Dialpad is a cloud-based communication solution known for its smart AI features, while Bird is an emerging software gaining attention for its innovative approach to team collaboration and streamlined communication.
Whether you’re managing a growing team or looking for a platform tailored to specific workflows, this comparison will help you figure out which tool aligns best with your business needs.
Key Features
| Feature | Bird | Dialpad | Notes |
| Omnichannel support | ✅ | ✅ | Both platforms support multiple communication channels. |
| Predictive dialer | ❌ | ✅ | Dialpad includes advanced dialing tools, while Bird doesn’t. |
| Speech analytics | ❌ | ✅ | Dialpad’s AI excels in providing speech insights. |
| Sentiment analysis | ❌ | ✅ | Dialpad offers sentiment analysis to gauge customer emotions. |
| Global number coverage | ❌ | ✅ | Dialpad has international number options, whereas Bird is region-focused. |
| Pay-as-you-go pricing | ✅ | ❌ | Dialpad doesn’t have a pay-as-you-go function, whereas Bird does. |
| Custom API integrations | ✅ | ✅ | Both platforms allow custom API connections. |
| CRM integrations | ✅ | ✅ | Both integrate with popular CRM tools. |
| Call recording | ✅ | ✅ | Both platforms provide call recording capabilities. |
| Workforce engagement tools | ❌ | ✅ | Dialpad includes agent management features. |
| Detailed call analytics | ❌ | ✅ | Dialpad offers in-depth call analytics, while Bird focuses on collaboration metrics. |
| Dedicated onboarding support | ✅ | ✅ | Both offer onboarding support, but Bird’s is less intensive. |
| 99.9% uptime guarantee | ✅ | ✅ | Both ensure high service reliability. |
| Customizable dashboards | ✅ | ✅ | Both allow users to personalize their dashboards. |
| Interactive voice response (IVR) | ❌ | ✅ | Dialpad includes IVR for routing calls efficiently. |
| Local compliance (GDPR, etc) | ✅ | ✅ | Both platforms ensure compliance with regional regulations. |
| Third-party app marketplace | ❌ | ✅ | Dialpad features a robust app marketplace; Bird’s options are limited. |
Pricing
Bird
Bird charges based on the number of contacts your business is targeting on a monthly basis.
They have a $45/month plan that includes up to 30,000 email, SMS, or WhatsApp sends, global coverage for SMS and WhatsApp, as well as Journeys, CDP, Templates, Integrations and more.
Alternatively, for enterprises that reach more than 50,000 monthly contacts, they have a custom pricing plan that includes the following:
- Unlimited email, SMS, or WhatsApp sends
- Global coverage for SMS and WhatsApp
- Journeys, CDP, Templates, Integrations and more
- GDPR compliance & enterprise features
- Custom support plans
- Advanced deliverability services
Dialpad
These prices are included in Dialpad’s Connect package. Check out their website for more information on their Meetings, Support, and Sell packages with varying pricing models.
| Plan | Price | Includes |
| Standard | $27/user/month ($15 with annual billing) | Unlimited calling, unlimited AI meetings up to 150 people, SMS, MMS & team messaging, AI-powered call & voicemail transcriptions, Google Workspace & Microsoft 365 integrations, real-time analytics & reporting, and web & chat support. |
| Pro | $35/user/month ($25 with annual billing) | Everything in Standard, plus 24/7 support, CRM & Microsoft Teams integrations, 10 office locations, multiple phone numbers per account, open APIs & Webhooks, global SMS, local numbers in 70+ countries, and 25 ring groups. |
| Enterprise | Contact sales for a custom quote. | Everything in Pro plus 99.9% uptime, unlimited office locations and ring groups, dial-by-extension, integrations with leading SSO providers, Azure AD SSO integration, data retention policies, and priority live agent support. |
Who Has Better Customer Support?
Bird
Bird emphasizes simplicity in its customer support, offering a combination of email assistance and a detailed knowledge base to guide users through common issues. While live support isn’t always available, Bird provides timely responses to queries and prioritizes clear, actionable solutions for smaller teams looking for quick fixes.
Dialpad
Dialpad offers a sleek, modern support experience, from detailed online guides and videos to live chat and email support, catering to users who appreciate fast, digital-first assistance. While they have phone support, it’s primarily for higher-tier plans. Dialpad also excels in its AI-powered help, giving users immediate solutions to common problems without waiting for human intervention.
Verdict
Dialpad outshines Bird with its strong support model, including 24/7 phone, chat, and email support, as well as AI-powered troubleshooting tools that make resolving issues faster and more intuitive. Bird, while helpful and responsive, lacks the real-time assistance and advanced tools Dialpad provides. For businesses requiring ongoing, hands-on support, Dialpad is the better choice, whereas Bird caters more to teams that prefer a lighter-touch approach.
Integrations
| Integration | Bird | Dialpad |
| CRM platforms | HubSpot, Zoho CRM, Pipedrive | Salesforce, HubSpot, Zoho CRM, Pipedrive |
| Helpdesk tools | Zendesk, Help Scout | Zendesk Freshdesk |
| Communication tools | Slack, Google Workspace | Slack, Microsoft Teams |
| Marketing & automation | Mailchimp, Zapier | Marketo, ActiveCampaign, HubSpot Marketing |
| Custom integration tools | Zaper, API access | Zapier, APIs for custom integrations |
| Other | Asana, Trello | Google Workspace, Microsoft 365 |
Pros and Cons
| Pro/con | Bird | Dialpad |
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Use Cases
Bird
Bird is ideal for small to mid-sized teams focused on enhancing collaboration and internal communication. It’s particularly useful for remote teams managing tasks, messaging, and project coordination in one streamlined platform, but it might not be enough for businesses with heavy customer service needs or advanced call center operations.
Dialpad
Dialpad is perfect for small-to-mid-sized teams looking for simplicity and AI-driven innovation. Its intuitive design and smart features, like real-time transcription and AI-powered sentiment analysis, make it ideal for fast-paced startups or tech-savvy sales teams.
Security & Compliance
Bird
Bird ensures compliance with standard regulations like GDPR and employs encryption protocols to protect user data. While its security measures are sufficient for collaboration-focused use, it may lack the enterprise-grade protections necessary for industries with strict compliance needs.
Dialpad
Dialpad focuses on modern security measures like encryption for voice and video calls, SOC 2 compliance, and GDPR alignment. Their cloud-first architecture ensures automatic updates for the latest protection.
Making The Final Choice: Which One is Right for You?
Dialpad and Bird serve different purposes, and making the right choice heavily depends on your business requirements.
Dialpad is a feature-rich platform designed for teams needing advanced calling capabilities, analytics, and strong customer support. On the other hand, Bird excels in providing a streamlined, affordable solution for team collaboration and communication.
If you’re looking for a versatile tool to manage customer-facing operations, Dialpad takes the lead. But for internal teamwork and simplified workflows, Bird is a standout option. Evaluate your team’s needs and future goals to decide which platform aligns best with your vision.
Reach out to us today to discover how Voiso’s cloud-based contact center software can revolutionize your business, and make your life so much easier.
FAQs
Which platform is easier to set up for a small or mid-size team?
Bird is slightly easier to set up due to its simple interface and focus on straightforward collaboration, while Dialpad’s advanced features may require a bit more onboarding effort.
How do the pricing models differ between Bird and Dialpad?
Bird is more cost-effective with budget-friendly plans tailored for small teams, while Dialpad offers a range of scalable options that include advanced communication tools.
Which one offers more robust call center and dialer features?
Dialpad leads with its robust call center tools, including predictive dialing, sentiment analysis, and detailed call analytics, which Bird lacks.
How do they compare in terms of scalability for growing teams?
Dialpad scales more effectively for growing teams by offering enterprise-level features and integrations, while Bird is better suited for smaller teams with modest growth ambitions.
Is Bird better than Dialpad?
Bird is better for simple, collaborative workflows, but Dialpad is superior for comprehensive communication needs and advanced telephony capabilities.
How do I decide which one is best for my business needs?
Choose Bird if you need a straightforward, affordable solution for internal team collaboration, and opt for Dialpad if your focus is on customer-facing operations, advanced features, and long-term scalability.
