Voiso stands out for its advanced call center features, scalability, and tailored onboarding, whereas Aircall is known for its ease of use and quick setup. Whether you’re a growing business seeking flexibility or a small team prioritizing simplicity, knowing which software suits your business best can be a challenge.
We’ve put together a comprehensive guide to compare the key features, pricing, pros and cons, use cases, and security and compliance of both Aircall and Voiso to help make the decision easier. Let’s dive in!
Key Takeaways:
- Overview: Voiso is feature-rich, scalable, and ideal for complex call center operations. Aircall is simple, quick to set up, and best for small to mid-sized teams.
- Feature Comparison:
- Voiso: Omnichannel support (voice, email, chat, social media, messaging apps), predictive dialers, speech & sentiment analytics, global coverage, AI-powered call insights, customizable dashboards, detailed call analytics, robust API & CRM integrations.
- Aircall: Omnichannel voice, email, chat, standard call recording, IVR, solid CRM & helpdesk integrations, intuitive interface; lacks advanced analytics, predictive dialers, and full omnichannel social support.
- Pricing:
- Voiso: Core $24/user/mo; Pro $52/user/mo; Custom plans available with advanced onboarding and enterprise features.
- Aircall: Essentials $30/license; Professional $50/license; Custom plans for enterprise-scale with worldwide calls and SLA support.
- Customer Support:
- Voiso: Personalized onboarding, omnichannel assistance, AI-driven insights, advanced IVR self-service.
- Aircall: Easy-to-access support via phone, chat, email; knowledge base and IVR available; simpler but less advanced support features.
- Integrations: Both integrate with CRMs (Salesforce, HubSpot, etc.) and helpdesk tools, but Voiso offers more advanced customization and workflow options. Voiso also has broader marketing, communication, and developer integrations.
- Pros & Cons:
- Voiso Pros: Advanced outbound tools, AI analytics, omnichannel support, customizable dashboards, flexible pricing.
- Voiso Cons: Fewer workforce management tools, fewer enterprise integrations out-of-the-box.
- Aircall Pros: Easy setup, user-friendly, strong basic integrations, intuitive interface.
- Aircall Cons: Higher cost relative to features, lacks advanced call analytics, limited customization.
- Use Cases:
- Voiso: Best for high-volume call centers, enterprises, or global businesses needing advanced analytics, omnichannel engagement, and predictive dialing.
- Aircall: Ideal for small to mid-sized teams wanting a simple, reliable phone system with fast setup and essential integrations.
- Security & Compliance: Both offer GDPR compliance and encryption, but Voiso provides more detailed data handling, logging, and customizable storage options.
- Final Recommendation:
- Choose Voiso for scalability, advanced features, AI analytics, and global operations.
- Choose Aircall for simplicity, quick onboarding, and smaller team communication needs.
- FAQs: Voiso is better for high-volume or complex operations; Aircall is better for smaller teams needing quick setup. Pricing models differ (Voiso flexible/pay-as-you-go; Aircall subscription-based). Voiso offers more robust call center features and better scalability.
Key Features
| Feature | Voiso | Aircall | Notes |
| Omnichannel support | ✅ | ✅ | Both platforms offer voice, email, and chat support, but Voiso extends to additional channels like social media and messaging apps, making it more versatile. |
| Predictive dialer | ✅ | ❌ | Voiso includes predictive dialers for advanced outbound calling, which Aircall lacks. |
| Speech analytics | ✅ | ❌ | Voiso provides speech analytics for call monitoring and insights, enhancing team performance, while Aircal doesn’t. |
| Sentiment analysis | ✅ | ❌ | Voiso offers sentiment analysis to gauge customer satisfaction during calls, unavailable in Aircall. |
| Global number coverage | ✅ | ✅ | Both offer global coverage, but Voiso includes more regions with better pricing options. |
| Pay-as-you-go pricing | ✅ | ❌ | Voiso’s pay-as-you-go model gives businesses flexibility, while Aircall requires subscription-based billing. |
| Custom API integrations | ✅ | ✅ | Both support API integrations, but Voiso’s customization capabilities are more extensive. |
| CRM integrations | ✅ | ✅ | Both integrate with popular CRMs like Salesforce and HubSpot, but Voiso offers deeper functionality. |
| Call recording | ✅ | ✅ | Both platforms provide call recording, but Voiso includes advanced tagging and storage options. |
| Workforce engagement tools | ❌ | ❌ | |
| Detailed call analytics | ✅ | ✅ | Both offer call analytics, but Voiso provides more granular reporting options. |
| Dedicated onboarding support | ✅ | ✅ | Both platforms offer onboarding support, but Voiso’s process is more hands-on and customizable. |
| 99.9% uptime guarantee | ✅ | ✅ | Both ensure high uptime, but Voiso’s infrastructure offers better scalability. |
| Customizable dashboards | ✅ | ❌ | Voiso’s dashboards are more customizable, allowing users to tailor them to specific needs. |
| Interactive voice response (IVR) | ✅ | ✅ | Both offer IVR, but Voiso’s allows for more intricate call-routing rules. |
| Local compliance (GDPR, etc) | ✅ | ✅ | Both adhere to GDPR and other regional compliance regulations. |
| Third-party app marketplace | ❌ | ✅ | Both feature app marketplaces, but Voiso’s has a broader range of tools for various industries. |
| AI-powered call insights | ✅ | ❌ | Voiso offers AI-driven insights to improve call quality and outcomes, while Aircall doesn’t. |
| Multilingual support | ✅ | ❌ | Voiso provides multilingual support to effectively cater to global teams. |
Pricing
Voiso
| Plan | Price | Includes |
| Core | $24/user/month |
|
| Pro | $52/user/month | Everything in Core, plus:
|
| Custom | Tailored pricing |
|
Aircall
| Plan | Price | Includes |
| Essentials | $30/license |
|
| Professional | $50/license | Everything in Essentials plus:
|
| Custom | Call for details | Everything in Professional plus:
|
Who Has Better Customer Support?
Strong customer service is the bread and butter of any business, and both Voiso and Aircall are no strangers to the importance of providing top-tier support. Both have distinct strengths:
Voiso
Voiso is best-known for its personalized customer support, tailored onboarding and responsive assistance, as well as its extensive omnichannel capabilities. Customers can reach out via email, phone, web chat, social media, third-party messaging apps, and SMS, and not have to repeat themselves over and over again.
Voiso also integrates IVR menu options, allowing customers to help themselves and saving time for agents to focus on more complex issues. And with the help of AI-driven speech analytics and sentiment analysis, agents can understand their customers much better and solve their problems quicker and more efficiently.
Aircall
Aircall’s reliable customer support focuses primarily on simplicity and accessibility. Their support team is available through phone, email, and live chat, so it’s easy for users to get help when they need it. Aircall might lack some of the advanced AI-driven tools and personalization features that Voiso provides, but its user-friendly interface and deep knowledge base gives customers the ability to quickly find answers to common questions whenever they need it.
Aircall also has IVR capabilities, and even integrates with several popular CRMs and helpdesk platforms that help teams streamline their workflows and centralize customer information. Regardless, it lacks sentiment analysis and has limited omnichannel support compared to Voiso, making it less suitable for businesses that need access to rich customer insights and flexible communication options.
Integrations Comparison
| Integration | Voiso | Aircall | Notes |
| CRM platforms | Salesforce, HubSpot, Zoho CRM, Pipedrive, Bitrix24 | Salesforce, HubSpot, Zoho CRM, Pipedrive, Copper CRM | Both have strong integrations, but Voiso’s workflows are more customizable for sales teams. |
| Helpdesk tools | Freshdesk, Zendesk | Zendesk, Freshdesk, Help Scout, Intercom, LiveAgent | Aircall is great for basic integrations, but Voiso excels with advanced ticketing features. |
| Communication tools | Slack, WhatsApp, Facebook Messenger, Telegram, Instagram DM | Slack, Microsoft Teams, Google Workspace, Outlook | While Aircall offers standard communication integrations, Voiso provides more detailed real-time collaboration features. |
| Marketing & automation | Zapier, Make.com, Facebook Lead Ads, Lemlist, ActiveCampaign, Gmail, Google Calendar | Marketo, ActiveCampaign, Zapier, Mailchimp | Both platforms have strong marketing & automation features, but Voiso’s connect better with call data for campaign tracking. |
| Custom integration tools | Webhooks, Developer tools | Zapier, Integromat, Custom API support | Voiso’s API offers more flexibility compared to Aircall’s. |
| Other | Chrome Extension (click-to-call/SMS), Amazon S3, Amazon SQS | Shopify, QuickBooks, Xero | Aircall targets small businesses with its accounting and e-commerce tools, whereas Voiso is ideal for companies needing industry-specific solutions. |
Pros And Cons
| Pro/con | Voiso | Aircall |
| Pros |
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| Cons |
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Use Cases
When it comes to cloud-based communication platforms, Voiso and Aircall serve different yet overlapping needs. Both improve business communication, but their use cases set them apart for various reasons.
Voiso
Voiso is the go-to solution for businesses with complex communication needs, particularly in call centers and industries that need omnichannel engagement. Its predictive dialer, sentiment analysis, and detailed analytics make it perfect for both sales-driven and customer-centric businesses alike. Plus, Voiso integrates seamlessly with CRMs, offers global number coverage, local caller IDs, and provides regional compliance solutions, making it a versatile and strong choice for international businesses.
Aircall
Aircall is tailored for small to mid-sized businesses that need a simple, intuitive phone system to streamline their communications. Its strengths lie mainly in its easy setup, user-friendliness, and wide range of integrations with CRMs and helpdesk tools. While it doesn’t cater to large-scale enterprise operations as effectively as Voiso, Aircall is perfect for businesses looking to unify their communication channels without a steep learning curve.
Security & Compliance
Voiso
Voiso definitely wins a gold star for its security and compliance thanks to its GDPR adherence, data encryption, and customizable data storage options via Amazon S3 uploads. Its sensitive data handling and reporting ensure regulatory requirements are met without compromising operational efficiency. Voiso also provides detailed security logs, giving businesses better control over access and system monitoring. For companies in highly regulated industries, Voiso can offer peace of mind and a strong foundation for compliance.
Aircall
Aircall provides standard security features, including data encryption and compliance with major regulations like GDPR. Its approach is, however, more basic compared to Voiso; while it ensures secure communication and data privacy, it lacks some of the advanced customizable options and detailed reporting tools that Voiso offers. This can make Aircall a less reliable choice for smaller teams, but might leave larger enterprises or those in heavily regulated industries looking for more all-round solutions.
Making The Final Choice: Which One is Right for You?
Choosing between Voiso and Aircall ultimately comes down to your business’s specific needs: if you’re looking for a feature-rich platform capable of handling complex call center operations with advanced tools and security measures, Voiso is the clear winner. It’s built for scalability, which makes it an excellent fit for growing businesses or enterprises that operate globally.
On the other hand, if your priority is simplicity and ease of use, especially for a small to mid-sized business, Aircall is the obvious straightforward choice with its easy setup and integrations. While it might lack some of the depth and advanced features Voiso offers, its intuitive interface and reliable functionality make it a strong contender for businesses with less complex requirements.
At the end of the day, the right choice depends on your organization’s goals, scale, and the specific challenges you’re aiming to solve. Talk to us today to see how Voiso can fit in perfectly with each of them.
FAQs
Which platform is easier to set up for a small or mid-size team?
Aircall is easier to set up due to its user-friendly interface and quick onboarding process, ideal for small to mid-size teams.
How do the pricing models differ between Voiso and Aircall?
Voiso offers flexible pay-as-you-go pricing, while Aircall typically follows a per-user/month model, making Voiso potentially more cost-effective for scaling businesses.
Which one offers more robust call center and dialer features?
Voiso provides more advanced call center and dialer features, including predictive dialing and AI-driven analytics, making it a stronger choice for high-volume operations.
How do they compare in terms of scalability for growing teams?
Voiso is more scalable with customizable options and global number coverage, while Aircall is better suited for smaller teams with less complex needs.
Is Voiso better than Aircall?
Voiso is better for businesses needing advanced features and scalability, whereas Aircall excels in simplicity and ease of use for smaller operations.
How do I decide which one is best for my business needs?
Consider your team size, budget, feature requirements, and future growth plans to determine which platform aligns better with your goals.
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