Articles

Salesforce is the world’s leading CRM platform, trusted by businesses of all sizes to manage sales pipelines, customer relationships, and service operations. But while Salesforce is powerful out of the box, its true potential comes alive through integrations.

HubSpot has become the go-to CRM platform for businesses looking to manage their sales, marketing, and customer relationships all in one place. But while HubSpot is powerful on its own, its true potential is unlocked through integrations.

From solo entrepreneurs to enterprise teams, organizations of every size are looking for ways to connect their favorite tools, cut down on manual work, and get more done in less time. Zapier makes that possible by linking over 7,000 apps into seamless workflows that run automatically.

Chatbots have evolved from novelty features into powerful tools that shape how businesses interact with customers and manage operations at scale.

One of the simplest yet most powerful ways to improve call experiences is through warm transfer calls. Unlike abrupt handoffs that force customers to repeat themselves or feel ignored, warm transfers create a smooth bridge between agents, ensuring context and key details follow the customer to the next point of contact.

Interactive Voice Response (IVR) systems have become an essential tool for insurance providers seeking to improve customer service, streamline operations, and reduce costs.

Customer engagement is more than a buzzword, it’s the heartbeat of a thriving business. When customers are truly engaged, they buy more often, stay longer, and become advocates who drive your brand forward. In fact, brands with a robust customer experience strategy see revenue growth 4–8% higher than the industry average.

Transfer rate isn’t just a metric, it’s a reflection of how well your contact center routes intent and preserves context across handoffs. High transfer rates usually signal upstream issues like vague IVRs, poor tagging, or lack of resolution ownership, not complex customer problems. Voiso tackles this by using predictive routing, transparent dashboards, and agent-side tools that reduce repeat explanations and turn transfers into seamless, trust-building moments.

Call volume is one of the most volatile and impactful metrics in contact center operations, with over 43% of teams experiencing daily spikes of 30% or more, yet most still plan around averages. High-performing teams analyze volume by intent, channel, and handle time to predict surges, prevent burnout, and optimize staffing without sacrificing CX. Voiso empowers this shift with live forecasting, smart routing, and AI-driven insights that turn chaotic spikes into strategic opportunities for service and growth.

Taking notes during calls and meetings can be exhausting, and even the most diligent note-taker can miss key details. That’s where AI call summarization tools can help. Powered by natural language processing (NLP), speech recognition, and machine learning, these tools automatically transcribe and distill calls into actionable summaries.

Delivering great customer service can be expensive, but it doesn’t have to drain your budget. Many businesses assume that saving money means cutting corners, but in reality, the smartest strategies help you reduce costs and improve the customer experience at the same time.

What does it mean when Thailand tops the world in search interest for call center terms, scoring a perfect 100, while countries like El Salvador, Ethiopia, and the UAE rank higher than the United States? Or when searches for “AI contact center” surged by 350% in just one year? The past year of Google Trends […]

Working in a call center isn’t easy—and keeping talented agents is even harder. Across the industry, turnover rates are consistently higher than average, with many centers caught in a revolving door of hiring, training, and losing staff.

No business likes to see customers leave. But it happens, and often for reasons that are entirely preventable. Poor service doesn’t just cause a few unhappy calls; it quietly eats away at trust, loyalty, and your bottom line.

At Voiso, customer trust has always been the foundation of our growth. Now, that trust has been recognized on a global stage. For the first time, Voiso has earned multiple G2 Awards, including recognition as a Leader in Mid-Market Speech Analytics.

Reducing wait times isn’t just about speed; it’s about showing customers you value their time and earning their trust with every interaction. Done right, it can transform your contact center from a necessary touchpoint into a competitive advantage.

In an era where customers expect instant, seamless interactions, having the right contact center platform is no longer a nice-to-have, it’s critical. Omnichannel solutions let businesses meet customers wherever they are, whether that’s on voice, email, chat, SMS, or social media, without losing context.

The Office of the Commissioner of Electronic Communications and Postal Regulation (OCECPR) has officially certified that Voiso Pte. Ltd. is registered as a duly authorized operator in Cyprus under the Regulation of Electronic Communications Law of 2022.

Customers don’t think in channels, they think in moments. They might scroll past your ad on Instagram, compare options on your website, ask a question on chat, and finish the purchase in-store. If that process feels clunky, you lose momentum (and often the customer).

Change is part of the DNA of every contact center. New tools roll out, customer expectations evolve, regulations shift, and sometimes entire workflows are reimagined overnight. For managers, the challenge is guiding their teams through change without losing service quality or morale.

At Voiso, we pride ourselves on building partnerships that go beyond simple integration. Our collaboration with AltimaCRM, a global leader in brokerage and CRM technology for financial firms, is a prime example of how a shared vision can create lasting value for both our partners involved and the customers they serve.

If you’re thinking about moving your contact center operations to the cloud, you’re not alone. But what exactly does cloud migration mean in this context? Simply put, it’s the process of shifting your contact center’s infrastructure and services—from traditional on-premise setups—to a cloud-based platform.

In customer success, the most valuable thing I’ve learned isn’t a tactic or a tool, it’s a mindset shift. Specifically: never treat two clients the same way, even if they’re using the same product.

Mark your calendars: Voiso is heading to Affiliate World Europe in Budapest, Hungary, on September 4–5, 2025. As one of the world’s premier affiliate marketing and e-commerce conferences, Affiliate World is where industry leaders, brands, and solution providers gather to share insights, build partnerships, and discover the next big innovations in digital marketing.