They cater to completely different audiences and use cases: Voiso is a feature-rich solution for businesses looking for advanced call center solutions, while Google Voice shines as a simple, integrated tool within the Google Workspace atmosphere.
If you’re stuck between Voiso and Google Voice, we’ve made the choice simple. Let’s dive into their key features, integrations, security, use cases, and pros and cons, to help you decide which is the better fit for your needs.
Features
| Feature | Voiso | Google Voice | Notes |
| Cloud-based platform | ✅ | ✅ | Both platforms are cloud-based, supporting accessibility and scalability. |
| Predictive dialer | ✅ | ❌ | Google Voice doesn’t have the powerful predictive dialer capabilities that Voiso has. |
| Call recording | ✅ | ✅ | While Google Voice offers call recording features, they’re more basic in comparison to Voiso’s more advanced recording capabilities. |
| Speech analytics | ✅ | ❌ | Voiso’s AI-powered speech analytics improve productivity and customer satisfaction, while Google Voice doesn’t provide it. |
| CRM integrations | ✅ | ❌ | Google Voice lacks direct CRM support, whereas Voiso integrates with major CRMs like Salesforce and HubSpot. |
| Customizable IVR | ✅ | ❌ | Google Voice has no IVR system, while Voiso provides advanced IVR customization. |
| AI-driven insights | ✅ | ❌ | Voiso leverages AI for insights, while Google Voice doesn’t. |
| Call monitoring | ✅ | ❌ | Voiso offers tools like call whisper and barge, while Google Voice doesn’t support call monitoring. |
| SMS and MMS support | ✅ | ✅ | Both platforms support SMS, with Voiso offering additional features like omnichannel integration. |
| Omnichannel support | ✅ | ❌ | Voiso connects voice, email, chat, and social media, while Google Voice is limited to phone and SMS. |
| Real-time dashboards | ✅ | ❌ | Voiso includes advanced reporting dashboards; Google Voice lacks real-time analytics. |
| Flexible pricing plans | ✅ | ❌ | Google Voice operates primarily on a subscription basis, whereas Voiso offers flexible pricing models. |
| Global coverage | ✅ | ✅ | Both Voiso and Google Voice provide global coverage, though Voiso has wider international reach. |
| High uptime | ✅ | ✅ | Both platforms guarantee reliable service, with Voiso emphasizing enterprise-grade uptime. |
| Easy setup & deployment | ✅ | ✅ | Both providers are user-friendly and quick to set up. |
| Dedicated customer support | ✅ | ✅ | Both platforms provide 24/7 customer support. |
| Advanced API access | ✅ | ❌ | Voiso’s powerful API allows for deep customization, whereas Google Voice doesn’t offer API access. |
| Agent scripting tools | ✅ | ❌ | Voiso supports agent scripting for call centers, but Google Voice doesn’t. |
| Custom reporting | ✅ | ❌ | Voiso allows tailored reporting for detailed insights, while Google Voice offers only basic reporting. |
Pricing
Voiso
| Plan | Price | Includes |
| Start-up | $49/user/month |
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| Pro | $79/user/month | Everything in Start-up, plus:
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| Pro+ | $129/user/month | Includes everything in Pro, plus:
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| Custom | Contact sales for a custom quote | All the features you need, plus:
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Google Voice
| Plan | Price (per user/month) | Includes |
| Starter | $10 |
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| Standard | $16 | Everything in Starter plus:
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| Premier | $24 | Everything in Standard plus advanced reporting. |
Who Has Better Customer Support?
Voiso and Google Voice cater to vastly different audiences and expectations: Voiso prioritizes a high-touch, personalized experience, whereas Google Voice’s support model leans more on self-service.
Voiso
Voiso’s dedicated, round-the-clock support tailored to meet the needs of any sized business. Users can reach out through multiple channels thanks to omnichannel communication, including email, phone, live chat, social media, and messaging apps, ensuring help is always on hand whenever it’s needed.
Beyond reactive support, Voiso also emphasizes proactive onboarding with training sessions, live demos, and thorough documentation to help teams maximize Voiso’s potential. Voiso’s emphasis on tailored customer service makes it a great choice for enterprises looking for reliability and hands-on guidance.
Google Voice
Google Voice’s main target market is small teams and individuals, as it offers a streamlined yet limited support experience. It uses a mix of 24/7 support and self-service resources like help articles, FAQs, and community forums, but businesses with complex requirements or urgent problems might find support lacking in certain areas. Direct support options like email or live chat are either limited or tied to the broader Google Workspace subscription, making it less accessible for standalone Google Voice users.
The verdict
Voiso’s powerful and proactive support framework is much better for businesses that require quick solutions and dedicated assistance, especially when intricate or sensitive customer needs come into play. Google Voice, on the other hand, is sufficient for smaller teams with straightforward requirements, but might fall short for those needing advanced or timely support.
Integrations
| Integration | Voiso | Google Voice |
| CRM platforms | Salesforce, HubSpot, Zoho CRM, Pipedrive, Bitrix24 | Salesforce (in Google Voice for G Suite only), Google Contacts |
| Helpdesk tools | Freshdesk, Zendesk | Google Workspace (Gmail) |
| Communication tools | Slack, WhatsApp, Facebook Messenger, Telegram, Instagram DM | Google Meet, Google Chat |
| Marketing & automation | Zapier, Make.com, Facebook Lead Ads, Lemlist, ActiveCampaign, Gmail, Google Calendar | Google Calendar |
| Custom integration tools | Webhooks, Developer tools | Google Workspace (general suite) |
| Other | Chrome Extension (click-to-call/SMS), Amazon S3, Amazon SQS | Google Drive |
Pros And Cons
| Pro/con | Voiso | Google Voice |
| Pros |
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| Cons |
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Use Cases
Voiso
Voiso is the best all-round solution for both sales teams and customer support that live and breathe high call volumes. Whether your team spends its time managing outreach campaigns, juggling multiple customer support queries, or a mix of both, Voiso has the tools to elevate your contact center.
Thanks to Voiso’s predictive dialers, your sales teams can make 400% more calls per hour, and with local caller IDs, they’ll get 5x higher rates. With omnichannel support and AI speech analytics, your customer service team can gauge a better understanding of your customers and their needs.
Its affordability makes it a go-to for smaller businesses and startups that want the best-in-class tools without the financial burden, but thanks to its scalability and flexibility, it can cater to businesses of a wide range of sizes.
Google Voice
Small businesses and freelancers are Google Voice’s main market, as it’s designed for individuals and teams operating on a small scale thanks to its cost-effectiveness and straightforward phone system. It also caters to on-the-go professionals who use multiple devices to take calls, enabling simple call management without advanced features or integrations.
Security & Compliance
Voiso
Voiso keeps it simple, but effective. Its data encryption, GDPR compliance, and sensitive data reporting make sure you’re meeting key regulatory requirements and avoiding any potential legal trouble. Plus, it’s got security log streaming and Amazon S3 uploads, which give you control over where your data is stored and who has access to it.
Google Voice
Google voice takes a straightforward approach to security by leveraging the powerful infrastructure of Google Workspace. It benefits from enterprise-grade encryption and integrates with Google’s security policies to ensure data protection. While it doesn’t cater to advanced compliance needs like GDPR or HIPAA out of the box, its native Google Drive and Gmail integrations maintain a secure experience within Google’s ecosystem. It’s a reliable choice for businesses already invested in Google’s tools, though it lacks the customizable controls found in platforms like Voiso.
Making the Final Choice: Which One is Right for You?
Choosing one over the other depends entirely on what you’re looking for in your business. If you’re a growing team that needs advanced call center tools, customizable features, and strong compliance options, Voiso is the obvious choice. Alternatively, if you just want something simple, affordable, and that integrates within Google Workspace, then go for Google Voice.
Take a step back, look at your current and future needs, and pick whichever platform aligns best with your goals. Whether it’s Voiso or Google Voice, the right solution will empower your team to connect better and smarter.
Don’t want to look any further? Make the choice much more simple; talk to us today to see how Voiso can revolutionize your communication and help your team excel in more ways than one.
FAQs
Which platform is easier to set up for a small or mid-size team?
Google Voice is easier to set up for small or mid-size teams thanks to its straightforward integration with Google Workspace and user-friendly interface.
How do the pricing models differ between Voiso and Google Voice?
Voiso offers flexible pricing plans customized for businesses needing advanced features, while Google Voice provides flat-rate pricing suitable for basic communication needs within small teams.
Which one offers more robust call center and dialer features?
Voiso far outshines Google Voice in call center and dialer features, including predictive dialers, sentiment analysis, and workforce engagement tools.
How do they compare in terms of scalability for growing teams?
Voiso is designed for scalability with customizable features and global number coverage, whereas Google Voice is better suited for smaller setups with modest growth expectations.
Is Voiso better than Google Voice?
Voiso is better for businesses needing advanced call center tools and compliance capabilities, but Google Voice works well for teams already using Google Workspace and looking for simplicity.
How do I decide which one is best for my business needs?
Evaluate your communication needs, the complexity of required features, and your growth plans—Voiso excels for feature-rich, scalable solutions, while Google Voice is ideal for basic, streamlined use cases.
