Vanda Williams
Content Writer
Vanda is a half-Serbian, half-American content writer and marketer with deep expertise in the CCaaS and broader B2B tech space. She specializes in crafting thought leadership and demand-driving content that bridges the gap between complex technology and business value. Based in Lisbon with her partner and dog, Vanda brings both clarity and creativity to every project, helping brands engage and convert decision-makers.
Read more from this author:
December 3, 2025
Recognition from users matters most, and in the G2 Winter 2026 Awards, Voiso was named a Leader or High Performer in over 40 reports, including Speech Analytics, Auto Dialer, and Call Center Infrastructure.
November 24, 2025
In today’s contact centers, data is everywhere. Every customer interaction, every call, every pause and tone holds valuable clues about performance, satisfaction, and brand perception. Yet despite having access to more insights than ever before, many organizations find themselves stuck — surrounded by dashboards, but starved for direction.
November 11, 2025
At Voiso, we believe the best partnerships go far beyond technology integration. Our collaboration with Mercatus Outsourcing, a leader in business process outsourcing and customer experience solutions, exemplifies how shared vision and innovation can create lasting value for both partners and the clients they empower across the EMEA region.
November 11, 2025
At Voiso, every new hire marks the beginning of a story, one that starts long before the first day on the job. Recruiting isn’t just a process for us; it’s where our culture takes shape and where our future growth begins. Every candidate conversation reflects who we are and what we value: transparency, collaboration, and human connection.
October 27, 2025
From global enterprises to Mittelstand companies, organizations are investing in Contact Center as a Service (CCaaS) platforms to streamline communication, boost efficiency, and deliver seamless omnichannel experiences.
October 27, 2025
Today’s leading solutions go far beyond basic telephony. They enable seamless omnichannel communication — across voice, chat, email, and social platforms — while empowering agents with AI-driven tools, real-time analytics, and CRM integration. For UK businesses, these capabilities improve customer satisfaction and ensure compliance with stringent data protection and privacy standards such as UK GDPR.
October 27, 2025
A reliable contact center solution is responsible for connecting every customer touchpoint into one seamless journey. The right platform empowers businesses to unify voice, chat, social media, and messaging channels; automate repetitive tasks with AI; and provide agents with real-time insights that improve satisfaction and retention rates.
October 27, 2025
Few things are more frustrating than being in the middle of an important conversation—only to hear silence, static, or a sudden disconnect. Dropped phone calls are among the most common complaints in mobile and business communication, affecting billions of calls every year.
October 27, 2025
The Federal Communications Commission (FCC) reports that billions of unwanted calls are blocked every year through mobile carriers and third-party call-blocking services. From robocalls and telemarketers to spam and scam attempts, the ability to block numbers has become a vital feature for phone users worldwide.
October 21, 2025
In customer success, the most valuable thing I’ve learned isn’t a tactic or a tool, it’s a mindset shift. Specifically: never treat two clients the same way, even if they’re using the same product.
October 16, 2025
Whether you’re staying in touch with family in Manila, managing remote teams in Cebu, or collaborating with partners in Davao, knowing how to correctly dial the Philippines from the United States can make all the difference.
October 16, 2025
For many individuals and businesses in the United States, making a call to Italy requires understanding a few key dialing steps and codes that ensure your call reaches the right destination.
October 16, 2025
Calling Mexico from the United States is simpler than it might seem — once you know the right sequence of numbers.
October 16, 2025
International dialing can feel confusing at first, especially when country codes and area prefixes come into play. But with the right steps, it’s simple. Once you understand the basic dialing sequence, you can connect with any Australian landline or mobile number in seconds.
October 16, 2025
If you’ve ever tried making an international call, you know it can feel like solving a small puzzle, especially when codes and prefixes come into play. Calling Germany from the United States is no exception, but once you understand the correct dialing format, it’s simpler than it looks.
October 9, 2025
Despite being international, calling Canada from the United States is one of the easiest global calls you can make. Thanks to shared country codes, similar dialing formats, and strong cross-border telecom networks, connecting with colleagues, friends, or clients in Canada is almost as simple as making a domestic call.
October 9, 2025
Making an international call might seem simple — until you realize every country has its own dialing codes, time zones, and call routing rules. Whether you’re contacting family in London, coordinating with a supplier in Manchester, or managing remote teams in the UK, understanding how to dial abroad correctly ensures your calls connect smoothly every time.
October 9, 2025
Zendesk is one of the most widely used customer support platforms in the world, helping businesses of all sizes manage tickets, streamline communication, and deliver exceptional customer experiences. But while Zendesk is powerful on its own, its real strength lies in its flexibility.
October 7, 2025
In the world of customer engagement, recognition is more than a badge, it’s a signal of trust, momentum, and market readiness. That’s why Voiso’s recognition as a Leader in Mid-Market Speech Analytics in Asia in the G2 Fall 2025 Report carries such weight.
October 2, 2025
Zoho CRM is one of the most versatile customer relationship management platforms on the market, trusted by businesses to manage leads, track sales, and nurture customer relationships. But while Zoho CRM is powerful on its own, its true value is unlocked through integrations.
October 2, 2025
Salesforce is the world’s leading CRM platform, trusted by businesses of all sizes to manage sales pipelines, customer relationships, and service operations. But while Salesforce is powerful out of the box, its true potential comes alive through integrations.
October 2, 2025
HubSpot has become the go-to CRM platform for businesses looking to manage their sales, marketing, and customer relationships all in one place. But while HubSpot is powerful on its own, its true potential is unlocked through integrations.
October 2, 2025
From solo entrepreneurs to enterprise teams, organizations of every size are looking for ways to connect their favorite tools, cut down on manual work, and get more done in less time. Zapier makes that possible by linking over 7,000 apps into seamless workflows that run automatically.
October 2, 2025
Chatbots have evolved from novelty features into powerful tools that shape how businesses interact with customers and manage operations at scale.
September 26, 2025
One of the simplest yet most powerful ways to improve call experiences is through warm transfer calls. Unlike abrupt handoffs that force customers to repeat themselves or feel ignored, warm transfers create a smooth bridge between agents, ensuring context and key details follow the customer to the next point of contact.
September 24, 2025
Interactive Voice Response (IVR) systems have become an essential tool for insurance providers seeking to improve customer service, streamline operations, and reduce costs.
September 24, 2025
Customer engagement is more than a buzzword, it’s the heartbeat of a thriving business. When customers are truly engaged, they buy more often, stay longer, and become advocates who drive your brand forward. In fact, brands with a robust customer experience strategy see revenue growth 4–8% higher than the industry average.
September 18, 2025
Taking notes during calls and meetings can be exhausting, and even the most diligent note-taker can miss key details. That’s where AI call summarization tools can help. Powered by natural language processing (NLP), speech recognition, and machine learning, these tools automatically transcribe and distill calls into actionable summaries.