CallHippo’s cloud-based phone system and contact center solution is designed to help teams handle calls, texts, and customer interactions across global markets. With features like virtual numbers, call forwarding, analytics, and CRM integrations, it’s a popular choice for startups and small to mid-size businesses that need a flexible, no-hardware-needed communication setup.
It’s easy to get started, the pricing looks appealing at first glance, and it covers the basics well enough for a lot of teams.
Why switch from CallHippo?
Despite its pluses, once you dig in, you might start noticing the friction: clunky interfaces, limited scalability, confusing pricing tiers, and support that’s hit-or-miss.
If you’re feeling boxed in by feature gaps or frustrated by integration headaches, you’re not alone. As your business grows, so do your communication needs, and CallHippo doesn’t always keep up.
That’s why it’s worth checking out what else is out there. Some alternatives offer more power, cleaner workflows, and better value across the board, like the ones we’ve put together in this comprehensive guide.
Top Alternatives To CallHippo
| Provider | Key features | Pricing | Pros | Cons |
| 1. Voiso | Omnichannel communication, intuitive workflow builder, AI-predictive dialer, speech analytics, real-time dashboards. | Starts at $49/user/month. | Cost-effective, strong outbound tools, powerful analytics, AI-driven insights. | Limited workforce management tools. |
| 2. Genesys Cloud CX | AI and analytics-driven customer experience, omnichannel support, and scalability. | Starts at $75/user/month. | Highly scalable, advanced AI tools, strong for customer support. | Expensive, overwhelming for small teams. |
| 3. Avaya | Robust communication suite, reliable VoIP, and collaboration tools. | Starts at $20/user/month. | Strong for enterprise-level communication, solid reliability. | Higher learning curve, expensive for SMBs. |
| 4. Nice CXone | ACD, advanced IVR, speech analytics and automated sales dialer. | Starts at $71/month. | Wide range of advanced features for enterprises, reliable SLA-driven support tiers. | More expensive than other providers, and some call quality issues. |
| 5. Five9 | AI-driven automation, predictive dialing, and omnichannel contact center solutions. | Starts at $119/user/month with a 36-month contract. | Powerful call center tools, seamless CRM integrations, excellent scalability for growing teams. | Steep learning curve, premium features can be expensive, limited flexibility for small businesses. |
| 6. RingCentral | VoIP, messaging, video conferencing, and integrations with business tools. | Starts at $20/user/month. | Comprehensive feature set, strong video conferencing tools. | Can be expensive for smaller teams. |
| 7. Freshdesk | Omnichannel ticketing, AI-powered automation, and self-service customer portals. | Starts at $15/user/month. | Easy to use, integrates with popular tools, scalable for businesses of all sizes. | Limited advanced analytics, higher-tier plans can be costly, less suited for complex workflows. |
| 8. OpenPhone | Call recording, customizable IVR, and extensions. | Starts at $15/user/month. | Intuitive user interface, usability across multiple platforms, including desktop and mobile apps. | Lack of advanced features for sales ops like auto-dialers, lack of extensive API support for integrations. |
| 9. Zendesk Talk | Seamless integration with Zendesk products, call management, and ticketing features. | Starts at $19/user/month. | Ideal for Zendesk users, excellent for customer support teams. | Lacks advanced telephony features for non-Zendesk use cases. |
| 10. Nextiva | VoIP, call management, CRM integration, video collaboration tools. | Starts at $20/user/month, all the way up to $199 for enterprise packages. | Intuitive interface, all-in-one business communication. | Limited advanced call center analytics. |
1. Voiso
Voiso’s cloud-based contact center platform is built to simplify communication for small to medium businesses. With its user-friendly design and rapid setup, it’s the perfect choice for teams who want to get started as soon as possible. Whether it’s customer service, sales, or juggling multiple communication channels at the forefront, Voiso has the tools you need to deliver exceptional customer experiences.
With productivity-boosting AI features like speech analytics and chatbots, your business can optimize workflows and get meaningful insights into customer interactions, enabling smarter, data-driven decisions. Plus, Voiso can automate routine tasks, freeing up agents for more complex tasks.
With its blend of simplicity, cutting-edge technology, and efficiency-driving automation, Voiso is the top choice for businesses looking to scale personalized and effective support.
Key features
Voiso is perfect for both sales and customer support teams, helping them enhance productivity and deliver excellent customer service.
For sales teams
Local caller IDs
Local caller IDs build trust and familiarity with prospects, which results in higher answer rates and conversions. Local numbers feel familiar, which increases the likelihood of prospects answering your call, leading to more sales opportunities and higher revenue.
Automation
Voiso automates the time consuming tasks like manual dialing, call logging, and note-taking, enabling agents to focus on more complex and challenging issues.
Real-time dashboard
With customizable real-time dashboards, managers can have instant, actionable insights into KPIs and operational efficiency on an intuitive interface. They can monitor call volumes, answer rates, agent performance, and operational success in real time, and avoid problems before they have a chance to take root.
For support teams
Flow builder
There’s no better tool for a customer service agent than flow builder. It allows agents to design their own custom workflows, such as IVR menus, communication flows, and skills-based routing queues, tailored to their customer’s individual needs.
Speech analytics
AI-driven speech analytics analyze customer tone of voice, sentiment, keywords, and even emotions to give agents valuable information about customer behavior. It improves training and performance by generating call scores and summaries instantly, providing instant feedback into agent performance and customer experience.
Omnichannel toolkit
Omnichannel communication centralizes customer interactions across web chat, email, phone, messaging apps, and social media, giving agents full access to customer histories across every touchpoint.
Pros vs cons
| Pros | Cons |
| Highly adaptable to complex workflows, making it the ideal solution for multiple industries. | Major CRM integrations only. |
| Strong international support for businesses operating across numerous regions. | Custom pricing may make it difficult to predict costs. |
| A competitive, budget-friendly pricing structure making it a good choice for businesses of all sizes. | |
| Robust call recording enables support teams to review and analyze all past interactions, leading to better ongoing training and improvement. |
Pricing
| Start-up | Pro | Pro+ |
| Great for any team getting started and requiring quick and easy setup. | For larger teams that need enhanced flexibility and advanced features. | Full automation, integrations, multi-channel and unlimited capacity. |
| $49/user/month. | $79/user/month. | $129/user/month. |
What’s included:
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Everything in Start-up, plus:
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Everything in Professional, plus:
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Ideal use cases
Voiso caters to businesses of all sizes, but especially those focused on customization and advanced analytics to improve operational efficiency. Enterprises who manage large call centers with global operations would benefit hugely from Voiso’s local caller IDs and omnichannel support, while businesses looking to optimize their agent performance and customer experience would see massive advantages with speech analytics and flow builder.
2. Genesys Cloud CX
Genesys is a powerful omnichannel contact center platform designed for businesses who want to optimize customer communication. It has advanced features like campaign management, escalation management, progressive dialers, and real-time chat, and excels in AI-driven tools and omnichannel capabilities.
Key features
Omnichannel communication
Genesys centralizes communication channels on one platform, creating seamless, consistent customer experiences and streamlining agent workflows.
Strong integrations
Seamlessly connects with CRMs, workforce management tools, and existing business systems.
24/7 assistance
Genesys offers round-the-clock support to customers, ensuring there’s always someone there to help when it’s needed.
Advanced AI
AI-powered analytics and predictive engagement helps businesses improve their customer interactions.
Pros and cons
| Pros | Cons |
| Omnichannel engagement across multiple channels helps businesses maintain consistency with customers. | Setup times can take up to 90 days, which can be a turn off for businesses needing a quick fix. |
| AI-powered capabilities like predictive engagement and sentiment analysis improve agent efficiency. | High entry requirements of 20 users minimum make it unsuitable for small teams and startups. |
| Comprehensive analytics can enable businesses to make better, data-driven decisions. | It’s more expensive compared to alternatives, which can be a barrier for budget-conscious teams. |
Pricing
| Plan | Price (per user/month) | Includes |
| Genesys Cloud CX 1 | $75 | Voice channel, call routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified comms, interaction and screen recording, virtual agents, native voicebot, predictive routing, agent copilot, speech and text analytics, supervisor copilot, and virtual supervisor. |
| Genesys Cloud CX 2 | $115 | Digital channels, voice channel, omnichannel routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified comms, QA and compliance, knowledge, agent copilot, virtual agents, native bots, predictive engagement and routing, social listening and engagement, speech and text analytics, supervisor copilot, and virtual supervisor. |
| Genesys Cloud CX 3 | $155 | Digital channels, voice channel, omnichannel routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified comms, employee performance, workforce management, QA and compliance, knowledge, forecasting and scheduling, speech and text analytics, virtual agents, native bots, predictive engagement and routing, social listening and engagement, supervisor copilot, and virtual supervisor. |
| Genesys Cloud CX 4 | $240 | Everything in 3, plus 30 AI experience tokens per agent, and journey management. |
Ideal use cases
Genesys excels in AI-powered tools and omnichannel capabilities, making it a great choice for businesses looking to improve customer engagement across a variety of channels.
3. Avaya
Avaya is a cloud-based contact center tool built primarily for remote teams with powerful video conferencing and instant messaging features. It’s an excellent platform for boosting workplace efficiency by integrating seamlessly with some of the most popular tools on the market, making daily operations smoother and more efficient.
Key features
Omnichannel capabilities
High-quality customer interactions across voice and digital channels in one place.
Workforce optimization
Provides powerful scheduling and performance tracking tools, plus agent productivity monitoring to optimize operational efficiency.
Local and toll-free numbers
Global communications with access to a variety of number types.
AI-driven tools
Virtual assistants, speech analytics, and sentiment analysis are all on offer to improve customer satisfaction.
Pros and cons
| Pros | Cons |
| Comprehensive feature set including omnichannel routing, workforce optimization, and AI-driven customer interactions. | Complex setup and maintenance with a steep learning curve and skilled IT resources needed for setup. |
| Scalability designed to grow with your business, handling both small teams and large enterprises with ease. | Higher pricing compared to alternatives. |
| Strong international presence for businesses operating in multiple regions, with local solutions and support. | Less user-friendly interface designed for large enterprises, which makes it overwhelming for smaller teams. |
| Strong reliability with high uptime and service stability, making it dependable for businesses that require uninterrupted operations. | Limited updates on legacy systems which can be a challenge for businesses using older Avaya systems. |
Pricing
| Plan | Price | Includes |
| Core | $20/user/month | Business phone and toll-free numbers, inbound caller ID, unlimited calls within US/CA, business SMS, voicemail transcription, team messaging, document sharing, 24/7 support, business phone numbers in 100+ countries, SSO, unlimited audio conferencing, video meetings up to 100 people, up to 24 hour meeting duration, AI video meeting summaries, transcripts, and highlights, quality-of-service reports, and popular integrations. |
| Advanced | $25/user/month | Everything in Core plus automatic call recording, multi-site admin and management, unlimited internet fax, up to 8 digit extensions, hot desking, advanced call handling, video meeting up to 200 people, real-time analytics, popular CRM integrations, industry-specific integrations, and developer system and custom integrations. |
| Ultra | $35/user/month | Everything in Advanced plus devise status reports and alerts, and unlimited storage. |
Ideal use cases
Avaya caters to large enterprises and businesses with complex communication needs, high call volumes, or those that need advanced customer interaction features. It’s the perfect solution for organizations with omnichannel contact centers, an international presence, or requiring AI-driven customer engagement. Companies in industries like telecommunications, healthcare, and financial services would benefit most from Avaya’s powerful and customizable solutions.
4. Nice CXone
Nice CXone is one of the leading cloud contact center software solutions, supporting multiple platforms and an even wider range of automation features. It’s a highly capable tool with advanced capabilities, and is the ideal solution for businesses who want to scale their customer support and sales operations.
Key features
AI-powered analytics
Features like sentiment analysis and speech analytics provide deep insights into customer interactions, helping agents improve their performance and customer satisfaction at the same time.
Workforce optimization
Provides scheduling, performance management, and real-time agent monitoring tools to ensure optimal resource allocation while boosting productivity.
Advanced IVR and ACD
Offers customizable interactive voice response (IVR) menus and automatic call distribution (ACD) based on customer data and preferences to reduce wait times and ensure customers reach the right agent or department.
Personalized customer experience
Leverages customer data and AI to give customers tailored experiences based on context-rich insights.
Pros vs cons
| Pros | Cons |
| Seamless communication across multiple channels. | Steep learning curve can be overwhelming for new users, and takes time to master without a dedicated IT team. |
| AI-powered tools like speech and sentiment analysis help improve customer interactions. | Premium pricing compared to other providers which makes it less accessible to smaller businesses. |
| Cloud-based design supports businesses of all sizes, easily scaling to accommodate growth. | Some users report delays in support responsiveness, especially those in lower-tier plans. |
Pricing
| Plan | Price | Includes |
| CXone Mpower Digital Agent | $71/month |
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| CXone Mpower Voice Agent | $94/month |
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| CXone Mpower Omnichannel Agent | $110/month |
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| CXone Mpower Essential Suite | $135/month | Everything in Omnichannel plus:
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| CXone Mpower Core Suite | $169/month | Everything in Essential Suite, plus:
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| CXone Mpower Complete Suite | $209/month | Everything in Core Suite, plus:
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| CXone Mpower Ultimate Suite | $249/month |
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Ideal use cases
Nice CXone caters to large enterprises with high call volumes, as well as any company prioritizing customer experience. Nice CXone’s omnichannel support and AI-driven insights make it ideal for teams focused on building loyalty through personalized interactions across multiple channels and platforms.
5. Five9
Another cloud-based contact center platform, Five9 is designed for mid-sized to large enterprises focused on sales, customer service, and support operations, helping them manage inbound and outbound communication across voice, chat, email, SMS, and social channels. Known for its intelligent automation and AI-driven capabilities, Five9 aims to boost agent productivity and improve customer engagement at scale.
Key features
Predictive dialer
Automatically dials large volumes of numbers while skipping busy or unanswered calls, helping outbound teams maximize talk time.
Omnichannel routing
Intelligently routes customer interactions across channels to the best available agent based on skills and context.
AI-powered virtual routing
Uses natural language processing to automate routine inquiries, freeing human agents to focus on complex issues.
CRM integrations
Seamlessly integrates with Salesforce, Zendesk, ServiceNow, and others to sync customer data and streamline workflows.
Pros and cons
| Pros | Cons |
| Strong AI capabilities enhance both customer and agent experiences. | Occasional lag in UI performance for large teams. |
| Deep CRM integrations support personalized, data-driven support. | Some advanced features can only be unlocked through premium packages. |
| Reliable uptime and performance for mission-critical operations. | Higher cost compared to SMB-focused platforms. |
| Powerful automation tools help reduce agent workload and increase efficiency. | Not ideal for very small teams or low call volume operations. |
Pricing
| Plan | Price | Includes |
| Digital (Digital only) | $119/user/month with 36-month contract. | Chat, email, SMS/MMS, social messaging, blended inbound/outbound, agent desktop, geo redundancy, recording, full workflow automation platform, 24/7 support. |
| Core (Voice only) | $119/user/month with 36-month contract. | Voice, blended inbound/outbound, agent desktop, geo redundancy, recording, dialer, full workflow automation platform, 24/7 support. |
| Premium (Digital + Voice) | Contact sales for custom quote. | Everything in Core plus chat, email, Essentials QM. |
| Optimum (Digital + Voice + WEM) | Contact sales for custom quote. | Everything in Core plus Enterprise QM, Enterprise WFM. |
| Ultimate (Digital + Voice + WEM + Analytics) | Contact sales for custom quote. | Everything in Core plus interaction analytics. |
Ideal use cases
Built for large customer support or outbound sales teams that require advanced call routing, automation, and AI capabilities, Five9 is the perfect solution for enterprises. Any large company with high call volumes, complex workflows, or compliance needs (e.g., financial services, healthcare) will benefit most from its powerful infrastructure, as well as those looking to modernize legacy call centers with scalable, cloud-based solutions.
6. RingCentral
RingCentral has truly made a name for itself in the VoIP market as a reliable, scalable solution thanks to its powerful video conferencing and performance tracking capabilities, as well as its wide variety of features. RingCentral caters to enterprises with omnichannel communication and lead qualification tools, and small to medium-sized businesses with management, collaboration, and performance features.
Key features
Call management
RingCentral offers powerful features like call forwarding, virtual receptionists, detailed call logs, and much more.
Real-time metrics and transcriptions
Real-time insights into performance metrics allow users to constantly monitor their performance and improve upon each interaction. And with voicemail transcriptions, agents can easily find the information they need without re-listening to calls.
Team collaboration tools
Empowers team collaboration with messaging, file sharing, and integrations with platforms like Monday.com.
Video conferencing
Supports large meetings with high numbers of attendees, plus screen sharing, recording, breakout rooms, and whiteboards.
Pros vs cons
| Pros | Cons |
| Centralizes multiple communication tools to streamline operations. | Many advanced features, like sentiment analytics, speech-to-text, smart dialers, and skills-based routing are locked to higher tier plans. |
| Excellent video conferencing features that enable remote collaboration. | Extra charges for certain features like toll-free numbers can make it difficult to estimate overall cost. |
| Highly scalable and suitable for businesses of any size. | Can take up to 90 days to implement compared to competitors that are much quicker. |
Pricing
These prices are included in RingCentral’s Business Phone plan with 1-100 users. Visit their website to see various other plans for contact centers, events, video, and conversation intelligence, each with different pricing models.
| Plan | Price (per user/month) | Includes |
| Core | $20 | Unlimited domestic calling, SMS and MMS, IVR menu, HD video meetings up to 100 participants, Google and Microsoft integrations, SSO, shared voicemail, real-time analytics, developer platform, custom integrations, and API access. |
| Advanced | $25 | Everything in Core plus auto call recording, advanced call monitoring and handling, multiple site connection, unlimited internet fax, CRM integrations, custom roles and permissions, archiver for cloud storage back-up, and adoption and usage analytics. |
| Ultra | $35 | Everything in Advanced plus customizable analytics and reporting, 12 months of analytics and reporting history, HD video meetings up to 200 participants, device analytics and alerts, and unlimited storage for files and recording. |
Ideal use cases
RingCentral is designed for businesses needing a centralized communication solution for voice, video, and messaging, as well as remote teams or those spread across multiple regions as it includes strong video conferencing capabilities and collaboration tools. It’s also a great solution for companies prioritizing integrations as it connects seamlessly with many business software apps.
7. Freshdesk
Freshdesk, a cloud-based customer support software tailored to small to mid-sized companies, is designed to help manage customer conversations across email, chat, phone, and social media. It acts as a central helpdesk platform for resolving tickets, automating workflows, and improving support team efficiency. Freshdesk’s intuitive UI and scalable plans enable businesses to deliver timely, personalized customer service without needing complex setup.
Key features
Omnichannel support
Freshdesk consolidates support from email, chat, phone, and social media into one unified inbox for streamlined agent workflows.
Ticketing system
Converts customer issues into trackable tickets with SLAs, priorities, tags, and assignment rules to manage resolution effectively.
Automation & workflows
Automates repetitive tasks like ticket routing, follow-ups, and notifications, reducing manual work and response times.
Knowledge base & self-service
Enables creation of a branded help center where customers can find answers on their own, lowering ticket volume.
Pros and cons
| Pros | Cons |
| Good self-service options help reduce support load. | Advanced features like AI and bots require higher-tier plans. |
| Seamless integration with other Freshworks products and popular third-party tools. | Customization options may feel limited compared to enterprise-grade tools. |
| Strong automation capabilities boost agent productivity. | Response times from support can vary depending on the plan. |
| User-friendly interface that requires minimal training. | Some reporting functions lack depth unless upgraded. |
Pricing
The prices below refer to annual billing cycles on Freshdesk’s customer service plan. Check out their website for more information about their IT service and CRM plans.
| Plan | Price | Includes |
| Growth | $15/user/month | Ticketing, shared inbox, threads and tasks, customer portal, out-of-the-box analytics and reporting, standard reports and real-time dashboards, knowledge base, ticket dispatch, automations, role-based access control, SSO. |
| Pro | $49/user/month | Everything in Growth plus multilingual conversations, 5,000 collaborators, Freddy AI/Copliot/Insights for extra charge, custom real-time dashboards, agent availability dashboard, multilingual translations, portal customization, community forums, article versioning, ticket templates, advanced custom fields, multiple SLA policies, round robin and load balanced assignment, business hours. |
| Pro + AI Copilot | $78/user/month | Everything in Pro plus Freddy AI Copliot and Insights included. |
| Enterprise | $79/user/month | Everything in Pro plus custom object analysis, approval workflow, flexible knowledge base hierarchy, skill-based ticket assignment, agent shifts and out of office scheduler, JWT authentication, audit logs, allowed domains and IP whitelisting, sandbox. |
Ideal use cases
Freshdesk is best for startups, SMBs, and mid-market companies that want to centralize and streamline their customer support without heavy infrastructure, or businesses with multichannel support needs looking to reduce response time through automation. Companies that prioritize ease of use, scalability, and a quick setup will find Freshdesk a strong fit.
8. OpenPhone
OpenPhone’s key advantage is its ability to help large businesses set up international phone lines to manage both internal and external global calls and messages. Its prices are fairly straightforward compared to competitors, has a user-friendly interface, and many of the essential features for customer teams.
Key features
Unified communication
Combines voice, SMS, and MMS messaging into one platform to streamline communication and enable team collaboration.
CRM integration
Integrates with CRMs like HubSpot and Salesforce so businesses can maintain customer records and automatically sync data.
Shared phone numbers
Multiple team members can share a single business number to avoid any customer queries going unanswered.
Affordable international calling
Offers competitive rates for international calls and texts, making it suitable for businesses with global clients.
Pros vs cons
| Pros | Cons |
| Simple, intuitive interface suitable for small businesses and startups. | Lacks some advanced features like predictive dialing and in-depth call analytics. |
| Affordable pricing with strong features at lower costs compared to competitors. | Not suitable for large enterprises or large-scale operations as it focuses more on small businesses. |
| Connects seamlessly with popular productivity and CRM tools. | IVR options aren’t as advanced as other providers in the enterprise space. |
| Ideal for remote or hybrid teams with mobile-first tools. | Limited international number availability compared to competitors. |
Pricing
| Plan | Price | Includes |
| Starter | $15/user/month | One new local or toll-free phone number per user, calling and messaging to US and Canada, voicemail transcripts, OpenPhone API, and email ticket support. |
| Business | $23/user/month | Everything from Starter, plus AI call summaries and transcripts, group calling, custom ring orders, call transfers, HubSpot and Salesforce integrations, phone menus, analytics and reporting, auto call recording, and live chat support. |
| Scale | $35/user/month | Everything from Business, plus AI call tags, conditional call routing, dedicated onboarding support, and priority live chat and email ticket support. |
Ideal use cases
Small businesses and startups are OpenPhone’s bread and butter. Their affordable and easy-to-implement phone system provides small businesses with all the essentials for communication. Plus, its mobile-first approach and collaboration features support remote and distributed teams, making it a flexible option for businesses operating in multiple regions.
9. Zendesk Talk
Zendesk’s cloud-based telephony solution, Zendesk Talk, is designed to integrate seamlessly with Zendesk Support. It’s the go-to solution for customer service teams as it combines Zendesk’s own ticketing and workflow automation features with call management functionalities. Zendesk Talk helps businesses stay organized and boost efficiency, while blending customer support, CRM, and team collaboration.
Key features
Fully integrated with Zendesk Support
Companies already using Zendesk Support can easily integrate Zendesk Talk with their current setup to maintain a unified platform for calls, email, chat, and other communication channels.
Call routing and IVR
Advanced call routing options send callers to the right agent or department to handle their query based on skills, availability, and any other predetermined criteria.
Call recording and monitoring
Supervisors can listen in on live calls and use “whisper” functionalities to guide agents through difficult interactions.
Omnichannel capabilities
Zendesk Talk integrates with Zendesk’s omnichannel tools, giving agents the ability to switch between calls, chats, emails, and social media messages in one interface.
Pros vs cons
| Pros | Cons |
| Perfectly tailored for Zendesk users with an integrated support workflow. | No integrations with e-commerce and online stores like Shopify and BigCommerce. |
| Efficient ticketing and call management help reduce response times. | Per-minute pricing can result in higher costs for teams with high call volumes. |
| Top-tier team collaboration. | Not the best for non-Zendesk users as the platform is heavily tied to the Zendesk system. |
Pricing
These prices are included in Zendesk Talk’s Customer Service Suite Plans. Visit their website for their Employee Service Suite prices.
| Plan | Price | Includes |
| Support team | $25/user/month ($19 with annual billing) | Ticketing system, email, contact form and Web Widget, Facebook & X, unified agent workspace, customer history, predefined responses, custom business rules with triggers and automations, prebuilt analytic dashboards, prebuilt apps and integrations, on-demand trainings and best practices, and online support from the Zendesk team. |
| Suite team | $69/user/month ($55 with annual billing) | Everything in Support team plus AI agents, customer and internal knowledge base, Google Analytics, live chat messaging, proactive customer messaging, social messaging, phone support with call routing, automated phone ticketing, voicemail and call recording, and text messaging. |
| Suite professional | $149/user/month ($115 with annual billing) | Everything in Suite team plus live and custom analytics, skills-based routing, side conversations, customer satisfaction surveys, SLA, Light agent restrictions, multiple ticket forms, customer self-service portal, business hours, IVR, HIPAA enabled, data location options, and multilingual support. |
| Suite enterprise | Contact sales for a custom quote. | Everything in Suite professional plus Sandbox, custom agent roles, AI-powered content cues, content blocks, audit logs, approval workflows, dynamic workspaces, extended queue size and wait times, up to 300 help centers, ticket queues, business rules analysis, and visual data alerts. |
Ideal use cases
For teams already using Zendesk as their primary solution, Zendesk Talk is the obvious choice for customer service teams. Alternatively, any businesses looking for unified voice and digital customer interactions, or a quick setup and integrated workflows, Zendesk Talk is the solution to go for.
10. Nextiva
Nextiva caters perfectly to large enterprises and small to medium-sized businesses alike. Its cloud-based telephony platform gives businesses access to easy external and internal communication, and its omnichannel communication capabilities support remote work.
Key features
Advanced call features
Conference calling, voicemail transcription, and multi-level attendant are just a few of the powerful calling features in Nextiva’s toolbox.
Healthcare compliance
Nextiva’s HIPAA-compliant virtual faxing makes it the perfect solution for healthcare professionals as medical employees can share information without having to worry about data breaches.
Round-the-clock support
Nextiva offers 24/7 assistance, so you can always have access to help whenever you need it.
Pros and cons
| Pros | Cons |
| Users can be calling within minutes thanks to Nextiva’s simple and intuitive setup. | Nextiva’s prices may be considered high compared to alternatives, especially for small businesses. |
| All maintenance and updates are handled by Nextiva. | Nextiva is missing certain integrations, like Slack and Zapier, which can be a barrier for some businesses as Zapier enables further connections to VoIP telephony systems. |
Pricing
Small business
| Plan | Price (per user/month) | Includes |
| Digital | $20 | Competitive monitoring, messaging apps, social media channels, review management, and digital service helpdesk. |
| Core | $30 | Everything in Digital, plus inbound & outbound voice, business SMS, video meetings, screenshare & file share, and call routing. |
| Engage | $40 | Everything in Core, plus customer-to-team SMS messaging, toll-free number & minutes, advanced reporting, MS Teams integration, and web chat (both live and bot). |
| Power Suite | $60 | Everything in Engage, plus inbound sales and service call center, priority and skills-based routing, unified team interface, supervisor dashboard, and ACD callback. |
Enterprise
| Plan | Price (per user/month) | Includes |
| Essential | $129 | Inbound & outbound channels, full workflow engine for journey orchestration, workflow automation and APIs, transcription and summarization, and customizable skills-based routing. |
| Professional | $159 | Everything in Essential, plus full customer journey context & history, omnichannel communication, advanced AI bots, real-time supervisor support, and secure payment agent assist. |
| Premium | $199 | Everything in Professional, plus full workforce management, optimized workflows for interaction deflection, and CX analytics for all business functions. |
Ideal use cases
Any sized business that prioritizes reliable, feature-rich communication solutions will benefit from Nextiva. It’s especially useful for small businesses thanks to its affordable and easy-to-use VoIP systems, and customer service teams managing high call volumes with IVR, real-time analytics, and call queueing.
Key Considerations When Choosing a Cloud Phone Solution
Features and functionality
Let’s talk features: most solid phone systems today offer the essentials like VoIP calling, SMS/MMS, IVR menus, call recording, voicemail, conference calls, and call analytics. But the real game-changers are the more advanced tools; think automatic call distribution (ACD), predictive dialers, and other contact center goodies that help teams work smarter, not harder.
Integration capabilities
A phone system that doesn’t play nice with your tools? No thanks. The best platforms hook right into your CRM (like Salesforce or HubSpot) or helpdesk tools like Zendesk. And beyond that, they integrate with everyday stuff like Slack, Microsoft Teams, or Google Workspace, so your team doesn’t have to jump through hoops to stay connected.
Pricing and value
Price always matters, but it’s not just about the number on the invoice. Some providers go with a simple per-user/month setup, others lean into pay-as-you-go or bundled plans. Just keep an eye out for sneaky extra charges like setup fees, overage costs, or add-ons for features you assumed were included.
Scalability and reliability
If your team’s growing, your phone system should grow with you; no bottlenecks, no fuss. Whether you’re adding new agents, extra numbers, or upgraded features, scaling up should be painless. And of course, none of that matters if your system’s crashing, so uptime and rock-solid call quality are non-negotiables.
Customer support and onboarding
Good support isn’t a bonus, it’s a must. The top platforms offer helpful onboarding with live demos, tutorials, and solid documentation to get you up to speed fast. And when something breaks, you want responsive support through chat, phone, or email, not a ticket lost in a black hole.
Security and compliance
Security’s not just an IT thing, it’s an everyone thing. Make sure your provider takes data protection seriously with encryption, secure storage, and compliance with standards like GDPR or HIPAA. If you’re handling sensitive info, you don’t want to leave anything to chance.
FAQ
What are the main reasons to look for CallHippo alternatives?
Users often switch from CallHippo due to limited features, confusing pricing, inconsistent support, and poor integration performance.
Is it difficult to migrate from CallHippo to another provider?
Most modern platforms make it easy with number porting and guided onboarding.
How do pricing models typically differ between CallHippo and its alternatives?
CallHippo uses tiered pricing with paid add-ons, while some alternatives offer more value-packed, all-in-one plans.
Which CallHippo alternative is the easiest to set up and use?
Tools like Voiso and Aircall are super intuitive and take just minutes to get started.
Do these CallHippo alternatives offer the same integrations with CRMs and other tools?
Yes, and many provide smoother, more native integrations with platforms like HubSpot, Salesforce, and Slack.
Are there features offered by other platforms that CallHippo doesn’t have?
Absolutely, like advanced reporting, AI-powered routing, and stronger automation tools.
Is Voiso better than CallHippo?
Voiso is a better fit for sales-driven teams needing advanced dialers, analytics, and call center features.
How reliable are CallHippo alternatives in terms of call quality and uptime?
Top-tier alternatives offer crystal-clear call quality and 99.99% uptime, often outperforming CallHippo.
No More CallHippo? Try Out Voiso
If CallHippo’s starting to feel like it’s holding your team back with clunky features, confusing pricing, or support that’s hit-or-miss, it might be time to explore some better options. There’s no shortage of platforms out there offering cleaner interfaces, stronger tools, and pricing that actually makes sense as you grow.
Whether you need deeper integrations, better reporting, or just something that won’t make you dread opening the dashboard, switching could be a major upgrade. Take a step back, figure out what your team really needs now and in the future, and find a phone system that helps you work smarter, not harder.
And if you don’t want to do any of that, talk to us today to make the choice easier. Voiso is the number one solution to streamlining your workflows and boosting your team productivity to new levels.
