Messaging Apps for Contact Centers

Messaging apps are communication tools that allow users to send instant messages, images, videos, and other media to individuals or groups over the internet. Popular examples include WhatsApp, Telegram, Viber, and Facebook Messenger. These apps have become a primary way people connect with friends, family, and businesses worldwide.

Voiso seamlessly integrates with the world’s leading messaging apps, allowing you to manage all customer conversations within a single, unified omnichannel workspace. This means your agents can respond to messages from WhatsApp, Telegram, Viber, and more, alongside other channels like email and live chat, all within the same intuitive platform.

Messaging apps offer numerous benefits for businesses looking to enhance their customer service:

• Meet customers where they are: Engage with customers on their preferred channels.
• Increased convenience: Offer quick and easy communication for customers.
• Improved efficiency: Streamline workflows and automate responses for faster service.
• Enhanced customer experience: Provide personalized support and build stronger relationships.
• Global reach: Connect with customers worldwide on the apps they use most.
• Valuable insights: Track key metrics and gain a deeper understanding of customer behavior.With Voiso, you can unlock the full potential of messaging apps to elevate your customer service and drive business growth.

Yes. Voiso’s Messaging Apps support sending rich media such as images, videos, documents, and location sharing. This functionality is particularly useful for customer support, where agents can send instructional videos, product images, or detailed documents directly through messaging platforms like WhatsApp and Telegram.

Yes. Voiso provides real-time analytics and performance tracking for all messages sent through its Messaging Apps platform. This allows supervisors to monitor response times, message delivery, and customer satisfaction across different messaging channels like WhatsApp and Facebook Messenger.

Voiso Web Chat integrates directly with CRM platforms such as Salesforce, HubSpot, and Zoho. This integration allows chat interactions to be automatically logged in the CRM, where customer details, chat history, and contextual data are synchronized. This ensures that agents have complete visibility of the customer journey, enabling them to deliver personalized service.

Voiso’s Messaging Apps improve agent productivity by providing a unified inbox for all messaging platforms, reducing the need for agents to switch between apps. Additionally, features like template responses and automated workflows ensure faster response times and improved customer service.

An omnichannel messaging platform enables businesses to interact with customers across multiple messaging channels—such as WhatsApp, SMS, live chat, and social media—from a unified interface. It ensures a consistent experience, allowing businesses to track conversations, maintain context, and provide personalized responses regardless of the channel the customer uses. This approach streamlines communication and enhances engagement throughout the customer journey.

OTT messaging apps are internet-based platforms that allow users to send messages, images, videos, and other media without relying on traditional mobile network SMS services. Instead, they operate over Wi-Fi or cellular data, providing a more cost-effective and feature-rich alternative. Examples include WhatsApp, Telegram, Viber, and Facebook Messenger.

Yes, Voiso supports popular OTT messaging apps like WhatsApp, Telegram, and Viber, allowing businesses to manage these channels seamlessly within its omnichannel workspace.