Voiso delivers predictive dialing, AI-powered analytics, and true omnichannel engagement purpose-built for contact centers. Here's how we compare to Aircall's cloud phone system.
Trusted by over 60,000 businesses, from fast-growing startups to enterprise companies.
Overview
Voiso & Aircall, side by side
A transparent look at where each platform delivers and where they don't. Based on publicly available plans starting at $24/user/month (Voiso) and $30/license/month (Aircall Essentials, billed annually).
Voiso
Aircall
Omnichannel support (voice, email, chat)
Limited (voice-focused; email and chat not native)
AI-powered speech analytics (post-call)
— (add-on AI Assist available at extra cost)
Predictive dialers Voiso exclusive
— (power dialer only, on Professional plan)
Call recording
Sentiment Analysis Voiso exclusive
—
Video conferencing & team messaging
—
Limited (max 5 participants)
CRM integrations Voiso exclusive
Fewer advanced options
Custom IVR menus
Local & international numbers
Limited (additional numbers cost $6/mo each)
Real-time call monitoring
Third-party app marketplace
—
Pricing transparency Voiso exclusive
— (add-on costs can significantly increase total spend)
Personalized onboarding Voiso exclusive
Limited (requires 15+ licenses for dedicated onboarding)
"Since implementing Voiso, I've seen a lot of improvement in the call quality for our customer support team. What makes Voiso different is we can easily register new phone numbers in days, not months."
Wendy Anoir, Chief Product Officer
80%
Reduction in call abandonment (50% → 10%)
5×
Higher answer rates with local caller ID
50%+
Reduction in monthly call costs
3 yrs
Trusted partner across 6 SE Asian markets
A closer look
Where the differences really matter
Drill into three key areas that buyers consistently compare.
Voiso advantage
Personalized, hands-on support vs. accessibility-focused self-service
Voiso provides tailored onboarding sessions, responsive live support across voice and chat, and a dedicated point of contact on all plans. Aircall offers phone, email, and live chat support with a helpful knowledge base and onboarding webinars, but dedicated account managers and personalized onboarding sessions require a minimum of 15 Professional or Custom licenses. Smaller teams may find Aircall's support harder to access at the level they need.
Recommended
Personalized, hands-on onboarding sessions
24/7 live support via phone & web chat (plan-dependent)
Live demos and detailed training documentation
Phone, email, and chat support with knowledge base access
Group onboarding sessions and product webinars
Dedicated onboarding requires 15+ licenses
Voiso advantage
Deeper omnichannel reach and flexible custom integration tooling
Both platforms integrate with popular CRMs and business tools. Voiso offers broader social messaging channel support (including WhatsApp, Telegram, and Instagram DM) plus flexible custom integration options via API and Webhooks. Aircall features a marketplace of 100+ third-party integrations and strong connectivity with helpdesk tools like Zendesk and Intercom, but lacks native support for social messaging channels.
CRMs: Salesforce (Professional plan only), HubSpot, Pipedrive
Helpdesk: Zendesk, Intercom, Freshdesk
Marketplace: 100+ third-party integrations via app gallery
Balanced comparison
Both platforms take data protection seriously, with different compliance strengths
Voiso includes features that support GDPR and PCI DSS compliance efforts, such as data encryption, recording controls, and security log streaming, with more detailed data handling and customizable storage options. Aircall offers GDPR compliance, encrypted communications, and SOC 2 Type II certification, with data hosted in secure AWS infrastructure. The best choice depends on your specific regulatory requirements and data residency needs.
Recommended
Features supporting GDPR compliance efforts
Data encryption and access controls
Call Detail Records to Support Audit Processes
GDPR compliance and SOC 2 Type II certification
Encrypted voice and data communications
AWS-hosted infrastructure with data processing controls
No credit card required · Free for 14 days · Cancel anytime
Make the switch
Migrating from Aircall? We've got you.
Switching CCaaS providers sounds painful. We’ve made it structured and supported, with dedicated migration guidance and a team experienced in contact center transitions.
01
Talk to Sales
Tell us about your team, call volumes, and what you need from a CCaaS platform.
02
Migration planning
We’ll map your current setup, integrations, and workflows to Voiso’s platform and create a transition plan.
03
Onboarding & training
On Custom plans, our team assists with number porting and IVR recreation.
04
Go live
Your team is up and running on Voiso once configuration and testing are completed.
05
Ongoing support
Support is available 24/7, with live chat and response times based on your selected support plan.
Compare Voiso to Other Contact Center Platforms
See How Voiso Stacks Up
Compare Voiso with top CCaaS providers across key areas like predictive dialing, automation, integrations, and analytics. Understand where each platform excels and where trade-offs exist.
Which platform is easier to set up for a small or mid-size team?
Both platforms are designed for relatively quick setup. Aircall is known for its simple, intuitive interface and fast deployment, making it a popular choice for small teams that need to get started quickly. Voiso also offers rapid deployment (often within 24 hours) with the added benefit of personalized onboarding and hands-on configuration support, making it a strong fit for mid-size teams with more complex routing and workflow requirements.
How do the pricing models differ between Voiso and Aircall?
Voiso’s pricing is transparent with scalable plans starting at $24/user/month (Core) and $52/user/month (Pro), plus custom enterprise pricing. Features like predictive dialing, AI speech analytics, and omnichannel support are included in the Pro plan at no extra cost. Aircall’s plans start at $30/license/month (Essentials, billed annually) and $50/license/month (Professional). However, many capabilities (including AI-powered call summaries ($9/license/mo), advanced analytics ($15/license/mo), and additional phone numbers ($6/number/mo)) are only available as paid add-ons, which can increase the effective cost significantly.
Which one offers more robust call center and dialer features?
Voiso offers advanced outbound tools like predictive and progressive dialers, AI-based answering machine detection (AMD), local caller IDs in 120+ countries, sentiment analysis, and AI speech analytics, all included in standard plans. Aircall provides a power dialer on its Professional plan but does not offer predictive dialing, AMD, or the same depth of native AI-powered post-call analytics without purchasing add-ons.
How do they compare in terms of scalability for growing teams?
Both platforms are scalable, but they serve different growth profiles. Voiso’s flexible month-to-month billing, configurable routing, and pay-as-you-go options make it well-suited for fast-growing businesses with high call volumes. Aircall requires a minimum of 3 licenses on its base plans and 25 licenses for its Custom plan, and uses a per-license pricing model that can become expensive as teams scale, especially once add-on costs are factored in.
Is Voiso better than Aircall?
It depends on your needs. Voiso is built specifically for contact centers, with a focus on outbound campaigns, predictive dialing, AI-powered post-call analytics, and cost-effective pricing for high-volume teams. Aircall is a cloud phone system that excels in ease of use and quick setup for smaller teams, with solid CRM and helpdesk integrations. However, Aircall’s per-license add-on model and lack of native predictive dialing, sentiment analysis, and advanced speech analytics may limit teams that need deeper contact center functionality.
How do I decide which one is best for my business needs?
Consider your primary requirements: if you need predictive dialing, outbound optimization, global number coverage, and cost-effective AI-powered insights for a dedicated contact center, Voiso is likely the better fit. If your focus is on a simple, quick-to-deploy phone system for a smaller team with standard CRM integrations and basic call management, Aircall may align more closely with your goals. Many buyers also compare total cost of ownership, since Aircall’s add-on pricing for AI, analytics, and additional numbers can increase costs significantly beyond the listed per-license rate.