While Voiso is renowned for its powerful dialing tools and scalability, Dialpad stands out with its AI-driven innovations and sleek user experience. Let’s break down their key features, use cases, pros and cons, and strengths to help you decide which one is the perfect fit for your team.
Features
| Feature | Voiso | Dialpad | Notes |
| Omnichannel support | ✅ | ✅ | Both Voiso and Dialpad provide omnichannel support for voice, email, and chat. |
| AI-powered speech analytics | ✅ | ✅ | Voiso’s AI focuses on advanced sentiment analysis, while Dialpad’s is more transcription-based. |
| Call recording | ✅ | ✅ | Both platforms offer call recording with easy retrieval options. |
| Predictive dialers | ✅ | ❌ | Voiso offers advanced predictive dialers powered by AI, boosting productivity for high-volume outbound teams, while Dialpad is missing this feature. |
| Video conferencing | ❌ | ✅ | Dialpad includes built-in video conferencing, whereas Voiso focuses more on voice optimization. |
| CRM integrations | ✅ | ✅ | Both integrate with popular CRMs like Salesforce and HubSpot, but Voiso has a wider range of options. |
| Custom IVR menus | ✅ | ✅ | Both Voiso and Dialpad allow customization of IVR menus for tailored customer journeys. |
| Local and international numbers | ✅ | ✅ | Both support global operations with local and international numbers. |
| Voicemail transcription | ✅ | ✅ | Both offer voicemail transcription, whereas Dialpad’s AI might handle it better. |
| Real-time call monitoring | ✅ | ✅ | Voiso and Dialpad both give supervisors the ability to monitor live calls. |
| Pricing transparency | ✅ | ❌ | Voiso emphasizes clear, straightforward pricing, while Dialpad has more complex packages. |
| Uptime and reliability | ✅ | ✅ | Both platforms have strong reliability and high uptimes. |
| Onboarding support | ✅ | ✅ | Voiso provides personalized onboarding, while Dialpad offers a mix of live demos and guides. |
| Third-party messaging apps | ✅ | ✅ | Both integrate with tools like Slack and Microsoft Teams for smooth collaboration. |
| Data compliance | ✅ | ✅ | Voiso and Dialpad adhere to key data compliance standards like GDPR. |
| Custom integration tools | ✅ | ❌ | Voiso has more flexible options for custom integrations tailored to unique workflows. |
| Call analytics and reporting | ✅ | ✅ | Both platforms provide powerful analytics, but Voiso’s are more in-depth for high-volume environments. |
Pricing
| Plan | Voiso | Dialpad |
| Entry-level plan | Start-up ($49/user/month)
Includes:
|
Standard ($27/user/month or $15 with annual billing)
Includes:
|
| Mid-tier plan | Pro ($79/user/month)
Includes everything in Start-up, plus:
|
Pro ($35/user/month or $25 with annual billing)
Includes everything in Standard plus:
|
| Top-tier plan | Pro+ ($129/user/month)
Includes everything in Pro, plus:
|
Enterprise (contact sales for a custom quote)
Includes everything in Pro plus:
|
| Custom/Enterprise | Custom (contact sales)
All the features you need, plus:
|
No custom option mentioned on Dialpad’s website, but they have multiple plans and pricing options, including Dialpad Support and Dialpad Sell. |
Who Has Better Customer Support?
Customer support is one of the most important aspects of any new tool, and Voiso and Dialpad both certainly deliver. That said, they still cater to different needs and priorities. Let’s see how they compare.
Voiso
Voiso excels in delivering a personalized customer support experience that offers tailored onboarding sessions and responsive assistance, always just a click way. They have powerful support channels across phone, email, and web chat, ensuring teams get the help they need in real time.
Plus, with thorough training resources, like live demos and detailed documentation, onboarding is quick and easy for newcomers. Voiso’s hands-on approach makes it a particularly attractive choice for businesses seeking high-touch support with a focus on speedy problem resolution.
Dialpad
Dialpad’s more tech-driven approach to customer support is highly popular among large teams and enterprises. It offers a robust self-service portal, along with a comprehensive knowledge base, community forums, and AI-powered troubleshooting tools to make it easier for users to solve issues independently. Premium customers can also enjoy priority support with faster response times, but smaller teams might find the lack of personalized support less accommodating than Voiso’s.
Integrations
| Integration | Voiso | Dialpad | Notes |
| CRM platforms | Salesforce, HubSpot, Zoho CRM, Pipedrive, Bitrix24 | Salesforce, HubSpot, Zoho CRM | Both integrate with popular CRMs, but Voiso has more flexible options. |
| Helpdesk tools | Freshdesk, Zendesk | Zendesk, Freshdesk | Both support key helpdesk tools, but Voiso integrates with ServiceNow for versatility. |
| Communication tools | Slack, WhatsApp, Facebook Messenger, Telegram, Instagram DM | Slack, Microsoft Teams | Both platforms integrate well with leading communication and team collaboration tools. |
| Marketing & automation | Zapier, Make.com, Facebook Lead Ads, Lemlist, ActiveCampaign, Gmail, Google Calendar | Mailchimp, ActiveCampaign | Voiso offers additional marketing automation options like Pardot and Marketo. |
| Custom integration tools | Webhooks, Developer tools | API, Webhooks | Both provide APIs and webhooks, but Voiso offers more advanced support for custom workflows. |
| Other | Chrome Extension (click-to-call/SMS), Amazon S3, Amazon SQS | Google Workspace, Microsoft 365 | Both platforms integrate with essential productivity tools, though the focus differs slightly. |
Pros And Cons
| Pro/con | Voiso | Dialpad |
| Pros |
|
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| Cons |
|
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Use Cases
Understanding the various use cases each solution excels at can make choosing the right software much easier. Both Dialpad and Voiso are powerful contenders in their own ways, catering to different needs and industries, but let’s take a closer look at where each platform truly shines.
Voiso
Voiso is the best all-round solution for both sales teams and customer support that live and breathe high call volumes. Whether your team spends its time managing outreach campaigns, juggling multiple customer support queries, or a mix of both, Voiso has the tools to elevate your contact center.
Thanks to Voiso’s predictive dialers, your sales teams can make 400% more calls per hour, and with local caller IDs, they’ll get 5x higher rates. With omnichannel support and AI speech analytics, your customer service team can gauge a better understanding of your customers and their needs.
Its affordability makes it a go-to for smaller businesses and startups that want the best-in-class tools without the financial burden, but thanks to its scalability and flexibility, it can cater to businesses of a wide range of sizes.
Dialpad
Dialpad, on the other hand, is a versatile solution designed specifically for teams that value seamless collaboration alongside customer communication. Its built-in AI voice transcription and real-time coaching make Dialpad the perfect tool for businesses that prioritize on-the-go adaptability and insights into team performance.
And thanks to its integrations with collaboration tools like Google Workspace, Microsoft Teams and Slack, it’s a great fit for hybrid or remote work environments. Plus, it appeals to small and mid-sized businesses that need reliability and an easy setup for video, voice, and messaging, without extensive training or infrastructure.
Security & Compliance
Voiso
Voiso has found the perfect balance between strength and simplicity with its GDPR compliance, data encryption, and sensitive data management tools. It’s reliable for SMBs and mid-sized businesses thanks to its security log streaming and customizable Amazon S3 uploads, giving businesses control over their data while meeting the necessary regulatory standards. It’s simple, straightforward, yet comprehensive, perfect for teams that need strong security without complexity.
Dialpad
Dialpad strikes an excellent balance between innovative features and robust security. With its HIPAA compliance, real-time call transcription, and AI-powered sentiment analysis, it ensures sensitive data is managed securely while enhancing customer interactions at the same time. Dialpad is ideal for businesses that value user-friendly tools, as it offers secure access controls and encryption without over-complicating anything, making it a trusted choice for teams navigating hybrid environments and strict data security requirements.
Making The Final Choice: Which One is Right for You?
Choosing between Voiso and Dialpad isn’t as easy as it seems; there are so many features, benefits, differences, and similarities that make it a much tougher choice than you’d think. But ultimately, the best choice comes down to your business’s unique needs and priorities.
Voiso excels in delivering a feature-rich platform tailored for high-volume sales and support teams, along with powerful dialing capabilities and extensive customizability. Alternatively, Dialpad shines with AI-driven tools, seamless integrations, and an intuitive interface, making it a favorite of teams focused on collaboration and user-friendliness.
As you weigh your options, it’s important to consider the specific features, integration capabilities, and security standards that you’re looking for: which ones align with your operational goals, and which ones aren’t really necessary? Whatever your priority, whether it’s advanced analytics or scalability, AI-driven tools or simply user-friendliness, the right platform should empower your team both now and in the future.
So take your time, assess your needs, and choose the one that’s best suited to what you’re looking for. Or, save yourself the time and talk to us today to make the choice that much easier and quicker, and watch us turn your contact center into a powerhouse.
FAQs
Which platform is easier to set up for a small or mid-size team?
Voiso’s streamlined onboarding and hands-on support make it a quicker and easier setup for small to mid-sized businesses, while Dialpad’s self-service approach might require more time and technical familiarity.
How do the pricing models differ between Voiso and Dialpad?
Voiso’s pricing is more transparent with scalable plans that cater to various team sizes, while Dialpad follows a tiered pricing model with advanced features locked behind higher-tier subscriptions, making Voiso a more budget-friendly option for smaller teams.
Which one offers more robust call center and dialer features?
Voiso definitely shines with advanced call center tools like predictive dialers, local caller IDs, and AI speech analytics, whereas Dialpad focuses more on unified communication but doesn’t offer as much depth in call center-specific capabilities.
How do they compare in terms of scalability for growing teams?
Both platforms are scalable, but Voiso’s customizable tools and flexible pricing plans make it particularly attractive to businesses planning for rapid growth. Dialpad offers more standard scalability with its integration-friendly ecosystem.
Is Voiso better than Dialpad?
It depends on your needs; Voiso is better suited for businesses with high call volumes and a focus on advanced call center features, while Dialpad excels for teams prioritizing unified communications and collaboration tools.
How do I decide which one is best for my business needs?
Consider your primary requirements: if you need powerful call center tools and personalized support, Voiso is likely the better fit. If your focus is on unified communication and integration-heavy workflows, Dialpad might be the way to go.
