While Zoom has become synonymous with video conferencing, simplicity, and high quality, RingCentral offers a broader set of features, including enterprise-level telephony and team collaboration tools.
Whether you’re focused on seamless video meetings or need a comprehensive solution for your entire communication stack, this comparison will walk you through customer support, integrations, security, use cases, and more to help you decide which platform aligns with your needs.
Key Features
| Feature | RingCentral | Zoom | Notes |
| Omnichannel support | ✅ | ❌ | Zoom focuses on video and chat, while RingCentral offers full omnichannel capabilities. |
| Predictive dialer | ✅ | ❌ | Only RingCentral includes advanced call center tools like predictive dialing. |
| Speech analytics | ✅ | ❌ | RingCentral provides analytics for deeper insights, while Zoom doesn’t. |
| Sentiment analysis | ✅ | ❌ | Sentiment analysis is a strength for RingCentral, not Zoom. |
| Global number coverage | ✅ | ✅ | Both platforms support international teams with global coverage. |
| Pay-as-you-go pricing | ❌ | ❌ | Neither offers pay-as-you-go pricing; both use subscription models. |
| Custom API integrations | ✅ | ✅ | APIs for custom workflows are available on both platforms. |
| CRM integrations | ✅ | ✅ | Major CRM platforms are supported by both Zoom and RingCentral. |
| Call recording | ✅ | ✅ | Call recording is standard for both, though RingCentral’s is more robust. |
| Workforce engagement tools | ✅ | ❌ | RingCentral excels with tools for managing workforce productivity. |
| Detailed call analytics | ✅ | ❌ | RingCentral provides detailed analytics, whereas Zoom does not. |
| Dedicated onboarding support | ✅ | ✅ | Both platforms provide onboarding support, but RingCentral offers more enterprise-level guidance. |
| 99.9% uptime guarantee | ✅ | ✅ | Both platforms are highly reliable with minimal downtime. |
| Customizable dashboards | ✅ | ❌ | RingCentral’s dashboards offer extensive customization, unlike Zoom. |
| Interactive voice response (IVR) | ✅ | ❌ | Only RingCentral supports IVR for call routing. |
| Local compliance (GDPR, etc) | ✅ | ✅ | Both platforms comply with global and regional data protection standards. |
| Third-party app marketplace | ✅ | ✅ | Both feature app marketplaces for extended functionality. |
Pricing
RingCentral
These prices are included in RingCentral’s Business Phone plan with 1-100 users. Visit their website to see various other plans for contact centers, events, video, and conversation intelligence, each with different pricing models.
| Plan | Price (per user/month) | Includes |
| Core | $20 | Unlimited domestic calling, SMS and MMS, IVR menu, HD video meetings up to 100 participants, Google and Microsoft integrations, SSO, shared voicemail, real-time analytics, developer platform, custom integrations, and API access. |
| Advanced | $25 | Everything in Core plus auto call recording, advanced call monitoring and handling, multiple site connection, unlimited internet fax, CRM integrations, custom roles and permissions, archiver for cloud storage back-up, and adoption and usage analytics. |
| Ultra | $35 | Everything in Advanced plus customizable analytics and reporting, 12 months of analytics and reporting history, HD video meetings up to 200 participants, device analytics and alerts, and unlimited storage for files and recording. |
Zoom
Zoom Workplace
| Plan | Price (per user/month) | Includes |
| Basic | Free | 40-minute meeting up to 100 participants, local storage, team chat, mail and calendar, basic whiteboard and clips, notes, and basic docs and tasks. |
| Pro | $13.33 (billed annually) | Everything in Basic, plus 5GB cloud storage, 30 hour meetings, AI companion, workflow automation, essential apps, and live chat support. |
| Business | $18.32 (billed annually) | Everything in Pro, plus up to 300 participants, SSO, managed domains, scheduler, and AI-first task management. |
Zoom phone
| Plan | Price (per user/month) | Includes |
| US & Canada calling (phone only) | $15 | Unlimited or metered US & Canada calls, metered international calls, management portal, SMS & MMS, online fax, US & Canada number, multiple devices, and AI companion for Zoom Phone. |
| Pro Plus | $18.32 | Zoom Workplace Pro + Zoom Phone US & Canada Unlimited |
| Business Plus | $22.49 | Zoom Workplace Business + Zoom Phone Global Select |
Who Has Better Customer Support?
RingCentral
RingCentral’s support options are solid, with phone, email, and live chat available, but its depth depends on your plan. Higher-tier plans include perks like technical account managers and prioritized assistance, while all plans offer an extensive knowledge base and self-help resources as a bonus for those who prefer solving issues on their own.
Zoom
Zoom provides 24/7 chat and phone support across all plans, making it reliable for users who value immediate assistance. Their knowledge base and video tutorials are particularly helpful for self-service troubleshooting, and enterprise customers gain access to dedicated account managers.
Verdict
While both platforms deliver excellent support, RingCentral has a slight edge for enterprise users who require a more personalized approach, whereas Zoom is a better fit for those seeking straightforward and responsive assistance.
Integrations
| Integration | RingCentral | Zoom |
| CRM platforms | Salesforce, Microsoft Dynamics 365, Zoho CRM, SugarCRM | Salesforce, HubSpot, Zoho CRM |
| Helpdesk tools | Zendesk, ServiceNow, Freshdesk | Zendesk, Freshdesk |
| Communication tools | Microsoft Teams, Slack, Zoom | Microsoft Teams, Slack, Asana |
| Marketing & automation | Marketo, Mailchimp, HubSpot Marketing | Marketo, HubSpot Marketing |
| Custom integration tools | Zapier, MuleSoft, RingCentral APIs | Zapier, APIs for custom workflows |
| Other | Google Workspace, Microsoft 365, Dropbox | Google Workspace, Microsoft 365, Calendly |
Pros And Cons
| Pro/con | RingCentral | Zoom |
| Pros |
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| Cons |
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Use Cases
RingCentral
RingCentral caters to enterprises and larger teams with diverse needs thanks to its powerful features, global coverage, and deep integrations, making it a great fit for companies managing multiple communication channels and operating across different regions.
Zoom
Zoom is ideal for businesses that prioritize high-quality video meetings, webinars, and virtual events, and its user-friendly interface makes it especially popular for small teams, remote workers, and educational institutions.
Security & Compliance
RingCentral
RingCentral focuses on enterprise-grade security, offering end-to-end encryption, ISO 27001 certification, GDPR and CCPA compliance, and data residency options for global teams. Their infrastructure supports organizations with strict regulatory requirements.
Zoom
Zoom has made significant strides in security, offering end-to-end encryption for meetings, compliance with GDPR and CCPA, and features like waiting rooms and two-factor authentication.
Making The Final Choice: Which One is Right for You?
When choosing between Zoom and RingCentral, think about what you value most in a communication platform: if that’s a world-class video conferencing experience with ease of use and integrations for smaller teams, Zoom is hard to beat. On the other hand, if your business needs a complete communication ecosystem (think telephony, collaboration tools, and call center features) RingCentral is the more comprehensive choice.
Consider your team’s workflow, scale, and priorities, and you’ll find the right platform to keep your business connected and thriving.
Reach out to us today to discover how our cloud-based contact center software can revolutionize your business, and make your life so much easier.
FAQs
Which platform is easier to set up for a small or mid-size team?
Zoom is generally easier to set up due to its simple interface and quick deployment process.
How do the pricing models differ between RingCentral and Zoom?
Zoom is more affordable for smaller teams, while RingCentral’s pricing reflects its extensive feature set for enterprise use.
Which one offers more robust call center and dialer features?
RingCentral is the clear leader with its advanced call center and telephony tools.
How do they compare in terms of scalability for growing teams?
RingCentral scales more effectively for large organizations with complex communication needs.
Is RingCentral better than Zoom?
RingCentral is better for comprehensive communication solutions, but Zoom excels for video-focused teams.
How do I decide which one is best for my business needs?
Evaluate your team’s priorities, whether it’s video meetings or an all-in-one communication platform, to make the right choice.
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