Voiso and Zoom Phone (Zoom’s cloud-based phone solution built on the same platform that powers its video conferencing) are two big names in the contact center industry, both with different target markets and product offerings that solve different problems. Let’s go beyond the marketing buzzwords to explore how they stack up in real-world applications, from integrations and analytics to customer support and compliance.
Key Features
| Feature | Voiso | Zoom Phone | Notes |
| Omnichannel support | ✅ | ❌ | Voiso supports interactions across multiple channels, while Zoom Phone focuses on voice communication only. |
| Predictive dialer | ✅ | ❌ | Voiso’s predictive dialer enhances outbound call efficiency; Zoom Phone lacks this feature. |
| Speech analytics | ✅ | ❌ | Voiso offers advanced speech analytics for real-time insights; not available in Zoom Phone. |
| Sentiment analysis | ✅ | ❌ | Voiso helps gauge customer emotions during calls; Zoom Phone does not offer this. |
| Global number coverage | ✅ | ✅ | Both platforms are suitable for international operations with global number coverage. |
| Pay-as-you-go pricing | ✅ | ✅ | Flexible pricing options are available on both platforms, ideal for scaling. |
| Custom API integrations | ✅ | ✅ | Both allow custom API integrations for tailored functionalities. |
| CRM integrations | ✅ | ✅ | CRM integrations enhance customer relationship management on both platforms. |
| Call recording | ✅ | ✅ | Standard feature available in both platforms for quality assurance and compliance. |
| Workforce engagement tools | ❌ | ❌ | Neither platform offers workforce engagement tools. |
| Detailed call analytics | ✅ | ✅ | Detailed analytics are available on both, with Voiso focusing more on call centers. |
| Dedicated onboarding support | ✅ | ✅ | Both provide onboarding assistance for smooth implementation. |
| 99.9% uptime guarantee | ✅ | ✅ | A high uptime guarantee ensures reliability on both platforms. |
| Customizable dashboards | ✅ | ✅ | Tailored dashboards enhance user experience on both platforms. |
| Interactive voice response (IVR) | ✅ | ✅ | Automated call routing via IVR is supported by both. |
| Local compliance (GDPR, etc) | ✅ | ✅ | Both comply with regulations like GDPR, ensuring data protection. |
| Third-party app marketplace | ❌ | ✅ | Integration with third-party apps is supported through dedicated Zoom marketplaces. |
Pricing
Voiso
| Plan | Price | Includes |
| Start-up | $49/user/month |
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| Pro | $79/user/month | Everything in Start-up, plus:
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| Pro+ | $129/user/month | Includes everything in Pro, plus:
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| Custom | Contact sales for a custom quote | All the features you need, plus:
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Zoom Phone
| Plan | Price (per user/month) | Includes |
| US & Canada calling (phone only) | $15 | Unlimited or metered US & Canada calls, metered international calls, management portal, SMS & MMS, online fax, US & Canada number, multiple devices, and AI companion for Zoom Phone. |
| Pro Plus | $18.32 | Zoom Workplace Pro + Zoom Phone US & Canada Unlimited |
| Business Plus | $22.49 | Zoom Workplace Business + Zoom Phone Global Select |
Who Has Better Customer Support?
When choosing a communication platform, customer support plays a huge role in ensuring a smooth and efficient user experience. Both Voiso and Zoom Phone offer support options, but the quality, availability, and level of personalization differ significantly between the two. Here’s a closer look at how they compare:
Voiso
Voiso excels in customer support with dedicated onboarding specialists who provide personalized guidance to help businesses set up and optimize their systems. It also offers 24/7 live chat and email support, making it highly accessible for teams operating across different time zones. Their team is well-versed in technical processes, and promises quick resolutions to complex issues.
Zoom Phone
Zoom Phone provides a strong support system that includes access to a knowledge base, online training resources, and a ticketing system. On the other hand, personalized onboarding is limited compared to Voiso, and real-time support options may not be as powerful, especially for users needing immediate assistance for advanced technical issues.
Verdict
If personalized, round-the-clock support is a priority, Voiso stands out as the better choice. But, if your team is self-sufficient and prefers rich documentation and occasional assistance, Zoom Phone provides enough support.
Integrations
| Integration | Voiso | Zoom Phone |
| CRM platforms | Salesforce, HubSpot, Zoho CRM | Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk Sell |
| Helpdesk tools | Zendesk, Freshdesk | Limited; relies on broader Zoom ecosystem apps like Zendesk (via Zoom Apps) |
| Communication tools | Slack, WhatsApp, Facebook Messenger, Telegram, Instagram DM | Slack, Microsoft Teams, Google Workspace, Cisco Webex |
| Marketing & automation | Zapier, Make.com, Facebook Lead Ads, Lemlist, ActiveCampaign, Gmail, Google Calendar | Limited; relies on third-party automation via APIs or Zapier |
| Custom integration tools | Webhooks, Developer tools | Zoom API, Zoom SDK, Zapier, Microsoft Power Automate |
| Other | Chrome Extension (click-to-call/SMS), Amazon S3, Amazon SQS | Google Analytics, Tableau, Power BI, Snowflake, Zoom Apps Marketplace |
Pros And Cons
| Pro/con | Voiso | Zoom Phone |
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| Cons |
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Use Cases
Voiso
Voiso’s AI-powered contact center solution lives and breathes multi-touchpoint communication. Whether your team drives outbound sales every day, manages intricate customer support queries, or finely balances both, Voiso is the intuitive, performance-driven platform that will streamline their operations and boost productivity.
With Voiso’s predictive dialers, sales teams can make 5x more calls in less time, while its AI-driven speech analytics help CX teams genuinely understand their customers and give them the solutions they need as quickly as possible. Voiso’s flexibility and omnichannel capabilities are perfect for businesses of any size, from startups to mid-sized organizations and beyond. It offers cost-effective tools that scale without compromise, and blends advanced tech with ease-of-use for teams that need to stay agile. All in all, it can’t go wrong.
Zoom Phone
Zoom Phone is ideal for businesses seeking simplicity and seamless integrations with other Zoom products. Its cloud-based system allows employees to stay connected from anywhere, using any device, which is especially important for remote and hybrid teams. The ability to switch effortlessly between voice calls and Zoom Meetings is a game-changer for collaboration and productivity.
For small to medium-sized businesses, Zoom Phone provides a straightforward, scalable solution without the complexities of traditional phone systems. Features like call routing, call recording, and IVR make it suitable for managing customer interactions, while its global number coverage supports businesses looking to expand their reach. Combined with Zoom’s broader ecosystem, Zoom Phone offers a unified communication platform tailored for modern workplaces.
Security & Compliance
Voiso
Voiso has found the perfect balance between strength and simplicity with its GDPR compliance, data encryption, and sensitive data management tools. It’s reliable for SMBs and mid-sized businesses thanks to its security log streaming and customizable Amazon S3 uploads, giving businesses control over their data while meeting the necessary regulatory standards. It’s simple, straightforward, yet comprehensive, perfect for teams that need strong security without complexity.
Zoom Phone
Zoom Phone is built with powerful compliance and security features that meet modern business demands. It adheres to key standards like GDPR and HIPAA, ensuring data protections and privacy. With encryption protocols like TLS 1.2 and AES-256, call data is safeguarded during transmission, minimizing risks of unauthorized access. Plus, it provides admins with user permission control and call routing settings, enhancing security management.
Making the Final Choice: Which One is Right for You?
At the end of the day, the choice between Voiso and Zoom Phone isn’t just about features; it’s about finding the right tool for your team’s needs.
Voiso shines in its ability to support call centers and businesses requiring advanced analytics and AI-driven tools, while Zoom Phone’s strength lies in its seamless integration with the broader Zoom ecosystem, making it a solid pick for hybrid teams and SMBs.
The good news? Both platforms are capable and reliable, but the better choice depends on how you communicate, who you serve, and where you want to go next.
Already know that Voiso is the tool for you? Talk to us today to see how we can help your business achieve greatness.
FAQs
Which platform is easier to set up for a small or mid-size team?
Zoom Phone is easier to set up thanks to its intuitive interface and seamless integration with the Zoom ecosystem. Voiso requires more configuration, particularly for advanced features.
How do the pricing models differ between Voiso and Zoom Phone?
Zoom Phone offers straightforward tiered pricing with predictable costs, while Voiso’s pay-as-you-go model provides more flexibility for businesses with variable usage.
Which one offers more robust call center and dialer features?
Voiso is the clear winner with advanced call center tools like predictive dialing and sentiment analysis. Zoom Phone lacks specialized features, focusing instead on basic communication needs.
How do they compare in terms of scalability for growing teams?
Both platforms are scalable, but their approaches differ. Voiso is ideal for businesses expecting rapid growth in communication needs, while Zoom Phone supports steady, incremental scaling within its ecosystem.
Is Voiso better than Zoom Phone?
It depends on your priorities. Voiso is better for call centers and analytics, while Zoom Phone is better for hybrid teams and SMBs.
How do I decide which one is best for my business needs?
Consider your specific requirements and growth plans. Voiso suits teams needing advanced features, while Zoom Phone is great for straightforward, unified communication.
