However, as far as scalability and complexity of needs are concerned, Google Voice doesn’t exactly deliver the ideal solution. Businesses might find themselves looking for alternatives that offer greater flexibility, advanced features, better scalability, and more integrations.
Why switch from Google Voice?
Google Voice is a solid starting point, but its limitations become apparent as the business evolves and grows. It’s missing features like call center tools, CRM integrations, omnichannel support, and toll-free numbers, making it less suitable for larger teams or businesses with diverse customer engagement needs.
Plus, Google Voice’s pricing structure and no customization options can be a limiting factor for scaling companies. Switching to a more comprehensive solution gives you the tools and flexibility to keep up with your growth, while the improved customer support provides you with any help you might need along the way.
Let’s take a look at the top 12 alternatives to Google Voice in 2025.
Top 12 Alternatives To Google Voice
| Company | Key features | Pricing | Pros | Cons |
| 1. Voiso | Predictive dialer, real-time analytics, CRM integrations, call recording, and IVR. | Starts at $49/user/month for essential contact center tools, with the option to create a custom plan tailored to your business. | Highly customizable, advanced call center capabilities, global reach. | Requires setup expertise for complex workflows. |
| 2. CloudTalk | International calling, call tagging, and performance monitoring. | Starts at $25/user/month. | Easy to use, excellent call quality, great for remote teams. | Limited integrations, fewer advanced features. |
| 3. Nextiva | VoIP, call management, CRM integration, video collaboration tools. | Starts at $20/user/month, all the way up to $199 for enterprise packages. | Intuitive interface, all-in-one business communication. | Limited advanced call center analytics. |
| 4. Dialpad | AI-powered call transcription, integrations, and SMS capabilities. | Starts at $15/user/month for standard plans, or free for video meeting plans. | Excellent AI tools, user-friendly mobile app. | Limited international calling features. |
| 5. 8×8 | Cloud-based calling, video conferencing, team messaging, analytics. | Starts at $24/user/month. | Strong security features, global phone numbers. | Interface may feel outdated compared to modern competitors. |
| 6. RingCentral | Video conferencing, messaging, team collaboration, integrations with popular tools. | Starts at $20/user/month. | Feature-rich, reliable, wide integration options . | Premium features drive up cost. |
| 7. Talkdesk | AI-powered automation, seamless integrations, and omnichannel capabilities. | Starts at $85/user/month. | User-friendly interface, seamless CRM integrations, scalability to accommodate growing businesses. | Pricing can be steep, support quality varies depending on the service tier. |
| 8. Ooma | Unlimited calling, virtual receptionist, call blocking. | Starts at $19.95/user/month with over 50 features. | Affordability, scalability, advanced call management, easy setup. | Limited integration options, basic analytics and lack of advanced AI-driven features. |
| 9. Grasshopper | Virtual phone system with voicemail transcription and call forwarding. | Starts at $14 when billed annually, and $18 when billed monthly. | Affordable, easy-to-use for startups and solo entrepreneurs. | Limited features for larger teams or advanced use cases. |
| 10. GoTo Connect | VoIP, video conferencing, team messaging. | Contact sales for a customized quote. | Omnichannel communication, extensive advanced tools, robust integrations, user-friendly interface. | Higher costs, mobile app limitations, and a steep learning curve. |
| 11. Vonage | VoIP, SMS, video calls, API integrations. | Starts at $13.99/user/month. | Flexible API tools, strong for integrations, global coverage. | Pricing can be confusing with add-ons. |
| 12. Genesys Cloud CX | AI and analytics-driven customer experience, omnichannel support, and scalability. | Starts at $75/user/month. | Highly scalable, advanced AI tools, strong for customer support. | Expensive, overwhelming for small teams. |
1. Voiso
Voiso is a cloud-based, flexible, scalable contact center solution that suits businesses of all shapes and sizes. It’s user-friendly and easy to set up, and caters to both customer service and sales teams alike with productivity-boosting AI features like speech analytics and chatbots, as well as powerful outbound predictive dialers and answering machine detection.
Key features
Voiso is perfect for both sales and customer support teams, helping them enhance productivity and deliver excellent customer service.
For sales teams
Local caller IDs
Local caller IDs build trust and familiarity with prospects, which results in higher answer rates and conversions. Local numbers feel familiar, which increases the likelihood of prospects answering your call, leading to more sales opportunities and higher revenue.
Automation
Voiso automates the time consuming tasks like manual dialing, call logging, and note-taking, enabling agents to focus on more complex and challenging issues.
Real-time dashboard
With customizable real-time dashboards, managers can have instant, actionable insights into KPIs and operational efficiency on an intuitive interface. They can monitor call volumes, answer rates, agent performance, and operational success in real time, and avoid problems before they have a chance to take root.
For support teams
Flow builder
There’s no better tool for a customer service agent than flow builder. It allows agents to design their own custom workflows, such as IVR menus, communication flows, and skills-based routing queues, tailored to their customer’s individual needs.
Speech analytics
AI-driven speech analytics analyze customer tone of voice, sentiment, keywords, and even emotions to give agents valuable information about customer behavior. It improves training and performance by generating call scores and summaries instantly, providing instant feedback into agent performance and customer experience.
Omnichannel toolkit
Omnichannel communication centralizes customer interactions across web chat, email, phone, messaging apps, and social media, giving agents full access to customer histories across every touchpoint.
Pros vs cons
| Pros | Cons |
| Highly adaptable to complex workflows, making it the ideal solution for multiple industries. | Major CRM integrations only. |
| Strong international support for businesses operating across numerous regions. | Custom pricing may make it difficult to predict costs. |
| A competitive, budget-friendly pricing structure making it a good choice for businesses of all sizes. | |
| Robust call recording enables support teams to review and analyze all past interactions, leading to better ongoing training and improvement. |
Pricing
| Start-up | Pro | Pro+ |
| Great for any team getting started and requiring quick and easy setup. | For larger teams that need enhanced flexibility and advanced features. | Full automation, integrations, multi-channel and unlimited capacity. |
| $49/user/month. | $79/user/month. | $129/user/month. |
What’s included:
|
Everything in Start-up, plus:
|
Everything in Professional, plus:
|
Ideal use cases
Voiso caters to businesses of all sizes, but especially those focused on customization and advanced analytics to improve operational efficiency. Enterprises who manage large call centers with global operations would benefit hugely from Voiso’s local caller IDs and omnichannel support, while businesses looking to optimize their agent performance and customer experience would see massive advantages with speech analytics and flow builder.
2. CloudTalk
CloudTalk fits in perfectly at small and medium-sized businesses looking to streamline how they connect with customers. True to its name, CloudTalk’s cloud-based platform stands out for its ease of use and flexibility, making it a breeze for teams to handle inbound and outbound calls, whether for sales, support, or a mix of both. With intuitive features like call routing and seamless integrations, CloudTalk helps businesses boost productivity while delivering standout customer experiences. Whether your team works remotely, in-office, or somewhere in between, CloudTalk adapts effortlessly to any setup.
Key features
Smart call routing
Calls are intelligently directed to the right agent to handle the customer’s specific query, reducing wait times, improving issue resolution, and enhancing customer experience.
Remote first
Thanks to CloudTalk’s international phone numbers and call recording and monitoring, agents can work from anywhere, while managers easily track their performance and keep an eye on quality assurance.
Call analytics
With insights into call metrics thanks to real-time dashboards and detailed reports, managers can gauge agent performance and call quality with ease.
Interactive voice response (IVR)
IVR allows callers to interact with a menu system to route themselves to the correct department or agent based on their query, significantly improving issue resolution and reducing wait times.
Pros and cons
| Pros | Cons |
| CloudTalk’s intuitive design makes it easy for teams to navigate and manage calls without extensive training. | Mobile app limitations like call drops and glitches can affect on-the-go communication. |
| CloudTalk integrates seamlessly with popular CRMs like HubSpot and Zendesk, keeping customer data centralized. | Some users find outbound call costs higher than expected, especially in certain regions. |
| With support for international numbers in over 160 countries, CloudTalk is ideal for businesses operating across borders. | CloudTalk relies heavily on stable internet connections, which can be a drawback in areas with unreliable connectivity. |
| Advanced call features like smart call routing and IVR enhance call management and provide valuable insights into customer interactions. | Businesses with custom-built CRMs may face integration issues. |
Pricing
| Plan | Price | Includes |
| Starter | $25/user/month | 500 domestic outbound minutes in UK, EU, Iceland & Norway, unlimited inbound and intracompany calls, international numbers in 160+ countries, softphone, call recording, click to call, automated call distribution, unlimited call queueing, and email and chat support. |
| Essential | $29/user/month | Everything in Starter plus unlimited domestic calls in EU, UK, Iceland & Norway, 24/7 live human support, real-time analytics, integrations and API, IVR, skills-based routing, AI smart queueing, global SMS/MMS, unlimited concurrent calls, and workflow automation. |
| Expert | $49/user/month | Everything in Essential plus Salesforce integrations, advanced support features, advanced sales features like power dialer and smart dialer, live call monitoring and wallboards, mandatory call tagging, WhatsApp, and SSO. |
| Custom | Tailor-made price | All Expert features plus unlimited worldwide call packages, custom onboarding and priority support, custom reporting, enterprise-level security, developer support, and SLA. |
Ideal use cases
CloudTalk is best used by small to medium-sized businesses looking to streamline their customer communication. It’s particularly best for sales teams in managing outbound calls with power dialers and call routing, and customer support teams to handle inbound calls efficiently through IVR and smart routing. Plus, thanks to CloudTalk’s international phone numbers and cloud-based accessibility, it’s ideal for teams operating across borders.
3. Nextiva
As one of the biggest contenders in the contact center software industry, Nextiva is an all-in-one VoIP communication platform offering businesses a variety of cloud-based telephony features. It gives businesses the power to improve both their internal and external communication, and offers features like omnichannel and team collaboration tools to support remote work.
Key features
Advanced integrations
Nextiva integrates seamlessly with tools like Outlook, Google Cloud products, QuickBooks, Dropbox, and Zendesk.
Round-the-clock customer support
Nextiva’s customer support team is available 24/7, giving business support whenever they may need it.
Advanced call features
Conference calling, voicemail transcription, and multi-level attendant are just a few of Nextiva’s powerful calling features.
Analytics
Nextiva’s platform provides detailed call activity and performance reports so managers can monitor call volumes and agent efficiency in real-time.
Pros vs cons
| Pros | Cons |
| Users can be calling within minutes thanks to Nextiva’s simple and intuitive setup. | Analytics and reporting tools aren’t as strong as some competitors. |
| Combines communication and CRM tools in one platform. | Limited customization options for specific, niche industries. |
| Excellent customer service and support. | Missing certain integrations, like Slack and Zapier, which can be a barrier for some businesses as Zapier enables further connections to VoIP telephony systems. |
Pricing
Small business
| Plan | Price (per user/month) | Includes |
| Digital | $20 | Competitive monitoring, messaging apps, social media channels, review management, and digital service helpdesk. |
| Core | $30 | Everything in Digital, plus inbound & outbound voice, business SMS, video meetings, screenshare & file share, and call routing. |
| Engage | $40 | Everything in Core, plus customer-to-team SMS messaging, toll-free number & minutes, advanced reporting, MS Teams integration, and web chat (both live and bot). |
| Power Suite | $60 | Everything in Engage, plus inbound sales and service call center, priority and skills-based routing, unified team interface, supervisor dashboard, and ACD callback. |
Enterprise
| Plan | Price (per user/month) | Includes |
| Essential | $129 | Inbound & outbound channels, full workflow engine for journey orchestration, workflow automation and APIs, transcription and summarization, and customizable skills-based routing. |
| Professional | $159 | Everything in Essential, plus full customer journey context & history, omnichannel communication, advanced AI bots, real-time supervisor support, and secure payment agent assist. |
| Premium | $199 | Everything in Professional, plus full workforce management, optimized workflows for interaction deflection, and CX analytics for all business functions. |
Ideal use cases
Nextiva’s platform fits in perfectly with small businesses looking for affordable and intuitive communication software. It’s also the perfect solution for organizations that want to integrate their VoIP and CRM functions, and any teams with remote workers who need a reliable mobile app.
4. Dialpad
Dialpad has made a name for itself as a modern, AI-driven, cloud-based phone system for companies looking for streamlined communication, powerful features, and seamless integrations. It’s intuitive and flexible, easily scales with your business, and leverages advanced analytics and AI-powered tools to maximize customer support operations.
Key features
Global calling
Offers free calls to the US and Canada from anywhere in the world, as well as unlimited inbound and outbound calling within your business’s country, ideal for companies operating in multiple regions.
Integrations
Connects with multiple tools like G Suite, Microsoft 365, and Slack to improve workflow management.
Voice Intelligence (VI)
Transcribes calls in real-time with AI, provides sentiment analysis, and generates actionable insights to improve data-driven decision making.
SMS and MMS support
Enables text communication as well as voice, improving accessibility for customers.
Pros vs cons
| Pros | Cons |
| Top-tier AI tools that improve efficiency and accuracy. | Limited international calling features compared to competitors. |
| Easy to use interface, enabling quick setup. | Some advanced features are only available in premium plans. |
| Affordable pricing plans make it accessible to smaller teams. |
Pricing
These prices are included in Dialpad’s Connect package. Check out their website for more information on their Meetings, Support, and Sell packages with varying pricing models.
| Plan | Price | Includes |
| Standard | $27/user/month ($15 with annual billing) | Unlimited calling, unlimited AI meetings up to 150 people, SMS, MMS & team messaging, AI-powered call & voicemail transcriptions, Google Workspace & Microsoft 365 integrations, real-time analytics & reporting, and web & chat support. |
| Pro | $35/user/month ($25 with annual billing) | Everything in Standard, plus 24/7 support, CRM & Microsoft Teams integrations, 10 office locations, multiple phone numbers per account, open APIs & Webhooks, global SMS, local numbers in 70+ countries, and 25 ring groups. |
| Enterprise | Contact sales for a custom quote. | Everything in Pro plus 99.9% uptime, unlimited office locations and ring groups, dial-by-extension, integrations with leading SSO providers, Azure AD SSO integration, data retention policies, and priority live agent support. |
Ideal use cases
Dialpad would suit any business looking to modernize their operations with AI-driven features and high reliability. It’s a strong player in the VoIP market for tech-savvy businesses and those needing cost-effective communication tools to improve record-keeping and call analysis.
5. 8×8
Thanks to its powerful VoIP services, video conferencing, team messaging, and contact center tools, 8×8 is one of the global leaders in communication solutions. Its cloud-based telephony system is designed to streamline business communication by unifying platforms across voice, video, and chat, and provides multiple pricing plans to suit various organizational needs.
Key features
AI-driven call features
8×8 uses AI tools like speech analytics to analyze customer sentiment and improve response times, deliver personalized support, and boost customer satisfaction, as well as predictive call routing to streamline operations and improve CX.
Omnichannel support
Unified communication across voice, SMS, chat, and email, allowing agents to have context during interactions and providing better customer experiences.
Integrations
8×8 seamlessly integrates with apps like Salesforce, Slack, and Microsoft Teams, optimizing collaboration and team productivity.
Global connectivity
8×8 supports international operations with local and toll-free numbers in 120+ countries, enabling businesses to have a local presence while operating from anywhere in the world.
Pros vs cons
| Pros | Cons |
| Ideal for businesses operating internationally thanks to its local and toll-free numbers. | User interface can feel clunky and outdated compared to other providers. |
| Robust security and compliance, perfect for sensitive industries. | Some users report small performance issues, like call dropping or lags. |
| Affordable international calling plans with widespread coverage. | Some advanced features like multi-level auto-attendant and call analytics are only included in higher-tier plans. |
| Advanced scalability, ideal for both small businesses and large enterprises. | Extensive international calling is only available on higher-tier plans. |
Pricing
| Plan | Price (per user/month) | Includes |
| X2 | $24 (billed annually) | Unlimited calling to 14 countries, video meetings with up to 500 participants, SMS/MMS, team chat, integrations with Microsoft Teams, Salesforce, and more. |
| X4 | $44 (billed annually) | Unlimited calling to 48 countries, advanced call management features including supervisor analytics, call monitoring, whisper, barge, and extended call recording storage. |
Ideal use cases
Any businesses looking to unify their communication with a powerful contact center solution will find what they’re looking for with 8×8. Its reliable connectivity makes it the go-to for companies operating on a global scale, and for small to medium-sized businesses that need affordable and easy-to-use software. Plus, it’s secure and compliant, making it a safe option for industries like financial services and healthcare that deal with sensitive customer data.
6. RingCentral
RingCentral has truly made a name for itself in the VoIP market as a reliable, scalable solution thanks to its powerful video conferencing and performance tracking capabilities, as well as its wide variety of features. RingCentral caters to enterprises with omnichannel communication and lead qualification tools, and small to medium-sized businesses with management, collaboration, and performance features.
Key features
Call management
RingCentral offers powerful features like call forwarding, virtual receptionists, detailed call logs, and much more.
Real-time metrics and transcriptions
Real-time insights into performance metrics allow users to constantly monitor their performance and improve upon each interaction. And with voicemail transcriptions, agents can easily find the information they need without re-listening to calls.
Team collaboration tools
Empowers team collaboration with messaging, file sharing, and integrations with platforms like Monday.com.
Video conferencing
Supports large meetings with high numbers of attendees, plus screen sharing, recording, breakout rooms, and whiteboards.
Pros vs cons
| Pros | Cons |
| Centralizes multiple communication tools to streamline operations. | Many advanced features, like sentiment analytics, speech-to-text, smart dialers, and skills-based routing are locked to higher tier plans. |
| Excellent video conferencing features that enable remote collaboration. | Extra charges for certain features like toll-free numbers can make it difficult to estimate overall cost. |
| Highly scalable and suitable for businesses of any size. | Can take up to 90 days to implement compared to competitors that are much quicker. |
Pricing
These prices are included in RingCentral’s Business Phone plan with 1-100 users. Visit their website to see various other plans for contact centers, events, video, and conversation intelligence, each with different pricing models.
| Plan | Price (per user/month) | Includes |
| Core | $20 | Unlimited domestic calling, SMS and MMS, IVR menu, HD video meetings up to 100 participants, Google and Microsoft integrations, SSO, shared voicemail, real-time analytics, developer platform, custom integrations, and API access. |
| Advanced | $25 | Everything in Core plus auto call recording, advanced call monitoring and handling, multiple site connection, unlimited internet fax, CRM integrations, custom roles and permissions, archiver for cloud storage back-up, and adoption and usage analytics. |
| Ultra | $35 | Everything in Advanced plus customizable analytics and reporting, 12 months of analytics and reporting history, HD video meetings up to 200 participants, device analytics and alerts, and unlimited storage for files and recording. |
Ideal use cases
RingCentral is designed for businesses needing a centralized communication solution for voice, video, and messaging, as well as remote teams or those spread across multiple regions as it includes strong video conferencing capabilities and collaboration tools. It’s also a great solution for companies prioritizing integrations as it connects seamlessly with many business software apps.
7. Talkdesk
Talkdesk is a smart-calling platform that improves the communication capabilities of sales and customer support teams through high-tech automations and reliable call quality. Its innovative contact center platform integrates AI-powered tools and omnichannel support into its cloud-based system, and its advanced automation and analytics ensure that customer issues are dealt with quickly and efficiently.
Key features
Customizable integrations
Seamlessly connects with CRMs and other existing business tools to improve workflows.
Intelligent routing
Customers are automatically routed to the right agent or department based on their query, bringing down wait times and improving customer satisfaction.
Omnichannel support
By bringing together voice, chat, email, phone, and social media, agents have access to full customer interaction histories, improving consistency and efficiency.
AI-powered automation
Agents can be more productive and efficient with powerful tools like virtual agents, predictive insights, and automated workflows.
Pros and cons
| Pros | Cons |
| Talkdesk’s user-friendly interface makes it easy for teams to get up and running quickly. | Talkdesk is a great call center platform, but it doesn’t have video conferencing and messaging, which can be a turn off for certain businesses. |
| Powerful AI features like Virtual Agent and AI insights enhance productivity and provide valuable analytics for customer interactions. | Talkdesk has fewer integrations with CRMs and business tools compared to other VoIP solutions. |
Pricing
| Plan | Price (per user/month) | Includes |
| CX Cloud Digital Essentials | $85/user/month | Talkdesk Ascend AI, digital engagement, studio & routing, connections, API access, real-time dashboards, business intelligence, conversations mobile app, QA, feedback & Guardian. |
| CX Cloud Voice Essentials | $105/user/month | Everything in Cloud Digital, plus voice engagement, studio functions, workspace designer, automation designer.
Also available: Digital access for essentials, 70+ out-of-the-box integrations, 100+ AppConnect marketplace. |
| CX Cloud Elite | $165/user/month | Everything in Digital & Voice, plus, custom reporting, performance management, screen recording, automated notifications, workforce management, proactive outbound engagement. |
| Industry specific cloud editions | $225/user/month | Includes specific plans for financial services, healthcare, retail, and government. |
Ideal use cases
Talkdesk caters more to enterprises and larger-scale businesses with a blend of customer support and internal collaboration. It’s perfect for any business prioritizing high-quality customer service, and its industry-specific workflows and advanced analytics make it the best tool for healthcare and financial service with unique needs.
8. Ooma
Yet another cloud-based system, Ooma is designed to simplify business communication for both large and small organizations, individuals and entrepreneurs alike. Thanks to its affordable pricing and user friendliness, Ooma supports small and remote teams, but still offers powerful features like virtual receptionists, call forwarding, and conferencing.
Key features
Desktop and mobile apps
Ooma operates on both desktop and mobile, enabling on-the-go use for remote and moving agents.
Customizable call routing
Directs calls based on issue, departments, preferences, or any other chosen criteria.
Caller ID
Identifies incoming callers to allow agents to prepare for their next call.
VoIP calling
Provides high quality calls with HD voice technology.
Pros vs cons
| Pros | Cons |
| Cost-effective plans for small businesses and startups looking for basic VoIP services. | Lacks some advanced AI features and advanced reporting tools. |
| Simple setup and intuitive interface makes it accessible for non-technical users. | Not as many third-party integrations as other competitors. |
| Reliable HD voice quality, ensuring clear and uninterrupted communication. | Designed for small businesses, so might not meet the demands of larger organizations. |
Pricing
| Plan | Price (per user/month) | Includes |
| Essential | $19.95 | 50+ standard features, unlimited calling in the US, Canada, Mexico and Puerto Rico, virtual receptionist, and mobile app. |
| Pro | $24.95 | Everything in Essentials plus desktop app, up to 250 texts per month, video conferencing for up to 25 participants, and call recording. |
| Pro Plus | $29.95 | Everything in Pro plus CRM integration, up to 1000 texts per month, video conferencing up to 100 participants, team chat, hot desking, and call queuing. |
Ideal use cases
Ooma’s customers are typically small businesses and startups that want a cost-effective phone system that prioritizes high quality and reliability. It’s a great solution for any business looking for a simple, hardware-based telephony solution with quick setup and all the necessary features for efficient communication.
9. Grasshopper
Grasshopper’s virtual phone system designed for small businesses, entrepreneurs, and freelancers looking for professional communication solutions. Its powerful call features such as call forwarding, voicemail transcription, and custom greetings help users maintain professionalism, while its user-friendly interface and desktop apps enable easy and quick setup.
Key features
Voicemail transcription
Converts voicemail to text, so users can read messages when they’re not able to listen.
Business texting
Allows users to send and receive texts on their business number, enabling quick communication.
Simultaneous call handling
Enables users to handle multiple calls at the same time, reducing the likelihood of missed connections.
Custom greetings
Allows businesses to create personalized messages, improving the caller experience.
Pros and cons
| Pros | Cons |
| Easy to use with intuitive mobile and desktop apps that simplify call, text, and voicemail management. | Grasshopper doesn’t offer call recording, which can be a turn off for businesses who rely on recordings for agent training and compliance. |
| Professional image for small businesses with custom greetings, call forwarding, and multiple extensions. | Lack of power dialer and automated dialing features which makes Grasshopper unsuitable for businesses with high volumes of outbound call campaigns. |
| Affordable and predictable pricing make it a cost-effective option for small businesses and entrepreneurs. | No click-to-call feature which can interrupt workflows and force users to waste time on manual dialing. |
Pricing
| Plan | Price (base, annual) | Price (base, monthly) | Includes |
| True Solo | $14 | $18 | 1 business number, 1 extension, 1 user, VoIP/WiFi calling, business SMS, virtual fax, custom greetings, auto attendant, call forwarding and screening, mobile and desktop app, and 24/7 customer support. |
| Solo Plus | $25 | $32 | Everything in True Solo plus 3 extensions and unlimited users. |
| Small Business | $80 | $92 | Everything in Solo Plus plus 5 numbers, unlimited extensions, and unlimited users. |
Ideal use cases
Grasshopper is a great VoIP call center solution for smaller businesses thanks to its ease of use and wide variety of key features. It’s perfect for startups, freelancers, and entrepreneurs who need to create a professional image while using simple yet effective communication tools.
10. GoTo Connect
GoTo Connect is an excellent VoIP solution that combines voice, video, and team messaging in one unified interface. Its feature-rich platform is known for its scalability and comprehensive feature set, catering to businesses of all sizes with powerful tools like call queues, analytics, and CRM integrations. GoTo Connect is the perfect solution for modern business communication.
Key features
VoIP and video conferencing
High-quality voice calls and HD video meetings.
Call routing and IVR
Intelligent call handling for improved efficiency.
Team collaboration
Messaging and file sharing for seamless teamwork.
Integrations
Works perfectly with CRMs and productivity tools like Salesforce and Slack.
Advanced analytics
Provides in-depth call performance data.
Pros vs cons
| Pros | Cons |
| Unified platform for all business communication needs. | Pricing may be a little steep for small businesses. |
| Powerful integrations with popular business tools. | Some features, such as advanced analytics, require higher-tier plans. |
| Scalable solutions for small teams and large enterprises. | Occasional learning curve for new users. |
Pricing
GoTo Connect have a wide variety of plans with varying features, but their prices aren’t publicly available on their website. For more information and a custom quote, contact their sales team or request a demo.
Ideal use cases
Businesses looking for a comprehensive platform for voice, video, and messaging will find a solution tailored to their needs with GoTo Connect. Any enterprises that need advanced call routing and in-depth analytics to streamline operations and enhance customer interactions are well-supported. Plus, teams that prioritize seamless integration with existing tools and workflows can rely on GoTo Connect to boost productivity and maintain consistency across their communication channels.
11. Vonage
Vonage is a cloud communications provider that’s built its reputation on providing reliable and stable business communication solutions. It’s one of the most well-known virtual phone providers in the world, integrating video conferencing, voicemail transcription, desktop sharing, voice calls, and more.
Key features
Unified communication
Vonage offers a comprehensive Unified Communication as a Service (UCaaS) platform that brings together voice, video, messaging, and other collaboration tools, enabling teams to stay connected wherever they are and no matter what divide they’re using.
API integration
Vonage has a highly developed suite of APIs for messaging, voice, video, and verification that allow developers to integrate communication functionalities directly into their apps, enabling customized solutions that are tailored to unique business needs.
Call management features
Vonage keeps call handling smooth and efficient thanks to its strong call management features like call forwarding, call queues, voicemail-to-email, and virtual receptionists that are designed to improve customer experience and allow for easy management of high call volumes.
Global coverage
Vonage offers local and toll-free numbers in over 40 countries that support businesses operating across international borders, allowing companies to establish a local presence from anywhere in the world.
Pros and cons
| Pros | Cons |
| Powerful tools for seamless phone calls and messaging. | Higher prices compared to other suppliers which makes it less accessible for smaller or more budget-conscious businesses. |
| Highly advanced voice and video conferencing capabilities, supporting remote workers and team collaboration. | Many users report hidden fees and unexpected charges that end up inflating the overall cost of using the platform. |
| CRM integrations that centralize customer data, streamlining workflows. | Limited features on basic plans make it a less comprehensive tool for some businesses. |
Pricing
| Plan | Price (billed annually) | Price (per month/extension) | Includes |
| Mobile | $13.99 | $19.99 | Desktop and mobile apps, unlimited domestic calling, SMS and MMS, voicemail. |
| Premium | $20.99 | $29.99 | All mobile features plus VoIP desk phone support, unlimited video meeting with 200 participants, team messaging, VBC App Center, SSO. |
| Advanced | $27.99 | $39.99 | All premium features plus 15 hours of on-demand call recording per month, visual voicemail with transcriptions, call groups. |
Ideal use cases
Vonage is a versatile solution ideal for businesses of all sizes that prioritize seamless communication and global reach. It’s ideal for customer-facing teams who need advanced call management, remote or hybrid workplaces, and any developers integrating APIs into custom apps. Plus, any business operating across international borders will benefit from Vonage’s global yet local phone numbers.
12. Genesys Cloud CX
Genesys is a powerful omnichannel contact center platform designed for businesses who want to optimize customer communication. It has advanced features like campaign management, escalation management, progressive dialers, and real-time chat, and excels in AI-driven tools and omnichannel capabilities.
Key features
Omnichannel communication
Genesys centralizes communication channels on one platform, creating seamless, consistent customer experiences and streamlining agent workflows.
Strong integrations
Seamlessly connects with CRMs, workforce management tools, and existing business systems.
24/7 assistance
Genesys offers round-the-clock support to customers, ensuring there’s always someone there to help when it’s needed.
Advanced AI
AI-powered analytics and predictive engagement helps businesses improve their customer interactions.
Pros and cons
| Pros | Cons |
| Omnichannel engagement across multiple channels helps businesses maintain consistency with customers. | Setup times can take up to 90 days, which can be a turn off for businesses needing a quick fix. |
| AI-powered capabilities like predictive engagement and sentiment analysis improve agent efficiency. | High entry requirements of 20 users minimum make it unsuitable for small teams and startups. |
| Comprehensive analytics can enable businesses to make better, data-driven decisions. | It’s more expensive compared to alternatives, which can be a barrier for budget-conscious teams. |
Pricing
| Plan | Price (per user/month) | Includes |
| Genesys Cloud CX 1 | $75 | Voice channel, call routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified comms, interaction and screen recording, virtual agents, native voicebot, predictive routing, agent copilot, speech and text analytics, supervisor copilot, and virtual supervisor. |
| Genesys Cloud CX 2 | $115 | Digital channels, voice channel, omnichannel routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified comms, QA and compliance, knowledge, agent copilot, virtual agents, native bots, predictive engagement and routing, social listening and engagement, speech and text analytics, supervisor copilot, and virtual supervisor. |
| Genesys Cloud CX 3 | $155 | Digital channels, voice channel, omnichannel routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified comms, employee performance, workforce management, QA and compliance, knowledge, forecasting and scheduling, speech and text analytics, virtual agents, native bots, predictive engagement and routing, social listening and engagement, supervisor copilot, and virtual supervisor. |
| Genesys Cloud CX 4 | $240 | Everything in 3, plus 30 AI experience tokens per agent, and journey management. |
Ideal use cases
Genesys excels in AI-powered tools and omnichannel capabilities, making it a great choice for businesses looking to improve customer engagement across a variety of channels.
Key Considerations When Choosing a Cloud Phone Solution
Features and functionality
The core features and functionality of any cloud-based phone solution ultimately determine its usability and value for your team and business as a whole. When looking for the ideal solution, evaluate options based on the specific needs of your business. Consider the most essential features to include, and some more advanced ones:
Essential features
- VoIP calling: Clear and reliable voice communication is fundamental for any cloud phone system.
- SMS/MMS: Allows businesses to engage customers via text or multimedia messaging, which has extremely high open rates.
- IVR: Helps route callers to the right agent or department to reduce wait times and improve resolution rates.
- Call recording: Enables better quality assurance, compliance, and training.
- Call analytics: Provides insights into agent performance, allowing for workflow optimization.
- Voicemail: Essential for capturing missed calls and ensuring follow-ups.
- Conference calling: Facilitates group collaboration and team meetings, especially important for remote-based teams.
Advanced
- Automatic call distribution (ACD): Automatically routes calls to the most appropriate agent based on skills or availability.
- Predictive dialers: Automates outbound dialing to improve agent efficiency and reduce idle time.
- Omnichannel support: Combines voice, email, and chat for seamless communication.
Integration capabilities
Modern businesses rely on multiple tools to enhance productivity, and any cloud-based phone system should integrate perfectly with your existing tech stack, otherwise it’ll just cause more problems than it solves. Consider the following essential integrations:
CRM and helpdesk
- Salesforce, HubSpot, and Zendesk: Allows agents to access customer data, track interactions, and log calls directly within the CRM or helpdesk.
- Ticketing and workflow automation: Syncing phone systems and CRMs automates ticket creation and lead update processes.
Productivity tools
- Slack and Microsoft Teams: Supports internal team communication with message notifications for calls or voicemails.
- Google Workspace (G Suite): Ensures native integration with Gmail, Calendar, and Drive for scheduling and sharing.
- Other APIs: Many providers offer custom integrations for industry-specific software.
Pricing and value
Affordability, budget-friendliness, cost-effectiveness, and transparency are all important factors to consider when looking for communication tools. Take into account the following when shopping around for providers:
Billing models
- Per user/month plans: Fixed cost per user that offers predictability for budgeting.
- Pay-as-you-go: Flexible billing based on usage, ideal for seasonal businesses.
- Bundled plans: Combines voices, video, and messaging features into one package for added value.
Hidden costs to watch out for
- Setup fees: Initial installation and configuration might come with extra charges.
- Add-ons: Features like more phone numbers, advanced analytics, or integrations might not be included in the base pricing package.
- Scalability costs: Check whether adding new users or features will dramatically increase costs.
Scalability and reliability
The main benefit of a cloud-based software is its scalability. The chosen software should be able to grow with your business while maintaining consistent performance, and support the following:
Scalability
- Adding users: Make sure the chosen platform supports quick and easy onboarding of new agents without significant downtime or dramatic cost increases.
- Additional numbers or features: Expanding businesses may need access to international numbers or enhanced IVR as their operations scale.
Reliability
- Uptime guarantees: Look for providers that offer at least 99.9% uptime to minimize service disruptions.
- Disaster recovery: Check for redundancy measures like failover systems or geo-redundant data centers to maintain reliability during outages.
Customer support and onboarding
Strong customer support and onboarding resources are the mark of a great company, and can make a huge difference in adoption and ongoing satisfaction. Look for solutions that offer the following:
Training resources
- Tutorials and documentation: Comprehensive guides to help teams quickly get familiar with the system.
- Live demos: Interactive demo and Q&A sessions for personalized training and feature demonstrations.
Support channels
- Phone, email, chat: Multiple support channels ensure any issue can be resolved quickly and efficiently.
- Responsiveness: Evaluate response times and customer satisfaction reviews for the provider’s support team.
- 24/7 support: Make sure the provider has round-the-clock support in case of outages or issues outside traditional working hours.
Security and compliance
As the world becomes increasingly digital, concerns about data privacy and cyber threats are more prevalent than ever. Any software provider should offer security and compliance, such as:
Regulatory compliance
- GDPR, HIPAA, CCPA: Ensure the solution complies with the relevant regulations based on your industry and location.
- Audit trails: Systems should maintain detailed records for compliance purposes to avoid legal trouble.
Data security
- Encryption: End-to-end encryption keeps voice, video, and text communications private.
- Data handling policies: Providers should have clearly outlined policies on how customer data is stored, processed, accessed, and protected.
- Regular updates: The software should be regularly updated to patch any potential vulnerabilities and enhance security.
FAQs
What are the main reasons to look for Google Voice alternatives?
People tend to look for alternatives to Google Voice due to limited features such as basic call management, lack of advanced analytics, and fewer integration options beyond Google Workspace.
Is it difficult to migrate from Google Voice to another provider?
Migrating from Google Voice is relatively straightforward with most providers offering dedicated support and tools for porting numbers and setting up new systems.
How do pricing models typically differ between Google Voice and its alternatives?
Google Voice offers flat pricing tiers with limited scalability, while alternatives often provide more flexible pricing models, including pay-as-you-go, per-user plans, or customizable packages with advanced features.
Which Google Voice alternative is the easiest to set up and use?
Voiso and similar platforms designed for user-friendliness often surpass Google Voice in terms of intuitive setup processes, offering dedicated onboarding and support, more advanced features, and native integrations.
Do these Google Voice alternatives offer the same integrations with CRMs and other tools?
Yes, many alternatives offer broader integrations with third-party CRMs like Salesforce and HubSpot, as well as helpdesk tools, whereas Google Voice is primarily limited to Google Workspace products.
Are there features offered by other platforms that Google Voice doesn’t have?
Yes, alternatives like Voiso offer advanced call analytics, predictive dialers, customizable dashboards, and sentiment analysis, which Google Voice doesn’t.
Is Voiso better than Google Voice?
Voiso is better suited for businesses that need advanced features, powerful analytics, and broader integrations, while Google Voice would do the job for basic call management needs.
How reliable are Google Voice alternatives in terms of call quality and uptime?
Most Google Voice alternatives offer comparable or better reliability with industry-standard 99.9% uptime guarantees and advanced call routing that promise consistent call quality.
Don’t Fear, Google Voice Alternatives Are Here
Google Voice is a great tool for startups and individuals, but it doesn’t exactly excel in terms of features and integrations. Exploring alternatives to Google Voice can open doors to a pool of advanced features, broader integrations, and tailored solutions that meet the evolving demands of your business, no matter what they are.
Whether you’re looking for better call center tools, more flexible pricing, or powerful support options, picking the right platform can make the world of difference. But remember, you have to focus on what really matters most: scalability, functionality, and support, to find a solution that not only meets your needs but also grows alongside your business. Take a strategic approach and you can’t go wrong.
Don’t want to spend weeks comparing solutions, attending demos, and weighing up the pros and cons of a million different softwares? Talk to us today and make the choice easy; Voiso is the number one contact center solution that meets the needs of growing businesses and enterprises alike.
