Messaging Apps

Connect with customers via popular messaging apps

Connect with your customers on their favorite channels. Manage all conversations seamlessly within Voiso's unified Omnichannel workspace

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More than just messaging

World-leading apps
Connect with your customers on popular messaging apps like WhatsApp, Telegram, and Viber.
Personalized templates
Create message templates for consistent communication and faster response times.
Interactive chatbots
Leverage chatbots to automate conversations and enhance customer support.
Smart chat transfers
Seamlessly hand over chats to other agents or queues while communicating under one brand.
Custom SLA timers
Utilize built-in response and resolution timers to prompt agents to stay on schedule.
All chats logged
Easily store and search through chat transcripts in a Call Detail Records (CDR) database.

Transform customer and agent experiences

Use Messaging Apps in Omnichannel

Voiso empowers your agents to manage all customer conversations within a single, unified workspace.

No more switching between different platforms or losing track of conversations. Agents can seamlessly transition between messaging apps, phone, web chat, and SMS, all within the same intuitive interface.

This streamlined approach maximizes agent efficiency, reduces response times, and ensures no customer message is missed.

Boost efficiency with templates

Streamline your communication and ensure brand consistency with Voiso’s message templates.

Create pre-approved templates for promotions, FAQs, and more. Many popular messaging apps require pre-approval for outbound messages to new contacts, and Voiso makes it easy to manage this process.

Agents can quickly access and personalize these templates, saving time and ensuring accurate, on-brand messaging across all your interactions.

Enhance CX with interactive chatbots

Design personalized responses to automatically greet customers, answer frequently asked questions, and guide them towards the information they need.

Free up your human agents to focus on more complex issues while providing instant support and 24/7 availability.

Meet your customers where they are

Omnichannel
Enhance agent productivity across multiple channels including phone, SMS, web chat and the world’s most popular messaging apps — all in a single interface.
omnichannel
Voice
Leverage a dynamic softphone, automate outbound dialing and enhance inbound efficiency with Voiso’s cloud-based voice solution.
SMS
Boost outreach, reduce response times, and enhance agent productivity with powerful SMS capabilities built into Voiso’s softphone.
Web Chat
Empower visitors with instant support through a website chat widget, seamlessly managed and tracked by your agents.

Check out Voiso's other features

Flow Builder

Orchestrate and automate your workflows with ease by using just one visual tool.

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Integrate with your trusted business tools

Quickly connect with Voiso in just a few clicks
ai speech analytics features

Get started in less than 24 hours

Let's chat about a solution that works for you

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FAQs on Voiso's Messaging Apps

What are Messaging Apps?

Messaging apps are communication tools that allow users to send instant messages, images, videos, and other media to individuals or groups over the internet. Popular examples include WhatsApp, Telegram, Viber, and Facebook Messenger. These apps have become a primary way people connect with friends, family, and businesses worldwide.

How do Messaing Apps work?

Voiso seamlessly integrates with the world’s leading messaging apps, allowing you to manage all customer conversations within a single, unified omnichannel workspace. This means your agents can respond to messages from WhatsApp, Telegram, Viber, and more, alongside other channels like email and live chat, all within the same intuitive platform.

What are the benefits of Messaging Apps?

Messaging apps offer numerous benefits for businesses looking to enhance their customer service:

  • Meet customers where they are: Engage with customers on their preferred channels.
  • Increased convenience: Offer quick and easy communication for customers.
  • Improved efficiency: Streamline workflows and automate responses for faster service.
  • Enhanced customer experience: Provide personalized support and build stronger relationships.
  • Global reach: Connect with customers worldwide on the apps they use most.
  • Valuable insights: Track key metrics and gain a deeper understanding of customer behavior.With Voiso, you can unlock the full potential of messaging apps to elevate your customer service and drive business growth.

Can I send rich media through Voiso’s Messaging Apps?

Yes. Voiso’s Messaging Apps support sending rich media such as images, videos, documents, and location sharing. This functionality is particularly useful for customer support, where agents can send instructional videos, product images, or detailed documents directly through messaging platforms like WhatsApp and Telegram.

Can I track message performance across different platforms in Voiso?

Yes. Voiso provides real-time analytics and performance tracking for all messages sent through its Messaging Apps platform. This allows supervisors to monitor response times, message delivery, and customer satisfaction across different messaging channels like WhatsApp and Facebook Messenger.

Does Voiso Web Chat integrate with my CRM system?

Voiso Web Chat integrates directly with CRM platforms such as Salesforce, HubSpot, and Zoho. This integration allows chat interactions to be automatically logged in the CRM, where customer details, chat history, and contextual data are synchronized. This ensures that agents have complete visibility of the customer journey, enabling them to deliver personalized service.

How do Voiso’s Messaging Apps improve agent productivity?

Voiso’s Messaging Apps improve agent productivity by providing a unified inbox for all messaging platforms, reducing the need for agents to switch between apps. Additionally, features like template responses and automated workflows ensure faster response times and improved customer service.