Contact Sales
Software Comparison

Dialpad vs Voiso

Voiso delivers powerful dialing tools, omnichannel support, and AI speech analytics built for high-volume sales and support teams. Here's how we compare.

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Trusted by over 60,000 businesses, from fast-growing startups to enterprise companies.
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Overview
Voiso & Dialpad, side by side
A transparent look at where each platform delivers and where they don't. Based on publicly available plans starting at $24/user/month (Voiso) and $27/user/month (Dialpad).
Voiso Dialpad
Omnichannel support (voice, email, chat) Blue Check Blue Check
AI-powered speech analytics (post-call) Blue Check Blue Check
Predictive dialers Voiso exclusive Blue Check —
Call recording Blue Check Blue Check
Video conferencing — Blue Check
CRM integrations Voiso exclusive Blue Check Fewer options
Custom IVR menus Blue Check Blue Check
Local & international numbers Blue Check Blue Check
Voicemail transcription Blue Check Blue Check
Real-time call monitoring Blue Check Blue Check
Pricing transparency Voiso exclusive Blue Check —
Personalized onboarding Voiso exclusive Blue Check Self-service
Third-party messaging (Slack, Teams) Blue Check Blue Check
Data protection features supporting GDPR efforts Blue Check Blue Check
Custom integration tools (API, Webhooks) Voiso exclusive Blue Check —
Call analytics & reporting Voiso exclusive Blue Check Basic
Starting price (per user/month) $24 per user/month $27 per user/month
Based on publicly available pricing and feature lists. Features may vary by plan tier.

More features, fewer compromises. see what sets voiso apart.

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What clients say
"Since implementing Voiso, I've seen a lot of improvement in the call quality for our customer support team. What makes Voiso different is we can easily register new phone numbers in days, not months."
Wendy Anoir,
Chief Product Officer
80%
Reduction in call abandonment (50% → 10%)
5×
Higher answer rates with local caller ID
50%+
Reduction in monthly call costs
3 yrs
Trusted partner across 6 SE Asian markets
A closer look

Where the differences
really matter

Drill into three key areas that buyers consistently compare.
Voiso advantage

Personalized, hands-on support for customer-obsessed Teams

Voiso delivers tailored onboarding sessions and responsive live support across voice and chat. Dialpad takes a more tech-driven, self-service approach, which can be great for independent users, but less accommodating for teams that want high-touch guidance.
Recommended
  • Blue Check Personalized, hands-on onboarding sessions
  • Blue Check 24/7 live support via phone & web chat (plan-dependent)
  • Blue Check Live demos and detailed training documentation
  • Red X Self-service portal and knowledge base
  • Red X AI-powered troubleshooting tools
  • Red X Community forums for peer support
Voiso advantage

More CRMs, more channels, more custom workflow options

Both platforms integrate with popular CRMs and messaging tools, but Voiso offers a wide range of integrations (including flexible custom integration tooling).
Recommended
  • Blue Check CRMs: Salesforce, HubSpot, Zoho, Pipedrive, Bitrix24
  • Blue Check Channels: WhatsApp, Messenger, Telegram, Instagram DM
  • Blue Check Custom: API, Webhooks, Chrome extension, Amazon S3/SQS
  • Red X CRMs: Salesforce, HubSpot, Zoho CRM
  • Red X Channels: Slack, Microsoft Teams
  • Red X Custom: API, Webhooks, Google Workspace, Microsoft 365
Voiso advantage

Both platforms take security seriously, BUT EXCEL IN different AREAS

Voiso includes features that support GDPR and PCI DSS compliance efforts, such as data encryption, recording controls, and security log streaming. Dialpad adds HIPAA compliance and AI-powered security features. The best choice depends on your regulatory requirements.
Recommended
  • Blue Check Features supporting GDPR compliance efforts
  • Blue Check Data encryption and access controls
  • Blue Check Call Detail Records to Support Audit Processes
  • Red X Supports GDPR and HIPAA compliance Requirements
  • Red X Real-time call transcription with secure handling
  • Red X Secure access controls and encryption
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Make the switch

Migrating from Dialpad? We've got you.

Switching CCaaS providers sounds painful. We’ve made it structured and supported, with dedicated migration guidance and a team experienced in contact center transitions.

 

01
Talk to Sales

Tell us about your team, call volumes, and what you need from a CCaaS platform.

 

02
Migration planning

We’ll map your current setup, integrations, and workflows to Voiso’s platform and create a transition plan.

 

03
Onboarding & training

On Custom plans, our team assists with number porting and IVR recreation.

 

04
Go live

Your team is up and running on Voiso once configuration and testing are completed.

 

05
Ongoing support

Support is available 24/7, with live chat and response times based on your selected support plan.

 

FAQ

Frequently asked questions

Which platform is easier to set up for a small or mid-size team?

Voiso’s streamlined onboarding and hands-on support make it straightforward for small to mid-sized businesses, while Dialpad’s self-service approach may require more technical familiarity.

 

How do the pricing models differ between Voiso and Dialpad?

Voiso’s pricing is transparent with scalable plans starting at $24/user/month (Start-up), $52/user/month (Pro), and custom enterprise pricing. Dialpad starts at $27/user/month ($15 with annual billing) for Standard and $35/user/month ($25 annually) for Pro, but some advanced features are locked behind higher-tier subscriptions.

 

Which one offers more robust call center and dialer features?

Voiso offers advanced call center tools like predictive dialers, AI-based answering machine detection (AMD), local caller IDs, and AI speech analytics. Dialpad focuses more on unified communication but doesn’t offer the same depth in outbound dialer functionality.

 

How do they compare in terms of scalability for growing teams?

Both platforms are scalable, but Voiso’s configurable routing, dialer tools, and flexible pricing plans make it well-suited for businesses planning for growth.

 

Is Voiso better than Dialpad?

It depends on your needs. Voiso is suited for businesses with high call volumes and a focus on advanced call center tools, predictive dialing, and post-call AI analytics. Dialpad excels for teams prioritizing unified communications, video conferencing, and collaboration tools.

 

How do I decide which one is best for my business needs?

Consider your primary requirements: if you need predictive dialing, outbound optimization, configurable routing, and AI-powered post-call insights, Voiso may be the better fit. If your focus is unified communication and video collaboration, Dialpad may align more closely with your goals.