Whether you’re after intuitive features, strong integrations, or scalability, choosing between these two can feel like picking between a great meal and an equally amazing dessert; different, but equally tempting.
This article dives into their key offerings, customer support, integrations, security, and ideal use cases to help you decide which plate to grab.
Key Features
| Feature | RingCentral | Dialpad | Notes |
| Omnichannel support | ✅ | ✅ | Both support multiple channels, though RingCentral offers a broader omnichannel suite. |
| Predictive dialer | ✅ | ✅ | Both include predictive dialing features aimed at sales and call centers. |
| Speech analytics | ✅ | ✅ | Available on both platforms, with AI-powered insights for improving calls. |
| Sentiment analysis | ✅ | ✅ | Both provide sentiment analysis to gauge customer emotions during interactions. |
| Global number coverage | ✅ | ✅ | Both offer extensive global phone number availability. |
| Pay-as-you-go pricing | ❌ | ❌ | Neither typically offers pay-as-you-go; pricing is subscription-based. |
| Custom API integrations | ✅ | ✅ | Both provide APIs for custom integrations and extensibility. |
| CRM integrations | ✅ | ✅ | Integrate with popular CRMs like Salesforce, HubSpot, and more on both platforms. |
| Call recording | ✅ | ✅ | Standard feature across both services. |
| Workforce engagement tools | ✅ | ✅ | Both include tools for monitoring and managing workforce performance. |
| Detailed call analytics | ✅ | ✅ | Both offer in-depth call analytics and reporting dashboards. |
| Dedicated onboarding support | ✅ | ✅ | Both provide onboarding assistance, with RingCentral often offering more comprehensive options. |
| 99.9% uptime guarantee | ✅ | ✅ | Both platforms guarantee high uptime and reliability. |
| Customizable dashboards | ✅ | ✅ | Dashboards on both platforms can be customized to fit user needs. |
| Interactive voice response (IVR) | ✅ | ✅ | IVR systems are standard on both. |
| Local compliance (GDPR, etc) | ✅ | ✅ | Both comply with GDPR and other relevant data privacy regulations. |
| Third-party app marketplace | ✅ | ✅ | Both offer marketplaces with numerous third-party app integrations. |
Pricing
RingCentral
These prices are included in RingCentral’s Business Phone plan with 1-100 users. Visit their website to see various other plans for contact centers, events, video, and conversation intelligence, each with different pricing models.
| Plan | Price (per user/month) | Includes |
| Core | $20 | Unlimited domestic calling, SMS and MMS, IVR menu, HD video meetings up to 100 participants, Google and Microsoft integrations, SSO, shared voicemail, real-time analytics, developer platform, custom integrations, and API access. |
| Advanced | $25 | Everything in Core plus auto call recording, advanced call monitoring and handling, multiple site connection, unlimited internet fax, CRM integrations, custom roles and permissions, archiver for cloud storage back-up, and adoption and usage analytics. |
| Ultra | $35 | Everything in Advanced plus customizable analytics and reporting, 12 months of analytics and reporting history, HD video meetings up to 200 participants, device analytics and alerts, and unlimited storage for files and recording. |
Dialpad
These prices are included in Dialpad’s Connect package. Check out their website for more information on their Meetings, Support, and Sell packages with varying pricing models.
| Plan | Price | Includes |
| Standard | $27/user/month ($15 with annual billing) | Unlimited calling, unlimited AI meetings up to 150 people, SMS, MMS & team messaging, AI-powered call & voicemail transcriptions, Google Workspace & Microsoft 365 integrations, real-time analytics & reporting, and web & chat support. |
| Pro | $35/user/month ($25 with annual billing) | Everything in Standard, plus 24/7 support, CRM & Microsoft Teams integrations, 10 office locations, multiple phone numbers per account, open APIs & Webhooks, global SMS, local numbers in 70+ countries, and 25 ring groups. |
| Enterprise | Contact sales for a custom quote. | Everything in Pro plus 99.9% uptime, unlimited office locations and ring groups, dial-by-extension, integrations with leading SSO providers, Azure AD SSO integration, data retention policies, and priority live agent support. |
Who Has Better Customer Support?
RingCentral
RingCentral’s customer support leans more toward a traditional approach, offering phone, email, and live chat for all plans, as well as onboarding webinars and access to a well-maintained knowledge base. Higher-tier customers enjoy priority support and access to technical account managers, making RingCentral a strong choice for businesses that value human interaction over self-service options.
Dialpad
Dialpad offers a sleek, modern support experience, from detailed online guides and videos to live chat and email support, catering to users who appreciate fast, digital-first assistance. While they have phone support, it’s primarily for higher-tier plans. Dialpad also excels in its AI-powered help, giving users immediate solutions to common problems without waiting for human intervention.
Verdict
If you’re a fan of AI-driven efficiency and minimal human interaction, Dialpad’s modern approach is your best bet. However, if you want more handholding and access to real people when issues arise, RingCentral’s customer-first focus wins.
Integrations
| Integration | RingCentral | Dialpad |
| CRM platforms | Salesforce, Microsoft Dynamics 365, Zoho CRM, SugarCRM | Salesforce, HubSpot, Zoho CRM, Pipedrive |
| Helpdesk tools | Zendesk, ServiceNow, Freshdesk | Zendesk Freshdesk |
| Communication tools | Microsoft Teams, Slack, Zoom | Slack, Microsoft Teams |
| Marketing & automation | Marketo, Mailchimp, HubSpot Marketing | Marketo, ActiveCampaign, HubSpot Marketing |
| Custom integration tools | Zapier, MuleSoft, RingCentral APIs | Zapier, APIs for custom integrations |
| Other | Google Workspace, Microsoft 365, Dropbox | Google Workspace, Microsoft 365 |
Pros And Cons
| Pro/con | RingCentral | Dialpad |
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Use Cases
RingCentral
RingCentral is a powerhouse for larger enterprises or businesses with diverse communication needs. With its extensive feature set, including advanced analytics, omnichannel support, and comprehensive integrations, it’s a great fit for organizations managing complex workflows or global teams.
Dialpad
Dialpad is perfect for small-to-mid-sized teams looking for simplicity and AI-driven innovation. Its intuitive design and smart features, like real-time transcription and AI-powered sentiment analysis, make it ideal for fast-paced startups or tech-savvy sales teams.
Security & Compliance
Both platforms take security seriously, but their approaches reflect their target audiences:
RingCentral
RingCentral offers powerful, enterprise-grade security, including HIPAA compliance for healthcare clients, advanced encryption, and compliance with global standards like GDPR, CCPA, and ISO 27001. Their extensive data residency options also appeal to multinational organizations.
Dialpad
Dialpad focuses on modern security measures like encryption for voice and video calls, SOC 2 compliance, and GDPR alignment. Their cloud-first architecture ensures automatic updates for the latest protection.
Making The Final Choice: Which One is Right for You?
Choosing between Dialpad and RingCentral boils down to your specific needs. Dialpad shines for small-to-mid-sized teams craving innovative AI tools and streamlined communication, while RingCentral dominates for larger, enterprise-level operations demanding strong integrations and extensive global support.
So, ask yourself: Do you value simplicity and innovation, or are you looking for enterprise-grade power and customization? The answer will lead you to the platform that’s right for your business.
Reach out to us today to discover how Voiso’s cloud-based contact center software can revolutionize your business, and make your life so much easier.
FAQs
Which platform is easier to set up for a small or mid-size team?
Dialpad is generally easier to set up, with its intuitive interface and streamlined onboarding process.
How do the pricing models differ between RingCentral and Dialpad?
Dialpad offers more affordable plans aimed at smaller teams, while RingCentral’s pricing reflects its enterprise-grade features and scalability.
Which one offers more robust call center and dialer features?
RingCentral provides more advanced call center and dialer tools, catering to larger, complex operations.
How do they compare in terms of scalability for growing teams?
RingCentral is better suited for scalability with its enterprise-focused solutions, while Dialpad is ideal for smaller teams growing steadily.
Is RingCentral better than Dialpad?
RingCentral is better for enterprises with complex needs, while Dialpad is better for small-to-medium teams prioritizing ease of use and AI tools.
How do I decide which one is best for my business needs?
Consider your team size, budget, and whether you need enterprise-level power or streamlined simplicity to make the right choice.
