It’s never been more important to communicate with customers effectively: they use a multitude of different platforms, communication styles, and demand fast, personalized support.
Both Voiso and CloudTalk focus on enhancing contact center operations and customer interactions, but take slightly different approaches.
Voiso emphasizes AI-powered analytics and predictive dialing to boost outbound campaigns, while CloudTalk prioritizes ease of use and seamless integration for inbound and outbound customer service.
Let’s take a closer look at their features, pricing, customer support, integrations, and pros and cons, to help you decide which one suits your business better.
Key Features
| Feature | Voiso | CloudTalk | Notes |
| Omnichannel support | ✅ | ✅ | Both support voice, SMS, email, and other channels. |
| Predictive dialer | ✅ | ✅ | Both provide predictive dialing for efficient outbound calls. |
| Speech analytics | ✅ | ❌ | Voiso offers AI-driven speech analytics; CloudTalk doesn’t. |
| Sentiment analysis | ✅ | ❌ | Voiso analyzes customer sentiment in real-time. |
| Global number coverage | ✅ | ✅ | Both platforms support global phone numbers. |
| Pay-as-you-go pricing | ✅ | ❌ | Voiso offers flexible pay-as-you-go plans, while CloudTalk uses subscriptions. |
| Custom API integrations | ✅ | ✅ | Both provide APIs for tailored integrations. |
| CRM integrations | ✅ | ✅ | Both integrate with Salesforce, HubSpot, and more. |
| Call recording | ✅ | ✅ | Available on both for compliance and training. |
| Workforce engagement tools | ❌ | ✅ | CloudTalk includes scheduling and agent performance tools. |
| Detailed call analytics | ✅ | ✅ | Both provide call metrics, though Voiso adds AI insights. |
| Dedicated onboarding support | ✅ | ✅ | Personalized onboarding is offered by both. |
| 99.9% uptime guarantee | ✅ | ✅ | High reliability standard for both platforms. |
| Customizable dashboards | ✅ | ✅ | Both offer dashboards for KPIs and call center stats available. |
| Interactive voice response (IVR) | ✅ | ✅ | Both offer IVR to streamline call routing. |
| Local compliance (GDPR, etc) | ✅ | ✅ | Both are compliant with major data protection laws. |
| Third-party app marketplace | ❌ | ✅ | CloudTalk offers an app marketplace, which Voiso lacks. |
Pricing
Voiso
| Plan | Price | Includes |
| Start-up | $49/user/month |
|
| Pro | $79/user/month | Everything in Start-up, plus:
|
| Pro+ | $129/user/month | Includes everything in Pro, plus:
|
| Custom | Contact sales for a custom quote | All the features you need, plus:
|
CloudTalk
| Plan | Price | Includes |
| Starter | $25/user/month | 500 domestic outbound minutes in UK, EU, Iceland & Norway, unlimited inbound and intracompany calls, international numbers in 160+ countries, softphone, call recording, click to call, automated call distribution, unlimited call queueing, and email and chat support. |
| Essential | $29/user/month | Everything in Starter plus unlimited domestic calls in EU, UK, Iceland & Norway, 24/7 live human support, real-time analytics, integrations and API, IVR, skills-based routing, AI smart queueing, global SMS/MMS, unlimited concurrent calls, and workflow automation. |
| Expert | $49/user/month | Everything in Essential plus Salesforce integrations, advanced support features, advanced sales features like power dialer and smart dialer, live call monitoring and wallboards, mandatory call tagging, WhatsApp, and SSO. |
| Custom | Tailor-made price | All Expert features plus unlimited worldwide call packages, custom onboarding and priority support, custom reporting, enterprise-level security, developer support, and SLA. |
Who Has Better Customer Support?
Voiso
Voiso delivers hands-on customer service with dedicated onboarding specialists who guide businesses through setup and optimization. Their 24/7 live chat and email support provide timely help for technical challenges, making them ideal for companies operating in multiple time zones.
CloudTalk
CloudTalk offers responsive support via chat, phone, and email during business hours, along with a rich knowledge base and training resources. While onboarding is personalized, their live support hours are more limited compared to Voiso’s around-the-clock service.
Verdict
If you need constant, personalized assistance, Voiso is the stronger choice. For teams comfortable with scheduled support and extensive self-help materials, CloudTalk offers dependable service.
Integrations
| Integration | Voiso | CloudTalk |
| CRM platforms | Salesforce, HubSpot, Zoho CRM | Salesforce, HubSpot, Pipedrive |
| Helpdesk tools | Zendesk, Freshdesk | Zendesk, Freshdesk |
| Communication tools | Slack, WhatsApp, Facebook Messenger, Telegram, Instagram DM | Slack, Microsoft Teams |
| Marketing & automation | Zapier, Make.com, Facebook Lead Ads, Lemlist, ActiveCampaign, Gmail, Google Calendar | Zapier, HubSpot Marketing Hub |
| Custom integration tools | Webhooks, Developer tools | API, Webhooks |
| Other | Chrome Extension (click-to-call/SMS), Amazon S3, Amazon SQS | Shopify, Trello |
Pros And Cons
| Pro/con | Voiso | CloudTalk |
| Pros |
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| Cons |
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Use Cases
Voiso
Voiso is tailored for outbound-heavy sales teams and customer support operations needing deep call insights and AI-driven tools. It’s great for businesses aiming to scale outbound campaigns efficiently with predictive dialers and advanced analytics.
CloudTalk
CloudTalk suits companies focused on inbound support with needs for workforce engagement and seamless integrations. Its easy-to-use platform helps teams manage customer interactions and team productivity smoothly, making it ideal for customer-centric businesses.
Security & Compliance
Voiso
Voiso ensures data security through encryption, GDPR compliance, and features like security log streaming and Amazon S3 uploads, giving companies control over data privacy and storage.
CloudTalk
CloudTalk offers strong encryption, GDPR compliance, and supports HIPAA on specific plans, making it suitable for businesses with strict regulatory demands, especially in healthcare and finance.
Making The Final Choice: Which One is Right for You?
CloudTalk is a solid option if you want a user-friendly contact center solution with workforce engagement tools and strong inbound support capabilities. It’s excellent for businesses prioritizing easy adoption and team collaboration.
Voiso is great when your focus is on high-volume outbound campaigns and in-depth call analytics powered by AI, and its pay-as-you-go flexibility and personalized support make it a smart choice for sales-driven teams looking to scale fast.
If your priority is streamlined inbound customer service with solid engagement features, go with CloudTalk, but if your business demands advanced outbound dialing and analytics, Voiso is the better fit.
Ready to elevate your contact center? Contact us to explore how Voiso can power your team’s success.
FAQs
Which platform is easier to set up for a small or mid-size team?
CloudTalk is generally easier to get started with thanks to its intuitive interface and guided onboarding, while Voiso offers more personalized onboarding but may take a bit longer to fully configure.
How do the pricing models differ between Voiso and CloudTalk?
Voiso offers flexible pay-as-you-go pricing along with subscription plans, whereas CloudTalk primarily uses subscription-based pricing without pay-as-you-go options.
Which one offers more robust call center and dialer features?
Voiso leads with advanced AI-powered speech analytics and predictive dialing, while CloudTalk provides solid call center basics plus workforce engagement tools.
How do they compare in terms of scalability for growing teams?
Both platforms scale well, but Voiso’s customizable features and flexible pricing make it better suited for fast-growing teams with outbound sales needs, while CloudTalk excels for inbound support scaling.
Is Voiso better than CloudTalk?
It depends on your priorities: Voiso is better if you need advanced analytics and outbound calling features, while CloudTalk is stronger for straightforward inbound support and team management.
How do I decide which one is best for my business needs?
Choose CloudTalk if you want a user-friendly solution focused on inbound customer service and team engagement; go with Voiso if your focus is on outbound campaigns and deep call insights.
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