Contact Sales
Software Comparison

8x8 vs Voiso

Voiso delivers AI-powered outbound dialing, omnichannel engagement, and post-call analytics purpose-built for contact centers. Here’s how we compare to 8x8’s unified communications platform.

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Trusted by over 60,000 businesses, from fast-growing startups to enterprise companies.
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Overview
Voiso & 8x8, side by side
A transparent look at where each platform delivers and where they don’t. Based on publicly available plans starting at $24/user/month (Voiso, annual) and $24/user/month (8x8 X2, annual).
Voiso 8x8
Omnichannel support (voice, email, chat) Blue Check Blue Check
AI-powered speech analytics (post-call) Blue Check —
Predictive dialers Voiso exclusive Blue Check —
Sentiment Analysis Voiso exclusive Blue Check —
Call recording Blue Check Blue Check
Video conferencing & team messaging — Blue Check
CRM integrations Voiso exclusive Blue Check Blue Check
Custom IVR menus Blue Check Blue Check
Local & international numbers Blue Check Blue Check
Real-time call monitoring Blue Check Blue Check
Third-party app marketplace — Blue Check
Pricing transparency Voiso exclusive Blue Check —
Personalized onboarding Voiso exclusive Blue Check Limited
Pay-as-you-go pricing Voiso exclusive Blue Check —
Custom integration tools (API, Webhooks) Voiso exclusive Blue Check Blue Check
Call analytics & reporting Voiso exclusive Blue Check Add-on dependent
Data protection features supporting GDPR efforts Blue Check Blue Check
Starting price (per user/month) $24 per user/month $24 per user/month
Based on publicly available pricing and feature lists. Features may vary by plan tier.

More features, fewer compromises. see what sets voiso apart.

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What clients say
"Since implementing Voiso, I've seen a lot of improvement in the call quality for our customer support team. What makes Voiso different is we can easily register new phone numbers in days, not months."
Wendy Anoir,
Chief Product Officer
80%
Reduction in call abandonment (50% → 10%)
5×
Higher answer rates with local caller ID
50%+
Reduction in monthly call costs
3 yrs
Trusted partner across 6 SE Asian markets
A closer look

Where the differences
really matter

Drill into three key areas that buyers consistently compare.
Voiso advantage

Personalized, hands-on support vs. self-service documentation

Voiso provides tailored onboarding sessions, responsive live support across voice and chat, and a dedicated point of contact. 8x8 offers dependable support via phone, chat, and email during business hours, along with a comprehensive knowledge base. However, 8x8’s onboarding tends to be less personalized, and after-hours live assistance is limited compared to Voiso.
Recommended
  • Blue Check Personalized, hands-on onboarding sessions
  • Blue Check 24/7 live support via phone & web chat (plan-dependent)
  • Blue Check Live demos and detailed training documentation
  • Red X Phone, chat, and email support primarily during business hours
  • Red X Comprehensive knowledge base with self-service resources
  • Red X Less personalized onboarding and limited after-hours live support
Voiso advantage

Broader social messaging channels, flexible custom tooling

Both platforms integrate with popular CRMs and business tools. Voiso offers wider social messaging channel support and flexible custom integration options via API and Webhooks. 8x8 counters with its app marketplace featuring third-party integrations and strong connectivity with collaboration tools like Microsoft Teams and Google Workspace.
Recommended
  • Blue Check CRMs: Salesforce, HubSpot, Zoho, Pipedrive, Bitrix24
  • Blue Check Channels: WhatsApp, Messenger, Telegram, Instagram DM
  • Blue Check Custom: API, Webhooks, Chrome extension, Amazon S3/SQS
  • Red X CRMs: Salesforce, Microsoft Dynamics 365, Zoho CRM
  • Red X Collaboration: Microsoft Teams, Slack, Google Workspace
  • Red X Marketplace: Third-party integrations via app gallery
Balanced comparison

Both platforms take security seriously, but serve different compliance needs

Voiso includes features that support GDPR and PCI DSS compliance efforts, with data encryption, recording controls, and security log streaming. 8x8 adds HIPAA compliance options, continuous fraud detection, and enterprise-grade secure storage. The best choice depends on your regulatory requirements.
Recommended
  • Blue Check Features supporting GDPR compliance efforts
  • Blue Check Data encryption and access controls
  • Blue Check Call Detail Records to Support Audit Processes
  • Blue Check HIPAA, GDPR, and enterprise-grade encryption options
  • Blue Check Continuous fraud detection and secure data storage
  • Blue Check Certifications suited for regulated industries
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Make the switch

Migrating from 8x8? We've got you.

Switching CCaaS providers sounds painful. We’ve made it structured and supported, with dedicated migration guidance and a team experienced in contact center transitions.

01
Talk to Sales

Tell us about your team, call volumes, and what you need from a CCaaS platform.

02
Migration planning

We’ll map your current setup, integrations, and workflows to Voiso’s platform and create a transition plan.

03
Onboarding & training

On Custom plans, our team assists with number porting and IVR recreation.

04
Go live

Your team is up and running on Voiso once configuration and testing are completed.

05
Ongoing support

Support is available 24/7, with live chat and response times based on your selected support plan.

FAQ

Frequently asked questions

Which platform is easier to set up for a small or mid-size team?

Voiso offers personalized onboarding with a dedicated implementation engineer, making setup fast and tailored for contact center teams. Most teams go live within 24 hours. 8×8 provides self-service setup tools and a knowledge base that work well for general unified communications, but the onboarding experience is less hands-on for contact-center-specific configurations.

How do the pricing models differ between Voiso and 8x8?

Voiso’s pricing is transparent with scalable plans starting at $24/user/month (Core, annual) and $52/user/month (Pro, annual), plus custom enterprise pricing. All plans are billed monthly and can be canceled anytime. 8×8 offers tiered plans starting at $24/user/month (X2) and $44/user/month (X4), billed annually, with broader unified communications features. However, 8×8 lacks some of Voiso’s contact-center-specific tools like predictive dialers and AI speech analytics at any tier.

Which one offers more robust call center and dialer features?

Voiso offers advanced outbound tools like predictive dialers, AI-based answering machine detection (AMD), local caller IDs in 120+ countries, sentiment analysis, and AI speech analytics, all included in standard plans. 8×8 focuses on unified communications with voice, video, and messaging. While it includes IVR and call routing, native predictive dialing, AMD, and post-call AI analytics are absent from its feature set.

How do they compare in terms of scalability for growing teams?

Voiso’s flexible month-to-month billing, configurable routing, and pay-as-you-go options make it well suited for fast-growing businesses with high call volumes. 8×8 is designed for organizations needing unified communications across multiple departments, with features like video conferencing and team messaging that extend beyond the contact center. Both scale effectively, but for different growth profiles.

Is Voiso better than 8x8?

It depends on your priorities. Voiso is built specifically for contact centers, with a focus on outbound campaigns, predictive dialing, AI-powered post-call analytics, and cost-effective pricing for high-volume teams. 8×8 is a broader unified communications platform that excels when you need voice, video, messaging, and workforce tools in a single system. If your primary use case is contact center performance and AI-driven insights, Voiso is the stronger fit.

How do I decide which one is best for my business needs?

Choose Voiso if your team relies on outbound calling, needs AI-powered analytics to improve agent performance, and values transparent, flexible pricing. Choose 8×8 if your business needs a unified platform combining voice, video, messaging, and contact center functionality across departments. For teams where contact center performance is the top priority, Voiso provides specialized tools designed for maximum impact.