Vanda Williams
Content Writer
Vanda is a content writer and marketer with 5+ years of experience in the contact center software world, spanning CCaaS and the broader B2B tech space. She specializes in crafting thought leadership and demand-driving content that bridges the gap between complex technology and real business value. Vanda brings both clarity and creativity to every project, helping brands engage and convert decision-makers.
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October 16, 2025
International dialing can feel confusing at first, especially when country codes and area prefixes come into play. But with the right steps, it’s simple. Once you understand the basic dialing sequence, you can connect with any Australian landline or mobile number in seconds.
October 16, 2025
If you’ve ever tried making an international call, you know it can feel like solving a small puzzle, especially when codes and prefixes come into play. Calling Germany from the United States is no exception, but once you understand the correct dialing format, it’s simpler than it looks.
October 9, 2025
Despite being international, calling Canada from the United States is one of the easiest global calls you can make. Thanks to shared country codes, similar dialing formats, and strong cross-border telecom networks, connecting with colleagues, friends, or clients in Canada is almost as simple as making a domestic call.
October 9, 2025
Making an international call might seem simple, until you realize every country has its own dialing codes, time zones, and call routing rules. Whether you’re contacting family in London, coordinating with a supplier in Manchester, or managing remote teams in the UK, understanding how to dial abroad correctly ensures your calls connect smoothly every time.
October 7, 2025
In the world of customer engagement, recognition is more than a badge, it’s a signal of trust, momentum, and market readiness. That’s why Voiso’s recognition as a Leader in Mid-Market Speech Analytics in Asia in the G2 Fall 2025 Report carries such weight.
October 2, 2025
Zoho CRM is one of the most versatile customer relationship management platforms on the market, trusted by businesses to manage leads, track sales, and nurture customer relationships. But while Zoho CRM is powerful on its own, its true value is unlocked through integrations.
October 2, 2025
Salesforce is the world’s leading CRM platform, trusted by businesses of all sizes to manage sales pipelines, customer relationships, and service operations. But while Salesforce is powerful out of the box, its true potential comes alive through integrations.
October 2, 2025
HubSpot has become the go-to CRM platform for businesses looking to manage their sales, marketing, and customer relationships all in one place. But while HubSpot is powerful on its own, its true potential is unlocked through integrations.
October 2, 2025
From solo entrepreneurs to enterprise teams, organizations of every size are looking for ways to connect their favorite tools, cut down on manual work, and get more done in less time. Zapier makes that possible by linking over 7,000 apps into seamless workflows that run automatically.
October 2, 2025
Chatbots have evolved from novelty features into powerful tools that shape how businesses interact with customers and manage operations at scale.
September 26, 2025
One of the simplest yet most powerful ways to improve call experiences is through warm transfer calls. Unlike abrupt handoffs that force customers to repeat themselves or feel ignored, warm transfers create a smooth bridge between agents, ensuring context and key details follow the customer to the next point of contact.
September 24, 2025
Interactive Voice Response (IVR) systems have become an essential tool for insurance providers seeking to improve customer service, streamline operations, and reduce costs.
September 24, 2025
Customer engagement is more than a buzzword, it’s the heartbeat of a thriving business. When customers are truly engaged, they buy more often, stay longer, and become advocates who drive your brand forward. In fact, brands with a robust customer experience strategy see revenue growth 4–8% higher than the industry average.
September 18, 2025
Taking notes during calls and meetings can be exhausting, and even the most diligent note-taker can miss key details. That’s where AI call summarization tools can help. Powered by natural language processing (NLP), speech recognition, and machine learning, these tools automatically transcribe and distill calls into actionable summaries.