Tailored Contact Center Solutions for Sales, Support, and Industry-Specific Needs

Reducing Average Handle Time (AHT) can unlock substantial cost savings, but chasing lower numbers without considering service quality often leads to repeat calls and dissatisfied customers. Accurate measurement and sustainable improvements require a blend of smart technology, like real-time analytics and unified agent desktops, combined with flexible workflows and well-trained agents. The most effective contact centers balance AHT with complementary metrics like CSAT and FCR, using tools like Voiso’s platform to optimize both speed and experience across industries.

Most contact centers fixate on cost per call as a clean metric, but that simplicity hides the real drivers of inefficiency, complexity, and missed value. This article exposes why no two calls cost the same and reveals smarter strategies, like cost per resolution, channel shifting, and intelligent automation that cut waste without compromising service. If you're still benchmarking against outdated averages, it's time to shift your focus from cheaper calls to smarter ones that actually move the needle.

Let’s be honest, interacting with customer service can be a mixed bag. Sometimes, it’s quick and painless; but other times, it’s a real drag. Enter: sentiment analysis.

Cold calling isn’t always cast in the best light. It’s been labeled as intrusive, annoying, and even stressful for both prospects and agents alike. But when done right, it’s the golden goose of the sales world.

We live in a digital era, a hyper-connected world, and the sales landscape is undergoing a seismic shift. The rise of digital platforms, increasingly tech-savvy buyers, and a growing preference for virtual interactions have transformed remote selling from a convenience to a necessity.

Let’s face it – dealing with angry customers comes with the territory of customer service. In fact, 34% of customers have admitted to yelling at a customer service agent. Whether it’s a simple mix-up, a misunderstanding, or unmet expectations, frustrations can arise.

The main function of any business is to serve customers. Unless their issues are effectively addressed and resolved, customers will find alternatives.

In today’s dynamic fintech landscape, where speed, precision, and trust are paramount, communication is no longer just a function—it’s the backbone of growth and innovation. Yet, many fintech businesses struggle to meet rising customer expectations, navigate complex regulatory demands, and deliver seamless, personalized experiences.

Top-tier customer service doesn’t happen by accident. And it certainly isn’t a one-size-fits-all approach — it involves a well-planned strategy, from start to finish, that both aligns with the business goals and focuses on connecting with customers on a deeper level.

With the right call center recruiting strategies you can boost your sales performance and transform and scale your business

An outbound call center does exactly what it says on the tin – it focuses on reaching out to potential customers. Its goal is mainly to boost sales, but is also effective for nurturing existing customers.