10 Best Dialpad Alternatives in 2025

Dialpad is a cloud-based phone system that offers a suite of powerful features and seamless integrations. It’s made a name for itself as a modern, AI-powered solution and one-stop shop for businesses who want streamlined communication. With features like voice, video, messaging, and AI transcription, Dialpad is ideal for nearly every business; whether a small startup or large team, it’s intuitive, flexible, and scalable. 

But like any tool, Dialpad doesn’t come without flaws. Many users have sought alternatives due to certain feature limitations and pricing issues, but what are the real downsides of Dialpad, and who can you turn to as an alternative? Well, we’ve got you covered. 

If Dialpad isn’t delivering everything you need, don’t worry. You’ve got plenty of options! 

Downsides of Dialpad

While Dialpad is a well-known name in the cloud communication space, it does have a fair amount of drawbacks that turn some businesses off. Here are the main ones to consider: 

1. Limited advanced features for large companies: Dialpad falls short in its ability to cater to enterprises and large businesses with advanced communication needs due to its lack of predictive dialers, workforce management tools, and robust analytics. 
2. Call quality issues: Dialpad’s call quality isn’t the most consistent, especially for those in areas with less reliable internet infrastructure. Users report dropped calls and audio delays, which is a hindrance for high-volume call centers that rely on clear communication. 
3. User-unfriendliness: While it has a modern interface, it’s not the most intuitive. Teams often need extra time to adapt and train, which can delay full implementation and ultimately, productivity. 
4. Limited global coverage: International calling and global coverage at Dialpad isn’t as comprehensive as other competitors, which might be restrictive for businesses operating across multiple countries. 
5. Basic customer support: Users often report slow customer service response times and limited availability of troubleshooting for major pain points. 

Best CCaaS Alternatives to Dialpad

1. Voiso

Voiso’s cloud-based, flexible contact center software is highly versatile and ideal for businesses of any size. Whether your call center is inbound, outbound, or blended, Voiso has a suite of features tailored to your specific needs. It’s quick and easy to get started, and effortlessly scales up or down with your business. 

Voiso key features

Voiso’s benefits are twofold: to improve sales team productivity and performance, and to enable top-tier customer support across multiple communication channels. Let’s see how. 

For sales teams

1. Local caller IDs

Building trust and familiarity with prospects is often the key to higher levels of conversion. Using a local caller ID means your call is already familiar from the get-go, boosting the likelihood of successful call connections and ultimately, sales opportunities. 

2. Real-time dashboards

Knowing what’s going on in your contact center at any given point in time is crucial to maintaining high levels of productivity and success. Real-time dashboards provide just that: they give managers an overview of a variety of metrics like call volume, wait times, customer satisfaction, and agent productivity, enabling data-driven decision making and better operations. 

3. AI answering machine detection (AI AMD)

Voiso’s built-in AI AMD can detect answering machines in as little as 3.5 seconds, which means agents don’t waste time on calls that aren’t answered by humans. 

4. Automation

By automating the time consuming tasks like manual dialing, call logging, and note-taking, agents can focus their attention on the things that matter most. 

5. AI-predictive dialer

With AI handling the bulk of the work, your agents can focus on being fully prepared for each call, improving connection rates, and optimizing their outbound efforts. Plus, with machine learning algorithms built in, our predictive dialer can guess when agents will be available before dialing the next call, reducing abandonment rates by 73%. 

For support teams 

1. AI speech analytics

Speech analytics gives you the information you need to provide excellent support to your customers. By analyzing tone of voice, sentiment, and even emotions, speech analytics can guide agents based on how satisfied customers are during calls, boosting satisfaction rates and improving success. 

2. Omnichannel toolkit

 Customers connect from everywhere – web chat, email, phone, messaging apps, and social media. Omnichannel communication centralizes customer interactions, giving agents full access to customer histories across every touchpoint. 

3. Flow builder

Flow builder is the tool for support agents who want to program their own custom workflows, tailored to their customer’s individual needs. It enables them to design their own IVR menus, communication flows, and skills-based routing queues, improving customer satisfaction and agent performance. 

4. Skills-based routing

Skills-based routing is like a smart receptionist: it analyzes the customer’s inquiry and sends the call to the most appropriate agent based on criteria like language, area of expertise, experience, and agent capability, improving resolution rates and reducing agent idle time. 

Voiso pricing plans 

We also provide a 30-day free trial period for businesses to test our software and features before purchasing.

Who is Voiso best for?

Voiso is a flexible, scalable, and budget-friendly option that includes advanced automation and AI-driven features, making it the perfect choice for any business. 

2. RingCentral

When you think about VoIP telephony solutions, Ringcentral is probably one of the first to come to mind. It’s been on the market since 1999, making it over 25 years old. RingCentral has a great variety of features, and offers HD quality voice and video. It’s a good fit for enterprises, since it offers omnichannel communication, lead qualification tools, and management, collaboration and performance features – all in a single software.

RingCentral key features

1. Excellent video conferencing 

Users get tools like whiteboards, screen sharing, breakout rooms, and a seamless scheduling process. 

2. Team collaboration tools 

RingCentral offers messaging and file sharing, along with specific integrations with platforms like Monday.com. 

3. Real-time metrics and transcriptions 

Users can monitor their quality of service with real-time insights into performance metrics, allowing for constant team productivity improvements. Plus, voicemail transcriptions allow agents to easily find the information they need without having to re-listen to calls. 

4. Top-tier communication options

RingCentral offers unlimited outbound and inbound calls, business SMS, internal chat options, and international numbers from over 100+ countries. 

RingCentral pricing plans

It’s worth noting that the prices above refer to the RingCentral Business Phone plans with 1-100 users. Their website also includes contact center, events, video, and conversation intelligence plans with varying pricing. 

RingCentral downsides

• Advanced features locked to high-tier plans: Sentiment analytics, speech-to-text transcription, smart dialers, skills-based routing and some agent management features aren’t available in standard plans and require an upgrade to more specialized packages. 
• Extra charges for certain features: Things like toll-free numbers require additional costs, even in Premium and Ultimate plans. 
• Long implementation times: Based on scale and complexity, implementation times and fees can vary. Some take up to 90 days, while others are much quicker. 

RingCentral conclusion

RingCentral is an established, reliable name on the VoIP market. It has great video conferencing and performance tracking capabilities, and a variety of powerful features, but some are limited to higher tier plans and incur additional fees. 

3. Nextiva

Nextiva is a big player in the VoIP market, servicing a large number of enterprises and over 150,000 customers in total, a huge chunk being small to medium-sized businesses. Nextiva’s cloud-based telephony platform improves both external and internal business communication with omnichannel tools that support remote work. 

Nextiva key features

1. User-friendliness

Users can start calls within minutes thanks to Nextiva’s quick and easy setup. And since Nextiva hosts the system themselves, maintenance is a piece of cake for businesses. 

2. Advanced features and integrations

Nextiva offers various advanced call center features, like conference calling, voicemail transcription, multi-level attendant, and much more. It also integrates with tools like Outlook, Google Cloud products, QuickBooks, Dropbox, and Zendesk. 

3. Healthcare compliance

Nextiva’s HIPAA-compliant virtual faxing makes it ideal for businesses in the healthcare industry, enabling medical employees to share information safely and without stress. 

4. Round-the-clock customer support

Nextiva’s customer service team is available 24/7, so businesses can rest assured knowing that they’re supported at all hours of the day. 

Nextiva pricing plans

Small business

Enterprise

Nextiva downsides

• Integrations: Nextiva is missing certain integrations, like Slack or Zapier. This can be a barrier for some businesses as Zapier enables users to further connect their VoIP telephony system with thousands of non-native systems. 
• Prices: Nextiva’s prices may be considered high, especially for small businesses.

Nextiva conclusion

Nextiva is without a doubt a VoIP market leader; it’s intuitive, offers many features, and serves businesses across a wide variety of industries. Even so, it’s missing several essential integrations and can be considered expensive compared to alternatives. 

4. Zoom Phone

Zoom is well-known as a market leader in video conferencing, virtual meeting, webinar, and conference calling. It’s since expanded into Zoom Phone, a cloud-based phone system that improves its communication abilities significantly. 

Zoom Phone key features

1. Unlimited meetings

All Zoom plans include unlimited one-to-one and group meetings, with a limit of 40 minutes for the Basic plan. 

2. User-friendliness

Zoom is intuitive, easy to use, and easy to navigate, facilitating seamless user experiences. 

3. Robust integrations

Zoom supports over 1000 third-party integrations, improving functionality and accessibility for users. 

4. Automation tool

Zoom Phone has multiple automation features, like click-to-call, to streamline the calling process.

Zoom Phone pricing plans

Zoom Workplace pricing

Zoom Phone pricing

Additional add-ons are also available, enabling businesses to customize their package to fit their own individual needs. 

Zoom Phone downsides

• Advanced dialing: Zoom lacks predictive dialing, which is important for high volume outbound calling. 
• Gaps in integration: It offers multiple integrations, but lacks a native integration with some popular CRMs like Freshsales. 
• Feature availability: Certain business phone features are only available in higher-tier plans, with audio conferencing and real-time analytics available only as add-ons, which ultimately increases overall costs. 
• Training options: Zoom doesn’t offer in-person training sessions, which can be a challenge for businesses looking for hands-on onboarding. 

Zoom conclusion

Zoom has steadily built up a strong reputation as a virtual meeting tool in the business world. It’s user-friendly, supports multiple third-party integrations, and offers advanced automation tools. On the other hand, some important tools are only available as add-ons. Plus, their prices can be pretty steep compared to competitors. 

5. 8×8

8×8 is a leading cloud-based telephony system designed to streamline business communication. It unifies communication platforms, like voice, video, chat, and contact center solutions, catering to businesses of all sizes with scalable plans to suit different organizational needs. 

8×8 key features

1. Analytics

8×8 offers advanced analytics and reporting tools that centralize data to help managers organize their teams and workflows more efficiently. Plus, with real-time reporting on KPIs and emerging trends, managers can gauge immediate insights into performance metrics.

2. Integrations

8×8 seamlessly integrates with apps like Salesforce, Slack, and Microsoft Teams, which is essential for optimizing collaboration and team productivity. 

3. Global calling

8×8’s higher-tier plans include unlimited calling to multiple countries, facilitating international communication. 

8×8 pricing plans

8×8 downsides

• Regional calling restrictions: Extensive international calling is available only on higher-tier plans; the X2 plan offers unlimited voice calling to 14 countries, whereas the X4 extends to 48 countries. 
• SMS function: Business SMS and MMS are available in both X2 and X4, primarily within the US. International SMS capabilities are available, but may be limited.

• Feature availability: Some advanced features like multi-level auto-attendant and call analytics are only included in higher-tier plans. Call recording storage can also vary by plan, with up to 30 days in the X2 and 130 in the X4. 

• Office is required: In order to get a local number, you’ll need a physical office location in that region. 

8×8 conclusion

8×8 excels when it comes to analytics and integrations, but can be slightly limited when it comes to international capabilities which can be a turn-off for some businesses. Plus, certain feature accessibility restrictions can be a dealbreaker, making it essential for businesses to consider the plan specifics to make sure they align with their requirements. 

6. Vonage

One of the best-known virtual phone providers in the world, Vonage has been in business for over 20 years, and have built themselves a strong reputation as a reliable and stable business communications solution.

Vonage key features

1. Seamless calls and messaging

Vonage offers reliable voice, SMS, and chat in a unified platform that makes communication efficient and easy. 

2. Auto-attendant and call forwarding

Ensures every call is routed to the right place or forwarded to mobile, minimizing missed calls. 

3. CRM integrations

Syncs with CRMs like Salesforce and HubSpot to centralize customer data and enable personalized interactions. 

4. Voice and video conferencing

Supports remote collaboration with virtual meetings and screen sharing options. 

Vonage pricing plans

Vonage downsides

• High costs: More expensive than other suppliers, making it less accessible to smaller or more budget-conscious businesses.
• Hidden fees: Many users report unexpected charges that increase the overall cost of use.
• Limited basic plan features: Entry-level plans are dependable but don’t offer the comprehensive features that modern businesses need. 

Vonage conclusion

Vonage is a well-known, legacy status virtual phone system with a reliable, easy-to-use, and effective platform. Their basic plans, however, can be limited, with additional features involving extra costs. If budget constraints or advanced features are a priority, Vonage mightn’t be the best choice for your business. 

7. Google Voice

Google Voice has been around since 2009, offering a versatile mix of both free and paid plans tailored to meet the needs of unique businesses. Thanks to its straightforward setup and range of features, it’s a popular choice for small businesses, while still catering growing companies with scalable benefits. 

Google Voice key features

1. Unlimited calling

The free plan includes unlimited calling within the US & Canada, making it ideal for companies with a domestic presence. 

2. Call recording

All plans allow users to record incoming calls.

3. Easy implementation

User-friendly and easy to set up, businesses can get started within minutes. 

4. 24/7 support

Round-the-clock customer support available whenever needed. 

Google Voice pricing plans

Google Voice downsides

• Geographical limitations: Users need a US phone number, limiting its use for international customers.
• Poor integrations: Google Voice doesn’t integrate with popular tools like Slack and Zapier, complicating workflow automation. 
• Lack of advanced features: No toll-free numbers, automated call distribution, call monitoring, contact management, IVR, or advanced reporting and analytics. 

Google Voice conclusion 

Google Voice is a well-known calling platform that offers features ideal for small startups and individual entrepreneurs. It includes unlimited calling within the US and Canada, call recording, and 24/7 customer support, among many other benefits, but it’s limited to the US and Canada due to its necessity for a US phone number. Plus, the lack of several popular integrations and features makes it unsuitable for larger organizations. 

8. Grasshopper

Grasshopper is often the go-to VoIP solution for smaller businesses. It’s the ideal tool for any organization looking to streamline their global operations, offering a suite of features designed to simplify traditional call center software. 

Grasshopper key features

1. Voicemail transcription

Converts voicemail to text, allowing users to read messages when listening isn’t possible. 

2. Custom greetings

Allows businesses to create personalized messages, improving the caller experience. 

3. Simultaneous call handling

Enables multiple calls to be handled simultaneously, reducing the likelihood of missed connections. 

4. Business texting

Supports the sending and receiving of text messages on your business number, facilitating quick communication. 

Grasshopper pricing plans

Grasshopper downsides

• No call recording: Grasshopper lacks call recording capabilities, which is a significant hindrance for businesses relying on recordings for agent training, QA, and compliance with industry regulations. 
• No power dialers or automated dialing: Without power dialing and automated dialing features, Grasshopper mightn’t be suitable for businesses who need advanced outbound calling efficiency, such as sales or customer service teams handling high volumes of calls. 
• No click-to-call feature: The lack of click-to-call can interrupt workflows, forcing users to waste time on manual dialing and risk human error. 

Grasshopper conclusion

Grasshopper is a good VoIP call center solution for smaller businesses thanks to its ease of use and suite of key features. But, its simplicity means that it doesn’t have advanced features like call recording and detailed analytics. Grasshopper is the ideal solution for any business looking at easy-to-use phone systems, but if you need more advanced features, it might not be the best option. 

9. Ooma

Ooma is another cloud-based phone system designed to simplify communication for both businesses and individuals. It’s an affordable, user-friendly option with powerful features like virtual receptionists, call forwarding, and conferencing, among others, that support small businesses and remote teams. Plus, it’s got a variety of scalable plans that grow with your business. 

Ooma key features 

1. Voicemail-to-email forwarding

Voicemails get sent directly to your email, so nothing goes unnoticed.  

2. Caller ID

Identifies incoming callers, allowing agents to prepare for their next conversation by knowing who they’re talking to. 

3. Video conferencing

Facilitates virtual meetings in the Pro and Pro Plus plans.

4. Desktop and mobile apps

Service access through Android, iPhone, and desktop apps.

Ooma pricing plans

Ooma downsides

• No in-person training: Although setup is simple and they offer customer support and guidance, Ooma doesn’t offer in-person training, which can be a turn-off for some businesses. 
• Lack of advanced dialers: Ooma doesn’t offer predictive dialers and telemarketing management, which can slow down workflows and complicate sales efforts. 
• No reporting and analytics capabilities: Without strong reporting and analytics, Ooma makes it difficult for managers to gauge their operational effectiveness. 

Ooma conclusion

While Ooma is a great solution for small businesses up to 500 employees, or even a home phone service, it’s pretty limited for bigger companies. The setup is fast and simple, with basic features for efficient communication and both desktop and mobile apps. But, it lacks reporting and analytics tools, plus multiple essential features that are only available in higher tier plans.

10. GoTo Connect

GoTo Connect is a highly versatile cloud-based phone and communication system suitable for businesses of all sizes. It combines VoIP calling, video conferencing, and messaging into one platform to enhance collaboration and streamline workflows. It integrates easily with popular business tools, is user-friendly, and is a reliable and scalable solution that meets the needs of modern businesses. 

GoTo Connect key features

1. Unlimited call routing

Seamlessly routes calls to the right person or department to improve resolution rates. 

2. Auto attendants 

Automates call management with customizable greetings and menus that guide callers to the right place. 

3. Video meetings up to 250 participants 

Enables large-scale virtual meeting hosting with advanced collaboration tools. 

4. 24/7 customer support

Provides round-the-clock assistance to resolve any issues you may encounter. 

5. Compatibility with 180+ desk phone models 

Provides flexibility with extensive hardware support, allowing you to use your existing phones or choose new devices. 

GoTo Connect pricing plans 

GoTo Connect have a range of plans with varying features, but their prices aren’t readily available on their website. For more information about pricing, contact their sales team or request a demo. 

GoTo Connect downsides

• Lack of advanced features and integrations: Certain features are locked behind higher tier plans, making it inaccessible to smaller businesses or those on a tight budget. 
• Poor mobile experience: Some users have reported that the mobile app could be improved to better meet the needs of on-the-go professionals. 

GoTo Connect conclusion 

GoTo Connect is a comprehensive VoIP software solution for businesses looking for unified communication. It has a rich set of features that enable scalability and flexibility, but smaller businesses or those looking for specific integrations might need to consider the cost:benefit ratio as some advanced features are only available in higher tier plans.