Vanda Williams
Content Writer
Vanda is a content writer and marketer with 5+ years of experience in the contact center software world, spanning CCaaS and the broader B2B tech space. She specializes in crafting thought leadership and demand-driving content that bridges the gap between complex technology and real business value. Vanda brings both clarity and creativity to every project, helping brands engage and convert decision-makers.
Read more from this author:
September 24, 2025
Interactive Voice Response (IVR) systems have become an essential tool for insurance providers seeking to improve customer service, streamline operations, and reduce costs.
September 24, 2025
Customer engagement is more than a buzzword, it’s the heartbeat of a thriving business. When customers are truly engaged, they buy more often, stay longer, and become advocates who drive your brand forward. In fact, brands with a robust customer experience strategy see revenue growth 4–8% higher than the industry average.
September 18, 2025
Taking notes during calls and meetings can be exhausting, and even the most diligent note-taker can miss key details. That’s where AI call summarization tools can help. Powered by natural language processing (NLP), speech recognition, and machine learning, these tools automatically transcribe and distill calls into actionable summaries.
