Articles

If you're looking for a cloud-based phone system and contact center solution, Squaretalk is a solid choice for businesses that need efficient call management, AI-powered automation, and seamless CRM integrations.

When it comes to picking between Ooma and MagicJack, it comes down to simplicity versus reliability. Both platforms focus heavily on affordable voice solutions but cater to very different audiences.

CallRail is best known for its call tracking and analytics tools, giving businesses deep insight into where calls are coming from and how campaigns are performing.

Choosing the right communication platform is no small task, especially when comparing two strong contenders like Vonage and Ooma.

If you’re even remotely in the contact center or cloud telephony world, chances are you’ve at least heard the name Zoiper. It’s a solid cloud-based phone system and contact center solution, beloved by many small to mid-size businesses thanks to its easy-to-use interface and reliability. Plus, it gets the job done without breaking the bank.

When deciding between 8x8 and RingCentral, the choice is often left up to the nuances of your business needs.

Microsoft Teams Phone is a cloud-based phone system that adds calling capabilities to the regular Teams platform.

Both Nextiva and Ooma are well-known contenders in the business communication space; both offer powerful features yet cater to businesses with fairly different needs.

If you're running a business, Lindy might already be on your radar as a cloud-based phone system and contact center solution designed to streamline customer interactions. But since it’s quite niche, it might be your first time hearing its name.

Zoom and RingCentral are often seen as head-to-head competitors in the unified communication platforms space.

Ooma is a cloud-based phone system and contact center solution that’s built its reputation on simplicity, affordability, and ease of setup.

If you're currently using 3CX or evaluating it as a potential solution, you're likely aware of its strengths: 3CX is a cloud-based phone system and contact center platform known for offering flexible deployment (on-premise or in the cloud), VoIP capabilities, video conferencing, live chat, and CRM integrations, all within a single interface.

JustCall works well for small teams—but as your business grows, its limitations become harder to ignore. These platforms offer more flexibility, stronger features, and room to scale.

From clunky interfaces to scaling issues, many teams outgrow CallHippo fast. This guide breaks down the top alternatives that offer better performance, support, and value.

AI is no longer a novelty for growth teams—it’s a performance lever. This article shows how smart adoption turns AI from hype into measurable sales and marketing impact.

Looking for a better fit than Ringover? This guide breaks down 11 top alternatives that offer more flexibility, stronger features, or better value as your business grows.

Nextiva is a leading cloud-based phone system and communication platform designed to support small and mid-size businesses with their telephony and contact center needs with a suite of features including VoIP calling, team collaboration tools, auto attendants, call routing, and integrations with popular CRMs.

Thinking of switching from OpenPhone? This guide breaks down the top alternatives and helps you find the best fit for your business in 2025.

Twilio has long been a top choice for businesses needing customizable communication solutions, extensive APIs, and flexible integrations. But it isn't for everyone.

MagicJack is a niche, affordable VoIP phone system for budget-conscious entrepreneurs and small businesses. Learn who it's best for and where to look for alternatives.

Net Promoter Score (NPS) is a powerful loyalty metric, but without context or follow-up, it becomes a missed opportunity rather than a meaningful signal. Voiso enhances NPS by linking scores to real-time sentiment analysis, call transcripts, and automated workflows that drive immediate action across channels. By segmenting feedback and responding quickly, especially to passives and detractors, contact centers can turn static scores into proactive strategies that reduce churn and build long-term advocacy.

Customer Satisfaction Score (CSAT) is a real-time metric that captures how satisfied customers feel after specific interactions, offering valuable insight into service performance. When collected and analyzed effectively, especially through automation and CRM integration, CSAT becomes a powerful tool for driving improvements in loyalty, efficiency, and revenue. Voiso simplifies CSAT tracking with automated surveys, AI-powered sentiment analysis, and real-time dashboards that turn customer feedback into actionable change.

Effective communication tools are the backbone of collaboration and productivity, especially for high volume call centers.

We're happy to announce that Voiso passed its 2025 ISO surveillance audit with flying colors. It’s independent proof that our commitment to security and quality isn’t just talk—it’s certified.