JustCall is known for its simplicity and seamless integrations, making it a favorite among small teams and startups. Voiso, on the other hand, delivers powerful call center capabilities and advanced analytics, making it the go-to for enterprises and businesses that require scalability and customization.
Whether you’re looking for an intuitive tool for a small team, or a powerhouse for managing complex operations, determining which tool is right for you means comparing the pros and cons, pricing, key features, and ideal use cases. Lucky for you, we’ve done just that! Let’s dive in.
Key features
| Feature | Voiso | JustCall | Notes |
| Omnichannel support | ✅ | ✅ | Both platforms support voice, SMS, and email, but Voiso offers better omnichannel features. |
| Predictive dialer | ✅ | ❌ | Voiso includes a powerful predictive dialer, while JustCall doesn’t. |
| Speech analytics | ✅ | ❌ | Voiso provides advanced speech analytics, while JustCall doesn’t. |
| Sentiment analysis | ✅ | ❌ | Voiso offers sentiment analysis for better customer insights, unavailable in JustCall. |
| Global number coverage | ✅ | ✅ | Both platforms offer international number coverage, making them suitable for global businesses. |
| Pay-as-you-go pricing | ✅ | ❌ | Voiso supports flexible pay-as-you-go pricing, but JustCall requires monthly subscription plans. |
| Custom API integrations | ✅ | ✅ | Both platforms support API integrations, but Voiso offers more customization options. |
| CRM integrations | ✅ | ✅ | Both integrate with popular CRMs like Salesforce and HubSpot for seamless workflows. |
| Call recording | ✅ | ✅ | Call recording is available on both platforms to improve quality assurance and training. |
| Workforce engagement tools | ❌ | ❌ | Neither platform offers tools for workforce engagement. |
| Detailed call analytics | ✅ | ✅ | Both platforms provide call analytics, but Voiso’s insights are more detailed and actionable. |
| Dedicated onboarding support | ✅ | ✅ | Both Voiso and JustCall offer onboarding support, though Voiso’s is more thorough. |
| 99.9% uptime guarantee | ✅ | ❌ | Voiso guarantees 99.9% uptime, while JustCall doesn’t have a comparable offer. |
| Customizable dashboards | ✅ | ✅ | Both platforms allow dashboard customization, helping businesses tailor their experience. |
| Interactive voice response (IVR) | ✅ | ✅ | Both include IVR, but Voiso’s system is more flexible and advanced. |
| Local compliance (GDPR, etc) | ✅ | ❌ | Voiso ensures GDPR compliance, while JustCall doesn’t specifically highlight local compliance. |
| Third-party app marketplace | ❌ | ✅ | JustCall has a marketplace for third-party apps, which Voiso currently lacks. |
Pricing
| Plan | Voiso | JustCall |
| Entry-level plan | Start-up ($49/user/month)
Includes:
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Team ($29/user/month)
Includes:
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| Mid-tier plan | Pro ($79/user/month)
Includes everything in Start-up, plus:
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Pro ($49/user/month)
Everything in Team, plus:
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| Top-tier plan | Pro+ ($129/user/month)
Includes everything in Pro, plus:
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Pro Plus ($89/user/month)
Includes everything in Pro, plus:
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| Custom/Enterprise | Custom (contact sales)
All the features you need, plus:
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Business (custom pricing)
Includes everything in Pro Plus, plus:
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Who Has Better Customer Support?
Both platforms have their similarities, and both have strengths in different areas. When it comes to their customer support, both Voiso and JustCall shine in unique ways.
Voiso
assistance, as well as its extensive omnichannel capabilities. Customers can reach out via email, phone, web chat, social media, third-party messaging apps, and SMS, and not have to repeat themselves over and over again.
Voiso also integrates IVR menu options, allowing customers to help themselves and saving time for agents to focus on more complex issues. And with the help of AI-driven speech analytics and sentiment analysis, agents can understand their customers much better and solve their problems quicker and more efficiently.
JustCall
JustCall offers a user-friendly onboarding experience with plenty of resources like tutorials and FAQs to help new users navigate the system. Support is also available through email and chat, but response times can vary depending on peak periods and volumes of calls. While it does a good job of covering the basics, JustCalls’s support can be limited for businesses that need extensive technical support or quick issue resolution.
In short
While both platforms provide solid customer support, Voiso leads the way with its more hands-on approach to onboarding and comprehensive assistance, which is especially beneficial for enterprises or teams adopting complex workflows. JustCall’s support, on the other hand, is better for smaller teams with more straightforward needs.
Integrations
| Integration | Voiso | JustCall | Notes |
| CRM platforms | Salesforce, HubSpot, Zoho CRM, Pipedrive, Bitrix24 | HubSpot, Salesforce, Zoho CRM, Pipedrive, Freshsales. | While JustCall supports popular CRMs like HubSpot and Salesforce, Voiso offers deeper customization options. |
| Helpdesk tools | Freshdesk, Zendesk | Zendesk, Intercom, Freshdesk, Help Scout, Groove. | Both Voiso and JustCall integrate with leading platforms like Zendesk and Freshdesk, but Voiso’s integration includes more detailed call logs and analytics tailored for helpdesk operations. |
| Communication tools | Slack, WhatsApp, Facebook Messenger, Telegram, Instagram DM | Slack, Microsoft Teams, Gmail, Outlook. | JustCall connects well with Slack and Teams, but Voiso enhances communication tools with real-time insights and better native support. |
| Marketing & automation | Zapier, Make.com, Facebook Lead Ads, Lemlist, ActiveCampaign, Gmail, Google Calendar | ActiveCampaign, Mailchimp, Zapier, Marketo. | Both platforms integration with Zapier and ActiveCampaign, though Voiso’s API allows more in-depth marketing campaign automation. |
| Custom integration tools | Webhooks, Developer tools | API for custom workflows, Webhooks | JustCall provides APIs and webhooks for customization, but Voiso’s API is more versatile, enabling complex custom workflows for larger businesses. |
| Other | Chrome Extension (click-to-call/SMS), Amazon S3, Amazon SQS | Google calendar, Office 365 calendar, Calendly, Shopify | While JustCall integrates with tools like Google Calendar and Shopify, Voiso adds on compliance tools and better scheduling features to meet local regulations. |
Pros And Cons
| Pro/con | Voiso | JustCall |
| Pros |
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| Cons |
|
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Use Cases
Let’s take a closer look at the specific businesses that Voiso and JustCall fit in at.
Voiso
Voiso is the best all-round solution for both sales teams and customer support that live and breathe high call volumes. Whether your team spends its time managing outreach campaigns, juggling multiple customer support queries, or a mix of both, Voiso has the tools to elevate your contact center.
Thanks to Voiso’s predictive dialers, your sales teams can make 400% more calls per hour, and with local caller IDs, they’ll get 5x higher rates. With omnichannel support and AI speech analytics, your customer service team can gauge a better understanding of your customers and their needs.
Its affordability makes it a go-to for smaller businesses and startups that want the best-in-class tools without the financial burden, but thanks to its scalability and flexibility, it can cater to businesses of a wide range of sizes.
JustCall
JustCall is the go-to solution for small to mid-sized businesses looking for a straightforward, cloud-based phone system that seamlessly integrates with CRMs and marketing tools. It’s especially suited for sales and support teams that need advanced features like click-to-call, SMS automation, and basic analytics, and works particularly well for businesses focused on ease of use, quick setup, and maintaining productivity in customer-facing environments.
Security & Compliance
There’s no doubt: security and compliance is non-negotiable when dealing with sensitive customer data. Let’s see how Voiso and Talkdesk compare.
Voiso
Voiso keeps it simple, but effective. Its data encryption, GDPR compliance, and sensitive data reporting make sure you’re meeting key regulatory requirements and avoiding any potential legal trouble. Plus, it’s got security log streaming and Amazon S3 uploads, which give you control over where your data is stored and who has access to it.
JustCall
JustCall takes a practical approach to security and compliance by protecting your business with encryption and GDPR standard adherence. It simplifies regulatory compliance while providing tools like activity logs and secure call recording to help monitor and manage sensitive information effectively.
Making The Final Choice: Which One is Right for You?
Choosing between Voiso and JustCall ultimately comes down to one thing: your business’s specific needs and priorities. If what you’re looking for is a powerful, feature-rich solution with advanced analytics and seamless scalability, Vioso is the best choice.
Alternatively, JustCall stands out for its straightforward setup and integrations that cater perfectly to small and mid-sized teams. When picking the right solution, simply evaluate your goals, budget, and long-term growth plans and carefully choose the tool that aligns with those needs.
FAQs
Which platform is easier to set up for a small or mid-size team?
JustCall is easier for smaller teams to set up thanks to its user-friendly interface and quick onboarding, while Voiso provides more customization for teams needing advanced features.
How do the pricing models differ between Voiso and JustCall?
JustCall typically offers fixed pricing plans with clear tiers, while Voiso has flexible options like pay-as-you-go, which might suit businesses with fluctuating needs.
Which one offers more robust call center and dialer features?
Voiso outperforms JustCall in call center functionality with advanced tools like predictive dialers, sentiment analysis, and detailed workforce engagement features.
How do they compare in terms of scalability for growing teams?
Voiso is highly scalable with customizable dashboards and powerful analytics designed for growth, while JustCall is better suited for smaller-scale operations.
Is Voiso better than JustCall?
Voiso has more advanced features and offers better scalability for larger teams and enterprises, while JustCall’s simplicity is ideal for smaller teams prioritizing ease of use.
How do I decide which one is best for my business needs?
Consider your team size, feature requirements, budget, and future growth plans: Voiso is best for complex and scalable operations, whereas JustCall is great for smaller teams with straightforward needs.
