Voiso offers more advanced features like AI-driven insights, global scalability, speech analytics, and omnichannel communication, while Grasshopper focuses more on simplicity for small businesses that need an easy-to-use phone system.
Knowing which one is right for your business can be challenging, especially with so many options on the market. Which is exactly why we’ve broken it down for you! Let’s compare the key features, pricing, pros and cons, use cases, and security & compliance of both Grasshopper and Voiso.
Features
| Feature | Voiso | Grasshopper |
| Omnichannel support | ✅ | ❌ |
| Predictive dialer | ✅ | ❌ |
| Speech analytics | ✅ | ❌ |
| Sentiment analysis | ✅ | ❌ |
| Global number coverage | ✅ | ✅ |
| Pay-as-you-go pricing | ✅ | ❌ |
| Custom API integrations | ✅ | ❌ |
| CRM integrations | ✅ | ❌ |
| Call recording | ✅ | |
| Workforce engagement tools | ❌ | ❌ |
| Detailed call analytics | ✅ | ❌ |
| Dedicated onboarding support | ✅ | ❌ |
| 99.9% uptime guarantee | ✅ | ❌ |
| Customizable dashboards | ✅ | ❌ |
| Interactive voice response (IVR) | ✅ | ❌ |
| Local compliance (GDPR, etc) | ✅ | ❌ |
| Third-party app marketplace | ❌ | ❌ |
| Voicemail transcription | ✅ | ✅ |
| Simultaneous call handling | ✅ | ✅ |
| Mobile and desktop apps | ✅ | ✅ |
| Virtual phone numbers | ✅ | ✅ |
Pricing
| Plan | Price | Includes |
| Start-up | $49/user/month |
|
| Pro | $79/user/month | Everything in Start-up, plus:
|
| Pro+ | $129/user/month | Includes everything in Pro, plus:
|
| Custom | Contact sales for a custom quote | All the features you need, plus
|
Grasshopper
| Plan | Price (base, annual) | Price (base, monthly) | Includes |
| True Solo | $14 | $18 | 1 business number, 1 extension, 1 user, VoIP/WiFi calling, business SMS, virtual fax, custom greetings, auto attendant, call forwarding and screening, mobile and desktop app, and 24/7 customer support. |
| Solo Plus | $25 | $32 | Everything in True Solo plus 3 extensions and unlimited users. |
| Small Business | $80 | $92 | Everything in Solo Plus plus 5 numbers, unlimited extensions, and unlimited users. |
Who Has Better Customer Support?
Voiso
Firstly, what sets Voiso apart more than anything is their hands-on onboarding experience, as well as personalized customer support. From the moment you sign up, Voiso gives your team the tools and knowledge to get started immediately, and their responsive support team is always on hand across multiple platforms including email, phone, live chat, social media, and third-party messaging apps like WhatsApp and Telegram.
Plus, Voiso’s AI-driven tools like speech analytics and sentiment analysis help agents understand customer complaints and resolve them better and faster. Their IVR options are best in class, thoughtfully designed to let customers resolve their own simple issues, so agents are free to handle more complex complaints. The combination of personalization, smart tools, accessibility, and ease of use makes Voiso the perfect solution for businesses that value tailored support experiences.
Grasshopper
As far as customer support goes, reviews for Grasshopper aren’t the best. While it offers 24/7 customer support through various channels, like email, FAQs, social media, and phone, users often complain about long wait times more than anything else. Some rate the professionalism and responsiveness of the support team, while others have billing issues and account cancellations.
Many common complaints center around difficulties in cancelling services or getting unauthorized charges, and limited support from the customer service team. Grasshopper may offer features for small businesses, but potential users should be cautious before jumping in, and read as many reviews and testimonials as possible.
Integrations
| Integration | Voiso | Grasshopper |
| CRM platforms | Salesforce, HubSpot, Zoho CRM, Pipedrive, Bitrix24 | No direct CRM integrations. |
| Helpdesk tools | Freshdesk, Zendesk | No helpdesk tool integrations. |
| Communication tools | Slack, WhatsApp, Facebook Messenger, Telegram, Instagram DM | Google Voice, Skype |
| Marketing & automation | Zapier, Make.com, Facebook Lead Ads, Lemlist, ActiveCampaign, Gmail, Google Calendar | No marketing & automation integrations. |
| Custom integration tools | Webhooks, Developer tools | No custom integration tools. |
| Other | Chrome Extension (click-to-call/SMS), Amazon S3, Amazon SQS | No other integrations. |
Pros And Cons
| Pro/con | Voiso | Grasshopper |
| Pros |
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| Cons |
|
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Use Cases
Voiso
Voiso is the best all-round solution for both sales teams and customer support that live and breathe high call volumes. Whether your team spends its time managing outreach campaigns, juggling multiple customer support queries, or a mix of both, Voiso has the tools to elevate your contact center.
Thanks to Voiso’s predictive dialers, your sales teams can make 400% more calls per hour, and with local caller IDs, they’ll get 5x higher rates. With omnichannel support and AI speech analytics, your customer service team can gauge a better understanding of your customers and their needs.
Its affordability makes it a go-to for smaller businesses and startups that want the best-in-class tools without the financial burden, but thanks to its scalability and flexibility, it can cater to businesses of a wide range of sizes.
Grasshopper
Grasshopper is a great VoIP call center solution for smaller businesses thanks to its ease of use and wide variety of key features. It’s perfect for startups, freelancers, and entrepreneurs who need to create a professional image while using simple yet effective communication tools.
Security & Compliance
Voiso
Voiso keeps it simple, but effective. Its data encryption, GDPR compliance, and sensitive data reporting make sure you’re meeting key regulatory requirements and avoiding any potential legal trouble. Plus, it’s got security log streaming and Amazon S3 uploads, which give you control over where your data is stored and who has access to it.
Grasshopper
Grasshopper prioritizes simplicity but lacks advanced compliance features found in more built-up platforms. While it secures communications with basic encryption and offers standard security measures to protect user data, it doesn’t explicitly support GDPR, HIPAA, or other major regulatory frameworks. For businesses with strict compliance requirements, Grasshopper might be limited when it comes to security, and you’ll end up needing additional tools or upgrades.
Making The Final Choice: Which One is Right for You?
Like any new software, it all depends on what your business is aiming for. If you’re looking for a feature-rich platform with advanced AI tools and data-driven insights, Voiso is an excellent solution. Whereas if you’re looking for something simple and affordable, Grasshopper is the go-to choice.
Ultimately, the decision comes down to your organization’s unique needs and priorities. You’ll have to sit down and map out exactly what you’re looking for, and what’s more important: are you aiming for something that grows with your business? Or a tool that has sophisticated integrations? By aligning your goals with the right platform, you’ll be well-equipped to streamline your communications.
Or, you could make the choice easy and talk to us today to find out exactly why Voiso is the best contact center solution for your business thanks to our AI-driven features, advanced analytics, omnichannel capabilities, and so much more.
FAQs
Which platform is easier to set up for a small or mid-size team?
Grasshopper is easier to set up for small or mid-sized businesses because of its simple and user-friendly interface.
How do the pricing models differ between Voiso and Grasshopper?
Grasshopper uses a flat-rate pricing model with unlimited users, while Voiso charges per user with more advanced features.
Which one offers more robust call center and dialer features?
Voiso offers better and more robust call center and dialer features than Grasshopper, such as an AI-powered predictive dialer and speech analytics.
How do they compare in terms of scalability for growing teams?
Voiso is more scalable than Grasshopper because of its advanced capabilities and cloud infrastructure, making it more suitable for growing teams.
Is Voiso better than Grasshopper?
Whether Voiso is better than grasshopper depends on your business needs. Voiso excels in advanced features, while Grasshopper focuses on simplicity and affordability.
How do I decide which one is best for my business needs?
Choose the platform that best matches your team size, feature requirements, budget, and growth plans.
