Articles

VoIP has become the backbone of modern communication for individuals, startups, and growing businesses. As more teams go remote and customers expect instant, seamless connections, relying on internet-based calling isn’t just convenient, it’s essential.

Small businesses used to rely on clunky landline systems, expensive call plans, and on-site hardware just to keep in touch with customers and team members—but times have changed. As remote work and digital operations become the norm, more small businesses are shifting from traditional landlines to VoIP (Voice over Internet Protocol) systems to handle their communication needs.

Business communication has come a long way from switchboards and tangled phone cords. Today, companies have more choices than ever when it comes to managing calls, connecting teams, and serving customers.

Once upon a time, traditional landlines were the standard way companies stayed connected with customers and each other. Then came the rise of VoIP—Voice over Internet Protocol.

It’s easy to mix up customer service and customer experience; after all, both shape how customers feel about your business. But understanding the difference is crucial if you want to build loyalty and stand out in a crowded market.

The last time you called a business, you were likely greeted by a recorded message or a receptionist’s warm hello. That first moment, whether it’s a cheerful voice or a robotic, rushed mumble, can shape how you feel about that company immediately.

Thanks to VoIP, making calls no longer means being tied to a clunky desk phone or worrying about your cell signal dropping in the middle of an important conversation.

We’ve all heard it: “Cold calling is dead,” “No one answers their phones,” or “It’s just spam.” The reality? Cold calling isn’t dead—it’s evolving. And for teams that master it, it remains one of the fastest, most direct ways to fill your calendar with quality appointments.

Predictive dialers are powerful tools for any business looking to scale outbound calls efficiently. But with that power comes a big question many businesses ask before hitting “start” on their campaigns: are predictive dialers even legal?

At its core, product marketing acts as the crucial bridge between product development and market demand; it's not just about the product, or just about marketing it. It’s about understanding customer needs, translating product features into tangible benefits, and communicating that value effectively to target audiences.

If your sales or support team spends too much time manually dialing numbers, it’s probably time to let technology take the wheel. But with so many dialing systems out there, how do you know whether a predictive dialer or an auto dialer fits your outbound strategy best?

If your business makes a lot of outbound calls, you’ve likely faced the question ‘how do we reach more people without burning out our team or sacrificing call quality?’

Imagine you’re running an outbound sales team, and your agents are spending half their day listening to dial tones, getting voicemail, or dealing with disconnected numbers; it’s a slow, painful grind that drains productivity.

CRMs and contact center platforms often get lumped together, but they serve very different roles in keeping your customers happy and your team organized.

While call center and contact center sound similar, the differences between them can impact your customer experience, agent productivity, and your ability to scale as your business grows.

If you’re tired of rigid, overpriced call center software that never quite fits your workflow, open source might be the game-changer you need.

If your contact center still feels like a tangle of spreadsheets, disconnected phone lines, and stressed-out agents toggling between tabs, it’s time for an upgrade.

The first few seconds of a customer call can shape their entire experience. They don’t want to be stuck in an endless maze of “press 1 for this, press 2 for that,” only to end up waiting on hold indefinitely.

Average Speed of Answer (ASA) tracks how long callers wait in the queue before speaking to an agent, but it fails to reflect customer frustration, intent, or pre-queue experience. Chasing low ASA without context can mislead teams into prioritizing speed over satisfaction, especially when it’s not paired with metrics like FCR, CSAT, and abandonment. Voiso transforms ASA into a real-time CX signal by segmenting queues, highlighting urgency, and enabling proactive routing and staffing decisions that reduce both actual and perceived wait times.

In the sales world, making the right call at the right time is everything. Predictive dialers have become a game changer, helping teams connect with more prospects while cutting down on downtime and busy signals.

Running a small business means juggling a million things at once, and customer service is one area you can’t afford to let slip.

For healthcare providers, the right contact center software isn’t just a tool; it’s a way to deliver better patient experiences while keeping teams organized and reducing manual workloads.

If you’ve ever tried juggling last-minute booking requests, handling flight cancellations, and reassuring a stressed-out traveller all at the same time, you know running a travel agency is no easy feat.

Picking the right inbound call center software can be overwhelming, especially with so many options on the market. You know you need something that can handle customer calls efficiently without dropping the ball, but how do you know where to start looking?