It’s a go-to for small and mid-size businesses that want to get up and running quickly without dealing with complicated hardware or huge bills. With features like virtual receptionist, call forwarding, voicemail-to-email, and basic team collaboration tools, Ooma covers the essentials; and for a lot of companies, that’s enough to get started.
Why Switch From Ooma?
As your business grows or your needs get more complex, you might start to feel Ooma’s limits. While it’s great for the basics, it can fall short when it comes to deeper integrations, advanced features, or responsive support.
If you’ve hit a wall with what Ooma can do, or you’re just wondering if there’s something better suited for your team, it’s worth looking around. There are plenty of modern alternatives that offer more flexibility, better scalability, and tools that actually grow with your business. Let’s take a look at our top 14.
Top Alternatives To Ooma
| Provider | Key features | Pricing | Pros | Cons |
| 1. Voiso | Omnichannel communication, intuitive workflow builder, AI-predictive dialer, speech analytics, real-time dashboards. | Starts at $49/user/month. | Cost-effective, strong outbound tools, powerful analytics, AI-driven insights. | Limited workforce management tools. |
| 2. Five9 | AI-driven automation, predictive dialing, and omnichannel contact center solutions. | Starts at $119/user/month with a 36-month contract. | Powerful call center tools, seamless CRM integrations, excellent scalability for growing teams. | Steep learning curve, premium features can be expensive, limited flexibility for small businesses. |
| 3. Cisco Webex | Comprehensive video conferencing, team collaboration tools, and enterprise-grade security. | Starts with a free basic plan, then from $144/user/year ($12/user/month). | High-quality video and audio, advanced security features, third-party app integration, customizable meeting experiences. | Higher pricing compared to alternatives, steep learning curve, performance issues on low-bandwidth networks. |
| 4. CallHippo | Virtual phone numbers, team collaboration tools, and call analytics. | Starts at $18/user/month. | Affordable pricing, easy setup, supports global communication. | Limited advanced features, basic reporting tools, occasional call quality issues. |
| 5. Nice CXone | ACD, advanced IVR, speech analytics and automated sales dialer. | Starts at $71/month. | Wide range of advanced features for enterprises, reliable SLA-driven support tiers. | More expensive than other providers, and some call quality issues. |
| 6. Aircall | Cloud-based VoIP, user-friendly interface, and team collaboration features. | Starts at $30/user/month. | User-friendly, quick setup, strong integration options . | Limited scalability, higher cost per user. |
| 7. 3CX | Advanced VoIP capabilities, flexible deployment options, and unified communication tools. | Check website for custom pricing calculator. | Cost-effective, user-friendly, global reach, comprehensive features. | Limited advanced features, steep learning curve. |
| 8. Avaya | Robust communication suite, reliable VoIP, and collaboration tools. | Starts at $20/user/month. | Strong for enterprise-level communication, solid reliability. | Higher learning curve, expensive for SMBs. |
| 9. Ringover | Cloud-based telephony, call monitoring, and CRM integrations. | Starts at $21/user/month. | User-friendly interface, strong analytics tools, seamless setup. | Limited customization options, higher costs for advanced features, fewer integrations than competitors. |
| 10. Talkdesk | AI-powered automation, seamless integrations, and omnichannel capabilities. | Starts at $85/user/month. | User-friendly interface, seamless CRM integrations, scalability to accommodate growing businesses. | Pricing can be steep, support quality varies depending on the service tier. |
| 11. Freshdesk | Omnichannel ticketing, AI-powered automation, and self-service customer portals. | Starts at $15/user/month. | Easy to use, integrates with popular tools, scalable for businesses of all sizes. | Limited advanced analytics, higher-tier plans can be costly, less suited for complex workflows. |
| 12. 8×8 | Cloud-based calling, video conferencing, team messaging, analytics. | Starts at $24/user/month. | Strong security features, global phone numbers. | Interface may feel outdated compared to modern competitors. |
| 13. Nextiva | VoIP, call management, CRM integration, video collaboration tools. | Starts at $20/user/month, all the way up to $199 for enterprise packages. | Intuitive interface, all-in-one business communication. | Limited advanced call center analytics. |
| 14. OpenPhone | Call recording, customizable IVR, and extensions. | Starts at $15/user/month. | Intuitive user interface, usability across multiple platforms, including desktop and mobile apps. | Lack of advanced features for sales ops like auto-dialers, lack of extensive API support for integrations. |
1. Voiso
Voiso is a cloud-based, flexible, scalable contact center solution that suits businesses of all shapes and sizes. It’s user-friendly and easy to set up, and caters to both customer service and sales teams alike with productivity-boosting AI features like speech analytics and chatbots, as well as powerful outbound predictive dialers and answering machine detection.
Key features
Voiso is perfect for both sales and customer support teams, helping them enhance productivity and deliver excellent customer service.
For sales teams
Local caller IDs
Local caller IDs build trust and familiarity with prospects, which results in higher answer rates and conversions. Local numbers feel familiar, which increases the likelihood of prospects answering your call, leading to more sales opportunities and higher revenue.
Automation
Voiso automates the time consuming tasks like manual dialing, call logging, and note-taking, enabling agents to focus on more complex and challenging issues.
Real-time dashboard
With customizable real-time dashboards, managers can have instant, actionable insights into KPIs and operational efficiency on an intuitive interface. They can monitor call volumes, answer rates, agent performance, and operational success in real time, and avoid problems before they have a chance to take root.
For support teams
Flow builder
There’s no better tool for a customer service agent than flow builder. It allows agents to design their own custom workflows, such as IVR menus, communication flows, and skills-based routing queues, tailored to their customer’s individual needs.
Speech analytics
AI-driven speech analytics analyze customer tone of voice, sentiment, keywords, and even emotions to give agents valuable information about customer behavior. It improves training and performance by generating call scores and summaries instantly, providing instant feedback into agent performance and customer experience.
Omnichannel toolkit
Omnichannel communication centralizes customer interactions across web chat, email, phone, messaging apps, and social media, giving agents full access to customer histories across every touchpoint.
Pros vs cons
| Pros | Cons |
| Highly adaptable to complex workflows, making it the ideal solution for multiple industries. | Major CRM integrations only. |
| Strong international support for businesses operating across numerous regions. | Custom pricing may make it difficult to predict costs. |
| A competitive, budget-friendly pricing structure making it a good choice for businesses of all sizes. | |
| Robust call recording enables support teams to review and analyze all past interactions, leading to better ongoing training and improvement. |
Pricing
| Start-up | Pro | Pro+ |
| Great for any team getting started and requiring quick and easy setup. | For larger teams that need enhanced flexibility and advanced features. | Full automation, integrations, multi-channel and unlimited capacity. |
| $49/user/month. | $79/user/month. | $129/user/month. |
What’s included:
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Everything in Start-up, plus:
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Everything in Professional, plus:
|
Ideal use cases
Voiso caters to businesses of all sizes, but especially those focused on customization and advanced analytics to improve operational efficiency. Enterprises who manage large call centers with global operations would benefit hugely from Voiso’s local caller IDs and omnichannel support, while businesses looking to optimize their agent performance and customer experience would see massive advantages with speech analytics and flow builder.
2. Five9
Another cloud-based contact center platform, Five9 is designed for mid-sized to large enterprises focused on sales, customer service, and support operations, helping them manage inbound and outbound communication across voice, chat, email, SMS, and social channels. Known for its intelligent automation and AI-driven capabilities, Five9 aims to boost agent productivity and improve customer engagement at scale.
Key features
Predictive dialer
Automatically dials large volumes of numbers while skipping busy or unanswered calls, helping outbound teams maximize talk time.
Omnichannel routing
Intelligently routes customer interactions across channels to the best available agent based on skills and context.
AI-powered virtual routing
Uses natural language processing to automate routine inquiries, freeing human agents to focus on complex issues.
CRM integrations
Seamlessly integrates with Salesforce, Zendesk, ServiceNow, and others to sync customer data and streamline workflows.
Pros and cons
| Pros | Cons |
| Strong AI capabilities enhance both customer and agent experiences. | Occasional lag in UI performance for large teams. |
| Deep CRM integrations support personalized, data-driven support. | Some advanced features can only be unlocked through premium packages. |
| Reliable uptime and performance for mission-critical operations. | Higher cost compared to SMB-focused platforms. |
| Powerful automation tools help reduce agent workload and increase efficiency. | Not ideal for very small teams or low call volume operations. |
Pricing
| Plan | Price | Includes |
| Digital (Digital only) | $119/user/month with 36-month contract. | Chat, email, SMS/MMS, social messaging, blended inbound/outbound, agent desktop, geo redundancy, recording, full workflow automation platform, 24/7 support. |
| Core (Voice only) | $119/user/month with 36-month contract. | Voice, blended inbound/outbound, agent desktop, geo redundancy, recording, dialer, full workflow automation platform, 24/7 support. |
| Premium (Digital + Voice) | Contact sales for custom quote. | Everything in Core plus chat, email, Essentials QM. |
| Optimum (Digital + Voice + WEM) | Contact sales for custom quote. | Everything in Core plus Enterprise QM, Enterprise WFM. |
| Ultimate (Digital + Voice + WEM + Analytics) | Contact sales for custom quote. | Everything in Core plus interaction analytics. |
Ideal use cases
Built for large customer support or outbound sales teams that require advanced call routing, automation, and AI capabilities, Five9 is the perfect solution for enterprises. Any large company with high call volumes, complex workflows, or compliance needs (e.g., financial services, healthcare) will benefit most from its powerful infrastructure, as well as those looking to modernize legacy call centers with scalable, cloud-based solutions.
3. Cisco Webex
Cisco Webex is a comprehensive collaboration platform designed for businesses of all sizes, especially mid-to-large enterprises and those with strict security or compliance needs. It offers video conferencing, VoIP calling, messaging, webinars, and contact center solutions under one unified system. Built with enterprise-grade reliability and integrations, Webex helps teams communicate securely and effectively across locations and devices.
Key features
HD video conferencing
Webex supports high-quality video meetings with features like screen sharing, breakout rooms, and real-time transcription.
Team messaging & collaboration
Enables persistent chat, file sharing, and whiteboarding to support ongoing teamwork beyond meetings.
AI-powered meeting assistant
Includes real-time translations, noise cancellation, and meeting highlights using built-in artificial intelligence.
Advanced security & compliance
Offers end-to-end encryption, data loss prevention, and full compliance with HIPAA, GDPR, and other enterprise standards.
Pros and cons
| Pros | Cons |
| Highly secure platform trusted by governments and regulated industries. | Can be more expensive than SMB-focused alternatives. |
| Deep integration with Cisco hardware and enterprise IT systems. | Setup and management can be complex without IT expertise. |
| Reliable performance even in large-scale global deployments. | User interface is less intuitive for first-time or non-technical users. |
| Rich AI features enhance meeting productivity and accessibility. | Some features are overkill for smaller or less technical teams. |
Pricing
Cisco Webex have a variety of plans, from meetings to calling, webinars & events to contact center and CPaaS. Here’s the breakdown for their Meetings plan:
| Plan | Price | Includes |
| Webex Free | Free | Unlimited meetings up to 40 mins and 100 attendees, screen sharing, unlimited whiteboards, local recording, calendar service integration, noise cancellation, unlimited messaging, Vidcast, advanced security, integration of leading apps, basic support. |
| Webex Meet | $144/user/year ($12/month billed annually)
$14.50/user/month |
Everything in Free plus AI assistant, unlimited meetings up to 2 hours and 200 attendees, 10GB AI-powered cloud recording, live polling and Q&A with Slido, closed captions, advanced support. |
| Webex Suite | $270/user/year ($22.50/month billed annually)
$25/user/month |
Everything in Meet plus business phone number, call any telephone number, visual voicemail, move calls between devices, 6-way conference calling, unlimited local and domestic long-distance calling, international long distance billed per minute. |
| Webex Enterprise | Contact sales for a custom quote | Everything in Suite plus 1,000-attendee meeting, local & unlimited cloud meeting recording, FedRAMP authorized security, Webex events with certain plans. |
Ideal use cases
Cisco Webex caters to large enterprises, government agencies, healthcare providers, and financial institutions that need secure, scalable communication and advanced collaboration tools for frequent high-stakes meetings, or that already use Cisco’s networking and security infrastructure. Teams that prioritize compliance, reliability, and enterprise integrations will find Webex particularly valuable.
4. CallHippo
CallHippo’s cloud-based VoIP phone system is tailored for startups, small to mid-sized businesses, and global sales or support teams, enabling organizations to set up virtual phone numbers in over 50 countries. CallHippo can manage calls, automate workflows, and integrate with popular CRMs like HubSpot, Salesforce, and Zoho. It’s quick to set up, affordable, and has a user-friendly interface, helping businesses streamline communication and scale their operations efficiently.
Key features
Global connect
Automatically detects a contact’s local time zone, helping teams schedule calls at optimal times for international outreach.
Power dialer
Accelerates outbound calling by dialing numbers sequentially from a list, reducing manual effort and increasing agent productivity.
Multi-level IVR
Provides customizable call routing menus, ensuring callers are directed to the appropriate department or agent efficiently.
Smart DID routing
Assigns dedicated numbers to specific regions or departments, enhancing call management and tracking.
Pros and cons
| Pros | Cons |
| Simple and fast setup makes it ideal for non-technical users. | Call quality can vary depending on internet and location. |
| Affordable pricing plans that scale with business growth. | Limited SMS functionality compared to specialized platforms. |
| Global number availability supports international expansion. | Occasional bugs and downtime reported by users. |
| Power dialer boosts outbound team productivity. | Customer support responsiveness can be inconsistent. |
Pricing
| Plan | Price | Includes |
| Starter | $18/user/month | Unlimited minutes for landline and mobile, 100 SMS, 1 free phone number, basic report analytics. |
| Professional | $30/user/month | Everything in Starter plus 500 SMS, call recordings, AI reports and analytics. |
| Ultimate | $42/user/month | Everything in Professional plus 1000 SMS, dedicated account manager, custom integrations, SSO. |
| Enterprise (min. 20 users) | Contact sales for a custom quote | Everything in Professional plus unlimited calling to 48 countries, customized add-ons for other countries & SMS, power dialer, speech analytics or CallHippo AI, priority support, custom reports, custom data storage and API usage, developer support, dedicated compliance support. |
Ideal use cases
CallHippo is a scalable and affordable phone system with global reach that startups and small businesses looking would hugely benefit from, in particular sales and support teams that need outbound calling tools and CRM integration. Businesses wanting to establish a multi-country presence quickly without heavy infrastructure will benefit most from its virtual number capabilities.
5. Nice CXone
Nice CXone is one of the leading cloud contact center software solutions, supporting multiple platforms and an even wider range of automation features. It’s a highly capable tool with advanced capabilities, and is the ideal solution for businesses who want to scale their customer support and sales operations.
Key features
AI-powered analytics
Features like sentiment analysis and speech analytics provide deep insights into customer interactions, helping agents improve their performance and customer satisfaction at the same time.
Workforce optimization
Provides scheduling, performance management, and real-time agent monitoring tools to ensure optimal resource allocation while boosting productivity.
Advanced IVR and ACD
Offers customizable interactive voice response (IVR) menus and automatic call distribution (ACD) based on customer data and preferences to reduce wait times and ensure customers reach the right agent or department.
Personalized customer experience
Leverages customer data and AI to give customers tailored experiences based on context-rich insights.
Pros vs cons
| Pros | Cons |
| Seamless communication across multiple channels. | Steep learning curve can be overwhelming for new users, and takes time to master without a dedicated IT team. |
| AI-powered tools like speech and sentiment analysis help improve customer interactions. | Premium pricing compared to other providers which makes it less accessible to smaller businesses. |
| Cloud-based design supports businesses of all sizes, easily scaling to accommodate growth. | Some users report delays in support responsiveness, especially those in lower-tier plans. |
Pricing
| Plan | Price | Includes |
| CXone Mpower Digital Agent | $71/month |
|
| CXone Mpower Voice Agent | $94/month |
|
| CXone Mpower Omnichannel Agent | $110/month |
|
| CXone Mpower Essential Suite | $135/month | Everything in Omnichannel plus:
|
| CXone Mpower Core Suite | $169/month | Everything in Essential Suite, plus:
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| CXone Mpower Complete Suite | $209/month | Everything in Core Suite, plus:
|
| CXone Mpower Ultimate Suite | $249/month |
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Ideal use cases
Nice CXone caters to large enterprises with high call volumes, as well as any company prioritizing customer experience. Nice CXone’s omnichannel support and AI-driven insights make it ideal for teams focused on building loyalty through personalized interactions across multiple channels and platforms.
6. Aircall
Aircall is a cloud-based phone system primarily built for small to medium-sized businesses who want to enhance their communication abilities. Its variety of features and integrations streamline workflows and improve teamwork with VoIP features and collaboration tools.
Key features
Cloud-based flexibility
With just a stable internet connection, users can work from anywhere thanks to Aircall’s cloud-based system.
Extensive integrations
Aircall integrates with over 100 apps and popular tools, like Slack, HubSpot, and Zendesk.
Advanced telephony features
Aircalls provides IVR, call recording, click-to-dial, and SMS/MMS to enhance communication.
Collaboration tools
Users can make use of shared call inboxes, tagging, and call comments to make it easy for teams to connect and work together from anywhere.
Pros and cons
| Pros | Cons |
| Ease of use and scalability make it ideal for companies looking for a straightforward tool to simplify communication. | Aircall’s costs are higher compared to competitors offering similar features. |
| Strong integrations with tools like HubSpot and Salesforce. | Aircall lacks certain advanced call analytics and customization capabilities. |
| Powerful call management features, ideal for small to medium-sized businesses. | The software has limited functionality with less popular third-party tools. |
| Intuitive interface and user-friendliness. | Some users report slow response times, especially during critical issues. |
Pricing
| Plan | Price | Includes |
| Essentials | $30/license | 100+ integrations and API access, unlimited calls in US/CA, essential telephony features like IVR, call recording, and click-to-dial, SMS/MMS, softphone, and unlimited simultaneous outbound calls. |
| Professional | $50/license | Everything in Essentials plus Salesforce integration, mandatory call tagging, advanced analytics and live monitoring, advanced support features like queue call back and smart routing, and advanced sales features like power dialer and voicemail drop. |
| Custom | Call for details | Everything in Professional plus unlimited worldwide calls, custom onboarding, access to API developer support, SLA, and SSO. |
Ideal use cases
Aircall is a great communication solution for small to medium-sized businesses that want to improve their telephony systems. With its extensive integrations and advanced features, it’s ideal for any organization that wants to improve team productivity.
7. 3CX
3CX’s software-based business phone system provides unified communication for companies of all sizes, especially small to mid-sized. It helps them manage voice, video, chat, and contact center needs through a single platform, and can be deployed on-premise or in the cloud, offering flexibility and cost efficiency. 3CX is especially popular among businesses seeking a VoIP-based, scalable, and easy-to-manage PBX solution.
Key features
Unified communication
3CX integrates voice calls, video conferencing, instant messaging, and SMS into a single platform, allowing teams to collaborate seamlessly.
Web-based management console
Admins can configure and manage the entire phone system via an intuitive web interface, reducing IT overhead.
Mobile and desktop apps
Employees can make and receive business calls using 3CX apps on Android, iOS, Windows, and macOS, ensuring connectivity on the go.
Call center features
Includes advanced call queues, reporting, CRM integrations, and whisper/listen/barge functions for efficient support and sales teams.
Pros and cons
| Pros | Cons |
| Easy to install and configure, even for teams without deep IT knowledge. | Some advanced features require more technical setup or third-party tools. |
| Cost-effective with no per-user licensing to reduce communication expenses. | Customer support can be limited unless you’re on a paid support plan. |
| Highly customizable with open SIP support and broad integration options. | Interface and UX may feel dated compared to some newer competitors. |
| Reliable mobile apps that support remote and hybrid workforces. | Reporting tools are basic unless enhanced via integrations. |
Pricing
Pricing plans aren’t readily available on 3CX’s website, but they have a pricing calculator that allows businesses to enter all their details and receive a custom quote.
Ideal use cases
3CX is perfect for SMBs and mid-sized businesses looking for a cost-effective, flexible phone system that supports remote teams and omnichannel communication. It’s especially useful for companies wanting to integrate customer support, sales, and internal communication in one platform, or those with a mix of on-site and remote workers thanks to its cross-device accessibility and powerful VoIP infrastructure.
8. Avaya
Avaya is a cloud-based contact center tool built primarily for remote teams with powerful video conferencing and instant messaging features. It’s an excellent platform for boosting workplace efficiency by integrating seamlessly with some of the most popular tools on the market, making daily operations smoother and more efficient.
Key features
Omnichannel capabilities
High-quality customer interactions across voice and digital channels in one place.
Workforce optimization
Provides powerful scheduling and performance tracking tools, plus agent productivity monitoring to optimize operational efficiency.
Local and toll-free numbers
Global communications with access to a variety of number types.
AI-driven tools
Virtual assistants, speech analytics, and sentiment analysis are all on offer to improve customer satisfaction.
Pros and cons
| Pros | Cons |
| Comprehensive feature set including omnichannel routing, workforce optimization, and AI-driven customer interactions. | Complex setup and maintenance with a steep learning curve and skilled IT resources needed for setup. |
| Scalability designed to grow with your business, handling both small teams and large enterprises with ease. | Higher pricing compared to alternatives. |
| Strong international presence for businesses operating in multiple regions, with local solutions and support. | Less user-friendly interface designed for large enterprises, which makes it overwhelming for smaller teams. |
| Strong reliability with high uptime and service stability, making it dependable for businesses that require uninterrupted operations. | Limited updates on legacy systems which can be a challenge for businesses using older Avaya systems. |
Pricing
| Plan | Price | Includes |
| Core | $20/user/month | Business phone and toll-free numbers, inbound caller ID, unlimited calls within US/CA, business SMS, voicemail transcription, team messaging, document sharing, 24/7 support, business phone numbers in 100+ countries, SSO, unlimited audio conferencing, video meetings up to 100 people, up to 24 hour meeting duration, AI video meeting summaries, transcripts, and highlights, quality-of-service reports, and popular integrations. |
| Advanced | $25/user/month | Everything in Core plus automatic call recording, multi-site admin and management, unlimited internet fax, up to 8 digit extensions, hot desking, advanced call handling, video meeting up to 200 people, real-time analytics, popular CRM integrations, industry-specific integrations, and developer system and custom integrations. |
| Ultra | $35/user/month | Everything in Advanced plus devise status reports and alerts, and unlimited storage. |
Ideal use cases
Avaya caters to large enterprises and businesses with complex communication needs, high call volumes, or those that need advanced customer interaction features. It’s the perfect solution for organizations with omnichannel contact centers, an international presence, or requiring AI-driven customer engagement. Companies in industries like telecommunications, healthcare, and financial services would benefit most from Avaya’s powerful and customizable solutions.
9. Ringover
Ringover is a cloud-based communication platform catering to small to mid-sized businesses, offering VoIP telephony, contact center solutions, and AI-powered tools for sales and support teams. It provides voice, video, SMS, and messaging services through a unified interface, enabling seamless communication across various channels. With features like CRM integration, call analytics, and automation tools, Ringover aims to enhance team productivity and customer engagement.
Key features
Advanced call routing
Customizable call routing options, including IVR menus and time-based routing, ensuring calls reach the appropriate agents efficiently.
Real-time analytics and monitoring
Live call monitoring, agent performance metrics, and detailed reporting to help businesses optimize their communication strategies.
CRM and helpdesk integrations
Seamlessly integrates with popular tools like Salesforce, HubSpot, and Zoho, allowing for synchronized contact information and streamlined workflows.
AI-powered tools
Features like Empower offer AI-driven conversation analysis, providing insights into customer interactions and agent performance.
Pros and cons
| Pros | Cons |
| User-friendly interface with quick setup, requiring no special hardware. | Call quality may be affected by internet connectivity issues, leading to occasional disruptions. |
| Comprehensive feature set, including voice, video, SMS, and team collaboration tools. | Advanced features and customization options are limited to higher-tier plans, which may be costly for smaller businesses. |
| Seamless integration with various CRM and helpdesk platforms, enhancing workflow efficiency. | Some users have reported occasional technical glitches and integration challenges. |
| Scalable solution suitable for businesses of different sizes, with flexible pricing plans. | International call rates can be higher than expected, depending on the location and plan. |
Pricing
| Plan | Price | Includes |
| Smart | $21/user/month | Unlimited calls to 110 destinations, local numbers from 43 countries, mobile, web, and desktops apps, IVR and call forwarding, call logs and recordings, call and voicemail transcription and summary, click-to-call, video conference, instant messaging, API access. |
| Business | $44/user/month | Everything in Smart plus local numbers in 65 countries, advanced IVR with smart routing, call groups, and call queues, 2 integrations, advanced analytics, coaching, webhooks access. |
| Advanced | Contact sales for a custom quote | Everything in Business plus call campaigns, power dialer, call scripts, voicemail drop, local presence dialing, 3 integrations, SSO. |
Ideal use cases
Any small to mid-sized business requiring a comprehensive communication solution that integrates voice, video, and messaging services will find exactly what they need in Ringover. It’s particularly beneficial for sales and support teams that need CRM integration, real-time analytics, and AI-powered tools to enhance customer engagement. Plus, companies aiming to establish an international presence without significant infrastructure investments will find Ringover’s global virtual numbers advantageous.
10. Talkdesk
Talkdesk is a smart-calling platform that improves the communication capabilities of sales and customer support teams through high-tech automations and reliable call quality. Its innovative contact center platform integrates AI-powered tools and omnichannel support into its cloud-based system, and its advanced automation and analytics ensure that customer issues are dealt with quickly and efficiently.
Key features
Customizable integrations
Seamlessly connects with CRMs and other existing business tools to improve workflows.
Intelligent routing
Customers are automatically routed to the right agent or department based on their query, bringing down wait times and improving customer satisfaction.
Omnichannel support
By bringing together voice, chat, email, phone, and social media, agents have access to full customer interaction histories, improving consistency and efficiency.
AI-powered automation
Agents can be more productive and efficient with powerful tools like virtual agents, predictive insights, and automated workflows.
Pros and cons
| Pros | Cons |
| Talkdesk’s user-friendly interface makes it easy for teams to get up and running quickly. | Talkdesk is a great call center platform, but it doesn’t have video conferencing and messaging, which can be a turn off for certain businesses. |
| Powerful AI features like Virtual Agent and AI insights enhance productivity and provide valuable analytics for customer interactions. | Talkdesk has fewer integrations with CRMs and business tools compared to other VoIP solutions. |
Pricing
| Plan | Price (per user/month) | Includes |
| CX Cloud Digital Essentials | $85/user/month | Talkdesk Ascend AI, digital engagement, studio & routing, connections, API access, real-time dashboards, business intelligence, conversations mobile app, QA, feedback & Guardian. |
| CX Cloud Voice Essentials | $105/user/month | Everything in Cloud Digital, plus voice engagement, studio functions, workspace designer, automation designer.
Also available: Digital access for essentials, 70+ out-of-the-box integrations, 100+ AppConnect marketplace. |
| CX Cloud Elite | $165/user/month | Everything in Digital & Voice, plus, custom reporting, performance management, screen recording, automated notifications, workforce management, proactive outbound engagement. |
| Industry specific cloud editions | $225/user/month | Includes specific plans for financial services, healthcare, retail, and government. |
Ideal use cases
Talkdesk caters more to enterprises and larger-scale businesses with a blend of customer support and internal collaboration. It’s perfect for any business prioritizing high-quality customer service, and its industry-specific workflows and advanced analytics make it the best tool for healthcare and financial service with unique needs.
11. Freshdesk
Freshdesk, a cloud-based customer support software tailored to small to mid-sized companies, is designed to help manage customer conversations across email, chat, phone, and social media. It acts as a central helpdesk platform for resolving tickets, automating workflows, and improving support team efficiency. Freshdesk’s intuitive UI and scalable plans enable businesses to deliver timely, personalized customer service without needing complex setup.
Key features
Omnichannel support
Freshdesk consolidates support from email, chat, phone, and social media into one unified inbox for streamlined agent workflows.
Ticketing system
Converts customer issues into trackable tickets with SLAs, priorities, tags, and assignment rules to manage resolution effectively.
Automation & workflows
Automates repetitive tasks like ticket routing, follow-ups, and notifications, reducing manual work and response times.
Knowledge base & self-service
Enables creation of a branded help center where customers can find answers on their own, lowering ticket volume.
Pros and cons
| Pros | Cons |
| Good self-service options help reduce support load. | Advanced features like AI and bots require higher-tier plans. |
| Seamless integration with other Freshworks products and popular third-party tools. | Customization options may feel limited compared to enterprise-grade tools. |
| Strong automation capabilities boost agent productivity. | Response times from support can vary depending on the plan. |
| User-friendly interface that requires minimal training. | Some reporting functions lack depth unless upgraded. |
Pricing
The prices below refer to annual billing cycles on Freshdesk’s customer service plan. Check out their website for more information about their IT service and CRM plans.
| Plan | Price | Includes |
| Growth | $15/user/month | Ticketing, shared inbox, threads and tasks, customer portal, out-of-the-box analytics and reporting, standard reports and real-time dashboards, knowledge base, ticket dispatch, automations, role-based access control, SSO. |
| Pro | $49/user/month | Everything in Growth plus multilingual conversations, 5,000 collaborators, Freddy AI/Copliot/Insights for extra charge, custom real-time dashboards, agent availability dashboard, multilingual translations, portal customization, community forums, article versioning, ticket templates, advanced custom fields, multiple SLA policies, round robin and load balanced assignment, business hours. |
| Pro + AI Copilot | $78/user/month | Everything in Pro plus Freddy AI Copliot and Insights included. |
| Enterprise | $79/user/month | Everything in Pro plus custom object analysis, approval workflow, flexible knowledge base hierarchy, skill-based ticket assignment, agent shifts and out of office scheduler, JWT authentication, audit logs, allowed domains and IP whitelisting, sandbox. |
Ideal use cases
Freshdesk is best for startups, SMBs, and mid-market companies that want to centralize and streamline their customer support without heavy infrastructure, or businesses with multichannel support needs looking to reduce response time through automation. Companies that prioritize ease of use, scalability, and a quick setup will find Freshdesk a strong fit.
12. 8×8
Thanks to its powerful VoIP services, video conferencing, team messaging, and contact center tools, 8×8 is one of the global leaders in communication solutions. Its cloud-based telephony system is designed to streamline business communication by unifying platforms across voice, video, and chat, and provides multiple pricing plans to suit various organizational needs.
Key features
AI-driven call features
8×8 uses AI tools like speech analytics to analyze customer sentiment and improve response times, deliver personalized support, and boost customer satisfaction, as well as predictive call routing to streamline operations and improve CX.
Omnichannel support
Unified communication across voice, SMS, chat, and email, allowing agents to have context during interactions and providing better customer experiences.
Integrations
8×8 seamlessly integrates with apps like Salesforce, Slack, and Microsoft Teams, optimizing collaboration and team productivity.
Global connectivity
8×8 supports international operations with local and toll-free numbers in 120+ countries, enabling businesses to have a local presence while operating from anywhere in the world.
Pros vs cons
| Pros | Cons |
| Ideal for businesses operating internationally thanks to its local and toll-free numbers. | User interface can feel clunky and outdated compared to other providers. |
| Robust security and compliance, perfect for sensitive industries. | Some users report small performance issues, like call dropping or lags. |
| Affordable international calling plans with widespread coverage. | Some advanced features like multi-level auto-attendant and call analytics are only included in higher-tier plans. |
| Advanced scalability, ideal for both small businesses and large enterprises. | Extensive international calling is only available on higher-tier plans. |
Pricing
| Plan | Price (per user/month) | Includes |
| X2 | $24 (billed annually) | Unlimited calling to 14 countries, video meetings with up to 500 participants, SMS/MMS, team chat, integrations with Microsoft Teams, Salesforce, and more. |
| X4 | $44 (billed annually) | Unlimited calling to 48 countries, advanced call management features including supervisor analytics, call monitoring, whisper, barge, and extended call recording storage. |
Ideal use cases
Any businesses looking to unify their communication with a powerful contact center solution will find what they’re looking for with 8×8. Its reliable connectivity makes it the go-to for companies operating on a global scale, and for small to medium-sized businesses that need affordable and easy-to-use software. Plus, it’s secure and compliant, making it a safe option for industries like financial services and healthcare that deal with sensitive customer data.
13. Nextiva
As one of the biggest contenders in the contact center software industry, Nextiva is an all-in-one VoIP communication platform offering businesses a variety of cloud-based telephony features. It gives businesses the power to improve both their internal and external communication, and offers features like omnichannel and team collaboration tools to support remote work.
Key features
Advanced integrations
Nextiva integrates seamlessly with tools like Outlook, Google Cloud products, QuickBooks, Dropbox, and Zendesk.
Round-the-clock customer support
Nextiva’s customer support team is available 24/7, giving business support whenever they may need it.
Advanced call features
Conference calling, voicemail transcription, and multi-level attendant are just a few of Nextiva’s powerful calling features.
Analytics
Nextiva’s platform provides detailed call activity and performance reports so managers can monitor call volumes and agent efficiency in real-time.
Pros vs cons
| Pros | Cons |
| Users can be calling within minutes thanks to Nextiva’s simple and intuitive setup. | Analytics and reporting tools aren’t as strong as some competitors. |
| Combines communication and CRM tools in one platform. | Limited customization options for specific, niche industries. |
| Excellent customer service and support. | Missing certain integrations, like Slack and Zapier, which can be a barrier for some businesses as Zapier enables further connections to VoIP telephony systems. |
Pricing
Small business
| Plan | Price (per user/month) | Includes |
| Digital | $20 | Competitive monitoring, messaging apps, social media channels, review management, and digital service helpdesk. |
| Core | $30 | Everything in Digital, plus inbound & outbound voice, business SMS, video meetings, screenshare & file share, and call routing. |
| Engage | $40 | Everything in Core, plus customer-to-team SMS messaging, toll-free number & minutes, advanced reporting, MS Teams integration, and web chat (both live and bot). |
| Power Suite | $60 | Everything in Engage, plus inbound sales and service call center, priority and skills-based routing, unified team interface, supervisor dashboard, and ACD callback. |
Enterprise
| Plan | Price (per user/month) | Includes |
| Essential | $129 | Inbound & outbound channels, full workflow engine for journey orchestration, workflow automation and APIs, transcription and summarization, and customizable skills-based routing. |
| Professional | $159 | Everything in Essential, plus full customer journey context & history, omnichannel communication, advanced AI bots, real-time supervisor support, and secure payment agent assist. |
| Premium | $199 | Everything in Professional, plus full workforce management, optimized workflows for interaction deflection, and CX analytics for all business functions. |
Ideal use cases
Nextiva’s platform fits in perfectly with small businesses looking for affordable and intuitive communication software. It’s also the perfect solution for organizations that want to integrate their VoIP and CRM functions, and any teams with remote workers who need a reliable mobile app.
14. OpenPhone
OpenPhone’s key advantage is its ability to help large businesses set up international phone lines to manage both internal and external global calls and messages. Its prices are fairly straightforward compared to competitors, has a user-friendly interface, and many of the essential features for customer teams.
Key features
Unified communication
Combines voice, SMS, and MMS messaging into one platform to streamline communication and enable team collaboration.
CRM integration
Integrates with CRMs like HubSpot and Salesforce so businesses can maintain customer records and automatically sync data.
Shared phone numbers
Multiple team members can share a single business number to avoid any customer queries going unanswered.
Affordable international calling
Offers competitive rates for international calls and texts, making it suitable for businesses with global clients.
Pros vs cons
| Pros | Cons |
| Simple, intuitive interface suitable for small businesses and startups. | Lacks some advanced features like predictive dialing and in-depth call analytics. |
| Affordable pricing with strong features at lower costs compared to competitors. | Not suitable for large enterprises or large-scale operations as it focuses more on small businesses. |
| Connects seamlessly with popular productivity and CRM tools. | IVR options aren’t as advanced as other providers in the enterprise space. |
| Ideal for remote or hybrid teams with mobile-first tools. | Limited international number availability compared to competitors. |
Pricing
| Plan | Price | Includes |
| Starter | $15/user/month | One new local or toll-free phone number per user, calling and messaging to US and Canada, voicemail transcripts, OpenPhone API, and email ticket support. |
| Business | $23/user/month | Everything from Starter, plus AI call summaries and transcripts, group calling, custom ring orders, call transfers, HubSpot and Salesforce integrations, phone menus, analytics and reporting, auto call recording, and live chat support. |
| Scale | $35/user/month | Everything from Business, plus AI call tags, conditional call routing, dedicated onboarding support, and priority live chat and email ticket support. |
Ideal use cases
Small businesses and startups are OpenPhone’s bread and butter. Their affordable and easy-to-implement phone system provides small businesses with all the essentials for communication. Plus, its mobile-first approach and collaboration features support remote and distributed teams, making it a flexible option for businesses operating in multiple regions.
Key Considerations When Choosing a Cloud Phone Solution
Features and functionality
Make sure the chosen solution supports essential features like VoIP, SMS/MMS, and call recording, along with advanced tools like predictive dialers and IVR to maximize efficiency.
Integration capabilities
Look for solutions that are compatible with CRM and helpdesk platforms like Salesforce or Zendesk, and productivity tools like Slack and G Suite to keep workflows running smoothly.
Pricing and value
Understand the billing structure fully before making a commitment, whether it’s per user, per month, bundled, or pay-as-you-go, and watch out for any hidden fees tied to setup, additional seats, or extra features.
Scalability and reliability
Pick a solution that grows with your business and allows you to easily add extra agents or features, with high uptime and reliability to avoid interruptions.
Customer support and onboarding
Evaluate how available tutorials and live demos are, and whether their support channels are responsive over phone, chat, or email to make sure you’re choosing a solution that gives you all the training resources you need.
Security and compliance
Check adherence to regulations like GDPR, HIPAA, or any other regulations relevant to your industry, as well as data encryption and data handling practices to make sure both your customers and your business’s sensitive information is in good hands.
FAQs
What are the main reasons to look for Ooma alternatives?
Users often cite limited scalability, basic feature sets, and lack of advanced integrations as key reasons to switch.
Is it difficult to migrate from Ooma to another provider?
Most alternatives offer porting and onboarding support, making migration quick and manageable.
How do pricing models typically differ between Ooma and its alternatives?
Ooma’s pricing is low for basic plans, but many alternatives offer more value at similar or slightly higher rates with more features included.
Which Ooma alternative is the easiest to set up and use?
Platforms like Voiso and Nextiva are known for their user-friendly setup and modern interfaces.
Do these Ooma alternatives offer the same integrations with CRMs and other tools?
Yes, and many provide deeper or more native integrations with tools like HubSpot, Salesforce, and Microsoft Teams.
Are there features offered by other platforms that Ooma doesn’t have?
Yes, some offer AI-powered call routing, advanced analytics, omnichannel support, and built-in automation.
Is Voiso better than Ooma?
Voiso is better suited for high-volume teams or call centers needing advanced dialer tools and analytics.
How reliable are Ooma alternatives in terms of call quality and uptime?
Leading alternatives offer enterprise-grade reliability with 99.99% uptime and consistently strong call quality.
When Ooma Doesn’t Cut it
Ooma’s a solid choice for some, but it’s not the perfect fit for everyone, especially if you need more flexibility or features that go beyond the basics. Maybe it’s the limited integrations, maybe it’s the pricing that doesn’t scale well, or maybe you’ve just outgrown it. Either way, there’s no shortage of smarter, more modern alternatives on the market.
When looking at alternatives, think about what really matters to your team: is it ease of use, advanced tools, solid support, or the ability to grow without hitting roadblocks? The right phone system should make your life easier today and still work for you a year or two from now. So take your time, compare what’s out there, and choose a platform that fits where your business is headed, not just where it is now.
Or, make the decision much easier. Reach out to us today to discover how our cloud-based contact center software can revolutionize your business, and make your life so much easier.
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