Voiso and Nice are two huge players in the contact center software game, and for very different reasons. Voiso is known for its agility and affordability, and is a favourite amongst SMBs looking to scale operations without breaking the bank. Nice, on the other hand, is an enterprise powerhouse that offers advanced tools and ironclad security for niche, high-risk industries.
Both have their strengths and weaknesses, but both incorporate cutting-edge technology and a host of other benefits that make them great solutions for businesses with differing needs and goals. Let’s get into it.
Key features
| Feature | Voiso | Nice | Notes |
| Cloud-based platform | ✅ | ✅ | Both Nice and Voiso are fully-based, giving remote agents full accessibility no matter where they are. |
| Predictive dialer | ✅ | ❌ | Nice doesn’t have a predictive dialer, while Voiso’s is nearly incomparable for its improved agent efficiency. |
| Call recording | ✅ | ✅ | Both Voiso and Nice have powerful call recording capabilities for QA and training. |
| Speech analytics | ✅ | ✅ | Both platforms provide speech analytics, but Voiso’s integration with AI offers deeper insights. |
| CRM integrations | ✅ | ✅ | Both integrate seamlessly with major CRMs like HubSpot and Salesforce for smooth data flow. |
| Customizable IVR | ✅ | ✅ | IVR customization is supported by both platforms, enabling tailored call journeys. |
| AI-driven insights | ✅ | ❌ | Voiso’s AI-driven insights give managers actionable data for better decision-making, a feature Nice doesn’t currently have. |
| Call monitoring | ✅ | ✅ | Managers can monitor live calls on both Nice and Voiso to ensure consistent performance. |
| SMS and MMS support | ✅ | ❌ | While Voiso supports both SMS and MMS communication, it’s not available with Nice. |
| Omnichannel support | ✅ | ✅ | Both platforms manage communications across email, voice, and many more channels, which improve customer interaction flexibility. |
| Real-time dashboards | ✅ | ✅ | Voiso and Nice both have comprehensive real-time dashboards for instant performance metrics tracking. |
| Flexible pricing plans | ✅ | ❌ | Voiso’s plans are scalable and adaptable, and tailored to business size and needs, whereas Nice has a more rigid pricing structure. |
| Global coverage | ✅ | ✅ | Voiso and Nice both operate globally with international numbers and widespread coverage. |
| High uptime | ✅ | ✅ | Both platforms minimize downtime and ensure the highest available uptime and consistent service availability. |
| Easy setup & deployment | ✅ | ❌ | Voiso’s onboarding is simple and quick with minimal tech knowledge required, while Nice is more complex. |
| Dedicated customer support | ✅ | ✅ | Both Voiso and Nice have dedicated customer support, but Voiso’s is more personalized. |
| Advanced API access | ✅ | ✅ | Both platforms provide API access for developers to create custom integrations and workflows. |
| Agent scripting tools | ✅ | ❌ | Nice doesn’t have agent scripting tools to standardize responses and improve interactions, whereas Voiso does. |
| Custom reporting | ✅ | ✅ | Both Voiso and Nice allow for custom report building to improve KPI tracking. |
At the end of the day, many of Voiso’s features stand out against Nice’s: predictive dialing, SMS/MMS support, and agent scripting tools make it a superior option for any business looking for efficiency and customization. Plus, its AI-driven insights and easy setup cater to fast-paced environments where reliable data and quick implementation are paramount.
While Nice matches Voiso in many core capabilities, its lack of advanced tools like SMS support and AI insights might limit its appeal for companies who need a more modern approach to customer engagement.
Pricing
Voiso
| Plan | Price | Includes |
| Start-up | $49/user/month |
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| Pro | $79/user/month | Everything in Start-up, plus:
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| Pro+ | $129/user/month | Includes everything in Pro, plus:
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| Custom | Contact sales for a custom quote | All the features you need, plus:
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Nice
| Plan | Price | Includes |
| CXone Mpower Digital Agent | $71/month |
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| CXone Mpower Voice Agent | $94/month |
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| CXone Mpower Omnichannel Agent | $110/month |
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| CXone Mpower Essential Suite | $135/month | Everything in Omnichannel plus:
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| CXone Mpower Core Suite | $169/month | Everything in Essential Suite, plus:
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| CXone Mpower Complete Suite | $209/month | Everything in Core Suite, plus:
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| CXone Mpower Ultimate Suite | $249/month |
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Who Has Better Customer Support?
When it comes to customer support, both Voiso and Nice deliver the goods. They each prioritize reliable assistance, but have different approaches that cater to various business needs and preferences. Let’s see how:
Voiso
Firstly, what sets Voiso apart more than anything is their hands-on onboarding experience, as well as personalized customer support. From the moment you sign up, Voiso gives your team the tools and knowledge to get started immediately, and their responsive support team is always on hand across multiple platforms including email, phone, live chat, social media, and third-party messaging apps like WhatsApp and Telegram.
Plus, Voiso’s AI-driven tools like speech analytics and sentiment analysis help agents understand customer complaints and resolve them better and faster. Their IVR options are best in class, thoughtfully designed to let customers resolve their own simple issues, so agents are free to handle more complex complaints. The combination of personalization, smart tools, accessibility, and ease of use makes Voiso the perfect solution for businesses that value tailored support experiences.
Nice
Nice offers a powerful, well-developed, structured support system that includes self-service options like documentation, knowledge bases, and training materials. For larger enterprises and premium users, Nice has dedicated account managers and access to advanced support tiers. Their SLA-driven response times are reliable, albeit less personalized compared to Voiso.
While Nice is an excellent choice for businesses that prefer a formal and scalable support structure, smaller teams might struggle with the less tailored approach.
The bottom line
Voiso is ideal for businesses looking for personalized, multi-channel support that focuses on AI tools to improve customer interactions. Nice, on the other hand, specializes in structured and scalable support that’s better suited for larger organizations with complex needs.
Integrations
| Integration | Voiso | Nice | Notes |
| CRM platforms | Salesforce, HubSpot, Zoho CRM | Salesforce, Microsoft Dynamics, HubSpot | Both offer CRM integrations, but Nice focuses more on enterprise-level solutions. |
| Helpdesk tools | Zendesk, Freshdesk | Zendesk, ServiceNow, Freshdesk | Nice includes more integrations tailored to large-scale IT and service management. |
| Communication tools | Slack, WhatsApp, Facebook Messenger, Telegram, Instagram DM | Slack, Microsoft Teams, Zoom | Voiso offers richer omnichannel integrations, including third-party messaging apps. |
| Marketing & automation | Zapier, Make.com, Facebook Lead Ads, Lemlist, ActiveCampaign, Gmail, Google Calendar | Marketo, Eloqua, Pardot | Nice leans heavily into enterprise marketing automation tools, while Voiso is much simpler. |
| Custom integration tools | Webhooks, Developer tools | API access, Integration Designer | Nice’s Integration Designer provides advanced options for custom workflows at scale. |
| Other | Chrome Extension (click-to-call/SMS), Amazon S3, Amazon SQS | Workforce management tools, analytics suites | Nice includes specialized workforce and analytics tools, but Voiso excels in social media. |
Pros And Cons
| Pro/con | Voiso | Nice |
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Use Cases
So, who should go with Voiso and who should opt for Nice? Let’s have a look at the specifics.
Voiso
Voiso’s AI-powered contact center solution lives and breathes multi-touchpoint communication. Whether your team drives outbound sales every day, manages intricate customer support queries, or finely balances both, Voiso is the intuitive, performance-driven platform that will streamline their operations and boost productivity.
With Voiso’s predictive dialers, sales teams can make 5x more calls in less time, while its AI-driven speech analytics help CX teams genuinely understand their customers and give them the solutions they need as quickly as possible. Voiso’s flexibility and omnichannel capabilities are perfect for businesses of any size, from startups to mid-sized organizations and beyond. It offers cost-effective tools that scale without compromise, and blends advanced tech with ease-of-use for teams that need to stay agile. All in all, it can’t go wrong.
Nice
Nice caters more to the enterprise crowd, especially those in highly regulated industries like finance, healthcare, or government organizations. Its advanced analytics, workforce management tools, and industry-specific workflows make Nice fit in perfectly where compliance, accuracy, and scale are key priorities.
Many businesses have intricate customer journeys and internal collaboration needs, which Nice has perfect down to a tee. Its deep integrations with Salesforce, Microsoft Dynamics, and Marketo deliver unmatched synergy that give enterprises everything they need across departments and customer touchpoints.
Bottom line
Nice is built to handle the complex stuff, and excels in managing the high demands of large-scale enterprises, while Voiso is the go-to for SMB and mid-sized teams focused on efficiency, speed, and scalability.
Security & Compliance
Security & compliance isn’t something to mess around with. Sensitive customer data is everything for businesses, and managing it correctly can mean the difference between success and utter disaster. Let’s see how Voiso and Nice stack up.
Voiso
Voiso has found the perfect balance between strength and simplicity with its GDPR compliance, data encryption, and sensitive data management tools. It’s reliable for SMBs and mid-sized businesses thanks to its security log streaming and customizable Amazon S3 uploads, giving businesses control over their data while meeting the necessary regulatory standards. It’s simple, straightforward, yet comprehensive, perfect for teams that need strong security without complexity.
Nice
When it comes to enterprise-grade security, Nice doesn’t joke around. From HIPAA compliance to PCI-ready infrastructure to 99.999% uptime, Nice is built for industries where security failures are not an option. Nice has real-time fraud detection tools and role-based access controls, making it a trusty partner for organizations handling financial information at scale.
The main difference
To get more specific, Voiso has all the must-haves for SMBs and mid-sized businesses without making things too complicated. But Nice delivers top-tier security and compliance for higher-stake industries.
Making The Final Choice: Which One is Right for You?
Ultimately, choosing between Voiso and nice comes down to something very simple: your business’s specific needs, priorities, and budget. Once you’ve got those on paper, the solution becomes pretty stark.
If you’re a small to mid-sized business or startup looking for a cost-effective, user-friendly platform to boost productivity and improve efficiency, Voiso is likely your best bet. Its advanced outbound sales tools, customer support channels, and AI-driven analytics give it a versatile and unique edge that scales with your business as it grows.
Alternatively, if you’re running a large-scale enterprise with complex workflows, strict compliance measures, and industry-specific needs, Nice is an all-rounder that leverages advanced tools to handle high-stakes operations. From workforce management to top-tier security, Nice is built around catering to businesses that value precision and reliability at every step.
At the end of the day, the choice is yours, but it hinges on what matters most to your organization. Whether that be affordability, innovation, customization, compliance, or anything else your heart desires, the decision is a result of weighing your priorities and confidently selecting the solution that aligns with your vision for success.
Already know that Voiso is the tool for you? Talk to us today to see how we can help your business achieve greatness.
FAQs
Which platform is easier to set up for a small or mid-size team?
Voiso is easier to set up thanks to its intuitive interface and quick onboarding process.
How do the pricing models differ between Voiso and Nice?
Voiso’s pricing is more affordable and transparent, where Nice’s plans are tailored for enterprises and can involve additional costs for advanced features.
Which one offers more robust call center and dialer features?
Voiso’s predictive dialer and AI-driven tools are second-to-none, while Nice focuses more on workforce management and enterprise-level analytics.
How do they compare in terms of scalability for growing teams?
Both platforms are highly scalable, but Voiso in particular is suited for fast-growing SMBs, while Nice Nice is designed for large-scale enterprises.
Is Voiso better than Nice?
It completely depends on your needs and business goals; Voiso suits SMBs looking for cost-effective tools, whereas Nice is stronger for enterprises with complex requirements.
How do I decide which one is best for my business needs?
Consider your team size, budget, required features, industry-specific needs and compliance, and anything else your team is looking to optimize and start from there. Then choose the platform that best aligns with those goals.
