Efficiency Improvements
2 Dec 2024
Call center quality management plays a critical role in customer service. It ensures that customers receive consistent, high-quality service in every interaction, regardless of the agent or issue.
12 Nov 2024
Call centers rely on strong customer service. And according to research by McKinsey, 71% of consumers expect personalized interactions. In order to stand out from competitors, managers need to prioritize customer experience to boost the brand’s reputation in the market.
14 Oct 2024
Let’s face it—more isn’t always better. In the world of contact centers or any tech platform, it's not just about stacking features on top of each other; it's about keeping things intuitive and user-friendly.
25 Sep 2024
Call centers are fast-paced, high pressure work environments. And things aren’t slowing down any time soon. The demand for high quality customer service continues to rise, which means productivity should be high on every call center’s priority list.
10 Dec 2022
Each and every customer interaction has the potential to generate rich insights into agent performance and operational efficiency – which is where speech technology comes in.
27 Sep 2022
The call center industry is fast-paced, highly competitive and dependent upon efficiency. Every second wasted on an unanswered call translates to lost time, money and productivity.