Ideally suited for customer support teams, sales operations, and remote-based teams, Aircall’s key features include call routing, IVR menus, analytics, and strong integrations with tools like HubSpot, Salesforce and Zendesk.
Thanks to its ease of use, scalability, and powerful integrations, Aircall is the perfect fit for companies looking for easy, straightforward tools to simplify team communication and customer service.
Regardless of its perks, Aircall still has some downfalls that might turn some businesses to other alternatives on the market.
Why Switch from Aircall?
Despite Aircall’s numerous benefits, it might not meet the unique needs of every single business due to a few limitations:
- Pricing: Aircall’s costs are higher compared to competitors offering similar features.
- Feature gaps: Aircall lacks certain advanced call analytics and customization capabilities.
- Integration needs: The software has limited functionality with less popular third-party tools.
- Support issues: Some users report slow response times, especially during critical issues.
Keeping your business running smoothly requires a solid contact center software tailored to your unique needs, so if Aircall isn’t ticking every box, there are many alternatives you can try.
Top Alternatives To Aircall
| Company | Key features | Pricing | Pros | Cons |
|
Predictive dialer, real-time analytics, CRM integrations, call recording, and IVR. | Starts at $49/user/month for essential contact center tools, with the option to create a custom plan tailored to your business. | Highly customizable, advanced call center capabilities, global reach. | Requires setup expertise for complex workflows. |
|
VoIP, messaging, video conferencing, and integrations with business tools. | Starts at $20/user/month. | Comprehensive feature set, strong video conferencing tools. | Can be expensive for smaller teams. |
|
VoIP, call management, CRM integration, video collaboration tools. | Starts at $20/user/month, all the way up to $199 for enterprise packages. | Intuitive interface, all-in-one business communication. | Limited advanced call center analytics. |
|
AI-powered call transcription, integrations, and SMS capabilities. | Starts at $15/user/month for standard plans, or free for video meeting plans. | Excellent AI tools, user-friendly mobile app. | Limited international calling features. |
|
Cloud-based calling, video conferencing, team messaging, analytics. | Starts at $24/user/month. | Strong security features, global phone numbers. | Interface may feel outdated compared to modern competitors. |
|
Seamless integration with Zendesk products, call management, and ticketing features. | Starts at $19/user/month. | Ideal for Zendesk users, excellent for customer support teams. | Lacks advanced telephony features for non-Zendesk use cases. |
|
VoIP, SMS, voicemail transcription, Google Workspace integration. | Starts at $10/user/month and goes up to $24 for higher-tier plans. | Ease of use, affordability, mobile-friendly, and voicemail transcription. | Limited advanced features and scalability issues for larger teams. |
|
Unlimited calling, virtual receptionist, call blocking. | Starts at $19.95/user/month with over 50 features. | Affordability, scalability, advanced call management, easy setup. | Limited integration options, basic analytics and lack of advanced AI-driven features. |
|
Virtual phone system with voicemail transcription and call forwarding. | Starts at $14 when billed annually, and $18 when billed monthly. | Affordable, easy-to-use for startups and solo entrepreneurs. | Limited features for larger teams or advanced use cases. |
|
VoIP, video conferencing, team messaging. | Contact sales for a customized quote. | Omnichannel communication, extensive advanced tools, robust integrations, user-friendly interface. | Higher costs, mobile app limitations, and a steep learning curve. |
#1 Voiso
Voiso’s powerful, flexible, cloud-based communication platform is designed to meet the needs of businesses with advanced call center operations. It’s built for scalability and customization, and caters to organizations of any size that need strong tools for managing high call volumes and optimizing agent performance. Voiso is the go-to contact center solution for remote teams thanks to its global reach and solutions tailored to international call centers and on-the-go agents.
Key features
Predictive dialer
Automates outbound campaigns by dialing numbers in bulk, only routing calls to agents once answered by a human, increasing answer rates by 5x. It improves agent productivity by ensuring minimal downtime, and boosting talk time by 3.5x by detecting answering machines in seconds.
Real-time dashboard
Customizable dashboards provide actionable insights for both managers and agents, displaying KPIs and operational efficiency on an intuitive interface. It allows businesses to monitor call volumes, answer rates, agent performance, and operational success in real time, preventing issues before they even arise.
Speech analytics
AI-driven speech analytics provide agents with valuable insights into customer behavior by analyzing tone of voice, sentiment, keywords, and even emotions, to guide the agent throughout the call. It generates call scores and summaries after each call, so agents can get instant feedback into their performance and the customer’s experience.
Call recording & monitoring
Voiso ensures that each and every call is recorded and stored securely to improve quality assurance and training. Managers can also supervise calls, and can even use call whispering to coach agents during difficult interactions.
Local caller IDs
With familiar phone numbers, agents can build trust with prospects in a way that international numbers can’t. Connecting with prospects through numbers they recognize increases the likelihood of a pick-up, which ultimately leads to more conversions.
Pros vs cons
| Pros | Cons |
| Highly adaptable to complex workflows, making it the ideal solution for multiple industries. | Setup can be complex and might require expertise or Voiso’s support team. |
| Strong international support for businesses operating across numerous regions. | Custom pricing may make it difficult to predict costs. |
| Reliable and stable platform, even for high call volumes. |
Pricing
Voiso offers a 30-day free trial period to allow businesses to trial run the software and features before committing to a purchase.
| Start-up | Pro | Pro+ |
| Ideal for small businesses and those needing quick and easy setup. | Best for bigger teams that need more flexibility and advanced features. | Full automation and integrations, as well as multi-channel and unlimited capacity. |
| $49/user/month. | $79/user/month. | $129/user/month. |
What’s included:
|
Everything in Start-up, plus:
|
Everything in Professional, plus:
|
Ideal use cases
- Enterprises managing large call centers with global operations.
- Any organization that needs robust customization and advanced analytics.
- Businesses focused on optimizing agent efficiency and customer experience.
#2 RingCentral
RingCentral is a leading provider of centralized communications, offering a suite of calling, messaging, and video conferencing tools. It’s well-known and widely recognized for its integration capabilities with popular business applications, making it the number one choice for businesses seeking unified communications.
Key features
VoIP calling
RingCentral delivers top-tier, high definition voice quality and reliable connections with minimal downtime.
Team messaging
RingCentral has their own chat platform that enables real-time collaboration and communication, as well as integrations with platforms like Monday.com.
Video conferencing
The software supports large meetings with features like screen sharing, recording, breakout rooms, and whiteboards.
Business tool integrations
Works seamlessly with tools like Salesforce, Microsoft Teams, and Slack.
Call management
Offers powerful calling features like call forwarding, virtual receptionists, detailed call logs, and much more.
Pros vs cons
| Pros | Cons |
| Combines multiple communication tools into one platform for streamlined operations. | Higher-tier pricing can be a blocker for smaller businesses or those on a budget. |
| Highly scalable, making it suitable for businesses of any size. | Some users report lag and difficulty navigating the interface. |
| Excellent video conferencing features for remote collaboration. |
Pricing
The prices below refer to their Business Phone plans with 1-100 users, while their website includes various plans for contact centers, events, video, and conversation intelligence, each with different pricing models.
| Plan | Price (per user/month) | Includes |
| Core | $20 | Unlimited domestic calling, SMS and MMS, IVR menu, HD video meetings up to 100 participants, Google and Microsoft integrations, SSO, shared voicemail, real-time analytics, developer platform, custom integrations, and API access. |
| Advanced | $25 | Everything in Core plus auto call recording, advanced call monitoring and handling, multiple site connection, unlimited internet fax, CRM integrations, custom roles and permissions, archiver for cloud storage back-up, and adoption and usage analytics. |
| Ultra | $35 | Everything in Advanced plus customizable analytics and reporting, 12 months of analytics and reporting history, HD video meetings up to 200 participants, device analytics and alerts, and unlimited storage for files and recording. |
Ideal use cases
- Businesses needing a centralized communication solution for video, voice, and messaging.
- Remote teams relying on strong video conferencing and collaboration tools.
- Companies prioritizing integrations with current business software.
#3 Nextiva
Nextiva, the all-in-one communication platform that combines VoIP phone services with CRM tools and team collaboration, is known for its user-friendly design and reliable service. It’s perfect for small to medium businesses who want an integrated solution that doesn’t break the bank.
Key features
VoIP phone services
Includes features like call forwarding, voicemail transcription, and conference calling.
Built-in CRM
Tracks customer interactions, automatically logs calls, and provides insights into customer behavior for better engagement.
Collaboration tools
Offers team messaging and video conferencing for remote work, and a mobile app for on-the-go collaboration.
Analytics
Provides detailed reports on call activity and performance, allowing managers to monitor call volumes and agent efficiency in real-time.
Pros vs cons
| Pros | Cons |
| Intuitive and easy to use, requiring no technical expertise. | Analytics and reporting tools aren’t as strong as some competitors. |
| Combines communication and CRM tools in one platform. | Limited customization options for specific, niche industries. |
| Excellent customer service and support. |
Pricing
Nextiva has two different pricing plans, depending on your business size.
Small business
| Plan | Price (per user/month) | Includes |
| Digital | $20 | Competitive monitoring, messaging apps, social media channels, review management, and digital service helpdesk. |
| Core | $30 | Everything in Digital, plus inbound & outbound voice, business SMS, video meetings, screenshare & file share, and call routing. |
| Engage | $40 | Everything in Core, plus customer-to-team SMS messaging, toll-free number & minutes, advanced reporting, MS Teams integration, and web chat (both live and bot). |
| Power Suite | $60 | Everything in Engage, plus inbound sales and service call center, priority and skills-based routing, unified team interface, supervisor dashboard, and ACD callback. |
Enterprise
| Plan | Price (per user/month) | Includes |
| Essential | $129 | Inbound & outbound channels, full workflow engine for journey orchestration, workflow automation and APIs, transcription and summarization, and customizable skills-based routing. |
| Professional | $159 | Everything in Essential, plus full customer journey context & history, omnichannel communication, advanced AI bots, real-time supervisor support, and secure payment agent assist. |
| Premium | $199 | Everything in Professional, plus full workforce management, optimized workflows for interaction deflection, and CX analytics for all business functions. |
Ideal use cases
- Small businesses looking for an affordable, easy-to-use communication tool.
- Organizations that want to integrate VoIP and CRM functions.
- Teams that need a reliable mobile app for remote work.
#4 Dialpad
Dialpad’s use of artificial intelligence allows them to deliver top-tier communication tools for businesses, from AI-driven call transcription to smart analytics. Dialpad is an excellent choice for any company that wants to modernize their operations with innovative technologies.
Key features
AI-powered call transcription
Delivers real-time, highly accurate transcriptions for better documentation.
Integrations
Connects with various tools like G Suite, Microsoft 365, and Slack to improve workflow management.
Mobile and desktop apps
Maintains consistent performance across multiple devices.
SMS and MMS support
Enables text-based communication as well as voice.
Call insights
Offers AI-generated, post-call insights to improve data-driven decision making.
Pros vs cons
| Pros | Cons |
| Cutting-edge AI tools that improve efficiency and accuracy. | Limited international calling features compared to other providers. |
| Easy to use, modern interface. | Advanced features are only available in premium plans. |
| Affordable pricing plans make it accessible to smaller teams. |
Pricing
The below prices refer to Dialpad’s Connect package, while their website includes Meetings, Support, and Sell packages with different pricing models.
| Plan | Price | Includes |
| Standard | $27/user/month ($15 with annual billing) | Unlimited calling, unlimited AI meetings up to 150 people, SMS, MMS & team messaging, AI-powered call & voicemail transcriptions, Google Workspace & Microsoft 365 integrations, real-time analytics & reporting, and web & chat support. |
| Pro | $35/user/month ($25 with annual billing) | Everything in Standard, plus 24/7 support, CRM & Microsoft Teams integrations, 10 office locations, multiple phone numbers per account, open APIs & Webhooks, global SMS, local numbers in 70+ countries, and 25 ring groups. |
| Enterprise | Contact sales for a custom quote. | Everything in Pro plus 99.9% uptime, unlimited office locations and ring groups, dial-by-extension, integrations with leading SSO providers, Azure AD SSO integration, data retention policies, and priority live agent support. |
Ideal use cases
- Tech-savvy businesses who want to leverage AI for customer interactions.
- Teams relying on call transcription for record-keeping and analysis.
- Organizations looking for cost-effective communication tools.
#5 8×8
8×8 is a global leader in cloud-based communication solutions thanks to its strong VoIP services, video conferencing, team messaging, and contact center tools. It’s especially praised for its robust security and compliance features, making it the preferred choice for businesses operating in highly regulated industries, like financial services. 8×8 caters to businesses of all sizes with its international calling and advanced analytics, and is ideal for any enterprise with a global footprint.
Key features
VoIP calling
High-quality audio calling with extensive coverage in 120+ countries.
Video conferencing
Includes HD video, screen sharing, and collaboration tools for remote team communication.
Omnichannel support
Unified communication across voice, SMS, chat, and email.
Advanced call analytics
Provides detailed insights into call performance and user behavior.
Pros vs cons
| Pros | Cons |
| Comprehensive set of features for both communication and contact center needs. | User interface can feel clunky and outdated compared to other providers. |
| Robust security and compliance, ideal for sensitive industries. | Some users report small performance issues, like call dropping or lags. |
| Affordable international calling plans with widespread coverage. | Advanced features like predictive dialing aren’t available for lower-tier plans. |
| Advanced scalability, ideal for both small businesses and large enterprises. |
Pricing
| Plan | Price (per user/month) | Includes |
| X2 | $24 (billed annually) | Unlimited calling to 14 countries, video meetings with up to 500 participants, SMS/MMS, team chat, integrations with Microsoft Teams, Salesforce, and more. |
| X4 | $44 (billed annually) | Unlimited calling to 48 countries, advanced call management features including supervisor analytics, call monitoring, whisper, barge, and extended call recording storage. |
Ideal use cases
- Businesses needing secure and compliant communication systems (e.g healthcare and finance).
- Companies with operations across multiple countries or international calling needs.
- Businesses who need scalable solutions for both small and large teams.
#6 Zendesk Talk
Zendesk Talk is a cloud-based telephony solution designed to integrate seamlessly with Zendesk Support, making it the ideal tool for customer service teams. Zendesk Talk helps businesses manage customer interactions through voice calls, while incorporating Zendesk’s own ticketing and workflow automation features. Zendesk is the perfect solution to simplify support operations and empower CX teams to provide faster, more personalized service.
Key features
Native Zendesk integration
Unified ticketing system for managing all customer interactions and consolidating data.
Call recording and monitoring
Enables training and quality assurance with recorded calls and real-time monitoring.
IVR and routing
Intelligently directs calls to the right agent or department based on predetermined criteria.
Performance dashboards
Provides instant insights into agent performance and customer satisfaction.
Multichannel communication
Supports voice, email, and chat in one platform.
Pros vs cons
| Pros | Cons |
| Perfectly tailored for Zendesk users with an integrated support workflow. | Limited telephony features compared to standalone VoIP providers. |
| Reduces response times with efficient ticketing and call management. | Per-minute pricing can result in higher costs for teams with high call volumes. |
| Easy to implement for teams already using Zendsk tools. | Not the best for non-Zendesk users as the platform is heavily tied to the Zendesk system. |
Pricing
The following prices apply for Zendesk Talk’s Customer Service Suite Plans, while their website also includes plans for Employee Service Suite.
| Plan | Price | Includes |
| Support team | $25/user/month ($19 with annual billing) | Ticketing system, email, contact form and Web Widget, Facebook & X, unified agent workspace, customer history, predefined responses, custom business rules with triggers and automations, prebuilt analytic dashboards, prebuilt apps and integrations, on-demand trainings and best practices, and online support from the Zendesk team. |
| Suite team | $69/user/month ($55 with annual billing) | Everything in Support team plus AI agents, customer and internal knowledge base, Google Analytics, live chat messaging, proactive customer messaging, social messaging, phone support with call routing, automated phone ticketing, voicemail and call recording, and text messaging. |
| Suite professional | $149/user/month ($115 with annual billing) | Everything in Suite team plus live and custom analytics, skills-based routing, side conversations, customer satisfaction surveys, SLA, Light agent restrictions, multiple ticket forms, customer self-service portal, business hours, IVR, HIPAA enabled, data location options, and multilingual support. |
| Suite enterprise | Contact sales for a custom quote. | Everything in Suite professional plus Sandbox, custom agent roles, AI-powered content cues, content blocks, audit logs, approval workflows, dynamic workspaces, extended queue size and wait times, up to 300 help centers, ticket queues, business rules analysis, and visual data alerts. |
Ideal use cases
- Customer support teams already using Zendesk as their primary platform.
- Businesses looking for unified voice and digital customer interactions.
- Businesses prioritizing quick setup and integrated workflows.
#7 Google Voice
Google Voice is a straightforward, easy-to-use VoIP service providing affordable and simple communication tools for individuals and small businesses. As part of Google Workspace, it seamlessly integrates with other Google apps like Gmail and Calendar, but lacks advanced features for larger enterprises. Nonetheless, it’s a solid choice for businesses looking for simplicity and affordability.
Key features
VoIP and SMS support
Allows for voice calls, text messaging, and voicemail.
Mobile app
Seamless communication for on-the-go agents and remote workers.
Voicemail transcription
Converts voicemail messages into text for convenience and better quality assessment.
Google Workspace integration
Natively integrates with Gmail, Calendar, and Drive.
Call forwarding
Routes calls to multiple devices based on user preferences.
Pros vs cons
| Pros | Cons |
| Highly user-friendly with simple setup and operation. | Limited to basic VoIP features and lacking advanced call center capabilities. |
| Free for personal use and affordable plans for small businesses. | No toll-free or international numbers. |
| Great mobile app experience for remote teams and freelancers. | Dependence on Google Workspace for business functionality. |
| Top-tier integration with Google’s productivity tools. |
Pricing
| Plan | Price (per user/month) | Includes |
| Starter | $10 | Up to 10 users, up to 10 domestic locations, calls between Google Voice numbers, calls to the US & Canada, calls to the EU (from EU), unlimited US texts, Google Fi compatibility (US only), voicemail transcription, Google Calendar & Meet integration, mobile apps, 24/7 support, SLA, usage and activity reporting, and call forwarding. |
| Standard | $16 | Unlimited users, unlimited domestic and regional locations; everything in Starter plus SIP link, multi-level auto attendant, Ring Groups, desk phone and ATA support, eDiscovery for calls, voice mails, and text messaging records, and ad-hoc user call recording. |
| Premier | $24 | Unlimited users, unlimited regional, domestic and international locations; everything in Standard plus advanced reporting. |
Ideal use cases
- Freelancers and solopreneurs looking for an affordable communication tool
- Small businesses already using Google Workspace.
- Remote teams needing a simple, mobile-friendly solution.
#8 Ooma
Ooma’s affordable and reliable VoIP solutions are tailored for both home and business use thanks to its business plans that provide a full suite of telephony features, including virtual receptionists and call routing. Ooma is best known for its plug-and-play style, high-quality voice calls, and straightforward and dependable communication tools.
Key features
VoIP calling
High quality calls with HD voice technology.
Virtual receptionist
Automates call handling and routing to improve the customer experience.
Call blocking
Advanced tools to automatically block spam and unwanted calls.
Plug-and-play devices
Easy setup that allows you to get started instantly.
Customizable call routing
Directs calls based on schedules, departments, preferences, or any predetermined criteria.
Pros vs cons
| Pros | Cons |
| Simple and quick to set up with minimal technical expertise required. | Requires Ooma-specific hardware for optimal performance. |
| Affordable plans with no long-term contacts required. | Fewer integrations compared to more modern VoIP platforms. |
| Reliable call quality, even in high-traffic environments. | Limited scalability for large enterprises. |
Pricing
| Plan | Price (per user/month) | Includes |
| Essential | $19.95 | 50+ standard features, unlimited calling in the US, Canada, Mexico and Puerto Rico, virtual receptionist, and mobile app. |
| Pro | $24.95 | Everything in Essentials plus desktop app, up to 250 texts per month, video conferencing for up to 25 participants, and call recording. |
| Pro Plus | $29.95 | Everything in Pro plus CRM integration, up to 1000 texts per month, video conferencing up to 100 participants, team chat, hot desking, and call queuing. |
Ideal use cases
- Small businesses and startups looking for a cost-effective phone system.
- Companies who prioritize high call quality and reliability.
- Any business looking for a simple, easy-to-use, hardware-based telephony system.
#9 Grasshopper
Grasshopper is a virtual phone system ideally suited for entrepreneurs and small businesses as it provides a professional phone presence without the need for complex infrastructure. Grasshopper offers virtual phone numbers, customizable greetings, and mobile apps that make it the perfect solution for any business seeking flexibility and simplicity.
Key features
Virtual phone numbers
Local, toll-free, and vanity numbers that increase pick-up rates and boost customer trust.
Custom greetings
Personalized call greetings that improve professionalism.
Simultaneous call handling
Manages multiple calls at the same time to ensure no call goes unanswered.
Voicemail transcription
Converts voicemail messages into text for convenience and better call reviewing.
Mobile and desktop apps
Enables seamless communication across multiple devices.
Pros vs cons
| Pros | Cons |
| Super easy to use with a low learning curve. | Limited to basic telephony features, with no advanced analytics or integrations. |
| Affordable pricing plans designed for small businesses. | Not suitable for large teams or call centers. |
| Offers a professional phone presence for startups and freelancers. | Occasional reports of call quality issues. |
Pricing
| Plan | Price | Includes |
| True Solo | $18/user/month ($14 when billed annually) | 1 business number, 1 extension, 1 user, VoIP/WiFi calling, business SMS, virtual fax, custom greetings, auto attendant, call forwarding and screening, mobile and desktop app, and 24/7 customer support. |
| Solo Plus | $32/user/month ($25 when billed annually) | Everything in True Solo plus 3 extensions and unlimited users. |
| Small Business | $92/user/month ($80 when billed annually) | Everything in Solo Plus plus 5 numbers, unlimited extensions, and unlimited users. |
Ideal use cases
- Solo entrepreneurs and small businesses seeking a professional phone system.
- Remote or on-the-go teams.
- Businesses who need a simple, easy-to-use, virtual phone system without advanced features.
#10 GoTo Connect
GoTo Connect is an excellent VoIP solution that combines voice, video, and team messaging in one unified interface. Its feature-rich platform is known for its scalability and comprehensive feature set, catering to businesses of all sizes with powerful tools like call queues, analytics, and CRM integrations. GoTo Connect is the perfect solution for modern business communication.
Key features
VoIP and video conferencing
High-quality voice calls and HD video meetings.
Call routing and IVR
Intelligent call handling for improved efficiency.
Team collaboration
Messaging and file sharing for seamless teamwork.
Integrations
Works perfectly with CRMs and productivity tools like Salesforce and Slack.
Advanced analytics
Provides in-depth call performance data.
Pros vs cons
| Pros | Cons |
| Unified platform for all business communication needs. | Pricing may be a little steep for small businesses. |
| Powerful integrations with popular business tools. | Some features, such as advanced analytics, require higher-tier plans. |
| Scalable solutions for small teams and large enterprises. | Occasional learning curve for new users. |
Pricing
GoTo Connect have a wide variety of plans with varying features, but their prices aren’t publicly available on their website. For more information and a custom quote, contact their sales team or request a demo.
Ideal use cases
- Businesses looking for a single platform for voice, video, and messaging.
- Enterprises with complex call routing and analytics needs.
- Teams prioritizing integration with existing tools and workflows.
Key Considerations When Choosing a Cloud Phone Solution
Choosing the right cloud-based solution for your business can mean all the difference when it comes to optimized communication, better customer experience, and supporting your business’s growth. There are a few critical factors to consider before you make your decision:
Features and functionality
The core features and functionality of any cloud-based phone solution ultimately determine its usability and value for your team and business as a whole. When looking for the ideal solution, evaluate options based on the specific needs of your business. Consider the most essential features to include, and some more advanced ones:
Essential features
- VoIP calling: Clear and reliable voice communication is fundamental for any cloud phone system.
- SMS/MMS: Allows businesses to engage customers via text or multimedia messaging, which has extremely high open rates.
- IVR: Helps route callers to the right agent or department to reduce wait times and improve resolution rates.
- Call recording: Enables better quality assurance, compliance, and training.
- Call analytics: Provides insights into agent performance, allowing for workflow optimization.
- Voicemail: Essential for capturing missed calls and ensuring follow-ups.
- Conference calling: Facilitates group collaboration and team meetings, especially important for remote-based teams.
Advanced
- Automatic call distribution (ACD): Automatically routes calls to the most appropriate agent based on skills or availability.
- Predictive dialers: Automates outbound dialing to improve agent efficiency and reduce idle time.
- Omnichannel support: Combines voice, email, and chat for seamless communication.
Integration capabilities
Modern businesses rely on multiple tools to enhance productivity, and any cloud-based phone system should integrate perfectly with your existing tech stack, otherwise it’ll just cause more problems than it solves. Consider the following essential integrations:
CRM and helpdesk
- Salesforce, HubSpot, and Zendesk: Allows agents to access customer data, track interactions, and log calls directly within the CRM or helpdesk.
- Ticketing and workflow automation: Syncing phone systems and CRMs automates ticket creation and lead update processes.
Productivity tools
- Slack and Microsoft Teams: Supports internal team communication with message notifications for calls or voicemails.
- Google Workspace (G Suite): Ensures native integration with Gmail, Calendar, and Drive for scheduling and sharing.
- Other APIs: Many providers offer custom integrations for industry-specific software.
Pricing and value
Affordability, budget-friendliness, cost-effectiveness, and transparency are all important factors to consider when looking for communication tools. Take into account the following when shopping around for providers:
Billing models
- Per user/month plans: Fixed cost per user that offers predictability for budgeting.
- Pay-as-you-go: Flexible billing based on usage, ideal for seasonal businesses.
- Bundled plans: Combines voices, video, and messaging features into one package for added value.
Hidden costs to watch out for
- Setup fees: Initial installation and configuration might come with extra charges.
- Add-ons: Features like more phone numbers, advanced analytics, or integrations might not be included in the base pricing package.
- Scalability costs: Check whether adding new users or features will dramatically increase costs.
Scalability and reliability
The main benefit of a cloud-based software is its scalability. The chosen software should be able to grow with your business while maintaining consistent performance, and support the following:
Scalability
- Adding users: Make sure the chosen platform supports quick and easy onboarding of new agents without significant downtime or dramatic cost increases.
- Additional numbers or features: Expanding businesses may need access to international numbers or enhanced IVR as their operations scale.
Reliability
- Uptime guarantees: Look for providers that offer at least 99.9% uptime to minimize service disruptions.
- Disaster recovery: Check for redundancy measures like failover systems or geo-redundant data centers to maintain reliability during outages.
Customer support and onboarding
Strong customer support and onboarding resources are the mark of a great company, and can make a huge difference in adoption and ongoing satisfaction. Look for solutions that offer the following:
Training resources
- Tutorials and documentation: Comprehensive guides to help teams quickly get familiar with the system.
- Live demos: Interactive demo and Q&A sessions for personalized training and feature demonstrations.
Support channels
- Phone, email, chat: Multiple support channels ensure any issue can be resolved quickly and efficiently.
- Responsiveness: Evaluate response times and customer satisfaction reviews for the provider’s support team.
- 24/7 support: Make sure the provider has round-the-clock support in case of outages or issues outside traditional working hours.
Security and compliance
As the world becomes increasingly digital, concerns about data privacy and cyber threats are more prevalent than ever. Any software provider should offer security and compliance, such as:
Regulatory compliance
- GDPR, HIPAA, CCPA: Ensure the solution complies with the relevant regulations based on your industry and location.
- Audit trails: Systems should maintain detailed records for compliance purposes to avoid legal trouble.
Data security
- Encryption: End-to-end encryption keeps voice, video, and text communications private.
- Data handling policies: Providers should have clearly outlined policies on how customer data is stored, processed, accessed, and protected.
- Regular updates: The software should be regularly updated to patch any potential vulnerabilities and enhance security.
FAQs
What are the main reasons to look for Aircall alternatives?
The most common reasons include pricing concerns, feature limitations, and integration needs.
Is it difficult to migrate from Aircall to another provider?
Migration is usually pretty straightforward, as most providers offer onboarding support.
How do pricing models typically differ between Aircall and its alternatives?
Many alternatives offer more flexible pricing models, like pay-as-you-go or bundled features.
Which Aircall alternative is the easiest to set up and use?
Voiso and Grasshopper are among the easiest to set up and use for small businesses.
Do these Aircall alternatives offer the same integrations with CRMs and other tools?
Most alternatives provide similar or even border integration options with popular CRMs and tools.
Are there features offered by other platforms that Aircall doesn’t have?
Yes, some competitors offer advanced features like predictive dialers or AI-driven analytics.
Is Voiso better than Aircall?
Voiso excels in advanced contact center features and customizations, making it better for certain use cases.
How reliable are Aircall alternatives in terms of call quality and uptime?
Most alternatives match or exceed Aircall’s reliability, often boasting 99.9% uptime guarantees.
Wrapping up
Exploring alternatives to Aircall isn’t always easy. It’s a strategic move for businesses looking for more tailored features, better pricing, and improved support that meet their unique communication needs.
When shopping around for the perfect solution for your business, it’s important to weigh up the key factors like functionality, integration capabilities, scalability, and value for money. Carefully assess the most essential criteria and choose a solution that not only addresses your current requirements, but supports long-term business growth.
It’s a marathon, not a sprint; take the time to evaluate your options and you’ll find a platform that truly aligns with your operational goals and improves your team’s efficiency.
