Both platforms are leaders in the unified communications space, offering powerful features like omnichannel support, customizable dashboards, and workforce engagement tools. But, they differ in areas like predictive dialing, sentiment analysis, and pricing structure.
This article unpacks the specifics to help you make an informed decision by diving into customer support, integrations, security, and use cases.
Key Features
| Feature | RingCentral | 8×8 | Notes |
| Omnichannel support | ✅ | ✅ | Both support voice, video, messaging, and more. |
| Predictive dialer | ✅ | ❌ | RingCentral includes comprehensive dialer options. |
| Speech analytics | ✅ | ✅ | Both offer speech analytics for better customer insights. |
| Sentiment analysis | ✅ | ❌ | Sentiment analysis is only available with RingCentral. |
| Global number coverage | ✅ | ✅ | Both have a strong international presence. |
| Pay-as-you-go pricing | ❌ | ❌ | Both rely on subscription-based pricing models. |
| Custom API integrations | ✅ | ✅ | Both provide APIs for custom workflows. |
| CRM integrations | ✅ | ✅ | Both integrate with popular CRMs like Salesforce. |
| Call recording | ✅ | ✅ | Call recording is a standard feature for both. |
| Workforce engagement tools | ✅ | ✅ | Both offer workforce optimization tools. |
| Detailed call analytics | ✅ | ✅ | Detailed reporting is available on both platforms. |
| Dedicated onboarding support | ✅ | ✅ | Both provide strong onboarding for new customers. |
| 99.9% uptime guarantee | ✅ | ✅ | Industry-standard uptime guarantees for reliability. |
| Customizable dashboards | ✅ | ✅ | Dashboards can be tailored to your team’s needs. |
| Interactive voice response (IVR) | ✅ | ✅ | IVR is included with both for call routing. |
| Local compliance (GDPR, etc) | ✅ | ✅ | Both meet key compliance standards. |
| Third-party app marketplace | ✅ | ✅ | Both platforms offer extensive app ecosystems. |
Pricing
RingCentral
These prices are included in RingCentral’s Business Phone plan with 1-100 users. Visit their website to see various other plans for contact centers, events, video, and conversation intelligence, each with different pricing models.
| Plan | Price (per user/month) | Includes |
| Core | $20 | Unlimited domestic calling, SMS and MMS, IVR menu, HD video meetings up to 100 participants, Google and Microsoft integrations, SSO, shared voicemail, real-time analytics, developer platform, custom integrations, and API access. |
| Advanced | $25 | Everything in Core plus auto call recording, advanced call monitoring and handling, multiple site connection, unlimited internet fax, CRM integrations, custom roles and permissions, archiver for cloud storage back-up, and adoption and usage analytics. |
| Ultra | $35 | Everything in Advanced plus customizable analytics and reporting, 12 months of analytics and reporting history, HD video meetings up to 200 participants, device analytics and alerts, and unlimited storage for files and recording. |
8×8
| Plan | Price (per user/month) | Includes |
| X2 | $24 (billed annually) | Unlimited calling to 14 countries, video meetings with up to 500 participants, SMS/MMS, team chat, integrations with Microsoft Teams, Salesforce, and more. |
| X4 | $44 (billed annually) | Unlimited calling to 48 countries, advanced call management features including supervisor analytics, call monitoring, whisper, barge, and extended call recording storage. |
Who Has Better Customer Support?
RingCentral
RingCentral’s support options are solid, with phone, email, and live chat available, but its depth depends on your plan. Higher-tier plans include perks like technical account managers and prioritized assistance, while all plans offer an extensive knowledge base and self-help resources as a bonus for those who prefer solving issues on their own.
8×8
8×8 prioritizes round-the-clock assistance with 24/7 live chat, phone support, and email options, making it a reliable choice for businesses with global operations. Their onboarding is thorough, and their resources cater to teams of all sizes, ensuring new users feel confident in using the platform.
Verdict
Both platforms offer robust support, but 8×8 has a slight edge for smaller businesses or those needing immediate, hands-on assistance without premium plan requirements.
Integrations
| Integration | RingCentral | 8×8 |
| CRM platforms | Salesforce, Microsoft Dynamics 365, Zoho CRM, SugarCRM | Salesforce, HubSpot, Zoho CRM |
| Helpdesk tools | Zendesk, ServiceNow, Freshdesk | Zendesk, Freshdesk, ServiceNow |
| Communication tools | Microsoft Teams, Slack, 8×8 | Microsoft Teams, Slack, Zoom |
| Marketing & automation | Marketo, Mailchimp, HubSpot Marketing | Marketo, Mailchimp |
| Custom integration tools | Zapier, MuleSoft, RingCentral APIs | Zapier, Tray.io |
| Other | Google Workspace, Microsoft 365, Dropbox | Google Workspace, Office 365 |
Pros And Cons
| Pro/con | RingCentral | 8×8 |
| Pros |
|
|
| Cons |
|
|
Use Cases
RingCentral
RingCentral caters to enterprises and larger teams with diverse needs thanks to its powerful features, global coverage, and deep integrations, making it a great fit for companies managing multiple communication channels and operating across different regions.
8×8
8×8 is ideal for businesses looking for a straightforward, cost-effective solution with solid features for global collaboration and SMB needs. Their focus on seamless integrations and accessible support makes them perfect for small to mid-sized teams expanding their communication capabilities.
Security & Compliance
RingCentral
RingCentral focuses on enterprise-grade security, offering end-to-end encryption, ISO 27001 certification, GDPR and CCPA compliance, and data residency options for global teams. Their infrastructure supports organizations with strict regulatory requirements.
8×8
8×8 offers end-to-end encryption for all communications and adheres to strict industry standards like GDPR, HIPAA, and ISO/IEC 27001. They also provide role-based access controls, secure data storage, and regular audits to ensure ongoing compliance with global regulations. For businesses operating across multiple regions, 8×8’s localized compliance measures and dedicated security protocols make it a dependable choice for maintaining data privacy and integrity.
Making The Final Choice: Which One is Right for You?
When choosing between 8×8 and RingCentral, look at your business’s size, budget, and feature priorities.
For small to mid-sized teams looking for simplicity, reliable customer support, and affordable plans, 8×8 is a fantastic choice. Whereas, if you’re an enterprise with complex needs or require advanced features like predictive dialing and sentiment analysis, RingCentral is worth the investment.
Evaluate your goals and long-term scalability to decide which platform aligns best with your vision.
Don’t want to look too far? You can make your choice simple and talk to us today to see why Voiso is the number 1 alternative to 8×8.
FAQs
Which platform is easier to set up for a small or mid-size team?
8×8 offers a simpler setup, especially for smaller teams.
How do the pricing models differ between RingCentral and 8×8?
8×8 is generally more budget-friendly, while RingCentral’s higher pricing reflects its advanced feature set.
Which one offers more robust call center and dialer features?
RingCentral leads in advanced call center and dialer capabilities.
How do they compare in terms of scalability for growing teams?
Both scale well, but RingCentral offers more tools tailored for large enterprises.
Is RingCentral better than 8×8?
RingCentral is better for advanced needs, but 8×8 excels for cost-conscious, smaller teams.
How do I decide which one is best for my business needs?
Assess your team size, required features, budget, and future growth plans to choose the right fit.
