At Voiso, we believe that tailored solutions designed specifically for fintech can bridge this gap. That’s why we’re proud to introduce ‘Voiso for Fintech’, an offering specifically designed for the Fintech industry. From empowering global outreach to ensuring compliance and data security, our solutions are built to help fintech businesses thrive in a highly competitive industry.
Key Takeaways
- Fintech-Specific Needs: Fintech companies require fast, compliant, and globally-connected customer support, which general contact center solutions often fail to provide.
- AI-Driven Analytics: Voiso’s AI Speech Analytics provides real-time insights, compliance monitoring, and identifies recurring pain points, improving customer satisfaction and reducing training time.
- Global Connectivity: Local numbers in 120+ countries and low-latency VoIP calls enhance trust and enable seamless international communication.
- Efficiency with AI Predictive Dialer: Increases agent productivity by 400%, reduces call abandonment by 73%, and allows agents to focus on high-value interactions, boosting conversion rates.
- Omnichannel Support: Integration of 8+ communication channels into a single interface ensures consistent, personalized communication, reducing friction and improving CX and agent experience.
- Security and Compliance: ISO 27001-certified infrastructure, encrypted recordings, multi-factor authentication, and real-time AI monitoring safeguard data and regulatory compliance.
- Proven Results: Implementations have achieved up to 25% operational cost reductions and 20% improvements in first contact resolution for fintech clients.
- Future-Proofing: Tailored solutions enable fintech businesses to scale globally, maintain trust, and drive sustainable growth while adapting to industry evolution.
Why Fintech Needs Tailored Contact Center Solutions
Fintech companies operate in a high-stakes, fast-paced environment. Customers demand instant support on their preferred channels, compliance standards are non-negotiable, and global reach is essential to building trust. However, many fintech businesses rely on one-size-fits-all contact center solutions that fail to address their unique challenges.
Voiso’s fintech-focused approach goes beyond conventional solutions. It offers advanced tools specifically designed to meet the demands of this industry at no additional cost.
Tailored Contact Center Solutions for Fintech Leaders
AI-Driven Analytics for Smarter Decisions
Voiso’s AI Speech Analytics, available in 10+ languages, transcribes a 5-minute call in just 15 seconds with 95% accuracy. But it’s more than just transcription: It enhances customer satisfaction by addressing concerns in real-time, ensures compliance by flagging sensitive keywords, and cuts agent training time by identifying recurring pain points.
These analytics provide actionable insights, enabling fintech businesses to stay ahead in a competitive market.
Enhanced Global Connectivity
Global trust begins with seamless communication. Voiso’s connectivity tools include Local Numbers in 120+ Countries: Calls from local area codes are four times more likely to be answered, fostering trust and credibility in global markets. Low-Latency VoIP Calls: Real-time communication is critical for trading updates or client onboarding. Voiso’s infrastructure ensures crystal-clear calls, no matter where your clients are.
Efficiency with AI Predictive Dialer
Efficiency drives growth, especially in fintech sales. Voiso’s AI Predictive Dialer Increases agent productivity by 400%, reduces call abandonment rates by 73%, and enables agents to focus on high-value conversations, boosting conversion rates.
Omnichannel Support for Modern Clients
Today, customers expect to connect with businesses on their terms and in the platform of their choosing. Voiso’s omnichannel solution combines 8+ communication channels (WhatsApp, Telegram, Viber, SMS, and more) into a single interface, ensuring maximum coverage. The solution offers fintech-specific pre-approved message templates for margin calls, trade alerts, and KYC verification.
Being present on as many channels as possible and fully integrated with your CRM environment offers consistent, personalized communication across all platforms, reducing friction and enhancing the customer and agent experience.
Security and Compliance at the Core
With data breaches costing businesses $4.45 million on average, security isn’t optional—it’s critical. Voiso delivers: ISO 27001-certified infrastructure. Multi-factor authentication and encrypted call recordings. Real-time compliance monitoring with AI-driven tools.
“Voiso’s integration with our CRM and other existing tools, saves both time and money. It reduces the need to purchase additional third-party applications, further bringing down costs.” – Taurex
The Results Speak for Themselves
- A 25% reduction in operational costs for BDSwiss.
- A 20% increase in first contact resolution for top fintech companies.
Future-Proof Your Communication Strategy
The fintech industry is evolving rapidly, and staying competitive requires investing in tools that drive efficiency, enhance customer satisfaction, and ensure compliance. Voiso’s tailored solutions empower fintech leaders to focus on what matters most: building trust, scaling globally and achieving sustainable growth.
Ready to transform your communication strategy? Explore Voiso for Fintech.
