historical Reporting
Everything at your fingertips
Outbound Sales
Maximize revenue with intelligent dialers and workflows
Customer Service
Delight customers with custom routing and automation
BPOs
Seamlessly handle multiple clients and scale with ease
Accelerate sales with predictive dialers, automated logging and custom campaigns to exceed your targets
Achieve the highest customer satisfaction with advanced ticket handling to efficiently address customer inquiries
Easily support multiple clients with screen pops, internal chats, customer-by-customer dashboards and more
Voiso’s advanced call recording raises the bar for call center software
Take advantage of customizable call events or stages, event-based navigation, an intuitive search engine, and more
Get more out of all the data collected from your call center
Bring clarity, organization and actionable insights with our intuitive dashboards and widgets
Collect and compare historical metrics to report on past, present and future
Build reports using all the metrics within Voiso and schedule them to auto-run and export for easy access inside whatever system you need
50+
success metrics
You can't improve what you don’t measure. Get deep insight into your operational activity. Start improving.
2
minutes to go live
Keep your phone numbers. Import all of your agents with one click. Nothing to buy, no upfront costs.
24/7
support
Get fast, local support wherever in the world you operate. Expert engineers in Asia, Europe and US.
Simple, yet powerful, reporting to drive actionable insights
Always know how each agent is performing so you can identify coachable moments and reward top performers
Measure behavior - not just outcomes - so you can drive efficiency throughout the team and ensure everyone is accountable
Monitor call queue and call waiting in realtime to dynamically allocate agents and reduce customer waiting time
Monitor campaigns in realtime to make the proper adjustments and determine where best to allocate resources
Gain a competitive advantage by combining our telephony suite with your CRM system
Accelerate performance with screen pops and auto-logging to eliminate manual, repetitive work
The highest quality telephony built by experienced industry experts
Voiso was designed and built by telecom experts with decades of experience engineering and building telephony solutions
Voiso has a global network with strategic interconnects around the world to ensure the highest quality connections for every call
In addition to our global reach, Voiso offers local points-of-presence to deliver direct routing to in-region carriers
Built with the customer in mind, Voiso’s intuitive contact center software is designed for easy adoption and deployment so you can start seeing an ROI on day one
Click “Request a demo” or “Talk to an expert” and tell us a bit about your requirements
Get access to your new account and login
Build your call center with call flows, CRM integrations, imported agents, and more with ease
We make it easy to set everything up in 10 minutes
Fire off your first campaign, full dashboards and reporting to drive actionable insights on day one
Sip some coffee and enjoy your well-oiled call center machine