Articles

The global market for IVR systems is set to nearly double by 2030, as 81% of customers now prefer self-service over live agents—making multi-level IVR a must-have for businesses to handle rising call volumes and deliver fast, personalized support.

The contact center landscape is undergoing a profound transformation, driven by the increasing role of data analytics and artificial intelligence (AI) in customer service. As companies shift from merely managing customer inquiries to harnessing advanced analytics, they uncover new revenue streams and stay competitive.

The Forex Expo brings fintech and forex professionals from around the world to Dubai for two days of networking, collaboration and knowledge sharing about market trends and the latest industry insights.

Call centers are fast-paced, high pressure work environments. And things aren’t slowing down any time soon. The demand for high quality customer service continues to rise, which means productivity should be high on every call center’s priority list.

Text-to-Speech has become a must-have feature for contact centers. We’ve put together this comprehensive guide to help you understand how it can enhance your customer experience.

The contact center industry moves fast, and rumors spread quickly. We sat down with Voiso Sales Director George Steed to debunk four of the most persistent myths in CCaaS.

The business communication landscape has seen transformative changes over the past decade, particularly in the Contact Center as a Service (CCaaS) industry. Leading the charge in this rapidly evolving field is Gregor Potocar, Voiso’s newly appointed Chief Revenue Officer (CRO).

Voiso is thrilled to announce an exciting development in our partnership with FXBO, a leader in the Forex CRM industry.

Voiso Senior Product Manager Pratim Battacharya shares his insights into the future of contact center automation.

“This software not only lets a supervisor see the full picture. It leads your staff and helps with clues along the way.” - Mae Igot, BlueCalls supervisor.

“100% of our bookings are made by phone. With Voiso automation, we grew from 15 agents into a 100+ employees omnichannel contact center operating across continents.” - David M Scheckter, Karma Group COO

Weblio Philippines Inc. is a leading provider of home-based tutoring services for Japanese clients, managing a network of over 2,000 tutors across the Philippines.

Voiso's integration with Firmao CRM significantly improves your company's overall efficiency, support service and customer satisfaction.

Voiso, a leading AI-driven contact center software provider, is thrilled to announce the appointment of Gregor Potocar as Global Chief Revenue Officer (CRO).

Voiso Attains ISO 9001 and ISO 27001 Certifications from TUV. These certifications reflect our dedication to delivering outstanding quality and the highest standards of data security for our clients.