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This year’s event will spotlight key technological innovations and how they can drive operational excellence, and Voiso will be there November 11-15 as a leader provider of call center software solutions for iGaming businesses.
Why we’re attending SiGMA Europe
Our years of expertise in the industry has taught us the importance of customer support in iGaming. SiGMA Europe is the perfect place for us to connect with industry experts, learn about emerging trends and showcase how our top-tier, cloud-based solution can meet the unique needs of iGaming companies.
How Voiso can help iGaming companies provide a better customer experience
Omnichannel comms
iGaming customers use multiple mediums of communication: live chat, email, phone calls, social media and third-party messaging apps. Voiso’s Omnichannel toolkit unifies all communication platforms, enabling seamless management of customer interactions, no matter where they’re connecting from. iGaming companies depend on strong relationships for their customers across the world—centralizing their communication channels is key to consistent and clear interactions.
Real time monitoring
Continuous improvement is crucial for iGaming companies to stay competitive in a constantly evolving market. Voiso’s real-time dashboard provides detailed insights into agent performance, customer satisfaction, key performance indicators (KPIs) and overall operational efficiency. It measures metrics like resolution times and call abandonment rates, enabling managers to make quick decisions on the spot.
Regulatory compliance
iGaming is a heavily regulated industry, especially in Europe. Data protection regulations require companies to use and store customer data safely and securely, and any breaches could have a huge impact on the business. Voiso’s tools provide secure and compliant call recording and data storage, ensuring constant adherence to industry regulations like GDPR and local gambling laws.
AI-driven insights and automation
With AI features like call sentiment analysis, speech analytics, call scoring and keyword detection, Voiso empowers iGaming companies to streamline their customer service processes with predictive insights that drive proactive support. They enable easy identification of key issues and improve customer experience with tailored solutions.
Global scalability
It’s no secret that the iGaming industry spans the entire globe, with players from every country in the world taking part in the action. Thanks to Voiso’s global call routing and local numbers, iGaming companies can maintain a local presence in far-flung places. They can manage high call volumes easily and efficiently from anywhere in the world without sacrificing quality.
And so much more…
- 24/7 Customer Support: Cater to your customers in any time zone with IVR (Interactive Voice Response) that provides round-the-clock access to support.
- AI-Predictive Dialer: Boost call rates by 400% and get 5x more connections with smart call routing and AI-driven technology.
- Flexibility and Customization: Voiso’s highly customizable solution fits the specific needs of iGaming companies with specialized call flows, multilingual support and tailored reporting.
Where to find us
We’ll be at Stand 2005 – come and learn more about how our leading contact center solution can bring your iGaming company to the next level.
We can’t wait to learn from experts in the industry and share our expertise. Can’t wait that long? Talk to us today to see how we can help.
