Vanda Williams

International business calls are expensive, and most growing companies underestimate the total bill. According to Fortune Business Insights, the VoIP market has already surpassed $140 billion and is projected to more than double by the early 2030s, largely because businesses need cheaper ways to call across borders.

When customers see a foreign country code on their phone, many just don't answer. A familiar local number feels safer. For sales teams, support desks, and collections teams, that gap can affect pickup rates and results.

IBM reports the average cost of a data breach is $4.45 million. When that breach involves call recordings or personal data, the fallout can include regulatory scrutiny, legal exposure, and the kind of brand damage that doesn't wash off.

Most contact centers put new agents on live calls before workflows and expectations are nailed down. Vague processes, inconsistent feedback, unfamiliar systems; these things pile up, and ramp-up stalls as a result.

Remote work, cross-border sales, and international communities aren't edge cases anymore. Statista research shows the number of people working remotely across national borders has climbed year over year, and app-based voice calling has grown right alongside it. GSMA data tells a similar story: global voice traffic keeps moving away from traditional carriers and toward internet-based calling apps, especially for international calls.

In the second quarter of 2025 alone, spam call filters flagged 13.7 billion suspected spam calls worldwide. This equals more than 150 million unwanted calls every single day, according to Hiya’s Global Call Threat Report. Few communication channels face abuse at that scale, and voice remains one of the hardest to protect.

When inbound calls spike, even a few seconds of delay can cost deals. According to HubSpot’s own benchmark data, 82% of consumers expect an immediate response to sales or service inquiries made by phone. For contact center teams using HubSpot, meeting that expectation depends entirely on how intelligently calls are routed. And here’s the problem: HubSpot doesn’t route voice calls natively.

In 2022, the Consumer Financial Protection Bureau hit Wells Fargo with a $3.7 billion penalty for widespread customer mismanagement violations. These included illegal fees, wrongful foreclosures, and failing to follow through on promised support. With compliance failures come a collapse in trust, and the cost can be both financial and reputational.

Great customer service depends on offering multiple ways to communicate. Still, when things get complicated, 76% of consumers prefer to pick up the phone, according to Zendesk. When the issue is urgent, emotional, or high-stakes, chatbots and email threads simply don’t cut it. People want clarity, empathy, and real-time problem-solving, and voice conversations can handle nuance, emotion, and urgency far better than any asynchronous channel.

Sales teams that use a CRM see up to 29% more revenue than those that don’t (Salesforce, 2023). However, that’s only true if the CRM is fully integrated with the tools reps actually use, like voice calling. Without phone integration, sales managers lose visibility, reps waste time manually logging calls, and customer conversations vanish without context.

Leads contacted within 5 minutes are 100x more likely to connect than those followed up with after 30 minutes, according to the Lead Response Management Study by MIT. Speed matters — and click-to-call helps reps act instantly.

Sales reps spend 64% of their time on non-selling tasks like manually entering data and switching between tools during outreach. In other words, precious time that should be spent talking to leads instead of toggling tabs. That’s according to a 2023 report by McKinsey, which found that fragmented workflows are a top cause of lost sales momentum.

Everything starts with the right people. At Voiso, recruitment isn’t just about filling roles, it’s about building teams that will drive innovation, create impact, and shape the future of customer engagement.

Recognition means something different when it comes from your customers. In the G2 Winter 2026 Awards, Voiso was named a Leader or High Performer in more than forty reports, including categories like Speech Analytics, Auto Dialer, and Call Center Infrastructure.

Sales reps spend more time than they realize just jumping between tools. According to Harvard Business Review, constant context-switching adds up to five full weeks of lost productivity every year. For HubSpot users managing high volumes of outreach, every extra tab, copied number, or manual log entry cuts into time that should be spent actually selling.

Sales reps spend just 28% of their week actually selling, according to Salesforce’s State of Sales report. The rest is consumed by admin work like logging calls, updating records, or manually dialing phone numbers. It’s a daily drain on productivity that compounds across entire teams.

If there’s one thing I’ve learned in this business, it’s that not all partnerships are created equal. Everyone talks about collaboration, but real partnership is about alignment, not just association. It’s about finding a team that shares your values, amplifies your strengths, and helps you grow in the right direction.

Recognition from users matters most, and in the G2 Winter 2026 Awards, Voiso was named a Leader or High Performer in over 40 reports, including Speech Analytics, Auto Dialer, and Call Center Infrastructure.

In today’s contact centers, data is everywhere. Every customer interaction, every call, every pause and tone holds valuable clues about performance, satisfaction, and brand perception. Yet despite having access to more insights than ever before, many organizations find themselves stuck — surrounded by dashboards, but starved for direction.

At Voiso, we believe the best partnerships go far beyond technology integration. Our collaboration with Mercatus Outsourcing, a leader in business process outsourcing and customer experience solutions, exemplifies how shared vision and innovation can create lasting value for both partners and the clients they empower across the EMEA region.

At Voiso, every new hire marks the beginning of a story, one that starts long before the first day on the job. Recruiting isn’t just a process for us; it’s where our culture takes shape and where our future growth begins. Every candidate conversation reflects who we are and what we value: transparency, collaboration, and human connection.

From global enterprises to Mittelstand companies, organizations are investing in Contact Center as a Service (CCaaS) platforms to streamline communication, boost efficiency, and deliver seamless omnichannel experiences.

Today’s leading solutions go far beyond basic telephony. They enable seamless omnichannel communication — across voice, chat, email, and social platforms — while empowering agents with AI-driven tools, real-time analytics, and CRM integration. For UK businesses, these capabilities improve customer satisfaction and ensure compliance with stringent data protection and privacy standards such as UK GDPR.

A reliable contact center solution is responsible for connecting every customer touchpoint into one seamless journey. The right platform empowers businesses to unify voice, chat, social media, and messaging channels; automate repetitive tasks with AI; and provide agents with real-time insights that improve satisfaction and retention rates.

Few things are more frustrating than being in the middle of an important conversation—only to hear silence, static, or a sudden disconnect. Dropped phone calls are among the most common complaints in mobile and business communication, affecting billions of calls every year.

The Federal Communications Commission (FCC) reports that billions of unwanted calls are blocked every year through mobile carriers and third-party call-blocking services. From robocalls and telemarketers to spam and scam attempts, the ability to block numbers has become a vital feature for phone users worldwide.

In customer success, the most valuable thing I’ve learned isn’t a tactic or a tool, it’s a mindset shift. Specifically: never treat two clients the same way, even if they’re using the same product.

Whether you’re staying in touch with family in Manila, managing remote teams in Cebu, or collaborating with partners in Davao, knowing how to correctly dial the Philippines from the United States can make all the difference.

For many individuals and businesses in the United States, making a call to Italy requires understanding a few key dialing steps and codes that ensure your call reaches the right destination.

Calling Mexico from the United States is simpler than it might seem — once you know the right sequence of numbers.