Think of RingCentral as the Swiss Army knife of communication tools; loaded with features for enterprises, whereas Nextiva is the approachable all-in-one solution that simplifies collaboration for growing teams.
This article breaks down their customer support, integrations, use cases, security, and more to help you decide which platform deserves a spot in your tech stack.
Key Features
| Feature | RingCentral | Nextiva | Notes |
| Omnichannel support | ✅ | ✅ | Both platforms support multiple communication channels, including voice, chat, and email. |
| Predictive dialer | ✅ | ❌ | RingCentral offers advanced dialing features, but Nextiva doesn’t. |
| Speech analytics | ✅ | ✅ | Both provide insights into conversations, enhancing customer interactions. |
| Sentiment analysis | ✅ | ❌ | RingCentral offers AI-driven sentiment analysis for real-time insights. |
| Global number coverage | ✅ | ✅ | Both platforms support businesses with international operations. |
| Pay-as-you-go pricing | ❌ | ❌ | Neither platform offers pure pay-as-you-go pricing; both use tiered subscription models. |
| Custom API integrations | ✅ | ✅ | APIs are available on both platforms for custom workflows and integrations. |
| CRM integrations | ✅ | ✅ | Both integrate with major CRMs like Salesforce and HubSpot. |
| Call recording | ✅ | ✅ | Call recording is standard for both platforms, ensuring quality and compliance. |
| Workforce engagement tools | ✅ | ❌ | RingCentral includes tools for managing and optimizing workforce productivity. |
| Detailed call analytics | ✅ | ✅ | Both platforms provide robust analytics for monitoring call performance. |
| Dedicated onboarding support | ✅ | ✅ | Nextiva excels with its personalized onboarding, while RingCentral offers it on higher tiers. |
| 99.9% uptime guarantee | ✅ | ✅ | Both platforms promise high reliability with minimal downtime. |
| Customizable dashboards | ✅ | ✅ | Dashboards on both platforms allow businesses to monitor KPIs effectively. |
| Interactive voice response (IVR) | ✅ | ✅ | Both offer IVR to streamline call routing and improve customer service. |
| Local compliance (GDPR, etc) | ✅ | ✅ | Both platforms comply with global and regional data protection standards. |
| Third-party app marketplace | ✅ | ❌ | RingCentral’s app marketplace offers more third-party integrations than Nextiva. |
Pricing
RingCentral
These prices are included in RingCentral’s Business Phone plan with 1-100 users. Visit their website to see various other plans for contact centers, events, video, and conversation intelligence, each with different pricing models.
| Plan | Price (per user/month) | Includes |
| Core | $20 | Unlimited domestic calling, SMS and MMS, IVR menu, HD video meetings up to 100 participants, Google and Microsoft integrations, SSO, shared voicemail, real-time analytics, developer platform, custom integrations, and API access. |
| Advanced | $25 | Everything in Core plus auto call recording, advanced call monitoring and handling, multiple site connection, unlimited internet fax, CRM integrations, custom roles and permissions, archiver for cloud storage back-up, and adoption and usage analytics. |
| Ultra | $35 | Everything in Advanced plus customizable analytics and reporting, 12 months of analytics and reporting history, HD video meetings up to 200 participants, device analytics and alerts, and unlimited storage for files and recording. |
Nextiva
Small business
| Plan | Price (per user/month) | Includes |
| Digital | $20 | Competitive monitoring, messaging apps, social media channels, review management, and digital service helpdesk. |
| Core | $30 | Everything in Digital, plus inbound & outbound voice, business SMS, video meetings, screenshare & file share, and call routing. |
| Engage | $40 | Everything in Core, plus customer-to-team SMS messaging, toll-free number & minutes, advanced reporting, MS Teams integration, and web chat (both live and bot). |
| Power Suite | $60 | Everything in Engage, plus inbound sales and service call center, priority and skills-based routing, unified team interface, supervisor dashboard, and ACD callback. |
Enterprise
| Plan | Price (per user/month) | Includes |
| Essential | $129 | Inbound & outbound channels, full workflow engine for journey orchestration, workflow automation and APIs, transcription and summarization, and customizable skills-based routing. |
| Professional | $159 | Everything in Essential, plus full customer journey context & history, omnichannel communication, advanced AI bots, real-time supervisor support, and secure payment agent assist. |
| Premium | $199 | Everything in Professional, plus full workforce management, optimized workflows for interaction deflection, and CX analytics for all business functions. |
Who Has Better Customer Support?
RingCentral
RingCentral’s support options are solid, with phone, email, and live chat available, but its depth depends on your plan. Higher-tier plans include perks like technical account managers and prioritized assistance, while all plans offer an extensive knowledge base and self-help resources as a bonus for those who prefer solving issues on their own.
Nextiva
Nextiva has built a reputation for its hands-on, personalized customer support, providing 24/7 phone and chat assistance across all plans to ensure businesses get help whenever they need it. Plus, their dedicated account managers add an extra layer of care for businesses that require close guidance during setup and everyday use.
Verdict
For businesses that want a more personalized, always-available approach, Nextiva takes the lead. But if you’re comfortable with tiered support that grows with your needs, RingCentral provides plenty of reliable options.
Integrations
| Integration | RingCentral | Nextiva |
| CRM platforms | Salesforce, Microsoft Dynamics 365, Zoho CRM, SugarCRM | Salesforce, HubSpot, Zoho CRM, SugarCRM |
| Helpdesk tools | Zendesk, ServiceNow, Freshdesk | Zendesk, Freshdesk |
| Communication tools | Microsoft Teams, Slack, Zoom | Microsoft Teams, Slack |
| Marketing & automation | Marketo, Mailchimp, HubSpot Marketing | HubSpot Marketing, Mailchimp |
| Custom integration tools | Zapier, MuleSoft, RingCentral APIs | Zapier, APIs for custom workflows |
| Other | Google Workspace, Microsoft 365, Dropbox | Google Workspace, Microsoft 365 |
Pros And Cons
| Pro/con | RingCentral | Nextiva |
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Use Cases
RingCentral
RingCentral caters to enterprises and larger teams with diverse needs thanks to its powerful features, global coverage, and deep integrations, making it a great fit for companies managing multiple communication channels and operating across different regions.
Nextiva
Nextiva is the ideal choice for small-to-medium businesses seeking an easy-to-use, all-in-one platform. Its straightforward setup, combined with CRM tools and advanced voice features, makes it the go-to for customer service teams and small offices aiming for efficiency without complexity.
Security & Compliance
RingCentral
RingCentral focuses on enterprise-grade security, offering end-to-end encryption, ISO 27001 certification, GDPR and CCPA compliance, and data residency options for global teams. Their infrastructure supports organizations with strict regulatory requirements.
Nextiva
Nextiva prioritizes user data security with features like encryption, HIPAA compliance for healthcare businesses, and GDPR alignment. Their data centers are highly secure and certified, giving SMBs peace of mind.
Making The Final Choice: Which One is Right for You?
Choosing between RingCentral and Nextiva comes down to what your business needs today, and what you might need tomorrow. If you’re a growing small-to-medium business that values ease of use and hands-on support, Nextiva is an excellent choice. For larger enterprises or teams managing complex workflows and requiring global scalability, RingCentral is your go-to.
At the end of the day, the right platform is the one that fits your team’s workflow, scales with your growth, and aligns with your communication goals. Choose wisely, and your business will thank you!
Reach out to us today to discover how our cloud-based contact center software can revolutionize your business, and make your life so much easier.
FAQs
Which platform is easier to set up for a small or mid-size team?
Nextiva is easier to set up, thanks to its user-friendly interface and hands-on onboarding support.
How do the pricing models differ between RingCentral and Nextiva?
Nextiva offers simpler, more affordable plans, while RingCentral’s pricing is tiered to reflect its enterprise-grade features.
Which one offers more robust call center and dialer features?
RingCentral leads with its advanced call center capabilities, including predictive dialers and sentiment analysis.
How do they compare in terms of scalability for growing teams?
RingCentral is better suited for large-scale operations, while Nextiva is ideal for small-to-medium businesses planning steady growth.
Is RingCentral better than Nextiva?
RingCentral is better for enterprises with complex needs, while Nextiva excels for small teams seeking simplicity and support.
How do I decide which one is best for my business needs?
Evaluate your team size, feature priorities, and budget to choose the platform that aligns with your goals.
