Boost your agents performance with powerful real-time dashboard
We provide a set of high-precision tools to identify and correct unproductive agent behavior. Measure actual agent performance, good and bad. System can identify the exact call recordings where the agent disappointed the customer. Get a clear picture of your agent’s results – today, this week, or this year, with unlimited reporting depth.
50 metrics
out of the box
Instant snapshot of your
call center performance
and agent efficiency.
50 metrics
out of the box
Instant snapshot of your call center performance and agent efficiency.
Advanced call record search tools Events-based navigation: Fast forward to a specific call stage
Search by date, calling number, called number, Disposition, Agent, in-call event (for example, supervisor whisper) or by any other call phase. Links to a specific event for every call record for easy incall navigation for your supervisors.

Tightly integrated with major
CRM and BI platforms
Click-to-call, instant customer details popping, call list import and automatic call outcome logging to your CRM. Customizable to your specific call center needs. Increase agent productivity by eliminating most of the repetitive, manual work. Gain a competitive advantage by combining our telephony power with your CRM system.

